BEC高级真题第一套必备学习

高级商务英语 (BEC)考试历年真题BEC商务英语高级考试历年真题 (1)The Negotiating TableYou can negotiate virtually anything. Projects, resources,expectations and deadlines are all outcomes of negotiation. Some people negotiate deals for a living. Dr Herb Cohen is one of these professional talkers, called in by companies to negotiate on their??behalf . Heapproaches the art of negotiation as a game because, as he is usuallynegotiating for somebody else, he says this helps him drain the emotional content from his conversation. He is working in a competitive field andneeds to avoid being too adversarial. Whether he succeeds or not, it isimportant to him to make a good impression so that people will recommend him.The starting point for any deal, he believes, is to identify exactly what you want from each other. More often than not, one party will be trying to persuade the other round to their point of view. Negotiation requires two people at the end saying ‘yes”. This can be a problem because oneof them usually begins by saying “no”. However, although this can make talks more difficult, this is often just a starting point in thenegotiation game. Top management may well reject the idea initiallybecause it is the safer option but they would not be there if they werenot interested.It is a misconception that skilled negotiators are smooth operatorsin smart suits. Dr Cohen says that one of his strategies is to dress down so that the other side can relate to you. Pitch your look to suit yourcustomer. You do not need to makethem feel better than you but, For example, dressing in a style that is not overtly expensive or successful will make you more approachable. People will generally feel more comfortable with somebody who appears to be like them rather than superior to them. Theymay not like you but they will feel they can trust you.Dr Cohensuggests that the best way to sell your proposal is by getting into the world of the other side. Ask questions rather than give answersand take an interest in what the other person is saying, even if you think what they are saying is silly. You do not need to becometheir best friends but being too clever will alienate them. A lot of deals are made onimpressions. Do not rush what you are saying---put a few hesitations in , do not try to blind them with your verbal dexterity. Also, you shouldrepeat back to them what they have said to show you take them seriously.Inevitably some deals will not succeed. Generally the longer thenegotiations go on, the better chance they have because people do not want to think their investment and energies have gone to waste. However , joint venture can mean joint risk and sometimes , if this becomes too great ,neither party may be prepared to see the deal through . More common isa corporate culture clash between companies, which can put paid to anydeal. Even having agreed a deal, things may not be tied up quickly because when the lawyers get involved, everything gets slowed down as they argue about small details.De Cohen thinks that children are the masters of negotiation. Theirgoals are totally selfish. They understand the decision-making processwithin families perfectly. If Mumrefuses their request , they will troop along to Dad and pressure him. If al else fails, they will try thegrandparents, using some emotional blackmail. They can also be verysingle-minded and have an inexhaustible supply of energy for thecause they are pursuing. So there are lesson to be learned fromwatching and listening to children.15 Dr Cohen treats negotiation as a game in order toA put people at easeB remain detachedC be competitiveD impress rivals16 Many people say“no” to a suggestion in the beginning toA convince the other party of their point of viewB show they are not really interestedC indicate they wish to take the easy optionD protect their company’s situation17 Dr Cohen says that when you are trying to negotiate you shouldA adapt your style to the people you are talking toB make the other side feel superior to youC dress in a way to make you feel comfortable.D try to make the other side like you18 According to Dr Cohen, understanding the other person willhelp you toA gain their friendshipB speed up the negotiationsC plan your next move.Dconvince them of your point of view19 Deals sometimes fail becauseA negotiations have gone on too longB the companies operate in different waysC one party risks more than the other.D the lawyers work too slowly20 Dr Cohen mentions children ’s negotiation techniques to show that you shouldA be prepared to try every routeB try not to make people feel guiltyC be careful not to exhaust yourselfD control the decision-making process.关于 negotiating techniques的文章。

ListeningPart one:Question 1-12●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE) ●As you listen, for questions 1-12. complete the notes, using up to three words or a number.●.After you have listened once, replay the recording.The business Master ClassArrangements for participants1 The event will take place over2 Seminar organized by3 The title of the last session will be4 To use the New City Hotel car park, delegates must obtain aDr Sangalli5 Dr Sangalli has advised many6 The name of his consultancy is7 He is the author of8 In Europe, he is the best-knownThe Business Master Class9 to become more10 to establish newTwo outcomes of session:11 design your own12 take away documents containing actualPart twoQuestions 13-22●You will here five different business people talking about trips they have recently been on.1314151617A to supervise staff trainingB to hold job interviewsC to introduce new policyD to visit possible new premisesE to observe working practicesF to meet a new managerG to sign a new contractH to deal with a complaintTask two-problem●For question 18-22, match the extracts with the problem, listed A –H●For each extract, choose the problem described●write one letter (A-H) next to the number of the extract1819202122A I forgot a documentB My hotel was noisyC I was late for meeting.D I didn’t understand some figures.E The service at my hotel was bad.F I had some wrong informationG I didn’t have an interpreter.H I experienced computer problems.PART THREEQuestion 23-30.●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins, a company which manufactures children’s clothing.23 What is said about the ownership of Jenkins?A the founder has sold the company to someone else.B Jenkins has merged with another companyC There has been no change of ownership.24 What does the Human Resources manager see as the main external threat to Jenkins?A Their retailers are becoming less willing to pay their prices.B Consumers are buying more top-of-the-range children’s clothes.C More and more companies are producing children’s clothes.25 The Human Resources manager sees the company’s main strength as the fact thatA It has several long-term contractsB it makes products of high qualityC its distribution system is efficient26 The Human Resources manager believes that Jenkins’ main weakness at present is thatA the machinery is inadequate for current requirementsB the management style is out of line with modern demandsC the relation between management and workers are poor.27 According to the Human Resources manager, why do many machinists choose to leave?A They think that they can get better paid work elsewhere.B They feel that too much is expected of themC They lack confidence in the company’ future28 When working to produce a batch of clothesA each team is responsible for a particular operationB each member of the team produces a complete itemC each person carries out one part of the production process29. What change has been made to range of goods?A A smaller number of items is producedB Each item is now made in smaller quantities.C Fewer new styles are introduced each year.30 What is said about the machinists?A More of their work is falling below the required standard.B Some of them are earning less than they used to.C They have to spend longer learning to operate new machines.That is the end of the Listening test. You now have ten minutes to transfer your answers。

Text 1Reading 1 hourPART ONEQuestions 1 – 8●Look at the statements below and at the five reports about companies on the opposite pagefrom an article giving advice to self-employed consultants about negotiating fees for their services.●Which book (A, B, C,D or E) dose each statement 1 –8 refer to ?●For each statement ! – 8, make one letter (A, B, C,D or E) on your Answer Sheet .●You will need to use some of these letters more than once .1.This company has been involved in diversifying its business act6ivities.2.Although this company is doing well, it has a number of internal difficulties to deal with3.This company has reduced the profits it makes on individual items4.One statistic is a less accurate guide to this company‟s performance than another5.The conditions which have helped this company are likely to be less favourable in the future6.This company‟s share price has been extremely volatile over the last twelve months7.This company is likely to be the subject of a takeover bid in the near future8.This company‟s performance exemplifies a widely held beliefAChemical CompanyMasterson‟s interim pre-tax profits growth of 20% was somewhat inflated as a result of the income received from the disposal of several of the company‟s subsidiaries. The underlying 8% rise in operating profits is a more realistic gauge of the company‟s true progress. However, Masterson‟s impending merger with Bentley and Knight and its appointment of a new chief executive should mean that the company will be able to sustain growth for the foreseeable fut5ure. The share price has varied little during the course of the year and now stands at ￡6.75BHotel GroupDuring the past year the Bowden Hotel Group has acquired 77 new properties, thus doublingin size . last week the group reported pre-tax profits of ￡88 million in the first six months of the year, ahead of expectations and helped by a strong performance from its London-based hotels and newly expanded US business. However. There is still some way to go. Integration of the new acquisitions is still not complete and, while the share price has risen recently, major problems with integration have yet to be solved.CHigh-tech CompanyThis time last year a share in Usertech was worth just over ￡1. six months ago it was worth ￡40. today it is priced at under ￡8 . if proof were need, here is an illustration of how much of a lottery the technology market can be. But some technology companies are fighting back and Usertech is one of them . What has renewed excitement in the company is the opening of its new American offices in Dallas and its ambitious plans to expand its user base in both North and Latin America.DBuilding CompanyRenton‟s share price has risen gradually over the past year from ￡2.4 to ￡3.8 . The company has been successful in choosing prime location for its buildings and has benefited from the buoyant demand for housing. Whilst this demand is expected to slow down somewhat during the next year, investors are encouraged by the company‟s decision to move into building supermarkets. Work has already begun on two sites in London, and the company is expected to sign a contract within the next month for building four large supermarkets in Scotland.EPottery ManufacturerMilton Dishes has been through a shake-up over the past year. The group, which has been cutting margins and improving marketing, may post a small profit this year. The many members of the Milton family, who between them own 58 per cent of the business, have been watching the share price rise steadily and several are looking to sell. Trade rival Ruskin has bought up just over 17 percent of the shares and could well be spurred into further action by the signs of a recovery at the firm.PART TWOQuestions9– 14●Read the text about career-planning services.●Choose the best sentence from the opposite page to fill each of the gaps .●For each gap 9– 14, mark one letter (A-H) on your Answer Sheet .●Do not use any letter more than once .●There is an example at the beginning .(0)●Your Career Path Can Lead You AnywhereWe used to be advised to plan our careers. We were told to make a plan during the later stages of our education and continue with it through our working lives.(0)_____ some people still see careers in this way. However, to pursue a single option for life has always been unrealistic.Planning for a single career assumes that we set out with a full understanding of our likes and dislikes and the employment opportunities open to us. (9)____ For most people this degree of certainty about the future does not exist.Our initial choice of career path and employer is often based on inadequate knowledge and false perceptions. But with age and experience, we develop new interests and aptitudes and our priorities alter. The structure of the employment market and, indeed of employment itself, is subject to change as both new technologies and new work systems are introduced (10) _____ We must face the uncertainties of a portfolio career.It is clear from the recent past that we cannot foresee the changes which will affect our working lives. The pace of change is accelerating , as a result of which traditional career plans will be of very limited use. (11)_____ They will need updating to reflect changes in our own interests as well as in the external work environment. Flexible workers already account for about half the workforce. (12)______ We are likely to face periods as contract workers, self-employed freelances, consultants, temps or part-timers.Many employers encourage staff to write a personal development development (PDP) (13) Although some people use it only to review the skills needed for their job, a PDP could be the nucleus of wider career plan –setting out alternative long-term learning needs and a plan of self-development.A report issued by the Institute of Employment Studies advises people to enhance their employability by moving from traditional technical skills towards the attainment of a range of transferable skills. (14) Instead, special schemes should be established to encourage people to examine their effectiveness and to consider a wider range of needs.A This dual effect means that the relationship between employers and workers has evolved to such and extent that we can no longer expect a long-term relationship with one employer.B. It carries an implicit assumption that we ourselves, and the jobs we enter, will change little during our working lives.C. This growth suggests that a career plan should not be expressed only in terms of full-time employment but should make provision for the possibility of becoming one of the.D this is a summary of one‟s personal learning needs and an action plan to meet them.E Consequently, they must now accommodate a number of objectives and enable us to prepare for each on a contingency basis.F However, it warns that employers often identify training needs through formal appraisals, which take too narrow a view of development.G . Such a freelance of consultant would be constantly in demand.H We were expected to work towards that one clear goal and to consider a career change as a bad thing.PART THREEQuestions 15– 20Read the following article on negotiating techniques and the question on the opposite page . For each question 15 – 20 , mark one letter (A, B, C or D ) on your Answer Sheet for the answer you choose.The Negotiating Table:You can negotiate virtually anything. Projects, resources, expectations and deadlines are all outcomes of negotiation. Some people negotiate deals for a living. Dr Herb Cohen is one of these professional talkers, called in by companies to negotiate on their behalf . He approaches the art of negotiation as a game because, as he is usually negotiating for somebody else, he says this helps him drain the emotional content from his conversation. He is working in a competitive field and needs to avoid being too adversarial. Whether he succeeds or not, it is important to him to make a good impression so that people will recommend him.The starting point for any deal, he believes, is to identify exactly what you want from each other. More often than not, one party will be trying to persuade the other round to their point of view. Negotiation requires two people at the end saying …yes”. This can be a problem because one of them usually begins by saying “no”. However, although this can make talks more difficult, this is often just a starting point in the negotiation game. Top management may well reject the idea initially because it is the safer option but they would not be there if they were not interested.It is a misconception that skilled negotiators are smooth operators in smart suits. Dr Cohen says that one of his strategies is to dress down so that the other side can relate to you. Pitch your look to suit your customer. You do not need to make them feel better than you but, For example, dressing in a style that is not overtly expensive or successful will make you more approachable. People will generally feel more comfortable with somebody who appears to be like them rather than superior to them. They may not like you but they will feel they can trust you.Dr Cohen suggests that the best way to sell your proposal is by getting into the world of the other side. Ask questions rather than give answers and take an interest in what the other person is saying, even if you think what they are saying is silly. You do not need to become their best friends but being too clever will alienate them. A lot of deals are made on impressions. Do not rush what you are saying---put a few hesitations in , do not try to blind them with your verbal dexterity. Also, you should repeat back to them what they have said to show you take them seriously.Inevitably some deals will not succeed. Generally the longer the negotiations go on, the better chance they have because people do not want to think their investment and energies have gone to waste. However , joint venture can mean joint risk and sometimes , if this becomes too great , neither party may be prepared to see the deal through . More common is a corporate culture clash between companies, which can put paid to any deal. Even having agreed a deal, things may not be tied up quickly because when the lawyers get involved, everything gets slowed down as they argue about small details.De Cohen thinks that children are the masters of negotiation. Their goals are totally selfish. They understand the decision-making process within families perfectly. If Mum refuses their request , they will troop along to Dad and pressure him. If al else fails, they will try thegrandparents, using some emotional blackmail. They can also be very single-minded and have an inexhaustible supply of energy for the cause they are pursuing. So there are lesson to be learned from watching and listening to children.15 Dr Cohen treats negotiation as a game in order toA put people at easeB remain detachedC be competitiveD impress rivals16 Many people say “no” to a suggestion in the beginning toA convince the other party of their point of viewB show they are not really interestedC indicate they wish to take the easy optionD protect their company‟s situation17 Dr Cohen says that when you are trying to negotiate you shouldA adapt your style to the people you are talking toB make the other side feel superior to youC dress in a way to make you feel comfortable.D try to make the other side like you18 According to Dr Cohen, understanding the other person will help you toA gain their friendshipB speed up the negotiationsC plan your next move.D convince them of your point of view19 Deals sometimes fail becauseA negotiations have gone on too longB the companies operate in different waysC one party risks more than the other.D the lawyers work too slowly20 Dr Cohen mentions children‟s negotiation techniques to show that you shouldA be prepared to try every routeB try not to make people feel guiltyC be careful not to exhaust yourselfD control the decision-making process.PART FOURQuestions 21 -30●Read the article below about the methods some companies are now using for recruitment.●Choose the correct word to fill each gap from (A, B, C or D) on the opposite page.●For each question 21-30,mark one letter (A, B, C or D) on your Answer Sheet.●There is an example at the beginning, (0)The Scientific Approach to RecruitmentWhen it (0) to selecting candidates through interview, more often than not the decision is made within the first five minutes of a meeting. Yet employers like to (21) themselves that they are being exceptionally thorough in their selection processes. In today‟s competitive market place, the (22) of staff in many organizations is fundamental to the company‟s success and, as a result , recruiters use all means at their disposal to (23) the best in the field.One method in particular that has (24) in popularity is testing , either psychometric testing, which attempts to define psychological characteristics , or abilit y￡aptitude testing (25) an organization with an extra way of establishing a candidate‟s suitability for a role. It (26) companies to add value by identifying key elements of a position and then testing candidates to ascertain their ability against those identified elements.The employment of psychometric or ability testing as one (27) of the recruitment process may have some merit, but in reality there is no real (28), scientific or otherwise, of the potential future performance of any individual. The answer to this problem is experience in interview techniques and strong definition of the elements of each position to be (29) as the whole recruitment process is based on few real certainties, the instinctive decisions that many employers make, based on a CT and the first five minutes of a meeting, are probably no less valid than any21.A suggest B convince C advise D believe22.A worth B credit C quality D distinction23.A secure B relies C attain D achieve24.A lifted B enlarged C expanded D risen25.A provides B offers C contributes D gives26.A lets B enables C agrees D admits27. A portion B member C share D component28. A extent B size C amount D measure29.A occupied B met C filled D appointed30 A business B topic C point D affairQuestions 31 -40PART FIVEQuestions31-40●Read the article below about a very expensive new perfume. .●For each question 31-40, write one word in CAPITAL LETTERS on your Answer Sheet . There is an example at the beginning, (0)Sweet smell of excess-for just ￡47.874 a bottleThe marketing says it is the “ ultimate symbol of indulgence and truly impeccable taste”. A new scent, named V1, has (0) launched for Christmas-retailing at just ￡47.874 . The makers are proudly promoting it (31) ,the “ world‟s most expensive perfume” and are confident of selling the limited edition of 173 bottles-(32) it should be exactly 173 bottles is not made clear in the publicity for the product.Although carefully priced at just under the ￡50.000 mark, this perfume is clearly (33) something for anyone who considers ￡30 too much to pay for a bottle of eau-de-toilette. Those (34) are potential customers will certainly be reassured to learn that a case covered in rubies and diamonds is included free (35) charge. Purchasers are assured of further savings, with unlimited scent refills guaranteed indefinitely- at no extra cost.The fragrance is the idea of Arfaq Hussain, a 27-year-old clothes designer who first made a name (36) himself with an air-conditioned jacket he was asked to make by the singer Michael Jackson (37) far, Mr Jackson is the only person to (38) placed an order- he wants two, according to Mr Hussain.Mr Hussain is unconcerned at having no previous experience of perfumery . “It‟s so (39) more than a perfume ---- it‟s a piece of jewellery, too. ““ explained Mr Hussain. He attempted to describe the ￡47.874 sensation . “ it is delicate , fragrant and quite unique. When you open the lid, it takes you totally away . It‟s just (40) being surrounded by thousands of wild flowers and roses.PART SIXQuestions41 - 52●Read the text below about team-based pay●In most of the lines 41 - 52 there is one extra word. It is either grammatically incorrect ofdoes not fit in with the sense of the text. Some lines, however,are correct .●If a line is correct, write CORRECT on your Answer Sheet.●If there is an extra word in the line ,write the extra word in CAPITAL LETTERS on yourAnswer Sheet .●The exercise begins with two examples, (0) and (00) .Team-Based Pay0 Team-based pay schemes that have been catching the eye of modern employers.00 Supporters say that they encourage group endeavour and improve 41 organizational performance. But salespeople, typically the most self-motivated42 of workers, they have traditionally been rewarded according to individual43 performance. So are team-based schemes suitable ? The key issue is44 whether team-based pay is more being in line with the organization‟s objectives45 than pay which based on individual achievement. Introducing a team pay46 scheme can be complex. The biggest problem is for defining the team in the first47 place. Another is that team pay schemes won‟t work if the actionsOf one48 individual make no impact on those of another. You should need a true team.49 like a football team. Where all the members are interdependent. When sales staff50 can be less receptive to team pay schemes because personal motivation can51 be an important boost to performance What they need is their encouragement52 to perceive that the wider term of the company overall : production, administration and dispatch all affect each other.Writing 1 hour 10 minutesPart oneQuestion 1●The graphs below show the performance of a European country’s manufacturing and agriculturalSectors in terms of exports and imports between 1991 and 2001.●Using the information from the graphs, write a short report describing the general movements in exports, imports and the resulting balance of trade●Write 120-140 wordsPart two:Write an answer to ONE of the questions 2-4 in this part. Write your answer in 200-250 words. Question 2:●The Managing Director of your company or organization has announced that reports on performance are to be produced by all departments. Your Hear of Department has asked you to produce the report about your department for the Managing Director.●Write the report for the Managing Director, explaining:A What aspects of your department function most effectivelyB Which aspect is most in need of improvementC How this improvement could be achievedQuestion 3●You work for an employment agency. The following is part of a letter you have received from a customer:The temporary administrative assistant you sent us was totally unacceptable. I certainly will not be using your agency again when I need temporary staff.●Write a letter to the customer:A apologising for having sent the unsatisfactory temporary workerB giving reasons for what happenedC explaining why what happened was exceptionalD offering some sort of compensation to the customerQuestion 4●Your Managing Director has decided that the company‟s website should be improved and has asked you to consider ways of going about this.●Write a proposal for the Managing Director:A Sunmarising the strengths and weaknesses the current websiteB suggesting new services and information to be provided through the websiteC explaining the benefits the improvements would bring.ListeningPart one:Question 1-12●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)●As you listen, for questions 1-12. complete the notes, using up to three words or a number. ●.After you have listened once, replay the recording.The business Master ClassArrangements for participants1 The event will take place over2 Seminar organized by3 The title of the last session will be4 To use the New City Hotel car park, delegates must obtain aDr Sangalli5 Dr Sangalli has advised many6 The name of his consultancy is7 He is the author of8 In Europe, he is the best-knownThe Business Master Class9 to become more10 to establish newTwo outcomes of session:11 design your own12 take away documents containing actualPart twoQuestions 13-22●You will here five different business people talking about trips they have recently been on.14151617A to supervise staff trainingB to hold job interviewsC to introduce new policyD to visit possible new premisesE to observe working practicesF to meet a new managerG to sign a new contractH to deal with a complaintTask two-problem●For question 18-22, match the extracts with the problem, listed A –H●For each extract, choose the problem described●write one letter (A-H) next to the number of the extract1819202122A I forgot a documentB My hotel was noisyC I was late for meeting.D I didn‟t understand some figures.E The service at my hotel was bad.F I had some wrong informationG I didn‟t have an interpreter.H I experienced computer problems.PART THREEQuestion 23-30.●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins, a company which manufactures children‟s clothing.23 What is said about the ownership of Jenkins?A the founder has sold the company to someone else.B Jenkins has merged with another companyC There has been no change of ownership.24 What does the Human Resources manager see as the main external threat to Jenkins?A Their retailers are becoming less willing to pay their prices.B Consumers are buying more top-of-the-range children‟s clothes.C More and more companies are producing children‟s clothes.25 The Human Resources manager sees the company’s main strength as the fact thatA It has several long-term contractsB it makes products of high qualityC its distribution system is efficient26 The Human Resources manager believes that Jenkins’ main weakness at present is thatA the machinery is inadequate for current requirementsB the management style is out of line with modern demandsC the relation between management and workers are poor.27 According to the Human Resources manager, why do many machinists choose to leave?A They think that they can get better paid work elsewhere.B They feel that too much is expected of themC They lack confidence in the company‟ future28 When working to produce a batch of clothesA each team is responsible for a particular operationB each member of the team produces a complete itemC each person carries out one part of the production process29. What change has been made to range of goods?A A smaller number of items is producedB Each item is now made in smaller quantities.C Fewer new styles are introduced each year.30 What is said about the machinists?A More of their work is falling below the required standard.B Some of them are earning less than they used to.C They have to spend longer learning to operate new machines.That is the end of the Listening test. You now have ten minutes to transfer your answersSpeaking 16 minutesPart one:In this part, the interlocutor asks question on a number of work-related and non-work related subjects to each candidate in turn. You have to give information about yourself and express personal opinions.Part twoThe candidate chooses one topic and speaks about it for approximately one minute. One minute‟s preparation time is allowed.A Customer relations: the importance of making customers feel valuedB company growth : the importance to a company of controlling expansionC Marketing: how to ensure that agents maintain a high level of effectiveness when representinga companyPart Three:In this part of the test, candidates are given a topic to discuss and are allowed 30 seconds to look at the prompt card, before talking together for about three minutes.Afterwards, the examiner asks more questions related to the topic.For two candidatesStaff Suggestion SchemeYour company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme.Discuss, and decide together:●How to set up the scheme so that all staff feel they can contribute●How suggestions from members of staff could be evaluated.For three candidatesStaff suggestion scheme:You company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme. Discuss, and decide together:●How to set up the scheme so that all staff feel they can contribute●How suggestions from members of staff could be evaluated●What kinds of rewards would be suitable for suggestions made.Follow-on questions ：●Which kinds of companies can benefit most from suggestion schemes?(why?)●What other methods can companies use to generate ideas for improvements?●What other ways are there of increasing staff involvement in a company?●In what ways can companies obtain suggestion or comments from customers?●How important are new ideas for companies in maintaining competitiveness? Why?TEST 1 KEYKeyTest 1 Reading1 D2 B3 E4 A5 D6 C7 E8 CPart 29 B 10 A 11E 12C 13D 14FPart 315 B16D 17A 18D19B 20 APart 421 B 22C 23 A 24 D25 A26-30 B D D C APart 531- 35 AS WHY NOT/ HARDL Y WHO/ THAT OF36-40 FOR SO/ THUS HAVE MUCH LIKEPART 641-45 CORRECT THEY CORRECT BEING WHICH46-50 FOR CORRECT SHOULD WHEN CORRECT51-52 THEIR THATTest WRITINGSAMPLE AThis report describes the movements of the balance of trade between 1991 and 2001 , for a particular country, concerning manufacturing and agriculture.Manufacturing:Imports increased constantly during this period. The figure shows a rise of $ 4 bn within the whole period and no fluctuations are to be remarked.Exports rose from nearly $ 3 bn in 1991 to approximately $7 bn in 2001 , suffering minor fluctuations all the way through. In general, the balance of trade remained slightly positive through the period considered.Agriculture:Imports increased slightly, ending the period around $1 bn over their starting level. They suffered a temporary fall between 1992 and 1994 , followed by a steady recovery. After peaking at around $2.5 bn in 1999, imports fell slightly to their final value.Exports figure shows the same performance although at level $4bn higher than imports.Consequently, the balance of trade remained markedly positive throughout the period.Band 4All content points are included. There is a relatively natural use of language and a good range of structure, despite some inaccuracy. There is also evidence of a wide range of vocabulary and the report is well organized.Sample BIntroduction:The aim of this report is to describe the imports an exports of the Manufacturing and Agricultural sectors in the years 1991-2001 in European contry‟sManufacturing ImportsIn the first year (1991) the imports were just above $2 bn, at the end of 2001, the imports were almost on the $ 6 bn.Manufacturing ExportsIn 1991 were just below the $ 3TEST 1PART11 THREE DAYS2 CLOBAL CONFERENCES PLCTOMORROW‟S SOFTWAREPERMITLARGE CORPORATIONSLOGIC SOLUTIONSINTELLIGENT CHANGEIT ANAL YSTCUSTOMER DRIVENORGANISATIONAL STRUCTURESFRAMEWORK FOR ACTIONCASE STUDIESPARTF C D B E A B F C DPART3C A B C B C B A。

商务英语BEC高级阅读训练题及答案第一部分：阅读理解阅读理解一问题 1：根据文中的信息，请回答以下问题：（a）公司使用云计算可以带来哪些好处？（b）解决云计算安全问题的方法是什么？（c）在购买云计算服务之前，公司需要考虑哪些因素？答案：（a）公司使用云计算可以带来以下好处： - 提高效率和灵活性 - 节约成本 - 随时随地访问数据（b）解决云计算安全问题的方法包括以下几点： - 加强网络和数据安全 - 使用强密码和加密技术 - 定期备份数据（c）在购买云计算服务之前，公司需要考虑以下因素： - 服务提供商的信誉和安全记录 - 数据隐私保护政策 - 数据传输和存储的地理位置 - 协议和合同条款阅读理解二问题 2：根据文中的信息，请回答以下问题：（a）为什么企业需要进行风险评估？（b）企业进行风险评估的步骤是什么？（c）列举三个企业在风险评估中可能面临的挑战。

答案：（a）企业需要进行风险评估是因为它可以帮助企业识别和评估潜在风险，从而采取相应的措施进行风险管理和风险控制。

（b）企业进行风险评估的步骤包括： - 确定潜在风险和其可能导致的影响 - 评估风险的概率和严重程度 - 制定风险管理计划和控制措施 - 监测和追踪风险的发展和影响（c）企业在风险评估中可能面临以下挑战： - 获取准确和完整的信息 - 评估风险的不确定性和主观性 - 管理多个风险因素 - 制定可行的风险管理策略第二部分：答案解析阅读理解一问题 1：（a）公司使用云计算可以带来哪些好处？答案解析：公司使用云计算可以带来以下好处： - 提高效率和灵活性：云计算可以提供快速且灵活的计算和存储资源，企业可以根据需求随时调整资源的规模，并且可以减少时间和成本。

- 节约成本：云计算可以代替企业自己建设和维护服务器和硬件设备，从而节约成本。

- 随时随地访问数据：云计算可以让企业员工随时随地通过互联网访问和共享数据，提高工作效率和协作能力。

（b）解决云计算安全问题的方法是什么？答案解析：解决云计算安全问题的方法包括以下几点： - 加强网络和数据安全：企业可以采取防火墙、入侵检测和数据加密等措施加强网络和数据的安全性。

剑桥商务英语BEC高级阅读真题(一)1PART ONEQuestions 1 - 8· Look at the sentences below and at five passages taken from a book about famous management thinkers on the opposite page.· Which passage does each sentence refer to?· For each sentence 1 - 8, mark one letter A1 B, C, D or E on your Answer Sheet.· You will need to use some of these letters more than once.Example:He has developed his own company to promote his work.0 A B C D E1 Others in his field think very highly of him.2 His ideas have spread beyond the business world.3 He felt that people should be able to enjoy their work.4 His ideas are more complex than they seem.5 He did a variety of interesting things before writing his books.6 His most successful book was written with a colleague.7 He is particularly skilled at forecasting important developments.8 Contact with the military was an early influence on his thinking.A John AdairAdair is the pioneering British thinker in the theory of leadership. He was the first person in the UK to hold a professorship in Business Leadership and has published a series of influential books on the subject.Despite his quiet appearance, Adair has had a colourful life, serving in a Bedouinregiment and working on an Arctic fishing boat! His initial interest in leadership came from his army experience and he used to lecture at the highly prestigious academy where British army offices are trained. He now works as an international consultant.B Edward de BonoDe Bono is unusual among major gurus for two reasons: firstly, he was born not in one of the GREat industrial nations but on the tiny island of Malta. Secondly, his ideas have reached a wider audience than just managers, so that his books have BECome essential rending in many different disciplines.Most of de Bono s work has been concerned with the way human beings can train themselves to think more creatively. This apparently simple idea has resulted in 37 books and a highly successful career as a lecturer and consultant.C Peter DruckerProbably no other single thinker has done as much as Drucker to establish management as a serious area of study. Certainly, his fellow management thinkers consider him one of the founding fathers of the discipline, and his books and articles are quoted more than those of any other management writer.His first book was published as far back as 1939, yet he is still writing and teaching. His greatest distinction has been his ability to predict coming trends in business and economics. As a result, his ideas are treated with the greatest respect and interest。

高级商务英语(BEC)考试历年真题BEC商务英语高级考试历年真题(1)The Negotiating TableYou can negotiate virtually anything. Projects, resources, expectations and deadlines are all outcomes of negotiation. Some people negotiate deals for a living. Dr Herb Cohen is one of these professional talkers, called in by companies to negotiate on their??behalf . He approaches the art of negotiation as a game because, as he is usually negotiating for somebody else, he says this helps him drain the emotional content from his conversation. He is working in a competitive field and needs to avoid being too adversarial. Whether he succeeds or not, it is important to him to make a good impression so that people will recommend him.The starting point for any deal, he believes, is to identify exactly what you want from each other. More often than not, one party will be trying to persuade the other round to their point of view. Negotiation requires two people at the end saying ‘yes”. This can be a problem because one of them usually begins by sayin g “no”. However, although this can make talks more difficult, this is often just a starting point in the negotiation game. Top management may well reject the idea initially because it is the safer option but they would not be there if they were not interested.It is a misconception that skilled negotiators are smooth operators in smart suits. Dr Cohen says that one of his strategies is to dress down so that the other side can relate to you. Pitch your look to suit your customer. You do not need to make them feel better than you but, For example, dressing in a style that is not overtly expensive or successful will make you more approachable. People will generally feel more comfortable with somebody who appears to be like them rather than superior to them. They may not like you but they will feel they can trust you.Dr Cohen suggests that the best way to sell your proposal is by getting into the world of the other side. Ask questions rather than give answers and take an interest in what the other person is saying, even if you think what they are saying is silly. You do not need to become their best friends but being too clever will alienate them. A lot of deals are made on impressions. Do not rush what you are saying---put a few hesitations in , do not try to blind them with your verbal dexterity. Also, you should repeat back to them what they have said to show you take them seriously.Inevitably some deals will not succeed. Generally the longer the negotiations go on, the better chance they have because people do not want to think their investment and energies have gone to waste. However , joint venture can mean joint risk and sometimes , if this becomes too great , neither partymay be prepared to see the deal through . More common is a corporate culture clash between companies, which can put paid to any deal. Even having agreed a deal, things may not be tied up quickly because when the lawyers get involved, everything gets slowed down as they argue about small details.De Cohen thinks that children are the masters of negotiation. Their goals are totally selfish. They understand the decision-making process within families perfectly. If Mum refuses their request , they will troop along to Dad and pressure him. If al else fails, they will try the grandparents, using some emotional blackmail. They can also be very single-minded and have an inexhaustible supply of energy for the cause they are pursuing. So there are lesson to be learned from watching and listening to children.15 Dr Cohen treats negotiation as a game in order toA put people at easeB remain detachedC be competitiveD impress rivals16 Many people say “no” to a suggestion in the beginning toA convince the other party of their point of viewB show they are not really interestedC indicate they wish to take the easy optionD protect their company’s situation17 Dr Cohen says that when you are trying to negotiate you shouldA adapt your style to the people you are talking toB make the other side feel superior to youC dress in a way to make you feel comfortable.D try to make the other side like you18 According to Dr Cohen, understanding the other person will help you toA gain their friendshipB speed up the negotiationsC plan your next move.Dconvince them of your point of view19 Deals sometimes fail becauseA negotiations have gone on too longB the companies operate in different waysC one party risks more than the other.D the lawyers work too slowly20 Dr Cohen mentions children’s negot iation techniques to show that you shouldA be prepared to try every routeB try not to make people feel guiltyC be careful not to exhaust yourselfD control the decision-making process.关于negotiating techniques的文章。

Text 1Reading 1 hourPART ONEQuestions 1 – 8●Look at the statements below and at the five reports about companies on the opposite pagefrom an article giving advice to self-employed consultants about negotiating fees for their services.●Which book (A, B, C,D or E) dose each statement 1 –8 refer to ?●For each statement ! – 8, make one letter (A, B, C,D or E) on your Answer Sheet .●You will need to use some of these letters more than once .1.This company has been involved in diversifying its business act6ivities.2.Although this company is doing well, it has a number of internal difficulties to deal with3.This company has reduced the profits it makes on individual items4.One statistic is a less accurate guide to this company’s performance than another5.The conditions which have helped this company are likely to be less favourable in the future6.This company’s share price has been extremely volatile over the last twelve months7.This company is likely to be the subject of a takeover bid in the near future8.This company’s performance exemplifies a widely held beliefAChemical CompanyMasterson’s interim pre-tax profits growth of 20% was somewhat inflated as a result of the income received from the disposal of several of the company’s subsidiaries. The underlying 8% rise in operating profits is a more realistic gauge of the company’s true progress. However, Masterson’s impending merger with Bentley and Knight and its appointment of a new chief executive should mean that the company will be able to sustain growth for the foreseeable fut5ure. The share price has varied little during the course of the year and now stands at ￡6.75BHotel GroupDuring the past year the Bowden Hotel Group has acquired 77 new properties, thus doublingin size . last week the group reported pre-tax profits of ￡88 million in the first six months of the year, ahead of expectations and helped by a strong performance from its London-based hotels and newly expanded US business. However. There is still some way to go. Integration of the new acquisitions is still not complete and, while the share price has risen recently, major problems with integration have yet to be solved.CHigh-tech CompanyThis time last year a share in Usertech was worth just over ￡1. six months ago it was worth ￡40. today it is priced at under ￡8 . if proof were need, here is an illustration of how much of a lottery the technology market can be. But some technology companies are fighting back and Usertech is one of them . What has renewed excitement in the company is the opening of its new American offices in Dallas and its ambitious plans to expand its user base in both North and Latin America.DBuilding CompanyRenton’s share price has risen gradually over the past year from ￡2.4 to ￡3.8 . The company has been successful in choosing prime location for its buildings and has benefited from the buoyant demand for housing. Whilst this demand is expected to slow down somewhat during the next year, investors are encouraged by the company’s decision to move into building supermarkets. Work has already begun on two sites in London, and the company is expected to sign a contract within the next month for building four large supermarkets in Scotland.EPottery ManufacturerMilton Dishes has been through a shake-up over the past year. The group, which has been cutting margins and improving marketing, may post a small profit this year. The many members of the Milton family, who between them own 58 per cent of the business, have been watching the share price rise steadily and several are looking to sell. Trade rival Ruskin has bought up just over 17 percent of the shares and could well be spurred into further action by the signs of a recovery at the firm.PART TWOQuestions9– 14●Read the text about career-planning services.●Choose the best sentence from the opposite page to fill each of the gaps .●For each gap 9– 14, mark one letter (A-H) on your Answer Sheet .●Do not use any letter more than once .●There is an example at the beginning .(0)●Your Career Path Can Lead You AnywhereWe used to be advised to plan our careers. We were told to make a plan during the later stages of our education and continue with it through our working lives.(0)_____ some people still see careers in this way. However, to pursue a single option for life has always been unrealistic.Planning for a single career assumes that we set out with a full understanding of our likes and dislikes and the employment opportunities open to us. (9)____ For most people this degree of certainty about the future does not exist.Our initial choice of career path and employer is often based on inadequate knowledge and false perceptions. But with age and experience, we develop new interests and aptitudes and our priorities alter. The structure of the employment market and, indeed of employment itself, is subject to change as both new technologies and new work systems are introduced (10) _____ We must face the uncertainties of a portfolio career.It is clear from the recent past that we cannot foresee the changes which will affect our working lives. The pace of change is accelerating , as a result of which traditional career plans will be of very limited use. (11)_____ They will need updating to reflect changes in our own interests as well as in the external work environment. Flexible workers already account for about half the workforce. (12)______ We are likely to face periods as contract workers, self-employed freelances, consultants, temps or part-timers.Many employers encourage staff to write a personal development development (PDP) (13) Although some people use it only to review the skills needed for their job, a PDP could be the nucleus of wider career plan –setting out alternative long-term learning needs and a plan of self-development.A report issued by the Institute of Employment Studies advises people to enhance their employability by moving from traditional technical skills towards the attainment of a range of transferable skills. (14) Instead, special schemes should be established to encourage people to examine their effectiveness and to consider a wider range of needs.A This dual effect means that the relationship between employers and workers has evolved to such and extent that we can no longer expect a long-term relationship with one employer.B. It carries an implicit assumption that we ourselves, and the jobs we enter, will change little during our working lives.C. This growth suggests that a career plan should not be expressed only in terms of full-time employment but should make provision for the possibility of becoming one of the.D this is a summary of one’s personal learning needs and an action plan to meet them.E Consequently, they must now accommodate a number of objectives and enable us to prepare for each on a contingency basis.F However, it warns that employers often identify training needs through formal appraisals, which take too narrow a view of development.G . Such a freelance of consultant would be constantly in demand.H We were expected to work towards that one clear goal and to consider a career change as a bad thing.PART THREEQuestions 15– 20Read the following article on negotiating techniques and the question on the opposite page . For each question 15 – 20 , mark one letter (A, B, C or D ) on your Answer Sheet for the answer you choose.The Negotiating Table:You can negotiate virtually anything. Projects, resources, expectations and deadlines are all outcomes of negotiation. Some people negotiate deals for a living. Dr Herb Cohen is one of these professional talkers, called in by companies to negotiate on their behalf . He approaches the art of negotiation as a game because, as he is usually negotiating for somebody else, he says this helps him drain the emotional content from his conversation. He is working in a competitive field and needs to avoid being too adversarial. Whether he succeeds or not, it is important to him to make a good impression so that people will recommend him.The starting point for any deal, he believes, is to identify exactly what you want from each other. More often than not, one party will be trying to persuade the other round to their point of view. Negotiation requires two people at the end saying ‘yes”. This can be a problem because one of them usually begins by saying “no”. However, although this can make talks more difficult, this is often just a starting point in the negotiation game. Top management may well reject the idea initially because it is the safer option but they would not be there if they were not interested.It is a misconception that skilled negotiators are smooth operators in smart suits. Dr Cohen says that one of his strategies is to dress down so that the other side can relate to you. Pitch your look to suit your customer. You do not need to make them feel better than you but, For example, dressing in a style that is not overtly expensive or successful will make you more approachable. People will generally feel more comfortable with somebody who appears to be like them rather than superior to them. They may not like you but they will feel they can trust you.Dr Cohen suggests that the best way to sell your proposal is by getting into the world of the other side. Ask questions rather than give answers and take an interest in what the other person is saying, even if you think what they are saying is silly. You do not need to become their best friends but being too clever will alienate them. A lot of deals are made on impressions. Do not rush what you are saying---put a few hesitations in , do not try to blind them with your verbal dexterity. Also, you should repeat back to them what they have said to show you take them seriously.Inevitably some deals will not succeed. Generally the longer the negotiations go on, the better chance they have because people do not want to think their investment and energies have gone to waste. However , joint venture can mean joint risk and sometimes , if this becomes too great , neither party may be prepared to see the deal through . More common is a corporate culture clash between companies, which can put paid to any deal. Even having agreed a deal, things may not be tied up quickly because when the lawyers get involved, everything gets slowed down as they argue about small details.De Cohen thinks that children are the masters of negotiation. Their goals are totally selfish. They understand the decision-making process within families perfectly. If Mum refuses their request , they will troop along to Dad and pressure him. If al else fails, they will try thegrandparents, using some emotional blackmail. They can also be very single-minded and have an inexhaustible supply of energy for the cause they are pursuing. So there are lesson to be learned from watching and listening to children.15 Dr Cohen treats negotiation as a game in order toA put people at easeB remain detachedC be competitiveD impress rivals16 Many people say “no” to a suggestion in the beginning toA convince the other party of their point of viewB show they are not really interestedC indicate they wish to take the easy optionD protect their company’s situation17 Dr Cohen says that when you are trying to negotiate you shouldA adapt your style to the people you are talking toB make the other side feel superior to youC dress in a way to make you feel comfortable.D try to make the other side like you18 According to Dr Cohen, understanding the other person will help you toA gain their friendshipB speed up the negotiationsC plan your next move.D convince them of your point of view19 Deals sometimes fail becauseA negotiations have gone on too longB the companies operate in different waysC one party risks more than the other.D the lawyers work too slowly20 Dr Cohen mentions children’s negotiation techniques to show that you shouldA be prepared to try every routeB try not to make people feel guiltyC be careful not to exhaust yourselfD control the decision-making process.PART FOURQuestions 21 -30●Read the article below about the methods some companies are now using for recruitment.●Choose the correct word to fill each gap from (A, B, C or D) on the opposite page.●For each question 21-30,mark one letter (A, B, C or D) on your Answer Sheet.●There is an example at the beginning, (0)The Scientific Approach to RecruitmentWhen it (0) to selecting candidates through interview, more often than not the decision is made within the first five minutes of a meeting. Yet employers like to (21) themselves that they are being exceptionally thorough in their selection processes. In today’s competitive market place, the (22) of staff in many organizations is fundamental to the company’s success and, as a result , recruiters use all means at their disposal to (23) the best in the field.One method in particular that has (24) in popularity is testing , either psychometric testing, which attempts to define psychological characteristics , or abilit y￡aptitude testing (25) an organization with an extra way of establishing a candidate’s suitability for a role. It (26) companies to add value by identifying key elements of a position and then testing candidates to ascertain their ability against those identified elements.The employment of psychometric or ability testing as one (27) of the recruitment process may have some merit, but in reality there is no real (28), scientific or otherwise, of the potential future performance of any individual. The answer to this problem is experience in interview techniques and strong definition of the elements of each position to be (29) as the whole recruitment process is based on few real certainties, the instinctive decisions that many employers make, based on a CT and the first five minutes of a meeting, are probably no less valid than any21.A suggest B convince C advise D believe22.A worth B credit C quality D distinction23.A secure B relies C attain D achieve24.A lifted B enlarged C expanded D risen25.A provides B offers C contributes D gives26.A lets B enables C agrees D admits27. A portion B member C share D component28. A extent B size C amount D measure29.A occupied B met C filled D appointed30 A business B topic C point D affairQuestions 31 -40PART FIVEQuestions31-40●Read the article below about a very expensive new perfume. .●For each question 31-40, write one word in CAPITAL LETTERS on your Answer Sheet . There is an example at the beginning, (0)Sweet smell of excess-for just ￡47.874 a bottleThe marketing says it is the “ ultimate symbol of indulgence and truly impeccable taste”. A new scent, named V1, has (0) launched for Christmas-retailing at just ￡47.874 . The makers are proudly promoting it (31) ,the “ world’s most expensive perfume” and are confident of selling the limited edition of 173 bottles-(32) it should be exactly 173 bottles is not made clear in the publicity for the product.Although carefully priced at just under the ￡50.000 mark, this perfume is clearly (33) something for anyone who considers ￡30 too much to pay for a bottle of eau-de-toilette. Those (34) are potential customers will certainly be reassured to learn that a case covered in rubies and diamonds is included free (35) charge. Purchasers are assured of further savings, with unlimited scent refills guaranteed indefinitely- at no extra cost.The fragrance is the idea of Arfaq Hussain, a 27-year-old clothes designer who first made a name (36) himself with an air-conditioned jacket he was asked to make by the singer Michael Jackson (37) far, Mr Jackson is the only person to (38) placed an order- he wants two, according to Mr Hussain.Mr Hussain is unconcerned at having no previous experience of perfumery . “It’s so (39) more than a perfume ---- it’s a piece of jewellery, too. ““ explained Mr Hussain. He attempted to describe the ￡47.874 sensation . “ it is delicate , fragrant and quite unique. When you open the lid, it takes you totally away . It’s just (40) being surrounded by thousands of wild flowers and roses.PART SIXQuestions41 - 52●Read the text below about team-based pay●In most of the lines 41 - 52 there is one extra word. It is either grammatically incorrect ofdoes not fit in with the sense of the text. Some lines, however,are correct .●If a line is correct, write CORRECT on your Answer Sheet.●If there is an extra word in the line ,write the extra word in CAPITAL LETTERS on yourAnswer Sheet .●The exercise begins with two examples, (0) and (00) .Team-Based Pay0 Team-based pay schemes that have been catching the eye of modern employers.00 Supporters say that they encourage group endeavour and improve 41 organizational performance. But salespeople, typically the most self-motivated42 of workers, they have traditionally been rewarded according to individual43 performance. So are team-based schemes suitable ? The key issue is44 whether team-based pay is more being in line with the organization’s objectives45 than pay which based on individual achievement. Introducing a team pay46 scheme can be complex. The biggest problem is for defining the team in the first47 place. Another is that team pay schemes won’t work if the actionsOf one48 individual make no impact on those of another. You should need a true team.49 like a football team. Where all the members are interdependent. When sales staff50 can be less receptive to team pay schemes because personal motivation can51 be an important boost to performance What they need is their encouragement52 to perceive that the wider term of the company overall : production, administration and dispatch all affect each other.Writing 1 hour 10 minutesPart oneQuestion 1●The graphs below show the performance of a European country’s manufacturing and agriculturalSectors in terms of exports and imports between 1991 and 2001.●Using the information from the graphs, write a short report describing the general movements in exports, imports and the resulting balance of trade●Write 120-140 wordsPart two:Write an answer to ONE of the questions 2-4 in this part. Write your answer in 200-250 words. Question 2:●The Managing Director of your company or organization has announced that reports on performance are to be produced by all departments. Your Hear of Department has asked you to produce the report about your department for the Managing Director.●Write the report for the Managing Director, explaining:A What aspects of your department function most effectivelyB Which aspect is most in need of improvementC How this improvement could be achievedQuestion 3●You work for an employment agency. The following is part of a letter you have received from a customer:The temporary administrative assistant you sent us was totally unacceptable. I certainly will not be using your agency again when I need temporary staff.●Write a letter to the customer:A apologising for having sent the unsatisfactory temporary workerB giving reasons for what happenedC explaining why what happened was exceptionalD offering some sort of compensation to the customerQuestion 4●Your Managing Director has decided that the company’s website should be improved and has asked you to consider ways of going about this.●Write a proposal for the Managing Director:A Sunmarising the strengths and weaknesses the current websiteB suggesting new services and information to be provided through the websiteC explaining the benefits the improvements would bring.ListeningPart one:Question 1-12●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)●As you listen, for questions 1-12. complete the notes, using up to three words or a number. ●.After you have listened once, replay the recording.The business Master ClassArrangements for participants1 The event will take place over2 Seminar organized by3 The title of the last session will be4 To use the New City Hotel car park, delegates must obtain aDr Sangalli5 Dr Sangalli has advised many6 The name of his consultancy is7 He is the author of8 In Europe, he is the best-knownThe Business Master Class9 to become more10 to establish newTwo outcomes of session:11 design your own12 take away documents containing actualPart twoQuestions 13-22●You will here five different business people talking about trips they have recently been on.14151617A to supervise staff trainingB to hold job interviewsC to introduce new policyD to visit possible new premisesE to observe working practicesF to meet a new managerG to sign a new contractH to deal with a complaintTask two-problem●For question 18-22, match the extracts with the problem, listed A –H●For each extract, choose the problem described●write one letter (A-H) next to the number of the extract1819202122A I forgot a documentB My hotel was noisyC I was late for meeting.D I didn’t understand some figures.E The service at my hotel was bad.F I had some wrong informationG I didn’t have an interpreter.H I experienced computer problems.PART THREEQuestion 23-30.●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins, a company which manufactures children’s clothing.23 What is said about the ownership of Jenkins?A the founder has sold the company to someone else.B Jenkins has merged with another companyC There has been no change of ownership.24 What does the Human Resources manager see as the main external threat to Jenkins?A Their retailers are becoming less willing to pay their prices.B Consumers are buying more top-of-the-range children’s clothes.C More and more companies are producing children’s clothes.25 The Human Resources manager sees the company’s main strength as the fact thatA It has several long-term contractsB it makes products of high qualityC its distribution system is efficient26 The Human Resources manager believes that Jenkins’ main weakness at present is thatA the machinery is inadequate for current requirementsB the management style is out of line with modern demandsC the relation between management and workers are poor.27 According to the Human Resources manager, why do many machinists choose to leave?A They think that they can get better paid work elsewhere.B They feel that too much is expected of themC They lack confidence in the company’ future28 When working to produce a batch of clothesA each team is responsible for a particular operationB each member of the team produces a complete itemC each person carries out one part of the production process29. What change has been made to range of goods?A A smaller number of items is producedB Each item is now made in smaller quantities.C Fewer new styles are introduced each year.30 What is said about the machinists?A More of their work is falling below the required standard.B Some of them are earning less than they used to.C They have to spend longer learning to operate new machines.That is the end of the Listening test. You now have ten minutes to transfer your answersSpeaking 16 minutesPart one:In this part, the interlocutor asks question on a number of work-related and non-work related subjects to each candidate in turn. You have to give information about yourself and express personal opinions.Part twoThe candidate chooses one topic and speaks about it for approximately one minute. One minute’s preparation time is allowed.A Customer relations: the importance of making customers feel valuedB company growth : the importance to a company of controlling expansionC Marketing: how to ensure that agents maintain a high level of effectiveness when representinga companyPart Three:In this part of the test, candidates are given a topic to discuss and are allowed 30 seconds to look at the prompt card, before talking together for about three minutes.Afterwards, the examiner asks more questions related to the topic.For two candidatesStaff Suggestion SchemeYour company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme.Discuss, and decide together:●How to set up the scheme so that all staff feel they can contribute●How suggestions from members of staff could be evaluated.For three candidatesStaff suggestion scheme:You company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme. Discuss, and decide together:●How to set up the scheme so that all staff feel they can contribute●How suggestions from members of staff could be evaluated●What kinds of rewards would be suitable for suggestions made.Follow-on questions ：●Which kinds of companies can benefit most from suggestion schemes?(why?)●What other methods can companies use to generate ideas for improvements?●What other ways are there of increasing staff involvement in a company?●In what ways can companies obtain suggestion or comments from customers?●How important are new ideas for companies in maintaining competitiveness? Why?TEST 1 KEYKeyTest 1 Reading1 D2 B3 E4 A5 D6 C7 E8 CPart 29 B 10 A 11E 12C 13D 14FPart 315 B16D 17A 18D19B 20 APart 421 B 22C 23 A 24 D25 A26-30 B D D C APart 531- 35 AS WHY NOT/ HARDL Y WHO/ THAT OF36-40 FOR SO/ THUS HAVE MUCH LIKEPART 641-45 CORRECT THEY CORRECT BEING WHICH46-50 FOR CORRECT SHOULD WHEN CORRECT51-52 THEIR THATTest WRITINGSAMPLE AThis report describes the movements of the balance of trade between 1991 and 2001 , for a particular country, concerning manufacturing and agriculture.Manufacturing:Imports increased constantly during this period. The figure shows a rise of $ 4 bn within the whole period and no fluctuations are to be remarked.Exports rose from nearly $ 3 bn in 1991 to approximately $7 bn in 2001 , suffering minor fluctuations all the way through. In general, the balance of trade remained slightly positive through the period considered.Agriculture:Imports increased slightly, ending the period around $1 bn over their starting level. They suffered a temporary fall between 1992 and 1994 , followed by a steady recovery. After peaking at around $2.5 bn in 1999, imports fell slightly to their final value.Exports figure shows the same performance although at level $4bn higher than imports.Consequently, the balance of trade remained markedly positive throughout the period.Band 4All content points are included. There is a relatively natural use of language and a good range of structure, despite some inaccuracy. There is also evidence of a wide range of vocabulary and the report is well organized.Sample BIntroduction:The aim of this report is to describe the imports an exports of the Manufacturing and Agricultural sectors in the years 1991-2001 in European contry’sManufacturing ImportsIn the first year (1991) the imports were just above $2 bn, at the end of 2001, the imports were almost on the $ 6 bn.Manufacturing ExportsIn 1991 were just below the $ 3TEST 1PART11 THREE DAYS2 CLOBAL CONFERENCES PLCTOMORROW’S SOFTWAREPERMITLARGE CORPORATIONSLOGIC SOLUTIONSINTELLIGENT CHANGEIT ANAL YSTCUSTOMER DRIVENORGANISATIONAL STRUCTURESFRAMEWORK FOR ACTIONCASE STUDIESPARTF C D B E A B F C DPART3C A B C B C B A。

BEC商务英语高级考试历年真题BEC商务英语高级考试历年真题(1)Time for a new career“losing your job isn’t the end of the world: it gives you’re the chance the a new beginning (0) says Caroline Poole, 30, Who was made redundant (31) her role as head of marketing campaigns with an insurance group two years ago. The news was a blow, especially after a successful nine-year career with the business, but she was determined to see redundancy (32) a positive force for change.(33) it seemed a tough lesson at the time, redundancy was the catalyst that redirected my career, “ says Caroline “It gave me the break I needed to understand (34) my career objectives lay.”Working with a consultant, Caroline explored a number of work options that oppealed to her. She also took advantage of workshops on issues (35) as setting up your own business, and managing your finances.A key consideration for her was (36) easy it would be to balance working in London with home life 100 kilometers away.She was encouraged to network (37) other marketing professionals and via this route made contact with a communications agency. She took time out to go travelling , and on her return was offered a role in theagency. (38) was proof to her that she still had marketable skills.Two years (39) from redundancy, Caroline is planning another career break . “ T he experience of redundancy has made me view my options with more confidence. I now know that I can dictate my own career path, even (40) it were to mean resigning first and then taking time to find the right direction” she says.填词版的完形填空，关于失业之后该如何开始新的职业生活的。

bec高级模拟试题及答案解析BEC高级模拟试题及答案解析一、听力部分1. 根据对话，以下哪项是正确的？A. 会议将在下午三点开始。

B. 会议将在上午十一点结束。

C. 会议将在下午三点结束。

D. 会议将在上午十一点开始。

答案：A解析：对话中提到了会议的开始时间是下午三点，没有提及结束时间。

2. 根据对话，男士建议女士采取什么行动？A. 重新安排会议。

B. 推迟会议。

C. 取消会议。

D. 立即参加会议。

答案：B解析：男士提到了由于某些原因，建议女士推迟会议。

二、阅读部分1. 根据文章内容，以下哪项不是公司今年的主要目标？A. 提高市场份额。

B. 增加产品线。

C. 减少员工数量。

D. 扩大国际市场。

答案：C解析：文章中提到了公司今年的主要目标包括提高市场份额、增加产品线和扩大国际市场，但没有提到减少员工数量。

2. 文章中提到的新产品开发策略是什么？A. 快速迭代。

B. 长期研究。

C. 市场调研。

D. 技术引进。

答案：A解析：文章中提到公司将采取快速迭代的策略来开发新产品，以快速响应市场变化。

三、写作部分1. 根据题目要求，写一封商务邮件，询问产品报价。

答案：（略）解析：商务邮件需要包含问候语、自我介绍、询问目的、结束语等要素，同时要注意语气的礼貌和正式。

2. 根据题目要求，写一份市场分析报告摘要。

答案：（略）解析：市场分析报告摘要应包括市场概况、主要竞争对手分析、市场趋势预测等内容，语言要简洁明了。

四、口语部分1. 描述一次商务会议的经历，并说明会议的结果。

答案：（略）解析：回答时要注意使用过去时态，描述会议的过程和结果，同时可以加入个人的感受和看法。

2. 讨论并提出改进公司内部沟通的方法。

答案：（略）解析：讨论时可以提出多种沟通工具和方法，如电子邮件、会议、内部通讯软件等，并说明每种方法的优缺点。

请注意：以上答案和解析仅为示例，实际题目和答案应根据具体模拟试题内容进行编写。

BEC商务英语高级真题及解析1 Genuine feedback would release resources to be used elsewhere.2 Managers are expected to enable their staff to work effectively.3 Experts are unlikely to facilitate a move to genuine feedback.4 There are benefits when methods of evaluating performance have been negotiated.5 Appraisals tend to focus on the nature of the face-to-face relationship between employees and their line managers.6 The idea that employees are responsible for what they do seems reasonable.7 Despite experts’assertion, management structures prevent genuine feedback8 An increasing amount of effort is being dedicated to the appraisal process.Performance appraisal is on the up and up. It used to represent the one time of year when getting on with the work was put on hold while enormous quantities of management hours were spent in the earnest ritual of rating and ranking performance. Now the practice is even more frequent. This of course makes it all the more important how appraisal is conducted. Human resources professionals claim that managers should strive for objectivity and thus for feedback rather than judgement. But the simple fact of the matter is that the nature of hierarchy distorts the concept of feedback because performance measure are conceived hierarchically. Unfortunately, all too many workers suffer from the injustices that this generates.The notion behind performance appraisal- that workers should be held accountable for their performance-is plausible. However, the evidence suggests that the premise is wrong. Contrary to assumptions appraisal is not an effective means of performance improvement- it is judgement imposed rather than feedback, a judgement imposed by the hierarchy. Useful feedback , on the other hand, would be information that told both the manager and worker how well the work system functioned, and suggested ways to make it better.Within the production system at the car manufacturer Toyota, there is nothing that is recognizable as performance appraisal. Every operation in the system has an associated measure. The measure has been worked out between the operators and their manager. In every case, the measure is related to the purpose of the work. That measure is the basis of feedback to the manager and worker alike. Toyota’s basic idea is expressed in the axiom “bad news first”. Both managers and workers are psychologically safe in the knowledge that it is the system- not the worker –that is the primary influence on performance. It is management’sresponsibility to ensure that the workers operate in a system that facilitates their performance.In many companies , performance appraisal springs from misguided as assumptions. To judge achievement, managers use date about each worker’s activity, not an evaluation of the process or system’s achievement of purpose. The result is that performance appraisal involves managers’judgement overruling their staff’s, ignoring the true influences on performance. Thus the appraisal experience becomes a question of pleasing the boss, particularly in meetings, which is psychologically unsafe and socially driven, determining who is “in”and who is “out”.When judgement is replaced by feedback in the true sense, organizations will have a lot more time to devote to their customers and their business. No time will be wasted in appraisal . This requires a fundamental shift in the way we think about the organization of performance appraisals, which almost certainly will not be forthcoming from the human resources profession.关于员工评估和反馈的文章。

BEC高级口试真题（优秀8篇）（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如总结报告、心得体会、策划方案、合同协议、条据文书、竞聘演讲、心得体会、教学资料、作文大全、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays, such as summary reports, insights, planning plans, contract agreements, documentary evidence, competitive speeches, insights, teaching materials, complete essays, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!BEC高级口试真题（优秀8篇）BEC高级口试历年真题汇总： Part1以下内容是本店铺为您带来的8篇《BEC高级口试真题》，希望能为您的思路提供一些参考。

bec高级试题及答案BEC高级试题及答案一、听力部分1. 听下面一段对话，回答以下问题：(A) What is the main topic of the conversation?(B) What does the woman suggest they do next?(C) Why does the man agree with her suggestion?答案：(A) The main topic of the conversation is about organizing a team-building event.(B) The woman suggests they should invite an external trainer for the event.(C) The man agrees because he believes an external trainer can provide a fresh perspective.2. 听下面一段独白，回答以下问题：(A) What is the speaker's opinion on remote working?(B) What is the potential issue with remote working according to the speaker?(C) What solution does the speaker propose?答案：(A) The speaker believes that remote working can increase productivity.(B) The potential issue is the lack of face-to-face interaction which can lead to communication problems.(C) The speaker proposes regular video conferences to maintain team cohesion.二、阅读部分1. Read the following passage and answer the questions:(A) What is the primary purpose of the article?(B) According to the article, what are the benefits of using renewable energy?(C) What challenges does the author mention regarding renewable energy?答案：(A) The primary purpose of the article is to discuss the advantages and challenges of renewable energy.(B) The benefits include reducing greenhouse gas emissions and promoting energy independence.(C) Challenges include the high initial cost of renewable energy technologies and the intermittent nature of some renewable energy sources.2. Read the following business report and answer the questions:(A) What was the main reason for the company's decline in profits?(B) What measures did the company take to address the issue?(C) What was the outcome of these measures?答案：(A) The main reason for the company's decline in profits was increased competition in the market.(B) The company took measures such as reducing costs and investing in new marketing strategies.(C) The outcome was a gradual recovery in profits over the next year.三、写作部分1. Write an email to a potential client introducing your company's new product. Include the following points:- Briefly describe the product.- Explain the benefits of using the product.- Suggest a meeting to discuss further details.答案：Dear [Client's Name],I hope this email finds you well. I am writing to introduce our latest product, the [Product Name], which we believe could be of great interest to your company.The [Product Name] is designed to [brief description of the product]. It offers several benefits, including [list of benefits], which we believe could significantly enhance your operations.We would be delighted to arrange a meeting to discuss how the [Product Name] could meet your specific needs. Please let us know a convenient time for you.Looking forward to your response.Best regards,[Your Name][Your Position][Your Company]2. Write a report summarizing the key findings of a recent market research study on consumer behavior. Include the following:- The main objective of the study.- The methodology used.- The key findings and their implications for businesses.答案：The main objective of the study was to understand the changing consumer behavior in the digital age. The methodology involved conducting surveys and analyzing data from online transactions.The key findings revealed that consumers are increasingly preferring online shopping due to convenience and better deals. They also value personalized experiences and are more likely to engage with brands that offer them.These findings imply that businesses should focus on enhancing their online presence, offering personalized services, and providing competitive pricing to stay ahead in the market.四、口语部分1. Describe a situation where you had to solve a problem at work. Explain the steps you took to resolve it.答案：In a situation where I had to solve a problem at work, I first identified the root cause of the issue. Then, I gathered all relevant information and consulted with my team members. After discussing potential solutions, we decided on the most feasible one and implemented it. Finally, we monitored the results to ensure the problem was resolved.2. Discuss the importance of effective communication in a business environment.答案：Effective communication is crucial in a business environment as it ensures that all team members are on the same page. It helps in avoiding misunderstandings, promotes collaboration, and leads to better decision-making. Clear communication also contributes to a positive work culture and enhances productivity.。

高级商务英语(BEC)考试历年真题BEC商务英语高级考试历年真题(1)The Negotiating TableYou can negotiate virtually anything. Projects, resources, expectations and deadlines are all outcomes of negotiation. Some people negotiate deals for a living. Dr Herb Cohen is one of these professional talkers, called in by companies to negotiate on their??behalf . He approaches the art of negotiation as a game because, as he is usually negotiating for somebody else, he says this helps him drain the emotional content from his conversation. He is working in a competitive field and needs to avoid being too adversarial. Whether he succeeds or not, it is important to him to make a good impression so that people will recommend him.The starting point for any deal, he believes, is to identify exactly what you want from each other. More often than not, one party will be trying to persuade the other round to their point of view. Negotiation requires two people at the end saying ‘yes”. This can be a problem because one of them usually begins by saying “no”. However, although this can make talks more difficult, this is often just a starting point in the negotiation game. Top management may well reject the idea initially because it is the safer option but they would not be there if they were not interested.It is a misconception that skilled negotiators are smooth operators in smart suits. Dr Cohen says that one of his strategies is to dress down so that the other side can relate to you. Pitch your look to suit your customer. You do not need to make them feel better than you but, For example, dressing in a style that is not overtly expensive or successful will make you more approachable. People will generally feel more comfortable with somebody who appears to be like them rather than superior to them. They may not like you but they will feel they can trust you.Dr Cohen suggests that the best way to sell your proposal is by getting into the world of the other side. Ask questions rather than give answers and take an interest in what the other person is saying, even if you think what they are saying is silly. You do not need to become their best friends but being too clever will alienate them. A lot of deals are made on impressions. Do not rush what you are saying---put a few hesitations in , do not try to blind them with your verbal dexterity. Also, you should repeat back to them what they have said to show you take them seriously.Inevitably some deals will not succeed. Generally the longer the negotiations go on, the better chance they have because people do not want to think their investment and energies have gone to waste. However , joint venture can mean joint risk and sometimes , if this becomes too great , neither party may be prepared to see the deal through . More common is a corporate culture clash between companies, which can put paid to any deal. Even having agreed a deal, things may not be tied up quickly because when the lawyers get involved, everything gets slowed down as they argue about small details.De Cohen thinks that children are the masters of negotiation. Their goals are totally selfish. They understand the decision-making process within families perfectly. If Mum refuses their request , they will troop along to Dad and pressure him. If al else fails, they will try the grandparents, using some emotional blackmail. They can also be very single-minded and have an inexhaustible supply of energy for the cause they are pursuing. So there are lesson to be learned from watching and listening to children.15 Dr Cohen treats negotiation as a game in order toA put people at easeB remain detachedC be competitiveD impress rivals16 Many people say “no” to a suggestion in the beginning toA convince the other party of their point of viewB show they are not really interestedC indicate they wish to take the easy optionD protect their company’s situation17 Dr Cohen says that when you are trying to negotiate you shouldA adapt your style to the people you are talking toB make the other side feel superior to youC dress in a way to make you feel comfortable.D try to make the other side like you18 According to Dr Cohen, understanding the other person will help you toA gain their friendshipB speed up the negotiationsC plan your next move.Dconvince them of your point of view19 Deals sometimes fail becauseA negotiations have gone on too longB the companies operate in different waysC one party risks more than the other.D the lawyers work too slowly20 Dr Cohen mentions children’s negotiation techniques to show that you shouldA be prepared to try every routeB try not to make people feel guiltyC be careful not to exhaust yourselfD control the decision-making process.关于negotiating techniques的文章。

美式论文、报告写作技巧编者按：美式教育的特点即是课程内容强调学生参与及创新运用，因此，报告便成了常见的考核学生学习成果的方式，比如实验报告、学期报告、专题报告、研究报告及论文（含毕业论文）等。

研究生presentation 及seminar 的机会更是占很大的比重，有些甚至占学期成绩很大比例。

如何完成报告、论文同时得到良好的成绩，是本文提供给有志留学的有心人参考的目的。

美国大学生由於自小已养成自动寻找答案习惯，在启发式的教育环境下，写报告、论文对他们来说比较不陌生，虽然专业知识上美国学生不见得比外籍学生强，但是表达能力由於自小培养，加上英语能力的优势，常比外籍学生在报告、论文方面有较隹的利基。

反之中国学生比较缺乏报告写作的训练，因此如果在留学过程中无法适应美式教育会比较辛苦，其实论文、报告的写作要领其实不难，只要把握技巧就可水到渠成。

通常论文由篇首(Preliminaries)，本文(Texts)以及参考资料(References)三部分构成；而这三大部分各自内容如下：(一) 篇首：封面(Title)序言(Preface)谢词(Acknowledge)提要(Summary)目录(Tables and Appendixes)(二) 本文：引言(Introduction)主体，含篇(Part)、章(Chapter)、节(Section) 、以及注释(Footnotes)(三)参考资料：参考书目(References or Bibliography)附录资料(Appendix)。

进行论文或报告写作之前，先要确定想要表达的主题，主题确定后，将其具体表达，即为题目。

题目可以提供研究者：一.研究的方向二.研究的范围三.资料搜集的范围四.预期研究成果通常在确定题目之後就开始找资料从事研究，建议在找资料之前最好去问教授有哪些参考资料来源可供参考引用。

构思为确定写作大纲或Proposal 的先前步骤，大纲是论文、报告的骨干，Proposal 是研究的架构、流程及范围的说明书。

商务英语BEC高级考试试题及答案一、阅读理解（每题2分，共40分）Part 1: 人力资源策略1. What is the main challenge faced Company X's human resources department?A. Attracting skilled workersB. Managing employee performanceC. Implementing new training programsD. Restructuring the department答案：APart 2: 市场营销策略6. What is the primary goal of Company Y's new marketing strategy?A. To increase brand awarenessB. To target an older demographicC. To reduce marketing costsD. To expand into new markets答案：A二、写作（共20分）Part 1: 商务报告Part 2: 商务邮件三、听力理解（每题2分，共20分）Section A: 短对话理解1. Listen to the following conversation and choose the best answer:M: I think we should invest in new software to streamline our operations.W: ________. Let's discuss it at the next board meeting.B. That's a great ideaC. We don't need any changesD. I'm not sure about that答案：BSection B: 长对话理解1. Listen to the following conversation and answer the question:What is the main topic of the conversation between the two speakers?A. Company restructuringB. Employee benefitsC. Marketing strategiesD. Product development答案：A四、口语表达（共20分）Part 1: 角色扮演场景：你是一家咨询公司的项目经理，你的同事John因为个人原因无法参加即将到来的客户会议。

bec商务英语高级真题答案解析Title: An In-depth Analysis of BEC Higher Past Exam Questions and AnswersIntroduction:BEC (Business English Certificate) Higher is an internationally recognized qualification that demonstrates proficiency in English in a business context. In this article, we will delve into the answers and analysis of various BEC Higher past exam questions. Please note that this articledoes not provide direct access to BEC Higher exams or promote cheating.Section 1: Reading ComprehensionIn the Reading Comprehension section of the BEC Higher exam, candidates are required to read and understandauthentic business texts. A common question type asks candidates to identify the main idea or purpose of the text. To answer this type of question, it is essential to carefully read the entire text, paying attention to the central theme and any supporting details.Answering listening comprehension questions entails understanding spoken information in business-related contexts. Common question types include completing sentences, matching information, or multiple-choice questions. To improvelistening comprehension, candidates may benefit from regular exposure to English audio material and practicing active listening techniques.Section 2: Writing SkillsThe Writing Skills section of the BEC Higher exam evaluates candidates' ability to produce written reports, formal emails, and business correspondence. A commonly tested aspect is writing a letter of recommendation. To excel inthis task, candidates should focus on highlighting the candidate's skills, achievements, and potential,substantiating statements with concrete examples, and usingan appropriate tone and vocabulary.Writing a formal report is another vital skill tested in this section. To produce a successful report, candidates should ensure clarity of language, logical organization of ideas, appropriate use of headings and subheadings, and accurate data presentation. Additionally, candidates should pay attention to the word count and adhere to the specified format.Section 3: Speaking SkillsThe Speaking Skills section evaluates candidates'ability to communicate effectively in business situations. Candidates are typically assessed based on their ability to express ideas clearly, engage in discussions, and present arguments persuasively. It is crucial to practice using appropriate business vocabulary, maintaining good eye contact,and demonstrating confidence during the speaking test.Question Example: "Describe a situation when you worked in a team and faced challenges. How did you overcome them?"Analyzing: In this question, the candidate is expected to recount a specific incident where they encountered difficulties while working in a team. The response should highlight the candidate's problem-solving skills, ability to collaborate, and adaptability. It is advisable to structure the answer by briefly explaining the context, identifying the challenge, elaborating on the actions taken to overcome the obstacle, and reflecting on the outcome and lessons learned.Conclusion:The BEC Higher exam assesses a broad range of skills necessary for effective communication in a business environment. This article provided an in-depth analysis and answer strategies for various sections of the exam, including Reading Comprehension, Writing Skills, and Speaking Skills. To succeed in the BEC Higher exam, consistent practice, exposure to authentic business texts, and active vocabulary enhancement are vital. Ultimately, with adequate preparation and dedication, candidates can confidently approach the exam and demonstrate their proficiency in Business English.。

B E C高级全真试题及答案详解BEC高级全真试题及详解目录BEC Higher 全真试题一 (2)Test of ReadingTest of WritingTest of ListeningBEC Higher 全真试题二 (19)Test of ReadingTest of WritingTest of ListeningBEC Higher全真试题三 (35)Test of ReadingTest of WritingTest of ListeningBEC Higher 全真试题四 (52)Test of ReadingTest of WritingTest of ListeningBEC Higher 全真试题五 (71)Test of ReadingTest of WritingTest of ListeningBEC Higher 全真试题六 (87)Test of ReadingTest of WritingTest of ListeningBECH 全真试题一 TEST OF READING PART ONE Questions 1-8• Look at the sentences below and at the five short articles about people who run their own businesses on the opposite page. • Which article does each sentence refer to?• For each sentence 1-8, mark one letter A, B, C, D or E on your Answer sheet.1 Cutting prices may increase income.2 Education can be a source of profit.3 This firm is planning for rapid expansion lf its market.4 This idea is aimed mainly at children.5 This product is connected with advertising.6 Correspondence can be a key to success.7 This business combines the old and the new.8 A company ’s situation can change in a day.A When Brenda Smith started her Manchester based restaurant, theSalt and Pepper, she was an experienced chef , but had a lot to learn about the marketing needed to make the business do well. Withsupport from her local Business Advisory Agency, she attacked the problem. She wrote to fifty people each week who she thought could generate new business, she also wrote to newspapers asking forreviews and to local businesses. She introduced set menus of twocourses for only £10 with free drinks. Her strategies worked, and she is expecting a large increase on last year’s £40,000 turnover.B Paul Kennedy had the idea of putting brand names of companies onkey-rings and pens as a form of permanent publicity, In May 1995, he approached Interworld Airlines. ”We came out of our first meeting with an order lf 1,000,000 items,” he says. That meeting transformed Kennedy’s three-year-old business, increasing his workforce from two employees to eight. Turnover is expected to increase to £1.2m this year.C Form its base in a small village, Alpha Ltd is exporting its word gameto the rest of the English-speaking world. Gary Walton inventedWordright to help teach his daughter Hannah to spell. According to Walton. “There are Wordrights in Australia, the US and even Papua New Guinea.” The company has just won a contract to supply them to South Africa. “We’re doing very well-we only started the companylast October. There is such a huge demand for tools to help withEnglish.”D Wonderlaces, a shoe lace company, is less than two years old, butentrepreneurs Martin Horne and Carol Hampden already feel they are ready to take on the export market. The partners are looking intobranching out into Europe, Australia and New Zealand. Home says, “Some places don’t have firms who specialize in this sort of thing. If we can provide them with a good deal it should work.” All the work is done by casual labour-from processing orders to packing anddelivering the laces; even the company sales are handled by an agent.E Fly-the Flag produces flags in all colours and sizes. “No order is toobig or too small,” says Sally Blackwell, the owner. ‘Our clients include embassies, hotels and sport-clubs.” What makes the companysuccessful is the application of computer-controlled technology to a traditional craft. Sally studied computers at college. Then she set up Fly-the-Flag, and she’s had to learn about business along the way.And she’s proud of it. “Most of all, I love being my own boss- I could never work for someone else.”PART TWOQuestions 9-14•Read this text from a business magazine.•Choose the best sentence from the opposite page to fill in each of the gaps.•For each gap 9-14, mark one letter A-H on your Answer Sheet.•Do not mark any letter twice.•There is an example at the beginning (0).Is fashion important in business?According to standard economic theory, Giorgio Armani, a world-famous Italian fashion designer, runs a simple business. His company combines inputs of labour, capital and raw material to make clothes with the best possible balance between cost and quality.enough profit to compensate him for his investment of time and money.The problem with this view is that it ignores the most important thing that designers such as Mr Armaniglance, economists would seem to have little to say about this. They may little or no knowledge of current fashions, let alone what islikely to be fashionable in future.Can economics offer more revealingstart by looking at the pattern of prices for goods affected by fashion, which tends to follow well-established cycles. Prices are high at the start of the buying season, they fall gradually as the season progresses, and then they rise again as new styles are introduced for the next period.The main reason for this isthem for less than is necessary, they initially set higher prices, then lower them if they do not sell well. A good way to measure the importance of fashion, therefore, is to look at the variation in seasonal prices. If you compare prices for men’s andwomen’s clothing during the autumn-winter season, fashion seems to play a more important role in women’s clothing than in men’s.The strength of this pattern canprices in the American car market, which also tend to follow a ‘fashion’cycle, have displayed the opposite trend. Prices in November, the beginning of the new model year, are higher than they are the following September. Since the mid-1950s, however, this seasonal gap has been narrowing steadily. Explaining this is harder than it look. It is no use, for example, simply to say that people’s tastes areeconomists argue that the different trends for cars and clothes are due less to changes in the tastes of consumers than to changes in the technology of production.A In the past few years, seasonal price variations for women’s clothinghave become more noticeable.B So when fashions come and go, they can only say that people’stastes have changed or that they have become more (or less)fashion-conscious.C If so, why do people care more about fashion when buying clothing,but less when choosing cars?D In his field, as in many other industries, the key to success is to workout what is going to be fashionable by the time a new product isready.E When producers introduce new designs, say, for cars or dresses, theydo not know how successful they will be.F As a result, most car makers have been forced to make small changeseach year.G A recent study by three economists argues that it can.H He then calculates what the demand is for his designs, and estimateshow many units he can make without costs exceeding revenues.READINGPART THREEQuestions 15-20•Read the following article from a leisure industry magazine and the questions on the opposite page.•Each question has four suggested answers or ways of finishing the sentence, A, B, C and D.•Mark one letter A, B, C or D on your Answer Sheet, for the answer you choose.Passengers on cruise: ship holidays, as they are portrayed on TV programmes and films, usually appear to be both rich and elderly. Such people do not, however, accurately represent the 6.8m passengers who took this kind of holiday last year. Over the last few years the world cruise industry has concentrated on appealing to younger, less wealthy people, giving them an experience more like a floating disco than the traditional quiet holiday on a luxury ship. Even families with young children are no longer so rare on cruise ships. Partly as a result, the number of passengers taking a cruise has increased by an average of 8.5% a year since 1990.Cruise Star is now the world's largest cruise line, The other two major companies are Intersail and Seaways. Together these three carry nearly half the world's cruise passengers and make almost all the industry's profits. For the 30 or so smaller firms, life is much tougher. That is bf>.cause sheer size brings so many benefits to the large firms. They can negotiate bulk discounts on supplies such as food and fuel, and even, if they order enough of them, on ships. A secondary disadvantage for the smaller operators is that they cannot spread overheads such as marketing as broadly. A significant part of the cost of sending people on a cruise happens before they go on board the ship. The three large companies between them spend more than £ 100m a year on TV advertising in America. They employ armies of salesmen. Delivering passengers tothe ship is part of the package deal and. once again, volume means savings: Cruise Star is the biggest single buyer of airline tickets in America.Cruise Star has ten ships, with four more on order for delivery by 1999. Intersail is building at a similar rate, hoping to expand today's fleet often ships to 14 by 1998. Seaways will add three more ships to its present nine. The 30 ships on order throughout the industry will increase cruising capacity by 40% by 1998. Some analysts suspect that even the big companies will find it difficult to fill all those extra cabins. They make a comparison with the overcapacity in the airline market in the early 1990s, when aircraft ordered at a time of growth arrived during the recession. And they point out that, after steady growth, the American market was flat in 1995, with firms offering discounts up to 30% in order to fill cabins. The big firms reckon that this pessimism is overdone. This year has started well. But if the industry's outlook ends up being rougher than it hopes, many smaller firms will face a choice: go for specialised business, go out of business, or get taken over by a larger business. Already more than 40 small companies offer an increasing variety of cruises, ranging from archaeological tours of the Black Sea to ecological cruises to the Galapagos Islands, This trend seems set to continue, although in fast-growing Asia, a few mid-sized firms may one day rise to challenge the top three. However, in moreestablished markets, smaller firms are being squeezed out. For instance, Gentle Waves, which has debts of $850m, has already been approached by Cruise Star, who wanted to buy a majority share of the company. The negotiations came to nothing, but analysts think they will revive if Gentle Waves' problems continue.15 Cruises are becoming more popular with passengers whoA want a quiet holiday.B demand a high degree of luxury.C want a family holiday.D can afford to pay top prices.16 The main benefit the large firms have is that they canA run large marketing departments.B sell their tickets more cheaply.C afford better quality advertising.D arrange to pay reduced prices.17 What problem do analysts think cruise companies may have?A They will be dependent on the airline business.B They will not be able to sell enough tickets.C They will have to face a recession.D They will not be able to offer discounts.18 What are small firms doing in order to stay in business?A amalgamating with bigger companies.B moving their base to Asia.C offering more specialized types of cruisesD joining together to form new companies19 Cruise Star didn’t buy a share in Gentle WavesA but they might do so in the future.B because its debts were too big.C but they think they should have done.D because it was the wrong size.20 Which would be the best title for this text?A Cruise Business in TroubleB A Triangle of Cruise CompaniesC Smaller is Better Size is the key to successD Size is the Key to SuccessPART FOURQuestions 21-30•Read the article below about bicycles made of bamboo.•Choose the best word from the opposite page to fill each gap.•For each question 21-30 mark one letter A, B, C or D on your AnswerSheet.0 A made B constructedC createdD designed21 A operations B purposes C applicationsD practices22 A across B Up C over D off32 A widely B greatly C hugely D largely 24 A withstandB masterC supportD overcome25 A prove B achieve C work D catch26 A correct B proper C right D fit27 A need B Lack C want D failing28 A progress B motion C movementD advance29 A plan B opportunityC hopeD prospect30 A thoroughly B Fully C entirely D absolutelyExample:PART FIVEQuestions 31-40Read the article below about language learning for small businesses.For each question 31-40 write one word in the space on your Answer Sheet.ExamplePART SIXQuestions 41-50•In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. •For each numbered line41-50, find the unnecessary word and then write the word in the space on your Answer Sheet. Some lines are correct.Indicate these lines with a tick (√).•There are two examples.ExampleTEST OF WRITINGPART ONE•The graph below shows how prices of consumer goods in three European countries have varied over a period of 25 years.•Using the information from the graph, write a short report describing and comparing variations in prices in these countries over this period. •Write about 100 words on your Answer Sheet.Prices of consumer GoodsPART TWO•You have seen a job with a multi-national company advertised in a newspaper.•Write a letter to the company applying for the job. Refer to relevant factors such as the nature of the job and why you are interested in it, your qualifications and experience, what you are doing now and what you could contribute to the position.•Write no less than250 words on your Answer Sheet.TEST OF LISTENINGPART ONEQuestions 1-12•You will hear a speaker addressing a group of business people at the beginning of a training course. He is telling them about the timetable for the first day.•As you listen, for questions 1-12, complete the notes using up to three words or a number.•You will hear the recording twice.PART TWOQuestions 13-22•You will hear extracts from five different people, who all work in the offices of a large company, talking about letters they have just received. •For each extract there are two tasks. For Task One, choose what was in the letter received from the list A-H. For Task Two, choose the response the speaker intends to make from the list I-P.•You will hear the recording twice.TASK ONE –WHAT THE LETTER CONTAINS•For questions 13-17, match the extracts with the descriptions of what was in the letter, listed A-H.•For each extract, choose what was in the letter.•Write one letter A-H next to the number of extract.13┄┄┄┄┄┄┄Array 14┄┄┄┄┄┄┄15┄┄┄┄┄┄┄16┄┄┄┄┄┄┄17┄┄┄┄┄┄┄TASK TWO –RESPONSE•For questions 18-22,match the extracts with theresponses, listed I-P.•For each extract, choose the response the speaker intends to make.•Write one letter I-P next to the number of the extract.22┄┄┄┄┄┄┄PART THREEQuestions 23-30•You will hear a radio interview with Martha Flowers, the Managing Director of the MAX chain of sandwich bars.•Choose the correct phrase to complete each sentence or answer the question.•Mark one letter, A, B, or C, for the phrase you choose.•You will hear the recording twice.23Martha started her business becauseA someone asked her to .B she saw a good opportunity.C she had a lot of experience in fast food.24Martha says the first three years of the business wereA not very successful.B surprisingly good.C very interesting.25How to MAX try to follow the example of fast food chains?A by working fasterB by using cheap productsC by working efficiently26What does Martha say about office diaries?A She thinks that ,unfortunately, they are necessary.B She never uses one at all.C Her secretary keeps one for her.27What does Martha say about her employees?A They must listen more carefully to what customers say.B She finds what they can tell her very useful.C It is difficult to recruit enough good quality staff.28According to Martha, what is the most important factor in MAX’s success?A The same customers keep buying their products.B They only sell the best quality products.C They have a high profit margin.29Martha’s advice to anyone who is starting a new business is toA look for an area with few competitors.B keep yourself well informed about competitors.C try to offer lower prices than your competitors.30What surprises Martha about other companies?A They don’t monitor their competitors’ activities.B They are unaware of their own weaknesses.C They don’t act on the information they have.BEC H 全真题二TEST OF READINGPART ONEQuestions 1 - 8•Look at the sentences below and at the following five book reviews for various business books.•Which book does each sentence refer to?•For each sentence 1 - 8, mark one letter A, B, C, D or E on your Answer Sheet.•You will need to use some of these letters more than once.1 This book follows the progress of various products from the concept tothe selling stage.2 This book includes very few technical terms.3 In this book we are given some detailed inside information oncompanies.4 The writer of this book believes company bosses aim at more thanthe financial improvement of their company.5 The writer of this book feels that success involves the ability to adaptquickly to a new situation.6 It is stated in this book that future business success will involveunderstanding recent thinking in the business area.7 This book shows how to include the input of the consumer in acompany.8 This book is aimed at the workforce as well as management.A Percentage SolutionsPeter FraserAnticipating changes in the marketplace and the competition depends on the ability to quickly reorganize business structures. Percentage Solutions shows that these significant change indicators lie in the 20% of business opportunities that will drive growth and profit into the future. Peter Fraser suggests that companies stay ahead of change by using a "rapid redesign" approach to quickly renew and rethink their business. In the book he details how this redesign could work and gives some examples of how it could be put into practice in a company.£18.99B BUSINESS THOUGHTS Norman Heimes,Sandy DaviesAttaining higher levels of customer satisfaction, increasing speed and efficiency in the product development process, and increasing profits are the goals many managers are struggling to achieve. The basic business philosophy behind this book is Customer Integrated Decision Making, or CIDM, which is a process that shows managers how to reach these goals by integrating the customer into the decision-making process and incorporating the customer's wants and needs into the design of new products and services.C COMMODITIES TO GO Philip M. RodgersThis fascinating and instructive book takes readers behind the scenes of twenty-four of the biggest new product success stories of the past few years and reveals the normally confidential workings of some of the institutions where these products were developed. Each story focuses on a different strategy and offers managers and professionals invaluable insights into how the brightest and best new product ideas were originally thought up, then developed and finally brought to market.£22.50 D A HANDBOOK OF MODERN BUSINESS MATTERS Joyce JamiesonThe incorporation of information technology in the workplace has revolutionised the way people do business. But the revolution has not finished - new technologies are being developed every day. The divide between man and technology is becoming increasingly narrow, and in some societies social and cultural changes are occurring in order to re-engineer business operations for the 21st century. A Handbook of Modern Business Matters will encourage you to think about the new concepts and ideas which often pass by only half understood, but will eventually make the difference between success and failure.E BUSINESS CHOICES Anne JonesThe original book about attitudes towards work is both for individuals in routine jobs seeking to improve the quality of their working lives and for managers who find themselves expected to do more with less in this era of uncertainty. Business Choices reveals a new way of thinking about work that will motivate both employees and companies to reach for higher levels of achievement. In a clear and very readable style that avoids much irritating business jargon, Anne Jones seeks to improve working attitudes at all levels of the workforce.£18.99PART TWOQuestions 9 - 14•Read this text from a business magazine.•Choose the best sentence from the given sentences to fill in each of the gaps.•For each gap 9 - 14, mark one letter A - H on your Answer Sheet.•Do not use any letter more than once. •There is an example at the beginning (0).PART THREEQuestions 15 - 20•Read the following article about a business technique called benchmarking from a business magazine and the questions on the opposite page.•Each question has four suggested answers or ways of finishing the sentence, A, B, C and D.•Mark one letter A, B, C or D on your Answer Sheet, for the answer you choose.15 According to the writer, benchmarking must always involveA changing your activities on the basis of new information.B copying exactly what your competitors do.C identifying the best company in your marketD collaborating with other companies in the same field.16 Some managers may resist benchmarking becauseA it takes their activities for granted.B it makes them examine the way they work.C it makes others question their efficiency.D it gives them a lot of extra work.17 What sort of companies should you compare yours with?A those producing similar goodsB those communicating most effectivelyC those using similar processesD those leading the domestic market18. Arita found that a publishing company couldA make more money than a computer firm.B produce technical manuals for them.C show them how to improve their own manuals.D help them move into new markets.19 Benchmarking specialists agree that in order to succeed there must beA a team of no more than three people.B total support from top managers.C a fixed timetable for the process.D an outside consultant in the team.20 What is the writer's purpose in writing this article?A to recommend the process of benchmarkingB to criticise firms that do not carry out benchmarkingC to give factual information about benchmarkingD to explain why benchmarking does not suit every firmPART FOURQuestions 21 -30•Read the article below about temporary workers.•Choose the best word from the opposite page to fill each gap.•For each question 21 - 30 mark one letter A, B, C or D on your Answer Sheet.•There is an example at the beginning (0).0 A features B points C items D marks21 A expected B thought C presumed D calculated22 A ran B existed C stood D stayed23 A big B wide C vast D enormous24 A own B receive C earn D acquire25 A lessened B declined C reduced D lowered26 A troubles B defects C drawbacks D hardships27 A lacked B missed C failed D lost28 A care B concern C consideration D bother29 A guess B faith C acceptance D assumption30 A total B absolute C sum D completePART FIVEQuestions 31 - 40•Read the article below about flying business class.•For each question 31 - 40 write one word in the space on your Answer Sheet.。

bec高级真题第一辑答案解析寒假期间，不少学生在备考BEC高级考试，其中第一辑是同学们备战的重中之重。

为了帮助大家更好地理解和掌握这些真题，本文将对BEC高级真题第一辑的答案进行详细的解析和讲解。

首先，让我们来看一下阅读部分的解析。

BEC高级考试的阅读部分通常包含三篇长文，涵盖了各个商务领域的话题。

在做阅读题时，我们首先需要快速浏览文章内容，把握主题和大意，然后再仔细阅读文章，抓住重点信息。

答题时，我们要注意理解题目要求，结合文章中的信息进行推理和判断。

尤其要注意选项之间的细微差别，小心陷入错误选项的陷阱。

接下来，我们来看一下听力部分的解析。

BEC高级考试的听力部分通常包括一段独白和几段对话，涵盖了各种商务场景的对话和讲解。

在做听力题时，我们要注意提前预测问题，聚焦关键信息，同时要注意听清楚对话中的数字、日期、地点等具体信息。

答题时，我们要灵活运用推理和判断能力，结合对话中的语境和对话者的态度来确定正确答案。

最后，我们来看一下写作部分的解析。

BEC高级考试的写作部分包括两个任务，分别是书面表达和写作计划。

书面表达要求根据所给信息，写一篇短文，表达自己的观点和看法，并提供论据和实例进行支持。

写作计划要求根据所给要求和材料，写一份可行性报告或者市场调研报告。

在写作时，我们要注意合理组织文章结构，清晰表达自己的观点，同时要注意语法和拼写的正确性。

在备考过程中，除了做真题，我们还可以积累相关的商务词汇和表达方式，扩大自己的商务知识面，并进行练习和模拟考试，提高临场应对能力。

另外，我们可以参加一些商务英语培训班或者找一位专业的老师进行辅导，获得更系统和专业的指导。

通过对BEC高级真题第一辑的答案进行详细的解析，我们可以更好地理解和掌握这些真题，提高备考效果。

同学们在备考过程中要坚持每天的学习计划，保持良好的学习状态和心态，相信自己的努力和付出一定会有所回报。

祝愿所有备考BEC高级考试的同学取得优异的成绩！。

Text 1Read ing 1 hourPART ONEQuestio ns 1 -8Look at the stateme nts below and at the five reports about compa nies on the opposite page from an article giving advice to self-employed consultants about negotiating fees for theirservices.Which book (A, B, C,D or E) dose each statement1 —refer to ?For each statement ! -8, make one letter (A, B, C,D or E) on your Answer Sheet .You will n eed to use some of these letters more tha n once .1. This compa ny has bee n in volved in divers ifying its bus in ess act6ivities.2. Although this compa ny is doing well, it has a nu mber of internal difficulties to deal with3. This compa ny has reduced the profits it makes on in dividual items4. One statistic is a less accurate guide to this compa ny ' performa nee tha n ano ther5. The con diti ons which have helped this compa ny are likely to be less favourable in the future6. This compa ny 'share price has bee n extremely volatile over the last twelve mon ths7. This company is likely to be the subject of a takeover bid in the near future8. This company 'performanee exemplifies a widely held beliefAChemical Compa nyMasters on's in terim pre-tax profits growth of 20% was somewhat in flated as a result of the in come received from the disposal of several of the compa ny s subsidiaries. The un derly ing 8% rise in operating profits is a more realistic gauge of the company' true progress. However, Masters on's impe nding merger with Ben tley and Kni ght and its appo in tme nt of a new chief executive should mea n that the compa ny will be able to sustai n growth for the foreseeable fut5ure. The share price has varied little during the course of the year and now stands at £ 6.75BHotel GroupDuring the past year the Bowde n Hotel Group has acquired 77 new properties, thus doubli ng in size .last week the group reported pre-tax profits of £ 88 millio n in the first six mon ths of the year, ahead of expectations and helped by a strong performance from its London-based hotels and newly expanded US business. However. There is still some way to go. Integration of the new acquisitions is still not complete and, while the share price has risen recently, major problems with integration have yet to be solved.CHigh-tech CompanyThis time last year a share in Usertech was worth just over £ 1. six months ago it was worth£ 40. today it is priced at under £ 8 . if proof were need, here is an illustration of how much of a lottery the technology market can be. But some technology companies are fighting back and Usertech is one of them . What has renewed excitement in the company is the opening of its new American offices in Dallas and its ambitious plans to expand its user base in both North and Latin America.DBuilding CompanyRenton's share price has risen gradually over the past year from £ 2.4 to £ 3.8 . The company has been successful in choosing prime location for its buildings and has benefited from the buoyant demand for housing. Whilst this demand is expected to slow down somewhat during the next year, investors are encouraged by the company 's decision to move into building supermarkets. Work has already begun on two sites in London, and the company is expected to sign a contract within the next month for building four large supermarkets in Scotland.EPottery ManufacturerMilton Dishes has been through a shake-up over the past year. The group, which has been cutting margins and improving marketing, may post a small profit this year. The many members of the Milton family, who between them own 58 per cent of the business, have been watching the share price rise steadily and several are looking to sell. Trade rival Ruskin has bought up just over 17 percent of the shares and could well be spurred into further action by the signs of a recovery at the firm.PART TWOQuestions9 -14Read the text about career-planning services.Choose the best sentence from the opposite page to fill each of the gaps .For each gap 9- 14, mark one letter (A-H) on your Answer Sheet .Do not use any letter more than once .There is an example at the beginning .(0)Your Career Path Can Lead You AnywhereWe used to be advised to pla n our careers. We were told to make a pla n duri ng the later stages of our educatio n and con ti nue with it through our working lives.(O) _____ some people still see careers in this way. However, to pursue a single option for life has always been unrealistic.Planning for a sin gle career assumes that we set out with a full un dersta nding of our likes and dislikes and the employme nt opport un ities ope n to us. (9) ____ For most people this degree of certa inty about the future does not exist.Our in itial choice of career path and employer is often based on in adequate kno wledge and false perceptions. But with age and experienee, we develop new interests and aptitudes and our priorities alter. The structure of the employme nt market an d, in deed of employme nt itself, is subject to cha nge as both new tech no logies and new work systems are in troduced (10) _________ We must face the un certa in ties of a portfolio career.It is clear from the recent past that we cannot foresee the changes which will affect our work ing lives. The pace of cha nge is accelerati ng , as a result of which traditi onal career pla ns will be of very limited use. (11) _____________ T hey will need updating to reflect changes in our own interestsas well as in the exter nal work en viro nment. Flexible workers already acco unt for about half the workforce. (12) _____ W e are likely to face periods as con tract workers, self-employed freela nces, con sulta nts, temps or part-timers.Many employers en courage staff to write a pers onal developme nt developme nt (PDP) (13) Although some people use it on ly to review the skills n eeded for their job, a PDP could be the nu cleus of wider career pla n —ett ing out alter native Ion g-term lear ning n eeds and a pla n of self-developme nt.A report issued by the Institute of Employment Studies advises people to enhance their employability by moving from traditional technical skills towards the attainment of a range of tran sferable skills. (14) In stead, special schemes should be established to en courage people to exam ine their effective ness and to con sider a wider range of n eeds.A This dual effect means that the relati on ship betwee n employers and workers has evolved to such and exte nt that we can no Ion ger expect a Ion g-term relati on ship with one employer.B. It carries an implicit assumption that we ourselves, and the jobs we enter, will change little duri ng our work ing lives.C. This growth suggests that a career plan should not be expressed only in terms of full-time employme nt but should make provisi on for the possibility of beco ming one of the.D this is a summary of one ' pers on al lear ning n eeds and an acti on pla n to meet them.E Con seque ntly, they must now accommodate a nu mber of objectives and en able us to prepare for each on a contingency basis.F However, it warns that employers often identify training needs through formal appraisals, which take too narrow a view of developme nt.G . Such a freela nee of con sulta nt would be con sta ntly in dema nd.H We were expected to work towards that one clear goal and to con sider a career cha nge as a bad thi ng.PART THREEQuestions 15 -20Read the following article on negotiating techniques and the question on the opposite page . For each question 15 - 20 , mark one letter (A, B, C or D ) on your Answer Sheet for the answer you choose.The Negotiating Table:You can negotiate virtually anything. Projects, resources, expectations and deadlines are all outcomes of negotiation. Some people negotiate deals for a living. Dr Herb Cohen is one of these professional talkers, called in by companies to negotiate on their behalf . He approaches the art of negotiation as a game because, as he is usually negotiating for somebody else, he says this helps him drain the emotional content from his conversation. He is working in a competitive field and needs to avoid being too adversarial. Whether he succeeds or not, it is important to him to make a good impression so that people will recommend him.The starting point for any deal, he believes, is to identify exactly what you want from each other. More often than not, one party will be trying to persuade the other round to their point of view. Negotiation requires two people at the end saying ‘yes”. This can be a problem because one of them usually begins by saying “no”.However, although this can make talks more difficult, this is often just a starting point in the negotiation game. Top management may well reject the idea initially because it is the safer option but they would not be there if they were not interested.It is a misconception that skilled negotiators are smooth operators in smart suits. Dr Cohen says that one of his strategies is to dress down so that the other side can relate to you. Pitch your look to suit your customer. You do not need to make them feel better than you but, For example, dressing in a style that is not overtly expensive or successful will make you more approachable. People will generally feel more comfortable with somebody who appears to be like them rather than superior to them. They may not like you but they will feel they can trust you.Dr Cohen suggests that the best way to sell your proposal is by getting into the world of the other side. Ask questions rather than give answers and take an interest in what the other person is saying, even if you think what they are saying is silly. You do not need to become their best friends but being too clever will alienate them. A lot of deals are made on impressions. Do not rush what you are saying---put a few hesitations in , do not try to blind them with your verbal dexterity. Also, you should repeat back to them what they have said to show you take them seriously.Inevitably some deals will not succeed. Generally the longer the negotiations go on, the better chance they have because people do not want to think their investment and energies have gone to waste. However , joint venture can mean joint risk and sometimes , if this becomes too great , neither party may be prepared to see the deal through . More common is a corporate culture clash between companies, which can put paid to any deal. Even having agreed a deal, things may not be tied up quickly because when the lawyers get involved, everything gets slowed down as they argue about small details.De Cohen thinks that children are the masters of negotiation. Their goals are totally selfish. They understand the decision-making process within families perfectly. If Mum refuses their request , they will troop along to Dad and pressure him. If al else fails, they will try the grandparents, using some emotional blackmail. They can also be very single-minded and have an inexhaustible supply of energy for the cause they are pursuing. So there are lesson to be learned from watching and listening tochildren.15 Dr Cohen treats negotiation as a game in order toA put people at easeB remain detachedC be competitiveD impress rivals16 Many people say “no”to a suggestion in the beginning toA convince the other party of their point of viewB show they are not really interestedC indicate they wish to take the easy optionD protect their company 's situation17 Dr Cohen says that when you are trying to negotiate you shouldA adapt your style to the people you are talking toB make the other side feel superior to youC dress in a way to make you feel comfortable.D try to make the other side like you18 According to Dr Cohen, understanding the other person will help you toA gain their friendshipB speed up the negotiationsC plan your next move.D convince them of your point of view19 Deals sometimes fail becauseA negotiations have gone on too longB the companies operate in different waysC one party risks more than the other.D the lawyers work too slowly20 Dr Cohen mentions children 's negotiation techniques to show that you shouldA be prepared to try every routeB try not to make people feel guiltyC be careful not to exhaust yourselfD control the decision-making process.PART FOURQuestions 21 -30Read the article below about the methods some companies are now using for recruitment.Choose the correct word to fill each gap from (A, B, C or D) on the opposite page. For each question 21-30,mark one letter (A, B, C or D) on your Answer Sheet.There is an example at the beginning, (0)The Scientific Approach to RecruitmentWhen it (0) to select ing can didates through in terview, more ofte n tha n not the decisi on is made within the first five minu tes of a meeti ng. Yet employers like to (21) themselves that they arebeing excepti on ally thorough in their select ion processes. In today 'competitive market place, the (22) of staff in many orga ni zati ons is fun dame ntal to the compa ny 'success and, as a result , recruiters use all means at their disposal to (23) the best in the field.One method in particular that has (24) in popularity is testing , either psychometric testing, which attempts to define psychological characteristics , or abilit y £ aptitude testing (25) an orga ni zati on with an extra way of establish ing a can didate' suitability for a role. It (26) compa nies to add value by ide ntify ing key eleme nts of a positi on and the n test ing can didates to ascertain their ability against those identified elements.The employment of psychometric or ability testing as one (27) of the recruitment process may have some merit, but in reality there is no real (28), scientific or otherwise, of the potential future performa nce of any in dividual. The an swer to this problem is experie nce in in terview techniques and strong definition of the elements of each position to be (29) as the whole recruitme nt process is based on few real certa in ties, the in sti nctive decisi ons that many employers make, based on a CT and the first five minutes of a meeting, are probably no less valid than any other tool employed in the (30) of recruitme nt.Example :A haveB decideC doD make21.A suggest B convince C advise D believe22.A worth B credit C quality D disti nctio n23.A secure B relies C attai n D achieve24.A lifted B enl arged C expanded D rise n25.A provides B offers C con tributes D gives26.A lets B en ables C agrees D admits27. A portion B member C share D comp onent28. A exte nt B size C amount D measure29.A occupied B met C filled D appo in ted30 A bus in ess B topic C poi nt D affairQuestio ns 31 -40PART FIVEQuestio ns31-40Read the article below about a very expe nsive new perfume..For each question 31-40, write one word in CAPITAL LETTERS on your An swer Sheet .There is an example at the begi nning, (0)Sweet smell of excess-for just £47.874 a bottleThe marketing says it is the “ultimate symbol of indulgence and truly impeccable taste ”.A new scent, named V1, has (0) launched for Christmas-retailing at just £ 47.874 . The makers are proudly promoting it (31) ,the “world'smost expensive perfume”and are confident of selling the limited edition of 173 bottles-(32) it should be exactly 173 bottles is not made clear in the publicity for the product.Although carefully priced at just under the £ 50.000 mark, this perfume is clearly (33) something for anyone who considers £ 30 too much to pay for a bottle of eau-de-toilette. Those (34) are potential customers will certainly be reassured to learn that a case covered in rubies and diamonds is included free (35) charge. Purchasers are assured of further savings, with unlimited scent refills guaranteed indefinitely- at no extra cost.The fragrance is the idea of Arfaq Hussain, a 27-year-old clothes designer who first made a name (36) himself with an air-conditioned jacket he was asked to make by the singer Michael Jackson (37) far, Mr Jackson is the only person to (38) placed an order- he wants two, according to Mr Hussain.Mr Hussain is unconcerned at having no previous experience of perfumery . “It's so (39) more than a perfume it 'sa piece of jewellery, too. ““explained Mr Hussain. He attempted to describe the £47.874 sensation . “it is delicate , fragrant and quite unique. When you open the lid, it takes you totally away . It 'sjust (40) being surrounded by thousands of wild flowers and roses.PART SIXQuestions41 - 52Read the text below about team-based payIn most of the lines 41 - 52 there is one extra word. It is either grammatically incorrect of does not fit in with the sense of the text. Some lines, however,are correct .If a line is correct, write CORRECT on your Answer Sheet.If there is an extra word in the line ,write the extra word in CAPITAL LETTERS on your Answer Sheet .The exercise begins with two examples, (0) and (00) .Team-Based Pay0 Team-based pay schemes that have been catching the eye of modern employers.00 Supporters say that they encourage group endeavour and improve 41 organizational performance. But salespeople, typically the most self-motivated42 of workers, they have traditionally been rewarded according to individual43 performance. So are team-based schemes suitable ? The key issue is44 whether team-based pay is more being in line with the organization s ob'jectives45 than pay which based on individual achievement. Introducing a team pay46 scheme can be complex. The biggest problem is for defining the team in the first47 place. Another is that team pay schemes won'twork if the actionsOf one48 individual make no impact on those of another. You should need a true team.49 like a football team. Where all the members are interdependent. When sales staff50 can be less receptive to team pay schemes because personal motivation can51 be an important boost to performance What they need is their encouragement52 to perceive that the wider term of the company overall : production, administration and dispatch all affect each other.Writing 1 hour 10 minutesPart oneQuestion 1• The graphs below show the performance of a European country 's manufacturing and agricultural Sectors in terms of exports and imports between 1991 and 2001.• Using the information from the graphs, write a short report describing the general movements inexports, imports and the resulting balance of trade• Write 120-140 wordsPart two:Write an answer to ONE of the questions 2-4 in this part. Write your answer in 200-250 words. Question 2:• The Managing Director of your company or organization has announced that reports on performance are to be produced by all departments. Your Hear of Department has asked you to produce the report about your department for the Managing Director.• Write the report for the Managing Director, explaining:A What aspects of your department function most effectivelyB Which aspect is most in need of improvementC How this improvement could be achievedQuestion 3• You work for an employment agency. The following is part of a letter you have received from a customer:The temporary administrative assistant you sent us was totally unacceptable. I certainly will not be using your agency again when I need temporary staff.• Write a letter to the customer:A apologising for having sent the unsatisfactory temporary workerB giving reasons for what happenedC explaining why what happened was exceptionalD offering some sort of compensation to the customerQuestion 4• Your Managing Director has decided that the company 's website should be improved and has asked you to consider ways of going about this.• Write a proposal for the Managing Director:A Sunmarising the strengths and weaknesses the current websiteB suggesting new services and information to be provided through the websiteC explaining the benefits the improvements would bring.ListeningPart one:Question 1-12• You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)• As you listen, for questions 1-12. complete the notes, using up to three words or a number. • .After you have listened once, replay the recording.The business Master ClassArrangements for participants1 The event will take place over2 Seminar organized by3 The title of the last session will be4 To use the New City Hotel car park, delegates must obtain aDr Sangalli5 Dr Sangalli has advised many6 The name of his consultancy is7 He is the author of8 In Europe, he is the best-knownThe Business Master Class9 to become more10 to establish newTwo outcomes of session:11 design your own12 take away documents containing actualPart twoQuestions 13-22• You will here five different business people talking about trips they have recently been on.13 14151617A to supervise staff trainingB to hold job interviewsC to introduce new policyD to visit possible new premisesE to observe working practicesF to meet a new managerG to sign a new contractH to deal with a complaintTask two-problem•For question 18-22, match the extracts with the problem, listed A -H•For each extract, choose the problem described•write one letter (A-H) next to the number of the extract1819202122A I forgot a documentB My hotel was noisyC I was late for meeting.D I didn 'tunderstand some figures.E The service at my hotel was bad.F I had some wrong informationG I didn'thave an interpreter.H I experienced computer problems.PART THREEQuestion 23-30.•You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins, a company which manufactures children 's clothing.23 What is said about the ownership of Jenkins?A the founder has sold the company to someone else.B Jenkins has merged with another companyC There has been no change of ownership.24 What does the Human Resources manager see as the main external threat to Jenkins?A Their retailers are becoming less willing to pay their prices.B Consumers are buying more top-of-the-range children 's clothes.C More and more companies are producing children 's clothes.25 The Human Resources manager sees the company 's main strength as the fact thatA It has several long-term contractsB it makes products of high qualityC its distribution system is efficient26 The Human Resources manager believes that Jenkins 'main weakness at present is thatA the machinery is inadequate for current requirementsB the management style is out of line with modern demandsC the relation between management and workers are poor.27 According to the Human Resources manager, why do many machinists choose to leave?A They think that they can get better paid work elsewhere.B They feel that too much is expected of themC They lack confidence in the company 'future28 When working to produce a batch of clothesA each team is responsible for a particular operationB each member of the team produces a complete itemC each person carries out one part of the production process29. What change has been made to range of goods?A A smaller number of items is producedB Each item is now made in smaller quantities.C Fewer new styles are introduced each year.30 What is said about the machinists?A More of their work is falling below the required standard.B Some of them are earning less than they used to.C They have to spend longer learning to operate new machines.That is the end of the Listening test. You now have ten minutes to transfer your answersSpeaking 16 minutesPart one:In this part, the interlocutor asks question on a number of work-related and non-work related subjects to each candidate in turn. You have to give information about yourself and express personal opinions.Part twoThe candidate chooses one topic and speaks about it for approximately one minute. One minute 's preparation time is allowed.A Customer relations: the importance of making customers feel valuedB company growth : the importance to a company of controlling expansionC Marketing : how to ensure that agents maintain a high level of effectiveness when representinga companyPart Three:In this part of the test, candidates are given a topic to discuss and are allowed 30 seconds to look at the prompt card, before talking together for about three minutes.Afterwards, the examiner asks more questions related to the topic.For two candidatesStaff Suggestion SchemeYour company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme. Discuss, and decide together:• How to set up the scheme so that all staff feel they can contribute• How suggestions from members of staff could be evaluated.For three candidatesStaff suggestion scheme:You company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme. Discuss, and decide together:• How to set up the scheme so that all staff feel they can contribute• How suggestions from members of staff could be evaluated• What kinds of rewards would be suitable for suggestions made.Follow-on questions ：• Which kinds of companies can benefit most from suggestion schemes? (why?)• What other methods can companies use to generate ideas for improvements?• What other ways are there of increasing staff involvement in a company?• In what ways can companies obtain suggestion or comments from customers?• How important are new ideas for companies in maintaining competitiveness? Why?TEST 1 KEYKeyTest 1 Reading1 D2 B3 E4 A5 D6 C7 E8 CPart 29 B 10 A 11E 12C 13D 14FPart 315 B16D 17A 18D19B 20 APart 421 B 22C 23 A 24 D25 A26-30 B D D C APart 531- 35 AS WHY NOT/ HARDL Y WHO/ THAT OF36-40 FOR SO/ THUS HAVE MUCH LIKEPART 641-45 CORRECT THEY CORRECT BEING WHICH46-50 FOR CORRECT SHOULD WHEN CORRECT51-52 THEIR THATTest WRITINGSAMPLE AThis report describes the movements of the balance of trade between 1991 and 2001 , for a particular country, concerning manufacturing and agriculture.Manufacturing:Imports increased constantly during this period. The figure shows a rise of $ 4 bn within the whole period and no fluctuations are to be remarked.Exports rose from nearly $ 3 bn in 1991 to approximately $7 bn in 2001 , suffering minor fluctuations all the way through. In general, the balance of trade remained slightly positive through the period considered.Agriculture:Imports increased slightly, ending the period around $1 bn over their starting level. They suffered a temporary fall between 1992 and 1994 , followed by a steady recovery. After peaking at around $2.5 bn in 1999, imports fell slightly to their final value.Exports figure shows the same performance although at level $4bn higher than imports.Consequently, the balance of trade remained markedly positive throughout the period.Band 4All content points are included. There is a relatively natural use of language and a good range of structure, despite some inaccuracy. There is also evidence of a wide range of vocabulary and the report is well organized.Sample BIntroduction:The aim of this report is to describe the imports an exports of the Manufacturing and Agricultural sectors in the years 1991-2001 in European contry 'sManufacturing ImportsIn the first year (1991) the imports were just above $2 bn, at the end of 2001, the imports were almost on the $ 6 bn.Manufacturing ExportsIn 1991 were just below the $ 3TEST 1PART11 THREE DAYS2 CLOBAL CONFERENCES PLCTOMORROW 'S SOFTWAREPERMITLARGE CORPORATIONSLOGIC SOLUTIONSINTELLIGENT CHANGEIT ANAL YST。