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1.1 First Impressions…
This section introduces the idea that, in business life, it’s important not just to be efficient and do your job but also to look and sound friendly, confident, sincere and helpful… and not unfriendly, insincere, shy or unhelpful! To a great extent, success in business depends on creating the right impression. Politeness and formality are often keys to achieving a desired communicative effect. Friendly smile, a firm handshake and a sincere eye contact are the keys to create a welcoming atmosphere English proficiency
Step one Greeting Visitors
This step introduces the very basic greeting in office. People greeting the visitors are not all receptionists, some are people who happen to be in the office when the visitor arrives---a situation all members of the class may find themselves in. The focus is on the content of talk, eye contact and friendly smile
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Formal: Good morning/afternoon (sir/madam/miss/ms…) Can I help you? Less formal: Hi/Hello, Can I help you?
Good impression and bad impression .
A good impression reflects your company’s image (no company wants its customers to think it’s unpleasant!). If you start off a relationship in a friendly, pleasant way it’s likely to go on in the same way, which will be to everyone’s advantage. Try to be: alert, distinct, friendly, confident, calm, honest, skilful, intelligent, nice, helpful, polite Try not to be: sleepy, unclear, lazy, dishonest, clumsy, stupid, prejudiced, inefficient, nasty, unhelpful, off-hand, rude
Discussion
What are the significance in making good first impression? What impressions you try to give to people you deal with in business? What impressions do you try not to give?
Firm Handshen to the recording
This practice introduces some expressions that are used when meeting someone for the first time ,meeting them again after an absence or introducing someone. Additional questions: ♫ What is Chris Grey’s job? ♫ What problem did Liz Jones meet ? ♫ Where does Miss Lucas live and where was she raised?
Tips for introducing people
1. 2. 3. 4. 5.
Order of importance Watch your language Use full name Contextualize The springboard
Rules of introduction
1. A man is always introduced to a woman. "Mrs. Griffiths, I'd like you to meet Mr. Jardine." "Jill, this is my cousin, John Marshall." 2. A young person is always introduced to an older person. "Dr. Stanhope, I'd like you to meet my daughter, Lily Schurman." "Aunt Lorraine, this is my roommate, Gianetta Donegan." 3. A less important person is always introduced to a more important person. This rule can be complicated, since it may be difficult to determine who is more important. There is one guideline which may help in some circumstances: Members of your family, even though they may be more prominent, are introduced to the other person as a matter of courtesy. "Mr. Conover, I'd like you to meet my father, 4. Introduce an individual to the group first, then the group to the individual. For example: 'Dr Brown, I'd like you to meet my friends, Kim Howe, Simon Campbell and Michael Vince. Everyone, this is Dr Kurt Brown.'
☺If clients are present, they should be introduced first. ☺If you are being introduced to someone, shake hands and say ‘Hello (informal)’ or ‘Pleased to meet you/ How do you do (formal)’, followed by the person’s name. ☺Treat business cards with respect. Take a moment to read them and carefully put them somewhere safe. ☺Address people by their first names only if they indicate that they want you to.
Nice Smile and Friendly eye contact
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Listen to the recording
Why did some speakers sound more friendly or efficient than others? Who sound the most impolite? why?
Unit
One
Face to face
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You never get a second chance to make a first impression.
Study objectives
Consider and re-evaluate the social functions of English. Using appropriate English when dealing with different group of people: clients and colleagues, friends and strangers, superiors and subordinates---all of whom have to be talked to in different ways. Focus on both verbal and non-verbal behaviours when interacting with people
☼ He is Jenny Santini’s assistant. ☼ There was all this fog at Heathrow. We had to go by bus from there to London. So I didn’t get to my hotel till lunchtime, it was crazy. ☼ She live in Buenos Aires, but was raised in Mendoza.
