PART III
EXAMINATION QUESTIONS
CHAPTER 2: THE SUPPLY-CHAIN CONCEPT
Multiple Choice Questions
1.According to Professor Mentzer and colleagues, the supply-chain concept originated
in what discipline?
a.marketing
b.operations
c.logistics
d.production
(c; p. 36)
2.A ____________ encompasses all activities associated with the flow and transformation of goods from the raw material stage, through to the end user, as well as the associated information flows.
a.production line
b.supply chain
c.marketing channel
d.warehouse
(b; p. 36)
3.Which of the following is not one of the processes in the SCOR model?
a.sell
b.plan
c.make
d.return
(a; p. 38)
4.The current SCOR model identifies ____________ key processes associated with supply-chain management.
a.three
b.four
c.five
d.six
(c; p. 38)
5.The text suggests that logistics has an important role in all SCOR processes except:
a.make
b.source
c.deliver
d.plan
(d; p. 38)
6.It has been suggested that company-versus-company competition might be superseded in the twenty-first century by:
a.region-to-region
b.country-to-country
c.industry-to-industry
d.supply chain-to-supply chain
(d; p. 39)
7.Which of the following are not key attributes of supply-chain management?
a.inventory control
b.leveraging technology
c.customer power
d.a long-term orientation
e.all are key attributes
(e; p. 39)
8.Contemporary supply chains should be fast and ____________.
a.lean
b.agile
c.interactive
d.relevant
(b; p. 40)
9.An organization's ability to respond to changes in demand with respect to volume and
variety refers to ____.
a.responsiveness
b.leanness
c.agility
d.relevancy
(c; p. 40)
10.Which of the following is not associated with relational exchanges?
a.independence
b.trust
https://www.doczj.com/doc/346836126.html,mitment
d.shared benefits
(a; p. 40)
11.According to the text, ____________ has been at the center of the changes taking place that affect the supply chain.
a.logistics
b.warehousing
c.technology
d.customer power
(c; p. 41)
12.What has been referred to as the greatest force of commodization known to man, for
both goods and services?
a.McDonald's
b.The Internet
c.Wal-Mart
d.Logistics
(b; p. 41)
13.The two key factors that have sparked much of the technological change affecting supply chains are ____________ and ____________.
a.EDI, ERP
https://www.doczj.com/doc/346836126.html,puting power, ERP
c.EDI, Internet
https://www.doczj.com/doc/346836126.html,puting power, Internet
(d; p. 41)
14.The bullwhip effect:
a.is an ineffective way to motivate warehouse employees
b.applies to rodeos and has nothing to do with supply-chain management
c.refers to the “swaying”motion associated with triple trailers
d.refers to variability in demand orders among supply-chain participants
(d; p. 42)
15.Which of the following is not a way to reduce inventory levels?
a.supply-push replenishment
b.smaller, more frequent orders
https://www.doczj.com/doc/346836126.html,e of premium transportation
d.elimination of slower moving products
(a; p. 42)
16.A supply-chain council:
a.ensures that unfair trade practices don't happen in supply chains
b.is comprised of all relevant CEOs
c.meets periodically to evaluate supply-chain performance
d.is a lobbying group concerned with promoting favorable supply-chain legislation
(c; p. 43)
17.Covisint, an on-line trading exchange, is an example of co-opetition in the ____________ industry.
a.fast-food
b.office supply
c.sporting goods
d.automotive
(d; p. 44)
18.Which of the following is not a method of supply chain coordination?
a.co-opetition
b.dovetailing
c.placing personnel from one supply-chain participant into the facility of another participant
d.supply-chain councils
e.all are methods
(b; pp. 43–44)
19.Which of the following represents a method of supply chain coordination?
a.dovetailing
b.co-opetition
c.benchmarking
d.nesting
(b; p. 44)
20.Which of the following is not a barrier to supply-chain management?
a.regulatory and political considerations
https://www.doczj.com/doc/346836126.html,ck of top management commitment
c.reluctance to share, or use, relevant data
d.incompatible corporate cultures
e.all are barriers
(e; pp. 44–46)
21.Data mining:
a.is illegal in the United States
b.is synonymous with marginal analysis
c.looks for patterns and relationships in relevant data
d.can only be done by grocery stores
(c; p. 45)
22.Looking for patterns and relationships in relevant data refers to:
a.data warehousing
b.marginal analysis
c.correlation analysis
d.data mining
(d; p. 45)
23.Which of the following is false?
a.ERP systems tend to be relatively strong when it comes to logistics and supply chain requirements.
b.Installing ERP systems can take several years to complete.
c.ERP systems offer tremendous potential for increasing organizational effectiveness and efficiency.
d.Installing ERP systems can be expensiv
e.
e.All of the above are true.
(a; pp. 45–46)
24.Supply chains can be integrated by having various parties enter into and carry out long-term mutually beneficial agreements. These agreements are known by several names. Which of the following is not one of these names?
a.partnerships
b.strategic alliances
c.third-party arrangements
d.contract logistics
e.all of the above are correct
(e; p. 46)
25.There are three primary methods that organizations can pursue when attempting to integrate their supply chains. Which of the following is not one of them?
a.vertical integration
b.intensive distribution
c.formal contracts
https://www.doczj.com/doc/346836126.html,rmal agreements
(b; p. 47)
26.All of the following are factors that distinguish contemporary third-party logistics from earlier efforts except:
a.there tends to be a formal contract in contemporary 3PL
b.contemporary 3PL focuses on customized offerings
c.contemporary 3PL has a transactional focus
d.contemporary 3PL focuses on mutual benefits
(c; p. 48)
27.What is a fourth-party logistics provider?
a.a third-party logistics provider that has been in existence for at least 25 years
b.a third-party logistics provider that has achieved ISO 9000 certification
c.a logistics intermediary that specializes in one logistics activity (e.g., transportation, warehousing)
d.a general contractor that coordinates the activities of third-party logistics providers
(d; p. 49)
28.Which of the following statements about supply-chain software is false?
a.many supply-chain software packages are developed for specific, rather than general, applications
b.supply-chain software packages can focus on specific functional activities
such as transportation and warehousing
c.supply-chain software packages can focus on specific supply-chain processes such as customer relationship management
d.supply-chain software packages can attempt to simultaneously optimize
supply-chain processes across organizations
e.all are true
(a; pp. 49–50)
29.The supply-chain management philosophy emerged in which decade?
a.1960s
b.1970s
c.1980s
d.1990s
(d; p. 36)
30.Although nearly any organization can be part of a supply chain, supply-chain management requires:
a.the involvement of third-party logistics companies
b.overt management efforts by the organizations in a supply chain
c.the participation of world-class organizations
d.at least one organization to be a multinational company
(b; p. 37)
31.A distinguishing feature of the JIT II concept is that:
a.supplier and customer facilities are located in the same industrial park
b.only expedited transportation is used
https://www.doczj.com/doc/346836126.html,panies must have ISO 9000 certification to participate
d.suppliers have on-site offices at a particular customer
(d; p. 39)
32.What company developed the supplier integration program known as JIT II?
a.Procter & Gamble
b.Gap
c.Bose
d.McDonald's
(c; p. 39)
33.Contemporary supply chains should be agile and ____________.
a.fast
b.lean
c.interactive
d.relevant
(a; p. 40)
34.Which of the following is false?
a.supply chains should employ a long-term orientation