英文会议安排技巧-博思

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At the meeting
Contributing effectively Do
• • • • Obey the ground rules Be positive Separate people from problems Keep to the topic being discussed Use clear, simple language Allow others to finish Ask for clarification if you don’t understand
Introducing topics
We need to discuss …
This issue concerns ...
Point five on the agenda is ...
Change topics
Can we go on to …? Let’s move on.
Keep to the point
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The language of meetings
attend arrange agenda action points board chair crisis chairperson departmental hold minutes miss team
1. Types of meeting 2. Verbs connected to meetings 3. Nouns connected to meetings 1. 2. 3. 4.
Be Diplomatic
BLUNT We are not happy with this. DIPLOMATIC
We would prefer a different solution.
That’s wrong!
I’m not sure if that is quite right.
I would find it quite difficult to agree to that. Let me explain that more clearly.
• • •
Active Listening
A C T I V E L I S T E N I N G
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ppear interested reate a positive atmosphere ell people when you don’t understand them nterrupt only if absolutely necessary alue others’ contributions by making positive remarks xamine ways to solve problems if you disagree ook at the person who is speaking ndicate that you are listening by your body language mile occassionally est your understanding later valuate as you are listening ote important points nquire with open questions later eutralise feelings by keeping calm ive feedback on what you hear
I think we are going off the main point Can we get back to the point, please?
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Summarising
I just want to run through what we’ve agreed.
I think we’ve come up with three useful points. Firstly we have agreed that..., secondly… and finally…
Meetings skills in English
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Aims
Q&A
Before the meeting
Planning
At the meeting
Contributing effectively Participating in the meeting Intercultural meetings
I can’t agree to that!
You don’t understand what I’m saying.
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Managing the meeting
The chairperson’s duties
• • • • • • • • •
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Starts and finishes the meeting on time Deals with all the official procedures in a formal meeting Sets the ground rules Ensures that the objectives are met Controls the discussion Encourages participation Ensures that all views are reflected in the meeting Summarises the decisions Concludes the meeting and refers to future action
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Participating in the meeting
express opinions and make suggestions Interrupt effectively Explain Justify and give reasons Build up an argeparing an Agenda
• • • • • • More detail = more focussed and (generally) shorter Agendas sent out in advance Do not allow items to be raised without notice Give participants a ‘cut-off’ time to send in agenda items Add a status column to the agenda Every agenda item shows clearly what is required from that item being on the Agenda
Be Positive
Spend time on small talk and relationship-building before the meeting starts: I hope you had a good flight? Have you been to Beijing before?
Planning the meeting
formal or informal potential problems
Planning the meeting desired outcome participants date
timing papers facilities equipment
location
Meeting Skills in English
How BULATS can help
After the meeting
Following up Reviewing and evaluating
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About Meetings
Review progress Planning Brainstorm / share ideas
Let me go through what we have agreed today
I’ll just summarise.
Closing the meeting
So, if no one has anything to add, I think we can stop there. Thank you all very much. So, I think that’s everything. Thank you all for your contributions. So, that’s it, I think. Thank you all very much.
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board, crisis, departmental, team attend, arrange, hold, miss agenda, action points, chairperson, minutes Can you take the …………, please? minutes How many people usually ………… the meetings? attend agenda Can we move on to the next item on the …………? Where’s Olga? She will ………… the meeting if she doesn’t get here miss soon.
It’s a pity the weather is so bad for your visit.
How are things in London?
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Show respect for different behaviour and procedures in other cultures:
How would you normally approach this problem? Shall we think first of all about the different ways we could deal with this?
Signal your intentions:
I’d like to make a point. Could I ask a question?
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Use positive language
Don’t be negative or sarcastic. If you disagree, make your disagreement positive: I can see your point, but... That’s very interesting, but I think..
Making your point
Express disagreement
Balance points of view
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Expressing opinions
I think ... Well, I think ... Well, personally, ... As I see it, ... I don’t know what you think, but I ... I don’t know how you feel, but I ...
Negotiate
Purpose of the meeting
Present or exchange information
Solve a problem
Make a decision
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Meeting – a definition
Noun： an organised gathering of people for a discussion or other purposes
Try not to sound too forceful.
I’d Could I I’d Could we
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just just just just
like to summarise what we’ve said so far. ask a question? like to clarify that. go over that again?
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Don’t
• • • • • • • Monopolise the discussion Become emotional or too argumentative Make personal criticisms Digress Use long complicated sentences Interrupt too much Pretend that you understand