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American Airline Airline:______________
June 22 Departure date:______
Arrival 10:30 a.m. June 24 time:________________
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B. Reply the email in order to inform the guest that you are going to pick him up at the airport. You can follow some instructions from Article 2. From: ericlee@ To: smithpark@ Subject: Welcome Date: 16 June, 2010 Mr. Park, It’s a great honor to get your email and we are looking forward to your visit.___________________ Best regards, Yours sincerely, Eric Lee
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B. Rank the following steps when Eric is going to pick his client up at the airport. A. Follow the signs to Baggage Claim. B. Park in the short-term parking area. C. Check the client’s airline and flight number. If possible, track the latest flight information. D. Check the monitor under Arriving
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Cont ents
Unit Task Process Breakdown
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Step 1 Read the articles and get background information for the following real tasks.
A . Work in groups of three. You are each going to read an article. Tell your group members the main idea of what you have read and try to help Eric to list some key words. Article 1: track, airport name, flight number, route, flight information, ________________________________ ________________________________________________ enter, click, alert…
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when, airline, flight number, baggage Article 2: pick up, _________________________________ ________________________________________________ claim, check, location, vehicle, greet… Article 3: entertain, _______________________________ feed, recreational event, show around ________________________________________________ the city, creative ways…
Expression Pool 1.The main idea of Article … is that …. 2.The key words can be listed like this…. 3.I think the reasonable order is… according to the article I have just read. 4.Words and expressions: track, pick up, entertain, flight, baggage claim, recreational a
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Client’s name: Smith Park ____________________
AA7951 Flight number:_______
Mr. Lee, I am writing to you to express my appreciation. The silk garment your company exhibited during the HK Fair impressed us a lot. The sample you sent to my company last week is also impressive. Our company asked me to visit your company so that we can have further communication. I have booked the air ticket for June 22. My flight number is AA7951, from Los Angles Airport to Shanghai Pudong International Airport. The flight is due to arrive around 10:30 a.m., June 24, local time. I will appreciate a lot if you can pick me up and help me reserve a hotel room. Looking forward to your reply. Best regards, Smith Park from Los Angeles HOME
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Reference Mr. Park, It’s a great honor to get your email and we are looking forward to your visit.__________________________________ We are glad to know you are _____________________________________________________ interested in our product. During your stay in China, we _____________________________________________________ would show you around our company and plant. _____________________________________________________ I really appreciate a lot you emailed me to inform me the _____________________________________________________ flight information. I am available to meet you at the airport at _____________________________________________________ the baggage claim area. And I would like to reserve the hotel _____________________________________________________ room for you. If you have any request for the hotel room, _____________________________________________________ please do not hesitate to tell me via email or phone. _____________________________________________________ We are looking forward to your coming. Best regards, Yours sincerely, Eric Lee
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Step 2 Read the email and reply it. A. Read an email and sort out information.
Suppose you are Eric. You get an email from your potential client. He is planning to visit your company and try to make a deal. Now please read the email and sort out the flight information.
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Expression Pool
1.Email includes from, to, subject, content, and the ending. 2.It’s a great honor to get your email and we are looking forward to your visit. 3.I am available to meet you at the airport. 4.It’s my pleasure to meet you at the airport in the baggage claim. 5.I really appreciate a lot that you emailed me to inform me the flight information. 6.I would like to reserve a hotel room for you. 7.If you have any request, please do not hesitate to tell me via email or phone. 8.It is sunny/in rainy season/very warm/a bit chilly. 9.Best regard. 10.Yours sincerely …
Flights for the flight status and baggage claim number.
E. Greet your client and claim his/her luggage. F. Tell the client to meet you at the baggage claim area. The reasonable order should be:
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Career Focus 1. When you receive a letter or an email from your client, you are supposed to reply ASAP (as soon as possible). 2. If your client is writing to you to tell you when he is coming to visit your company, you should tell your boss and take notes about flight information. 3. In your email, you should express you are very pleased to meet your client at the airport and you will prepare a business reception plan.