《 民航空乘英语》7

民航空乘客舱英语会话（一）BOARDING AT THE DOOR OF THE CABINS：Good morning, Sir. Welcome aboard.P：Thank you. Where is 24A?S：Please take this aisle to the green-colored seats. Your seat is in the middle of the cabin on the right.P：Thanks a lot.S ：You' re welcome，Sir.This way, pleane.IN THE CABINS：Good morning, madam. May I help you to find your seat?P：Yes, If you would, please. The number is 20K.S：I see, madam. This way, please.Here we are, madam. The window seat is yours. May I put your bag in the overhead compartment for you?P：That would be kind.S：There you are, madam. Please let us know if there is anything we can do for you. Thank you.PATTERN PRACTICE1.May I help you to find your seat with your bagsyour seat？（二）SEATINGA passenger in the wrong seatP：Excuse me, stewardess. There’s someone sitting in my seat.S: May I see your boarding pass, please?…Thank you. Just a moment, please, （To the passenger Who is seated）S：Excuse me, madam. May I see your seat check, please?P：Here you are.S：Thank you，madam.I'm afraid you are in the wrong seat. 18A is just in front of this one.P：Oh, I thought this was my seat,S ：May I help you with your things?P：No, I can do that myself.S：All right, madam. Thank you very much…Thank you for waiting, Sir，Here is your seat.Bag in the aisleS：Excuse me, Sir. Is this your bag?P：Yes, why?S ：Would you mind keeping it under the seat，Sir? I ’m afraid you are not allowed to leave baggage here. It might block the aisle.P：All right.S：Thank you very much,Sir. Would you mind doing.（三）BEFORE TAKE-OFFS：Good morning, Sir. Welcome aboard. Would you like a glass of champagne?P：That sounds like a good idea. What kind is it?S：It's a French champagne, Sir. Would that be all right?P：Yes, that would be fine. Thank you.S：You're welcome, Sir. Please enjoy the flight.S：Would you like a hot towel, madam?P ：Thank you.（Another passenger says）P：By the way, do you have a copy of "Newsweek" ？S ：Yes，Sir . I’ll get one for you in just a moment.Thank you for waiting，Sir. Here you are.S：Would you like to read newspaper, Sir?P：What do you have?S：We have the "New York Times" and the "Wall Street Journal. “Which would you like?P：Don't you have the "London Times" ？S：I'm sorry, Sir. I'm afraid we don't have, that on board.Would one of these be all right?P：All right. Give me the "New York Times, “please.MEAL SERVICEOrderS ：May I take your order，madam?P ：Let me see….S：We have a choice of roast beef, steak, chicken or fish，which would you like?P：I'll try the roast beef.S ：Certainly，madam.S ：What would you like for the main course, Sir?Today we have roast beef, chicken and fish,P：Don't you have steak?S：I'm sorry, Sir. I'm afraid we are all out of steak. Would you like to try the roast beef? It, s very tasty.P：All right. I'll try that.S：Thank you, Sir.Plug-in tableS：Excuse me, Sir. May I set up your table?P ：Sure.S: Thank you, Sir.S：Would you care for some hors d'oeuvres，madam? We have lobster, caviar fuie gras and some Chinese delicacieo.P：I'll try some caviar and lobster.S：Would you like some, minced onion with your caviar?P：Just a little, please.S ：Yes, madam. Would you like anything else?S：No. That'll be plenty.S：Excuse me, Sir. You ordered the beef noodles, is that right?P：That's right.S ：Thank you for waiting，Sir. Here you are,（To the next passenger）S ：Your chicken will be ready in a few moments, minutes, P：All right. Thank you.S: Are you all through with your steak, ma'am?P：Yes, I am, Thank you.S ：May I take your plate away?P：Certainly. Here you are.S：Thank you, madam.S：Would you care for some cheese，Sir?P：Let's see. Do you have something mild?S ：Yes，Sir. The camembert and the chedder are quite mild. P：Okay. I’ll have a little of it.S: Certainly, Sir. With crackers or rye bread?P ：Crackers, please,S：Yes, Sir. Here you are. Would you like some to go with it, Sir? P：No, thanks, I'll pass on the wine this time.S：All right, Sir.End of the mealS：Would you like more of anything，Sir?P：No, thank you. That was enough for me.S ：May I clear off your table now?P：Sure, go ahead.S ：Excuse me，Sir, Are you ready for your lunch?P：Oh, yes. Let me take that.S：Thank you, Sir.P：Excuse me, Miss. Could I have some black tea?S：Certainly, madam. With milk or Lemon?P：With milk, please.C. I.0S：Excuse me，Sir. Would you please fill out this form before we get to Tokyo? You will need it when you go through immigration.P：Okay. Do I need anything else?S: Do you have any unaccompanied baggage or Items exceeding the tax-free limit?P：Well, I sent some clothing in advance from London.S ：Then，please fill out two copies of this customs form.P：All right. Thanks.P：Excuse me. How many cigarettes can I bring into Japan?S：Are you just visiting, madam?P：Yes, that's right.S：400 foreign cigarettes and 400 Japanese cigarettes are permitted tax free. P：Good, I don’t have that many. How about liquor?S：Three bottles are permitted tax free.P：Oh, dear. I have four bottles.S：Are you traveling alone, madam?P：Yes, I'm afraid so.S：Then, please fill out this form and hand it to the Customs officer.P：Come here stewardess, please.S：Yes，Sir. May I help you?P：Yes. We are thinking of visiting Hong Kong on our way to Singapore, What are the entry requirements?S：Just a moment, Sir. I'll check for you.INFORMATIONP：Can you tell me，Miss, how long is it going to take us to get to San Francisco?S：Our flight time is 10 hours and 20 minutes and our arrival time will be 25 minutes past 9 in the morning local time.P：What’a the time difference between BEIJING and SAN- FRANCISCO?S：SAN FRANCISCO is 16 hours ahead of BEIJING, but one day behind, because we cross the International Date Line.P：That sounds very complicated, but I think I understand now. Thank you.S: You're welcome. Sir. Please enjoy the flight.S：Excuse me. madam. Have you finished with the magazine?We'll be landing in Hong Kong in about 25 minutes.P：Yes, you can take it.By the way, is the airport far from downtown?S：It usually takes about 20 minutes by taxi at this time of the day，madam.P：Is there some kind of bus service?S：I' m afraid there is no regular limousine bus service, madam.I'd suggest you check with the infotmation counter in the arrival lobby. They will be able to help you.P：I see. Thanks for the advice,S：You，re welcome, madam. I hope you have a nice stay in Hong Kong.GENERAL CONVERSATIONS ：Excuse me，madam. Do you enjoy the flight?P：Yes. Eveything’s just fine.S：I’m glad to hear that. Is this your first visit to China.P：Yes, it is. Say，that reminds me. Can you tell me what kind of souvenirs are available?S：Well, the most popular items are china ware. They are avaible in your hotel shop or a big department store.P：All right. I’ll take your advice. Thank you.S：You' re welcome, madam. I hope you can find something you like.P：Excuse me, Stewardess, Do you have a minute?S：Yes, Sir. What can I do for you?P：This is my first trip to China, and I’d like to do a little sightseeing after I finish up my business. Can you recommend some interesting places?S：Yes, Sir. How many days will you have?P：I think I should have 2 or 3 days.S：In that case ，I'd suggest that you visit Xi’an.It’s an ancient capital of China.It's very popular with tourists.EXTRA CARECall buttonS：Yes, Sir, May I help you?P：Yes. I have a rather bad headache. Do you have something I can take for it?S：Certainly, Sir. Just a moment. I'll show you what we have.Here you are，Sir. These are good for headache.P：Let me see. I’ll take aspirin, I think.S ：Yes, Sir. Would you like one or two tablets?P：Just give me one for now.S：Here you are, SirP：Thanks.S：You're welcome, Sir. I hope you feel better soon.LaterS：How do you feel now, Sir?P：A little better now. Thank you.S：I'm glad to hear that. Is. there anything I can do for you?P：Is it possible for me to Lie down some where?S：Yes, Sir. We have some empty seats in the back of the cabin.This way, please.Here you are. I'll take out the armrests and you can lie down.P：Thanks.S：Not at all.Before take-offS：Excuse me, madam. Would you please hold your baby outside the seat belt? That will be more comfortable for the baby.P：Oh, I see.S：May I help you, madam?Is that more comforfable for you?p：Yes, that's fine. Thank you.S：You are welcome, madam. After take-offS：Excuse me, madam. Would you like me toset up a bassinetfor you?P：Yes, that would be helpful.S：There you are，madam. The bassinet is ready.This bag is for any soiled items you may have.P：Yes, I’ll need something like that.S：When would you like to feed the baby, madam?P：I' ll have to give her a bottle in about an hour. Will you be able to prepare it for me?S：Yes, madam. I’ll be happy to. Did you order anything speciafor the baby?P：No, I brought some milk with me.S ：I see，madam. If there is anything I can do for you, please let me know. My name is Zhang Yu.P：Thank you very much，Miss Zhang. You're very kind.S：You're quite welcome, madam.Before landingS：Excuse me, madam. I'm sorry to disturb you, but may I take down the bassinet now? We'll be landing shortly.P：I see.S：I' ll be back to help you with your things after we land, madam.P：I'm very grateful.S：Not at all, madam.Lost itemsS：Yes, madam. May I help you?P：I seem to have lost one of my eardrops. I can't find it anywhere.S：I'm sorry to hear that, madam. When do you think you lose it?P：I’m pretty sure I still had it on when I went to the restroom after dinner.S：I see，madam. Can you tell me which restroom you used?P：It was one of those at the back. The second from the left，I think.S ：All right, madam. I' ll check there and around this area.Would you mind checking your handbag and pockets again?S：I'm afraid I can't find it under the seats or in the restroom ,madam.P：It's definitely not there.S：We will ask our ground staff to look for it when we arrive in Shanghai. Would you please give us your name, home address, your itinerary for the next few days, and a description of the eardrop? Our ground staff will contact you when they find the eardrop.P：All right."Here you are.S ：Thank you，madam. We ’ll do our best to find it for you.BEFORE LANDING AND DEPLANINGP：Miss, aren't we a bit behind schedule?S：I'm sorry, Sir. The Control Tower has, instructed us to hold. The airport seems to be rather busy. The captain expects to receive clearance in a few minutes.S：Excuse me, Sir. Is your seat belt fastened? We will be landing soon,P: Okay- By the way，how is the weather on the ground?S：The latest report says that it is cloudy with occasional light rain. Sir.S：Excuse me, madam. I'm sorry to disturb you, but would you mind returning your seat to the upright possition? We’ll be landing shortly.After landingSGoodbye, Mr Li. I hope you enjoy your stay in China.P：Thank you. Goodbye for now.S：Thank you, madam.Please mind your step. It's rather slippery outside.P：Thank you. Goodbye.S：May I help you down the stairs?P ：Thank you.S：You're welcome. We hope to see you on board again soon.食物名称（一）cloves 丁香ginger 姜garlic 蒜soy sauce 酱油vinegar 醋pancakes 薄烤饼fried egg 煎鸡蛋poacheal egg 荷包蛋omelet 芙蓉蛋ground beef 小牛肉chops 排骨肉lamb 小羊肉meatballs 肉丸mutton 羊肉sausage 腊肠veal 小牛肉crab 螃蟹lobster 龙虾prawns 大虾sea cucumber 海参bamboo shoots 竹荀bean 豆bean sprouts 豆芽菜cabbage 洋白菜carrots 胡萝卜corn 玉米eggplant 茄子mushroom 磨菇onions 洋葱peas 碗豆green pepper's 青椒radish 红须萝卜soybean curd 豆腐spinach 菠菜turnips 白萝卜饮料green tea 绿茶black tea 红茶coffee 咖啡milk 牛奶yoghurt 酸牛奶ice-cream 冰淇淋mineral water 矿泉水ice-cube 冰块cube 方糖lemonade 柠檬水Coke （coca-cola）可乐seven-up 七喜fruit juice 果汁soda water 苏打水beer 啤酒烹饪stew 炖boiled 煮的steamed 蒸的fried 炸的roasted 烤的salted 盐腌的smoked 熏的pickled 腌制的PHARMACYadhesive tape 胶布alcohol 酒精bandage 绷带bobby pins 夹子cough syrup 咳嗽糖浆gauze 纱布iodine 碘酒nose poiish 滴鼻药burn 烫伤cough 咳嗽cramp 抽筋fever 发烧headache 头痛influenza 感冒poisoning 中毒toothache 牙痛nausea 作呕，恶心pneumonia 肺炎scissors 剪刀syringe 注射器allergy 过敏症catch cold 着凉食物名称（二）steamed bread 慢头noodles 面条dumplings 饺子rice 米饭macaroni 挂面bread 面包millet 谷子oatmeal 燕麦片oats 燕麦almonds 杏仁apricot 杏子cherries 樱桃coconut 椰子dates 枣子lemon 柠檬mandarin orange 密柑cake 糕点、饼mango 芒果toaot 土司，烤面包片persimmon 柿子orange 桔子plums 李子strawberries 草梅walnuts 核桃spring roll 春卷grapes 葡萄kumquats 金佶lichee 荔枝lime 白果lingon 龙眼apple 苹果peach 桃子water melon 西瓜pineapple 菠萝beets 甜菜sprouts 豆芽食物名称（三）duck 鸭stew beef 炖牛肉veal 小牛肉raw ham 生火腿roast pork 烤猪肉bacon 咸猪肉fresh 新鲜的frozen 冻冰的lean 瘦的peppery hot 辣的salty 咸的spicy 香料的sweet 甜的sour 酸的bitter 苦的raw 生的tender 嫩的delicious 美味的chicken 鸡fish 鱼ham 火腿shrimps 小虾butter 黄油honey 蜂蜜jam 果酱tomato sauce 蕃茄酱餐具knife 刀glass 玻璃杯fork 叉cup 杯（有柄）spoon 勺chopsticks 筷子plate 盘toothpick 牙签napkin 餐巾straw 吸管，麦管。

《民航空乘英语》期终考试（A卷）（20分）Directions: In this part, there are 10 proper nouns & terms. Please match the propernouns & terms with the Chinese meaning.（本大题共10小题，每小题2分，共20分）（）1. boarding pass A．开胃菜，开胃食品（）2. safety check B．儿童餐（）3. cabin attendant C．小桌板，折叠桌（）4. oxygen mask D．客舱乘务员，空姐（）5. appetizer E．安全演示（）6. safety pin F．安全检查（）7. Child Meal G．登机牌（）8. pilot H．安全别针（）9. safety demonstration I．氧气面罩（）10. tray table J．飞行员，驾驶员（20分）Directions:In this part, there are five sentences which you should translate into Chinese and fivesentences which you should translate into English. Be sure to write clearly.（本大题共10小题，每小题2分，共20分）1. Please fasten your seatbelt and adjust your seatback to the upright position.___________________________________________________________2. We can help you if you want to order an airport ambulance.___________________________________________________________3. May I turn on the reading light for you?___________________________________________________________4. Would you please return your seat to its upright position?___________________________________________________________5. Here’s the entertainment system guide instructions. If you have any questions, please tell me.___________________________________________________________6. 请回到座位上，系好安全带。

《民航客舱英语》课程思政建设的教学设
计探析
空乘专业的学生在接受培训时，在专业知识和技能培训之外，还有思想政治教育，其中最重要的一门就是英语客舱课程，它既是一种文化素质的培养，也是一种社会责任的体现。

本文结合《民航客舱英语》课程的特点，通过思想政治建设的教学设计，探讨如何培养学生的职业精神、道德观念和思想觉悟，使学生更加自觉地承担职业责任，服务民众。

《民航客舱英语》课程是一门新兴的专业课程，它主要针对空乘工作人员的英语知识和技能进行培训，旨在提高空乘人员的英语应用能力，并通过政治教育，培养学生的职业精神和思想觉悟，使学生在服务民众时，能够更加自觉地承担职业责任。

思想政治建设的教学设计，在《民航客舱英语》课程中具有重要的作用。

首先，应建立良好的课堂氛围，引导学生树立正确的价值观，将民众的关心和期望融入课堂教学，使学生在听课中养成良好的职业态度，积极参与课堂活动；其次，应积极开展政治教育，培养学生的道德观念，让学生更深入地理解职业责任；第
三，应积极引导学生参与社会实践，使学生更加自觉地承担社会责任，为服务民众做出更大贡献。

通过上述措施，可以有效地提高学生的职业素养，提升学生的思想政治素质，使学生在服务民众的过程中，更加自觉地承担职业责任，从而更好地促进民航事业的发展。

总之，思想政治建设的教学设计，对于《民航客舱英语》课程的教学具有重要意义，可以帮助学生树立正确的价值观，提高学生的职业精神，使学生在服务民众的过程中，更加自觉地承担职业责任，从而促进民航事业的发展。

民航乘务英语1-4单元测试姓名____ 分数____ 一，英译汉（20×2’=40’）1)red-eye flight2)connecting flight3)direct flight4)nonstop flight5)departure time6)one-way ticket7)return ticket8)duty-free shop9)go through security10)Emergency exit seat 11)unaccompanied children12)check in13)an individual set14)go through security15)disabled passengers16)boarding card17)vegetarian18)overhead locker19)call button20)extra weight luggage二，汉译英（10×2’=20’）1)订票，预定2)12点整3)免费的4)填一张表5)护照6)行李7)按8)某人随身带某物9)取下，脱下衣物10）为某某付费三，翻译句子（10×3’=30’）1)Air China Booking Office. Good morning. Can I help you?2)So that’s Flight No.689 with Air China for Hainan at 9:25 a.m. net Wednesday,Sep. 6th, via Nanjing.3)Air China wished you a pleasant trip.4)May I have your ticket and passport?5)Anyone who wants to sit neat the emergency exit has to be over 18 years old.6)I am sorry to say that this flight is delayed for four hours due to bad weather.7)One voucher per person can be used in any of the restaurants near the duty-freeshop.8)Would you mind stepping aside and allowing the other passengers pass?9)I will keep my eye out for it!10)I will handle it with care.四，补全对话（5×2’=10’）A: ________P: Good morning!A: Good morning, madam. ______? I will show you where your seat is. Please go along the aisle. Your seat is on the right by the window.P: Thank you. ________?A: In the overhead locker, please.P: ______A: Under the overhead locker is the call button. _______a.If there is anything we can do for you, please press it.b.Good morning. Welcome aboard.c.Where can I put my hand luggaged.May I see your boarding card, pleasee.OK, thank a lot.。

未办理座位再确认的处理——民航英语之七S: International Reservations. May I help you?销售：这里是国际预订部，请问能帮您什么？P: Well, I have this reservation on your flight 656 to Tokyo tomorrow morning. I’d like to know if it’s OK.顾客：我预订了明天下午的656次航班到东京，想确认一下座位。

S: May I have your name, please?销售：请提供下您的姓名。

P: My name is Mary Smith,顾客：我叫Mary Smith。

S: Have you reconfirmed your reservation, Ms. Smith?销售：Smith女士，请问您确认过预订吗？P: No, Is it necessary? I made my return reservation in Tokyo one week ago.顾客：没有，必须确认吗？这是我一周前在东京预订的回程。

S: International travelers are required to reconfirm their reservations at least 72 hours prior to departure if they stay lasts more than 3 days.销售：国际旅行者需要提前72小时确认航班预订，如果停留时间大于三天。

P: What do you mean by that?顾客：那是什么意思呢？S: I’m sorry, Ms. Mary. The flight 656 on tomorrow is completely reserved. Your reservation was cancelled because you failed to reconfirm it.销售：对不起，Mary女士。