how to be a good guide
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How to be a good tour guide?
1. superb communication skills guides to have a high level language, responsible for the guided tour of the customs of the region must be clear to understand from the people and the emotional visitors. If they get it right, tour guides and visitors will be closer, the same hearts, all the difficulties have become easier to solve, but if not handled well, visitors will naturally have produced guides to avoid the psychological, the more the more difficult it Department, as well as tourists can not accept guides services, resulting in part on bad terms. We have such an experience: a good tour guide can often bring the mood of the whole regiment, even in the number of visitors, much more difficult circumstances, can easily resolve the incident. proficient in foreign languages. 高超的沟通能力 导游要具有较高的语言表达水平,对所负责导游的地区的风土人情一定要清楚,懂得从人与人的感情上与游客沟通。
解决得好,导游与游客会走得更近,心心相通,所有困难都变得容易解决,但如果处理得不好,游客自然会对导游产生回避心理,越处越难,以至游客无法接受导游的服务,造成不欢而散。
大家都有这样的感受:一个好的导游往往能带动全团的情绪,即使是在游人多,困难多的情况下,也能轻而易举地解决意外事件。
2.energetic, enthusiastic and full when applying for an American tour when she was with the personal qualities: energetic, warm and full; can with the types, various personalities and dealing with people of all ages; has the ability to resolve conflicts; mild; have a sense of humor. These five aspects of worth more than interested in career reference guide, especially good at dealing with the personality and is very important. Guides should have at least the following basic conditions: the health, cleanliness, courtesy, passion, smile, courage, perseverance, hard-working, cheerful, modest. 精力旺盛,热情饱满 一位美国人在申请当导游时写了她所具有的个人素质:精力旺盛,热情饱满;能同各种类型、各种性格和各种年龄的人打交道;有能力解决矛盾;性情温和;有幽默感。
以上这五个方面值得有志于导游职业的人士参考,尤其是善于和人打交道的性格很重要。
导游至少应具备以下基本条件:健康、整洁、礼貌、热情、微笑、胆大、毅力、勤奋、开朗、谦虚。
3. broad range of cultural knowledge different tourist and cultural knowledge of the different needs of large clouds of war, such as magnificent, small to self-cultivation,吹拉弹唱, flowers and birds鱼虫, in addition to the literature, archeology, literature , art, religion, medicine, architecture, gardens, folklore, there are clothes, food, weapons, entertainment, personal … … visitors is a reflection of the actual capability of the performance of tour guides, if not repeated feedback, the range is Travel dismissal, if the circumstances are serious or involve illegal and will be eligible for cancellation of the tour guides, life-long shall not engage in these industries. Permit for the new IC card guides, card guides not only the personal information of more non-functional, so that guides the industry more professional, more standardized management. 广博的文化知识 不同的旅游者对文化知识的需求不尽相同,大到诸如气壮山河的战争风云,小至修身养性,吹拉弹唱,花鸟鱼虫,除文献、考古、文学、艺术、宗教、医学、建筑、园林、民俗外,还有服饰、饮食、兵器、娱乐、起居…… 游客的反映就是导游实际能力的表现,如果屡次反馈不好的话,轻则是被旅行社解聘,若是情节严重或涉及到违规违法,更会被取消其导游资格,终生不得从事
此行业。
新版导游证为IC卡,卡内不仅有导游的个人资料,更有违规计分功能,使导游这个行业更加职业化,管理更加规范化。
How to be a good guide
the guide is the representative of a travel service and is often the only one that tour members will meet. in my view, the way to be a qualified guide is the professional knowledge. if you didnt master it, how to be a good guide, even to be a guide. so i think a guide must have professional knowledge.
in the work of tourism, knowledge is vitally important. in order to satisfy customers, you need to communicate, organize and arrange them, it is not easy, so you must have professional knowledge, if not, you cant deal with such things. as we know, knowledge is a base of everything, you should understand the laws of developments
of the things before handling them.
tell you what, the work as a guide including many steps. firstly, you would get the reception program from the travel agency. the program usually contains the code of the tourist group, the names of the tour members, the time of arrival and departure, the types of transportation, and sightseeing schedule, and so on. secondly, you should telephone the airport, railway station or harbor again to reconfirm the time of arrival two hours before eta, and then in form the coach driver. thirdly, you should get to the meeting place ahead of time and get things ready. you should telephone the coach driver to make sure that the coach will not be late. lastly, you should remind them to take their valuables before getting off the coach the coach or leaving or leaving a place.
so dont you think to be a good guide is easy? maybe you would say no. well, if you want to be a guide, a good guide, now, you should learn more professional knowledge of tourism.
tourism is a comprehensive economic undertaking and it plays a very important role
in a country's economic construction; and it is at the same time a part of foreign relations work, as it offers an effective means for people-to-people diplomacy. failure or success of tourism industry, therefore, bears on a country's image abroad in terms
of its political reputation and of the opportunity of earning foreign exchange for a country's economic construction.
tourism in china started from scratch, although china surpasses those countries where tourism is well developed in terms of resources of tourism. china's huge amount of cultural relics, its scenery known far and wide for its quiet beauty, the splendor of its ancients art and culture, its traditional multi-national arts and crafts and food prepared on various local recipes-all these have attracted foreign visitors for a long time. however, as tourism is china has just developed, there aren't sufficient transportation and other facilities. in addition, we still have a lot of problems to be solved
in the management of tourism, in the quality of service and in the quality and english level of guide-interpreters. with all these problems gradually settled, china's tourism will surely advance to a high stage of development along the pattern uniquely chinese. in fact, guide-interpreters are in direct service of foreign visitors and their quality and
service play a decisive role in the development of tourism industry in china. their speech and behavior directly influence foreign visitor's mood in traveling. in a sense, the function of a four guide is similar to that of a diplomat of the people. his or her duty is to try his or her utmost to make foreign visitors enjoy their trip in china and at the same time let them understand china's history, geography, people's customs and its cultural tradition better through their interpreting and efforts. therefore, a tour guide's service is the key link of tourism industry.
the guide should be the spirit of mountains and rivers, envoy of friendship, disseminator of culture and civilization of the motherland and publicity agent of the new idea and morale of socialism. if a tour guide's service is satisfactory, foreign visitors would have a good impression of china and the travel agency, so that they would plan their second trip to china for other sights and furthermore, they would urge others to come along to see china with their own eyes. a travel agency would, of course, employ ad many such competent and qualified interpreters as possible so ad to make their business thrive with each passing day.
a tour guide should be able to act as an attendant, publicity agent, investigator and defender while accompanying foreign visitors. so, he or she has to have a perfect mastery of our party's policies and political ideology, foreign language and knowledge. he or she must be honest and upright, free from corruption, prudent and careful in his or her work, diligent and assiduous in his or her working style. to be more specific, a guide must keep in mind the following fifteen ps, three extras, four orientations, five diligences and six important characteristics before he or she can be really called a qualified guide-interpreter.
Good guide to many visitors from the emotional and communication. Communicate well, tour guides and tourists will go close to hearts interlinked, it becomes easier to solve problems; communicate well, visitors will have on the tour to avoid psychology, the relationship will be more difficult place, even to the tourists can not accept the point of the guide service, and finally broke up so much noise. Good guide to lead the whole group of emotions, such as a fun little joke with visitors will be able to pull close. Even if there is an accident, good tour guide can also be successfully resolved. Second, a good tour guide should have a high level of oral expression, to be familiar with the customs of the region; with foreign corporations or overseas tour guides must be proficient in foreign languages. Third, a good guide to a broad range of cultural knowledge. The different needs of tourists and cultural knowledge is not the same, so a comprehensive guide to cultural knowledge: Winds of War, Grand weapons, ancient literature, archaeological excavations, landscape architecture, religion, literature and art, folk customs, self-cultivation, medical health, diet accommodation, entertainment and fitness, clothing coat, Chuilatanchang, flowers, birds, fish and insects ... ... In short, experts are not necessarily a good guide, but it
will be a able to communicate feelings, with higher levels of language Eclectics.中文如下~~~ 一好导游要多从感情上与游客沟通。
沟通得好,导游与游客会走得相近,心心相通,困难就变得容易解决;沟通得不好,游客就会对导游产生躲避心理,其关系会越处越难,甚至会到了游客无法接受该导游服务的地步,最后闹得不欢而散。
好的导游能带动全团的情绪,比如一个妙趣横生的小笑话就能与游客拉近距离。
即使出现意外事件,好导游也能顺利地解决。
二、好导游要具有较高的口语表达水平,要熟知本地区的风土人情;带外国团或出国的导游一定要精通外语。
三、好导游要具有广博的文化知识。
不同的游客对文化知识的
需求不会相同,因此导游的文化知识要全面:战争风云、兵器大观、古代文献、考古发掘、园林建筑、宗教信仰、文学艺术、民俗风情、修身养性、医学养生、饮食起居、娱乐健身、服饰衣帽、吹拉弹唱、花鸟鱼虫…… 总之,一名好导游不一定是专家,但一定会是一名能沟通感情,具有较高语言表达水平的杂家。