宾馆英语之结帐

前厅高级服务员常用英语-结账服务Unit 6 Front Office Cashiers’ Service 结账服务ConversationA. Settling a bill in cashCashier: Good morning. Can I help you?Guest: Yes, I’d like to check out now.C: Can I have your name and room number, please?G: John Smith, Room 1208.C: May I have your room key, please?G: Sure. Here you are.C: Just a moment, please… Mr. .Smith. Here is your bill. Would you like to check it?G: I’m sorry. What’s the 20 Yuan for?C: That’s for the drinks you ordered from your room.G: I see.C: How would you like to make payment, Mr. .Smith?G: I’d like to pay in cash.C: That’ll be 2180 Yuan, then.G: Here you are.C: Here’s your change and receipt, Mr. Smith, I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome. Good-bye.B. Settling a bill by credit cardCashier: Good morning, sir. May I help you ?Guest: My name is Mr. Bell and I was in room 520. I’d like to check out .Can I have my bill now?C: Certainly, Mr. .Bell. Please wait a mo ment…thank you for waiting. The total including service charge for five days is 5100 Yuan.G: Do you take credit card?C: What kind have you got?G: American Express.C: Yes, we do, but since the amount exceeds 5000Yuan, I’ll have to ask for the approval code. Just a moment, please.G: OK.…C: May I have a print of your card, please?G: Here you are.C: Thank you, sir .Could you sign here, please?C. Settling a bill by traveler’s chequesCashier: Good morning, sir. May I help you ?Guest: Yes, I want to check out, please. My name is Mr. Bellow.C: Just a moment, please, Mr. Bellow…Were you in room 306?G: Yes.C: All right. Here is your bill, Mr. Bellow. Please check it .G: I’m sorry. What’s this for?C: That’s for the pho ne calls you made from your room.G: Oh, I see. Thank you. Can I pay with traveler’s cheques?C: Certainly, sir. (Mr., Bellow fills out cheques and gives them and his passport to the cashier.) Here are your bill and receipt, Mr. Bellow. Thank you.G: Thank you .Good bye.Useful Expressions1.How would you like to make the payment, sir? 先生，您准备如何付账?2. I’m sorry, sir. There has been a mistake. Please wait a moment while I correct the bill. 对不起，先生，这里有些错，请您稍等，让我更正一下。

Paying the Bill 结账ConversationA .Signing the billGuest: Waiter, bill, please.Waiter: Certainly, sir. Just a moment, please. Here is your bill, sir. The total is 686 Yuan RMB.G: Well, what’s this for?W: This charge is for one Gordon Dry, s ir. But I didn’t order Gordon Dry, sir.G: But I didn’t order Gordom Dry.W: I’m sorry, sir. Just a moment, please. I’ll check it for you, sir.G: All right. I don’t mind waiting.W: I’m terribly sorry, sir. There is a mistake on the bill .I’ve corrected it . The total should be 582 Yuan RMB. Would you please check it ,sir?G: You should have been more careful.W: Yes, sir. Please do accept my apology. Would you like to sigh your bill now?G: All right.W: What’s your room number?G: 1218W: Thank you, sir. I hope you enjoyed your dinner.B.Payment in foreign currencyBarman: How about another drink, sir?Guest: No, thanks .I’m just leaving .My bill, please.B: Your bill, sir. The total is 88 Yuan RMB.G: What! 88 Yuan for a drink?B: I’m sorry, sir. That’s our minimum charge: Two drinks at 40 Yuan each, plus 10% service charge.G: Why didn’t you tell me? Had I known it, I wouldn’t have come.B: I’m awfully sorry, sir. There’s a sign at the door this tentcard on the counter. Since you are to pay for it, you might as well stay and enjoy the other half, sir. The orchestra is giving a wonderful performance.G: OK. I’ll stay a bit longer. But I haven’t got any RMB. May I pay in foreign currency?B: What kind of currency have you got?G: US dollar.B: Yes, you can. Let me see what the exchange rate for todayis .today’s exchange rate is 8.08 yuan RMB for one US dollar. So it comes to 10.9 dollars.G: Here’s 12 dollars. Please keep the Changes.B: Thank you, sir. But we are not allowed to accept tips. It’s our hotel policy. Enjoy your drink.C. Paying by credit card.Barman: Would you like anything else, sir?Guest: No, thanks. Can I have the check?B: Yes, sir. Here is your bill.G: How much?B: Your bill totals 165yuan RMB, sir.G: What’s the 165 Yuan RMB for?B: 150 Yuan for three drinks plus 10%service change.G: Why is the drink so expensive?B: I’m sorry ,sir. But we have to pay high taxes on imported drink.G: I see. Thank you for your help. Then how much is that in US dollars?B: Just a moment , sir. Today’s exchange rate is 8.08 yuan RMB for one US dollar. So it coems to 20.42 US dollars.G: Do you honour American credit cards?B: Yes, sir. What kind of card will you use?G: VISA card.B: That’ll be fine. May I take an imprint of your card, please?G:OK, That’s it.B: Thank you, sir. Have a nice evening.Useful Expressions1. Your check, madam. 您的账单，小姐。

酒店英语情景对话1.have you used any hotel services this morning or had breakfast at the hotel dining room，mr.green?格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐?2.yes，my friend and i just had breakfast at the dining room，but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。

3.the total for the eight days is five hundred sixty yuan and eighty fen.8天来总计是560元8角。

4.i think i'll take the one with a front view then.我想我还是要阳面的吧。

5.how long will you be staying?您打算住多久?6.we'll be leaving sunday morning.我们将在星期天上午离开。

7.and we look forward to seeing you next tuesday.我们盼望下周二见到您。

8.i'd like to book a single room with bath from the after-noon of october 4 to the morningof october 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。

9.we do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。

10. what is the rate， please?请问房费多少?11.the current rate is$ 50 per night.现行房费是50美元一天。

IntroductionAs a frequent traveler, I always check into hotels during my trips. One of the most important aspects of staying in a hotel is checking out and settling the bill. It is essentialto understand the common terms related to the checkout process, the payment methods, and the services that are included in the bill. This article will discuss a samplehotel bill and provide a breakdown of each item in the invoice. Additionally, we will highlight some tips forhandling issues that might arise during the checkout process.Sample Hotel BillBelow is a sample bill for a hypothetical stay at a hotel:Hotel: XYZ HotelCheck-In Date: 1/1/2024Check-Out Date: 1/5/2024Room Type: Double RoomRoom Rate: $125 per nightNumber of Nights: 4Total Room Charge: $500Additional Services1. Breakfast: $10 per day, for 4 days: $402. Laundry Service: $203. Taxis: $504. Minibar: $30Total including taxes: $640Breakdown of Each Item1. Room Rate: The room rate is the cost of the hotel room per night. In this case, the rate is $125 per night for a double room, and the total cost is $500 for four nights.2. Breakfast: Breakfast is one of the essential services provided by most hotels. The cost of breakfast is usually mentioned in the menu or on the room service card. In this case, the breakfast rate is $10 per day, and the total cost for four days is $40.3. Laundry Service: Laundry service is an additional service that the hotel may offer. The cost of laundry serviceusually depends on the item's weight, type, and the hotel's standard rates.4. Taxis: Sometimes, hotels may arrange for a taxi or a private car service for the guests to travel to and from the hotel. The cost of the service is usually included in thebill.5. Minibar: The minibar is a small refrigerator providedin the guest's room, usually stocked with drinks, snacks, and other items. The minibar's cost is included in the bill ifthe guest consumes the items.6. Additional Charges: Additional charges may include taxes or any other fees charged by the hotel. The total bill amount includes all the charges mentioned above.Tips for Handling Checkout Issues1. Always double-check the bill before making the payment.2. Ask the hotel staff for clarification on any charges that you do not understand.3. In case of any dispute, contact the hotel manager immediately.4. Always ask for a printed copy of the invoice and receipts for the payment.ConclusionUnderstanding the hotel bill and handling the checkout process smoothly is crucial for every traveler. It helps avoid unnecessary stress and disputes. The sample hotel bill discussed in this article provides a breakdown of the charges included in the bill. Furthermore, the tips provided will help in dealing with any issues that may arise during the checkout process.。

Paying the Bill结账Quite good. But the chicken is a bit overdone.很不错。

不过鸡⾁做得有⼀点⼉⽼。

I’m sorry. We will do our best to improve our service.很抱歉，我们会尽量提⾼服务质量。

Put it on my American Express. But I have the VIP card of this restaurant. Shall I have discount?请记⼊我的美国运通信⽤卡账号上。

我有这家餐厅的贵宾卡。

可以打折吗？I’m awfully sorry, sir. I’ll have it changed right away… sorry to have you waiting, sir. Would you mind checking it again?我⼗分抱歉，先⽣。

我马上去改⼀下……对不起，让您久等了，先⽣。

您能再核对⼀下好吗？Well, same right now. Here is the money.嗯，这就对了。

给你钱。

But I’m afraid it will not cover the cost of the meal. Would you mind paying the extra in cash, please?只是恐怕这还不够，您介意剩下的现⾦⽀付吗？It is worth $200 and your bill comes to $280. The difference is $80 please.值200美元，⽽您的账单⼀起是280美元。

请补差额80美元。

I’m afraid the travel agent requires your signature.旅⾏社恐怕需要您的签名。

Are you sure that’s right? Shouldn’t it be $400?你确定没错吗？不是应该是400美元吗？How do you like the food?您对⾷物还满意吗？I’d like to pay for it by credit card.我想刷卡付款。

Check Out 结账Part 1 Check – out Procedure 结账退房C=Cashier 收银员 G=Guest 客人C: Good morning, sir. May I help you?早上好，有什么能为你效劳吗？G: Yes, I’d like to settle my bill.我想结账。

C: Certainly, sir. May I have your name and room number, please?当然可以，先生，请告诉我你的名字及房间号码。

Part 2 Check – out by Company Account 由公司付账C: How would you like to make payment?您要如何付款？G: On the company account, please?使用公司账户。

C: May I know the name of your company, please?请问贵公司账号？G: Yes. It’s IBM, America.美国IBM公司。

C: May I have two of your business cards, please?请给我两张名片，好吗？G: Why?为什么要两张呢？C: We’d like one for our files, and one for accounts.我们要把一张放在档案中，一张附在账单中。

G: I see. Here you are.明白了，给你吧。

C: Just a moment, please. (After a while) Thank you for waiting, sir. Could you sign here, please? (Guest signs)请您稍等一下（过了一会）让您久等了，请在着儿签名，好吗？（客人签名）C: Thank you. We hope to welcome you again soon.谢谢，希望您能再次光临本店。

酒店英语：185．I'd like to pay my bill now．我想现在结账。

186．Your name and room number，please？请问您的姓名和房间号码？187．Have you used any hotel services this morning？请问您今天早晨是否用过旅馆内的服务设施？188．Four nights at 90 US dollors each， and here are the meals that you had at the hotel．That makes a total of 665 US dollars．4个晚上，每晚90美元，加上膳食费，总共是660美元。

189．Can I pay by credit card？我可以用信用卡支付吗？190．Please sign your name here．请您在这里签名。

191． Excuse me． We're leaving today．I'd like to pay our bills now．劳驾。

我们今天要离去了。

我希望现在就把账结清。

192．By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。

193． How about the charge for the days you shared the room with your friend？这几天您的朋友与您同住费用怎么办呢？194．Please add to my account．请记在我的账里。

195．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？196．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。

结账退宿-现代酒店英语口语实用教程第4课Unit 5 Check out 结账退宿经典对话C=Cashier 收银员 G=Guest 顾客C：Good morning, sir. May I help you?先生，您早，有什么能够帮到您吗？G：Yes, I’d like to check out.我想退宿。

C：Certainly sir. May I have your room key, please?好的，请把房间钥匙给我，好吗？G：Sure, Here it is.好的，给你。

C：Just a moment, please. I’ll draw up your bill for you.请等一下，我帮您结帐。

（After a while 过了一会儿）C：Mr. Johnson, your bill totals US$520, How would youlike to make the payment?约翰逊先生，您的账单总计是 520 美元。

您打算如何付款？G：By credit card. Do you accept Visa?用信用卡。

你们接受维萨信用卡吗？C：Yes, Mr. Johnson.是的，约翰逊先生。

G：Here you are.给你。

C：（Print the card）Could you sign here , please?请您在这儿签名，好吗？G：Sure.好的。

C：Thank you, Mr. Johnson. Here is your credit card and your receipt. Have a nice trip.谢谢您，约翰逊先生。

这是您的卡和收据。

祝您旅途愉快。

常用句型百宝箱1. 结帐基本应对1) Just a moment, please. The cashier will have your bill ready in a moment.请稍等，收银员马上会准备好您的账单。

1.Can I have my bill，please？我可以结帐吗？2.What’s this for？这是什么？3.Would you like to sign for it，sir？先生，请问您愿意签单吗？4.Thank you，I hope you enjoyed your dinner. 谢谢您，希望您用餐愉快。

5.How would you like to pay for your bill，sir？先生，请问您想怎样付帐？6.We accept American Express，Master card，Visa card and Euro card. What kind have you got？我们接受美国运通卡，大来卡，维萨卡和欧洲卡，您用哪一种.7.Do you accept traveler’s cheque？你们收旅行支票吗？8.Is everything all right during your dinner，sir？先生，请问您用餐期间都还好吧？9.Have you found everything satisfactory？您还都满意吧？10.How was the food，sir？先生，请问您的饭菜还好吗？11.Would you like anything else？您还要点别的.什么吗？12.Could I serve you anything else？您还需要我给您上点别的什么吗？13.Do you care for a dessert？您是否想吃甜食？14.Would you like to put it on your hotel bill？您准备将这笔费用寄到您饭店的总帐上吗？15.Could you sign here your name and room number，please？请您在这签上您的姓名和房号。

酒店英语口语：Check out 结账退宿1. 结帐基本应对1) Just a moment, please. The cashier will have your bill ready ina moment.请稍等，收银员马上会准备好您的账单。

2) I will calculate/draw up the bill for you. 我帮您结账单。

3) Thank you for waiting, Mr. xx, here is your bill. Would you like check it?让您久等了，xx 先生。

这是您的账单，您要核对一下吗？4) Would you like a breakdown of the bill? 您的帐目要细分吗？5) That 's mach more than I expected. 那比我预料中的要超出许多。

6) Shall I explain some items for you? 要我解释什么收费款项吗？7) If you think there is any error in your bill, we can check it for you.如果您认为账目有错，我们可以为您核对一下。

8) “ L” stands for laundry, and “T” means telephone call charge.“ L”代表洗衣费，“T”代表电话费。

9) I am afraid it is not enough to cover the amount./I ' m afraid it can 't cover the amount. 恐怕那不够付账。

10) How would you settle the bill/ make payment? 您打算如何付款呢？11) In cash/By credit card/By travel ' s check.用现金/ 用信用卡/ 用旅行支票。

前台实用英语之退房结账C: Good morning，sir. May I help you?早上好，先生。

有什么可以帮您吗？G: Yes, I’d like to check out.是的，我想退房。

C: Certainly sir. May I have your room key, please?好的，先生。

请将房卡给我好吗？G: Sure .Here it is/Here you are.好的，给你。

C: Just a moment please. Our housekeeping need several（3 or 5）minutes to check your room. (I need several minutes to draw up your bill for you/I’ll draw up your bill for you)请稍等。

我们客服人员需要几分钟（3到5分钟）时间查房。

（我需要几分钟帮你结算账单）。

C: Thank you for waiting, Mr.**。

Here is your bill, your bill totals RMB500yuan.(The bill cavers the room charge 398yuan,laundry service 25yuan, and 77yuan for dinner in our western restaurant) . Please confirm/make a sure and sign here(Would you like to check it?). How would you like to make the payment?先生，这是您的账单，您一共消费500元人民币（包括398元房费，25元洗衣费和77元餐费）确认无误后请在这里签字(您要核对一下吗？)。

您打算如何付款呢？G: By credit card. (Do you accept Visa?)用信用卡。

185．I'd like to pay my bill now．我想现在结账。

186．Your name and room number，please？请问您的姓名和房间号码？187．Have you used any hotel services this morning？请问您今天早晨是否用过旅馆内的服务设施？188．Four nights at 90 US dollors each，and here are the meals that you had at the hotel．That makes a total of 665 US dollars．4个晚上，每晚90美元，加上膳食费，总共是660美元。

189．Can I pay by credit card？我可以用信用卡支付吗？190．Please sign your name here．请您在这里签名。

191．Excuse me．We're leaving today．I'd like to pay our bills now．劳驾。

我们今天要离去了。

我希望现在就把账结清。

192．By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。

193．How about the charge for the days you shared the room with your friend？这几天您的朋友与您同住费用怎么办呢？194．Please add to my account．请记在我的账里。

195．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？196．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。

宾馆酒店常用英语1.Room Reservations预订房间2.At the Entrance 在门口3.At the Reception Desk在接待处14.At the Reception Desk在接待处25.The Bellman 应接服务员6.At the Information Desk问讯处 17.At the Information Desk问讯处 28.Housekeeping 客房服务undry Service 洗衣服务10.Settling complaints 处理投诉11.Maintenance 维修服务12.At the Barbers 在理发店与美容厅13.Wake-up Call Service 唤醒服务14.Checking Out 结帐重点句子:1. 1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。

2．What's the price difference？两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night，one with a rear view is115dollars per night．一间双人房朝阳面的每晚1 40美元，背阴面的每晚115美元。

4．I think I'll take the one with a front view then．我想我还是要阳面的吧。

5．How long will you be staying？您打算住多久？6．We'll be leaving Sunday morning．我们将在星期天上午离开。

7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。

酒店英语：结账退房（双语）Could you arrange to have my bags brought down?结账退房You may have your bags from the Bell Captain’s Desk in the lobby.服务生很友善，客房服务也很不错。

Here is the room key.下次我还会来你们这儿住。

Did you enjoy your stay here, Mr.Chen?我想结账。

Oh, yes. It is lovely.你介意让我看看吗？We look forward to seeing you again soon.我这儿记录你住了3个晚上，对吗？Well, it seems be right.我会叫服务员把行李拿下来。

总共是350美元，这是你的收据。

How would you like to make the payment?你是否能够安排一下把我的行李运下来呢？In cash, please. Here you are.您能够在大厅的服务台领取行李。

Thank you. Welcome here again.这是房间钥匙。

Is this where I can pay my hotel bills?陈先生，您在这里住得还愉快吗？Yes, may I have your room number?噢，是的，很好。

My room number is 336.我们期待着很快就能再次见到您。

Just a moment, please.嗯，好像没错。

Until what time could I use the room then?您打算如何付款？You can use it until five.付现金。

钱在这儿。

谢谢。

欢迎再次光临。

出国旅游必备英语：结账退房如果想要出国旅游，那就有必要学习掌握一些实用的旅游英语口语。

下面店铺为大家带来出国旅游必备英语，欢迎大家学习!出国旅游必备英语：结账退房1.英语词汇1.bill n.账单，纸币Just a moment,please.The cashier will have your bill ready in a moment.请稍等，出纳员马上会准备好您的账单。

同义词:check2.change n.零钱;变化秒.改变，更换Here's your change and receipt.这是您的零钱和收据。

3.amount n.总数，数量Would You like to check and see if the amount is correct?您要不要核对一下账单?同义词：sum4.exception n.除外，例外Cant you make an exception for me?你们不能为我破例一次吗?5.charge n.费用 v.控告，装满，充电The service charge is included in the bill.服务费包含在账单里了。

同义词：cost6.breakdown n.故障;分类Would you like a breakdown of the bill?您的账目要细分吗?7.Settle v.安排,解决Would you like to settle the differ-ence in cash?您要用现金支付差额吗?同义词：resolve8.vacate v.腾空，搬出Would you like to vacate the room now? 您打算现在退房吗?9.accept v.接受Do you accept traveler's checks?你们收旅行支票吗?反义词：reject10.error n.错误I found there's an error in my bill.我发现账单有误。