UPC2 Method Development Customer Training doc
- 格式:pdf
- 大小:2.45 MB
- 文档页数:25
无论“2B”还是“2C”,都要走进顾客价值链1. 引言1.1 什么是2B和2C2B和2C是两种不同类型的市场模式,分别代表了面向企业和面向消费者的市场。
2B即Business to Business,指的是企业之间的商业交易模式,企业通过销售产品或服务来满足其他企业的需求。
这种市场模式通常需要考虑到企业客户的特殊需求和大宗订单,因此在产品设计、定价和营销方面有着独特的挑战。
2C则是Consumer to Consumer,指的是消费者之间的交易模式,也就是我们熟知的传统零售市场。
在这种模式下,企业直接面向个人消费者销售产品或服务,需要考虑到消费者个体的需求和购买行为。
虽然2B和2C是两种截然不同的市场模式,但它们都是建立在顾客需求和价值链上的。
无论是面向企业还是消费者,都离不开有效理解和满足顾客的需求。
走进顾客价值链成为企业在竞争激烈的市场中实现增长的关键。
接下来,我们将深入探讨2B和2C市场的不同之处以及如何在顾客价值链中实现竞争优势。
1.2 为什么需要走进顾客价值链在当今竞争激烈的市场环境中,无论是面向企业客户(2B)还是个人消费者(2C),都需要走进顾客价值链。
这是因为顾客价值链是一种全新的经营理念,它强调的是从顾客的角度出发来开展业务,以满足顾客的需求和期望。
在这个价值链中,企业需要深入了解顾客的需求,充分挖掘顾客的潜在价值,通过不断创新和优化产品和服务,实现与顾客之间的共赢关系。
走进顾客价值链的重要性在于,企业能够更好地理解顾客的偏好和行为模式,从而更加精准地定位自己的产品和服务。
通过顾客价值链,企业可以更好地把握市场趋势和竞争状况,及时调整自己的经营策略,提高市场反应速度和竞争力。
顾客价值链还可以帮助企业建立起与顾客之间的密切联系和互信关系,提升顾客忠诚度和满意度,实现长期稳定的市场份额和利润增长。
走进顾客价值链对于企业来说是非常必要的。
只有通过深入了解顾客,挖掘顾客的潜在需求,才能更好地满足顾客的期望,提高企业的竞争力和市场地位。
描述c2m模式的内涵及优势C2M模式(Customer-to-Manufacturer),即“消费者到制造商”。
它是一种新型的商业模式,通过直接对接消费者需求和生产制造商,去掉了传统的中间环节。
消费者通过某个平台或渠道直接与制造商进行沟通、订购和购买商品。
C2M模式的内涵主要包括以下几点:1. 消费者导向:C2M模式注重消费者需求,通过数据分析和市场调研等手段,制造商可以具体了解消费者的需求和偏好,从而有针对性地进行产品设计和生产。
2. 去除中间环节:传统的商业模式中经常存在着代理商、分销商等中间环节,它们增加了产品流通成本和时间,也会造成利益分配不均。
C2M模式直接对接消费者和制造商,消除了这些中间环节,节约了成本并提高了效率。
3. 定制化生产:C2M模式可以根据消费者需求进行个性化定制生产,制造商可以根据消费者的意见和建议进行产品改进和优化,更好地满足消费者的需求,提供更好的产品和体验。
C2M模式的优势主要体现在以下几个方面:1. 降低成本:去除了中间环节,减少了成本和时间,使得产品价格更加合理,消费者可以享受到更好的性价比。
2. 提高效率:C2M模式通过数据分析和市场调研,将产品设计和生产过程更加精细化和定制化,减少了生产和流通环节中的浪费,提高了整体效率。
3. 增加产品的个性化和多样化:C2M模式充分倾听消费者的需求和意见,将其纳入到产品的开发和改进中,使得产品更加符合消费者的个性化需求,提供更好的体验。
4. 优化供应链管理:C2M模式可以将消费者需求和制造商的生产能力紧密结合,提前预定和预生产,减少了废品和滞销商品的风险,优化了供应链管理。
总之,C2M模式通过消除中间环节,将制造商与消费者直接对接,实现定制化生产和个性化服务,降低成本、提高效率,优化供应链管理,为消费者提供更好的产品和体验。
运营管理 C2M1. 简介C2M,即从消费者到制造商(Customer to Manufacturer),是一种商业模式,通过消费者需求直接驱动制造商的生产和供应链管理。
C2M模式突破了传统的商业渠道,通过直接连接消费者和制造商,加速产品的研发、生产和推广,从而更好地满足消费者的需求。
2. C2M的优势2.1 加速产品开发和创新C2M模式通过直接获取来自消费者的需求反馈,能够更快地了解市场需求和趋势,从而加速产品的开发和创新。
制造商可以根据消费者的反馈和要求进行产品迭代,实现更精准的产品定位,提升产品的竞争力。
2.2 减少库存风险传统的供应链模式中,制造商往往需要根据预测的市场需求进行生产和库存管理,存在库存过剩或库存不足的风险。
而C2M模式下,制造商可以根据实时销售数据和消费者的下单需求进行生产,大大减少了库存风险。
2.3 提升市场营销效果C2M模式下,消费者的需求和反馈直接传递给制造商,制造商可以根据这些信息进行市场营销策略的制定和调整。
通过与消费者的互动,制造商能够更精准地推广产品,提升市场营销的效果。
3. C2M的实践案例3.1 拼多多拼多多是一个中国的电商平台,采用了C2M模式。
拼多多通过社交分享形式,直接与消费者建立连接,了解消费者的需求和偏好。
拼多多将消费者的需求传递给制造商,制造商根据需求进行产品生产和优化,并通过拼多多平台进行销售。
这种模式能够有效地降低产品价格,满足消费者的多样化需求。
3.2 联想乐商店联想乐商店是联想集团旗下的一个应用商店,也采用了C2M模式。
联想乐商店通过用户画像和消费者反馈,了解用户对应用的需求和评价。
联想乐商店将这些需求反馈给开发者,开发者根据用户的反馈进行应用的改进和优化。
这种模式能够提升应用的用户体验,提高用户对应用的满意度。
4. C2M的挑战与解决方案4.1 挑战:信息传递和沟通效率低下C2M模式下,信息的传递和沟通需要消费者、制造商和供应链各方之间的紧密配合。
customer development strategyCustomer development strategy refers to a set of plans and actions designed to acquire, retain, and grow a company's customer base. It involves understanding customer needs, preferences, and behaviors to develop targeted strategies that drive customer acquisition, engagement, and loyalty. A well-defined customer development strategy can help businesses increase revenue, build brand awareness, and gain a competitive edge in the market.One key element of a customer development strategy is market research. By conducting surveys, focus groups, and data analysis, businesses can gain insights into customer demographics, purchasing behaviors, and preferences. This information can then be used to tailor marketing messages, product offerings, and customer experiences to better meet the needs and expectations of target customers.Another important aspect of customer development is the creation of a customer value proposition (CVP). A CVP is a statement that clearly communicates the unique benefits and value that a business offers to its customers. It should articulate how the company's products or services solve customer problems or meet their needs in a way that differentiates it from competitors.In addition to acquiring new customers, a customer development strategy should also focus on retaining existing customers. This can be achieved through providing high-quality customer service, offering loyalty programs or rewards, and regularly engaging with customers through personalized communication channels. By building strong relationships with customers and exceeding their expectations, businesses can increase customer lifetime value and reduce customer churn.To implement a successful customer development strategy, businesses may need to invest in technology and tools to manage customer data, automate marketing processes, and analyze customer behavior. Collaboration across departments such as marketing, sales, and customer service is also essential to ensure a seamless customer experience and consistent messaging across all touchpoints.In summary, a customer development strategy is a comprehensive approach to understanding and targeting customers, creating a compelling value proposition, and building long-term relationships to drive business growth and success.。
总结及客户开发计划英文Customer development is a process that helps a company understand its target customers and develop products or services that meet their needs. It involves testing and validating assumptions about the market and gathering feedback from potential customers.The first step in the customer development process is identifying the target customers. This includes researching the market, identifying the target demographic, and understanding their needs and pain points. By understanding the target customers, a company can develop products or services that meet their needs more effectively.Once the target customers have been identified, the next step is developing a minimum viable product (MVP). An MVP is a basic version of the product or service that allows for early testing and gathering feedback. This allows the company to make necessary iterations and improvements before fully launching the product or service.The next step is conducting customer interviews and gathering feedback. This involves engaging with potential customers to understand their needs, gather insights, and validate assumptions. This feedback is then used to make necessary changes and improvements to the product or service.Another important aspect of customer development is understanding the competition. This includes analyzing the competitors' products or services, pricing, positioning, andmarketing strategies. By understanding the competition, a company can make strategic decisions and differentiate itself in the market.Once the product or service has been developed and tested, it is time to launch it to the market. This involves developing a marketing and sales strategy, defining the pricing and distribution channels, and executing the go-to-market plan.During the customer development process, it is important to continuously gather feedback and iterate on the product or service. This iterative process allows for continuous improvement and ensures that the product or service meets the needs of the customers.In summary, the customer development process involves identifying the target customers, developing a minimum viable product, gathering feedback, understanding the competition, and launching the product or service. It is a continuous process that requires ongoing research, testing, and iteration. By following this process, companies can develop products or services that meet the needs of their target customers more effectively.。
数字化客户开发工作流程英文回答:Digitalizing the Customer Acquisition Process.Introduction.In today's digital age, businesses face an ever-increasing need to efficiently acquire new customers. Traditional customer acquisition methods are no longer effective in reaching the modern-day consumer, who is bombarded with a constant stream of marketing messages. To stay competitive, businesses need to adopt a digital-first approach to customer acquisition.Benefits of Digitalizing the Customer Acquisition Process.Digitalizing the customer acquisition process offers several benefits for businesses. These include:Increased reach: Digital channels offer businesses a wider reach than traditional channels, allowing them to target a larger audience.Improved efficiency: Digital tools and technologies can automate many aspects of the customer acquisition process, saving businesses time and money.Personalization: Digital channels allow businesses to collect data on their customers, which can be used to tailor marketing messages and offers to each individual.Measurability: Digital marketing campaigns can be easily tracked and measured, allowing businesses to see what's working and what isn't.How to Digitalize the Customer Acquisition Process.There are several steps involved in digitalizing the customer acquisition process. These include:1. Identify your target audience: Determine who your ideal customer is and where they can be found online.2. Create a digital marketing strategy: Develop a plan for how you will reach your target audience through digital channels.3. Build a strong online presence: Create a website and social media profiles that are designed to attract and engage your target audience.4. Use digital advertising: Run targeted advertising campaigns on platforms like Google Ads and Facebook Ads.5. Use social media marketing: Use social media to connect with your target audience and build relationships.6. Collect and analyze customer data: Use analyticstools to track your results and identify areas for improvement.Tools for Digitalizing the Customer Acquisition Process.There are a number of tools and technologies that can help businesses digitalize their customer acquisition process. These include:Customer relationship management (CRM) systems: CRM systems help businesses manage their relationships with customers, track their progress through the sales funnel, and identify opportunities for upselling and cross-selling.Marketing automation software: Marketing automation software can automate many aspects of the marketing process, such as email marketing, social media marketing, and lead nurturing.Data analytics tools: Data analytics tools can help businesses collect and analyze customer data, which can be used to improve marketing campaigns and customer experiences.Conclusion.Digitalizing the customer acquisition process is essential for businesses that want to stay competitive in today's digital age. By adopting a digital-first approach, businesses can reach a larger audience, improve efficiency, personalize their marketing messages, and measure their results.中文回答:数字化客户开发工作流程。
顾客开发的名词解释顾客开发(Customer Development)是一种创业方法论,旨在帮助创业者理解和满足顾客需求,并将其转化为持续增长和成功的商业模式。
与传统的产品开发流程相比,顾客开发强调在产品开发之前与潜在顾客进行深入交流和了解,以验证商业假设和减少市场风险。
1. 顾客开发的核心概念顾客开发的核心概念是将顾客放在创业的中心位置,通过不断的学习和适应来满足他们的需求。
这一概念与传统的产品驱动型开发方法相对立,后者更加注重于技术和产品研发。
而顾客开发的目标是在满足顾客需求的前提下构建可持续的商业模式,而不是单一的产品。
2. 顾客开发的流程顾客开发的流程包括四个主要阶段:发现、验证、建立和扩展。
- 发现阶段:在这个阶段,创业者需要深入了解潜在顾客和市场需求。
通过与潜在顾客的交流和市场调研,他们可以发现问题和机会,并确定解决方案的初步方向。
- 验证阶段:在这个阶段,创业者需要验证他们的商业假设。
他们开发出最小可行产品(MVP),并将其与潜在顾客进行测试。
通过收集和分析顾客的反馈和数据,创业者可以确认是否有市场需求,并是否需要对产品进行调整。
- 建立阶段:在验证阶段的基础上,创业者着重构建一个可持续的商业模式。
他们将根据验证的结果来改进和完善产品,同时制定市场战略和客户关系管理计划,以吸引更多的顾客和实现持续增长。
- 扩展阶段:在建立阶段的基础上,创业者开始扩展业务,并利用市场机会实现增长。
他们会寻找新的市场领域、渠道合作伙伴或者扩大产品线,以进一步满足顾客需求并开拓更大的市场份额。
3. 顾客开发的优势和挑战顾客开发方法论的优势在于充分关注顾客需求,减少投入资源去开发与市场不匹配的产品。
通过与顾客的密切互动和反馈循环,可以在尽量早的阶段发现问题并进行调整,避免了后期出现较大的市场风险。
然而,顾客开发也面临一些挑战。
首先,顾客的需求常常在不断变化,创业者需要实时跟踪并适应这些变化。
其次,与顾客进行深入交流所需的时间和精力也是一项挑战。
c2m供应链创新的发展趋势和创新方法【原创实用版4篇】目录(篇1)一、引言1.背景介绍2.c2m 供应链的定义二、c2m 供应链的发展趋势1.个性化定制2.数字化驱动3.协同化管理4.绿色化发展三、c2m 供应链的创新方法1.产品创新2.技术创新3.模式创新4.服务创新四、c2m 供应链的优势与挑战1.优势分析2.挑战分析五、结论1.总结 c2m 供应链的发展趋势与创新方法2.展望未来 c2m 供应链的发展前景正文(篇1)一、引言在当今经济全球化和互联网的大背景下,供应链管理已成为企业竞争的核心。
c2m(Customer to Manufacturer,客户到制造商)供应链作为一种新型的供应链模式,旨在搭建消费者与制造商之间的桥梁,满足消费者个性化需求。
本文将分析 c2m 供应链的发展趋势和创新方法。
二、c2m 供应链的发展趋势1.个性化定制:随着消费者对产品个性化需求的不断提升,c2m 供应链将更加注重满足消费者个性化定制的需求。
这要求企业在产品设计、生产、销售等环节具有较高的灵活性和响应速度。
2.数字化驱动:大数据、云计算、物联网等技术的发展为 c2m 供应链提供了强大的技术支持。
企业将通过数字化手段实现供应链信息的透明化、智能化,提高供应链管理效率。
3.协同化管理:c2m 供应链要求各环节紧密协同,从原材料采购到产品交付,全程实现无缝衔接。
企业需要建立高效的协同机制,打破信息孤岛,提高供应链整体竞争力。
4.绿色化发展:在全球可持续发展的大背景下,c2m 供应链需要关注环境保护,实现绿色化发展。
这要求企业在产品设计、生产、物流等环节遵循绿色原则,降低环境污染和资源浪费。
三、c2m 供应链的创新方法1.产品创新:企业需要不断开发具有竞争力的新产品,满足消费者多样化需求。
这要求企业具备较强的市场敏锐度和创新能力。
2.技术创新:企业需要运用先进的技术手段,提高供应链管理水平。
例如,采用大数据分析技术,实现精准预测消费者需求;运用物联网技术,提高产品追溯能力等。
浅析AARRR模型各阶段的运营策略AARRR模型是一个用于衡量和分析用户体验、用户行为和业务效果的指标模型,也被称为“增长模型”或“Pirate Metrics”。
AARRR模型的各个阶段分别代表了用户的不同行为过程,包括:获取(Acquisition)、激活(Activation)、留存(Retention)、推荐(Referral)和收入(Revenue)。
在每个阶段,运营团队可以制定相应的策略来提升用户体验、增加用户参与度和促进业务增长。
以下是对AARRR模型各阶段的运营策略的浅析。
1. 获取(Acquisition)阶段:获取阶段是指吸引用户进入产品或服务的过程。
运营团队可以采取以下策略来提高获取阶段的效果:-市场推广:通过广告、社交媒体、SEO等渠道,提高品牌曝光度,吸引潜在用户进入产品或服务。
- 增加流量:通过合作推广、内容营销等手段,增加网站或App的流量,提高用户转化率。
-优化用户体验:确保用户在产品或服务的第一次接触中得到良好的体验,减少用户的流失率。
2. 激活(Activation)阶段:激活阶段是指通过优化用户体验,使用户对产品或服务产生兴趣并进行首次使用的过程。
以下策略可用于提高激活阶段的效果:-简化注册流程:减少注册过程的繁琐性,提高用户完成注册的率。
-提供引导和教程:通过引导用户使用产品或服务,帮助用户快速掌握核心功能,增强用户体验。
-个性化推送:根据用户的属性和行为,向其推送相关的信息和内容,增加用户参与度和留存率。
3. 留存(Retention)阶段:留存阶段是指提高用户的参与度和留存率,使用户长期使用产品或服务的过程。
以下策略可用于提高留存阶段的效果:-发布有价值的内容:定期发布有用、有趣的内容,吸引用户持续关注和使用产品或服务。
-设计用户活动:开展线上或线下的活动、抽奖、积分兑换等,增加用户的参与度和黏性。
Contents1. Executive Summary 02. Company Description (1)3. Strategic Focus and Plan (2)3。
1 Mission/vision (2)3.2 Goal (2)3.3 Core Competence and Sustainable Competitive Advantage (3)4。
Situation Analysis (4)4。
1 SWOT analysis (4)4.2 Indusry analysis (5)4。
3 Competitive analysis (6)4.4 Customer analysis (7)5。
Marketing Strategy (7)5。
1 Marketing and product objectives (7)5。
2 Market segmentation (9)5.3 Target marketing (9)5。
4 Positioning (11)6。
Marketing Mix (12)7. Conclusion (13)The Marketing Strategy of Minute Maid1.Executive SummaryWithin four months,two new Minute Maid repeating,”This is a stone’s throw three birds," Minute Maid will not only promote sales, increase its brand influence, but also to prove to the outside world,without the Huiyuan,Minute Maid brand influence and marketing approaches could also support the Coca-Cola in China's fruit juice — at least in low concentrations juice business。
ACQUITY Ultra Performance Convergence Technology UPC2Method DevelopmentGuidelinesUPC2 General Theory and Discussion1.This section will look at parameters that will affect a customer’s UPC2separation. Developing an UPC2 separation, requires understanding the sample chemistry as well as understanding what parameters in the UPC2 effect aseparation.2.Can you explain Density?a.Density is a physical property where Density(p) = Mass(m) ÷ Volume(v),Example:b.The density of CO2 at supercritical state is 1100 psi & 31° =467.6 kg/m3.c.The density of CO2 changes with temperature.d.The density of CO2 changes with pressure.e.The relationship of CO2 density (compressibility), pressure, andtemperature all affect a chromatographic separation and can be used inUPC2 method development. This is discussed in the next several pages.3.Why are “ACQUITY UPC2 BSM” temperatures set at 2 degrees for thePrimary A Pump head and 13 degrees for the Accumulator Pump head?a.Concept A: The density of liquid CO2 varies with temperature. The densityof the co-solvent (such as Methanol) will not vary much with temperature.b.Concept B: The chart below shows the density for methanol vs. liquid CO2at different temperatures and pressures. Liquid CO2 density changes withtemperature while methano l’s density is only a weak function of pressure.c.Concept B: Mass flow will vary with temperature for a given volumetricallymetered flow rate. Mass flow is an intrinsic attribute of the SFC separationmechanism.Note: The UPC2 BSM pump is not mass flow, or density based.d.Concept C: The greater the mass flow of CO2 (higher the density), thegreater the solvating power (or solvent strength) of liquid CO2.e.Concept D: By controlling the UPC2 BSM temperature we can control themass flow and density, thus controlling the separation based upon density.f.Concept E: The chart shows that a colder metering pump delivers densercarbon dioxide and presents smaller elution volumes for equivalentvolumetric compositions, ABPR settings and column temperatures.g.Answer: By controlling the UPC2 BSM pump temperatures to 2 degreesfor the primary and 13 degrees for the accumulator, we can speed the elution time because of CO2 density.Note: This was the same gradient and samples run on both systems.UPC2 Method Development Considerations1.UPC2 method development requires knowledge of many different variables aslisted below.2.These properties are ranked in priority of method development and factors thatcan be changed to affect a separation.3.This section will look at some of these parameters that will affect a customer’sseparation. Developing an UPC2 separation, requires understanding the sample chemistry as well as understanding what parameters in the UPCNote: This section is a start point for you and your customers looking to develop a separation.Sample Solute Properties1.Question 1: Is the sample soluble in Methanol, or less polar solvent?What is the Log P for the sample?h.Log P is used as a measure for water solubility.∙If the answer is yes, then it is a good candidate for UPC2 separation.∙If the answer is no, (only soluble in water), then it is a better candidate for UPLC reverse phase separations.a.Below is a list of recommended starting diluents to test sample solubility.These solvents are listed below based upon polarity (most common are in Bold). The most common diluent is 90/10 Heptane/IPA or IPA (less polarthe better).2. Question 2: What are some sample diluents and how does the samplediluent affect Peak distortion with UPC2?a.Answer A: In traditional SFC, Methanol is the most common solvent. Thisis not advised with UPC2 because peak distortion can occur due to the thestrong solvent effect of the sample diluent compared to the mobile phase.Because of these peak distortion issues, it is advised to inject a sampleusing a non polar diluent such as:∙80%/20% Heptane/2-Propanol∙Heptane/THF∙THF, Hexane∙Chlorobutane,∙Dichloromethane, Chloroformb.The chromatograms below illustrate sample diluent effects of a UPC2system with a small column ID and differing injection volumes.c.Notice that Methanol (most non-polar) delivers the most peak distortion,especially as ID of column decreases and volume injected on columnincreases (this is amplified with larger injection volumes).Column Selection1.Question 1: What columns are available for UPC2?a.Waters has wide array of chemistries that will work with UPC2 for achiralseparations.The chemistries are available in 1.7 and 3.5um size. Columns are available in 2.1 or 3.0 size ID’s.pound selectivity varies with the different column chemistries. Formethod development, it is suggested to start with the BEH and BEH-2EP columns, as these have a wide difference in sample selectivity. The HSS SB C18 is most appropriate for non-polar compounds.ing2.Question 2: What are recommended UPC2 column configurations?a.3.0 mm ID columns are a good compromise between sampledispersion, and achieving fast linear velocities.b.The chart shows predicted backpressures using different ID’s with samecolumns lengths (50 cm). A good start point for UPC2 column dimensions are the 1.7 um 3.0 mmx100 mm ID columns, which covers a completerange of flow rates and pressures.Note: 1.7um - 2.1mm ID columns for UPC2 configuration 2 and 3 systems will greatly reduce predicted pressures. 2.1 ID columns should be used only when the need for chromatographic resolution requires it.3.Question 3: How do use a new UPC2 column at system startup?a.Answer: ACQUITY UPC2 column are shipped dry. They should be flushed withat least 10 column volumes of the CO2 and co-solvent (95:5 CO2/Methanol).The chart below shows the column volumes for each UPC2 column dimension.4.Question 4: How should I care and store a UPC2 column?a.Answer A: For storage, it is recommended to flush an ACQUITY UPC2 columnwith 3-5 column volumes of 100% CO2 only. Do not store the column inMethanol or other co-solvent.5.Question 5: Can I clean or regenerate an UPC2 column?a.Answer A: Flush the column with 100% C02 for 5 minutes at 40C and ABPRset at 2000psi.b.Answer B: Full regeneration requires the use of Waters UPLC with the stepsbelow (See the UPC2 column Care and Use for full details).Gradient and Co-Solvent Selection1.Question 1: What are typical starting co-solvent and gradientconditions?a.Answer 1: Co-Solvent added to CO2 generally decreases a component'sretention time. As you change the amount of co-solvent, the polarity and density of the mobile phase is changed. Both factors contribute to adecrease in retention time.b.Answer 2: Mixtures of CO2 and co-solvents are supercritical in the columnwhen co-solvent percentages are approximately less or equal to 20%. Co-solvents percentages above 20% will create mixtures that are mostly liquid phase and will affect retention times, but may not be in a linear fashion.c.Co-solvents selection can affect retentively and selectivity. This showsMethanol reduces retention time and peak tailing (for bases) versusIsopropanol or Acetonitrile.d.The most common co-solvent is Methanol, though a variety of other co-solvents can be selected. In addition, solvent blends can be used for different selectivity and retention time changes. Below is a list of some of the most popular solvents, with the most widely used is highlighted in black.e.General recommendation of gradient %:∙Gradient for UPC2 typically are shallower than reverse phaseseparations.∙Suggested start conditions for UPC2 are from 2% co-solvent to 20-35% co-solvent, application and system pressure dependent.∙The stronger the polarity of the co-solvent the lower the retentiontime.∙Gradients strengths are rarely used above 50% modifier strength(due to pressure limitations).Co-Solvent Additives1.Question 1: What are co-solvent additives and when do I use them?a.Additives are buffer salts, acids and bases that are added to the modifier orco-solvent to change the separation of polar analytes. The additives candecrease the secondary or undesired interaction between the column(stationary phase) and the anayte. The addition of additives can improve peak shape and change retentivity of polar compounds by reducing ionic interactions between the stationary phase and the compounds.Note: Neutrals will usually not be affected by these additives though acid and basic molecules will: Neutrals may change retention time because additives sometime affect the stationary phase.2.Question 2: What are the recommended co-solvent (or modifier)additives for strong basic polar compounds?3.Basic additives added to the co-solvent can improve peak shape and/orelution of basic analytes, as highly basic analytes are relatively insoluble in pure CO2.a.Below is an example of how the following additives change peak shape forthese highly basic compounds.b.Acid additives are not recommended for basic compounds (except for ion-pairing reagents).c.Some common additives are:Diethyamine, Triethylamine, Ammonium Acetate, Ammonium Hydroxide4.Question 3: What are the recommended co-solvent additives foracidic polar compounds? What are the affects?a.Acids added to the co-solvent can improve peak shape and/or elution ofacidic analytes.b.Correct selection of the acid can affect peak shape for acids ore bases.This example shows that TFA gives better peak shape than Formic Acid(TFA is generally not recommended for MS).ABPR P RESSURE S ETTINGS1.Question 1: What does the ABPR settings do and what affectshappen on chromatography?a.UPC2Separations are affected by density. ABPR back pressure affectsretention time by changing the density of the CO2 mobile phase before the ABPR (or the release of pressure).b.As ABPR pressure increases, the overall system pressure increases.This also increases the density and thereby solvating power of the CO2, which leads to decreased retention times.2.Question 2: What are the appropriate ABPR settings for UPC2?a.Answer: The Convergence Manager range for ABPR is from 1500-6000psi. The next page will show suggestions for ABPR settings.b.Pressures below ~1800psi may affect the separation in a non-reproducible way as the condition changes from a supercritical phase toa more gaseous phase – which then affects the polarity and density.c. Higher pressures than ~3500psi may prohibit the pressure drop for thecolumn, causing system high pressure.d.General suggested ranges are from 1800-3500 psi (2.1mm ID columnsmay reduce the effective operation range).3.Question 3: Can I create an ABPR gradient by time?a.Answer A: You can set ABPR pressure gradients using a timegradient. Pressure gradients are linear steps. The example belowwould change the ABPR pressure linearly over 3 minutes from 2000to 3000psi.C OLUMN T EMPERATURE S ETTINGS1.Question 1: What chromatography effects happen with changes ofcolumn temperature?a.General UPC2 Column Temperatures change the CO2 density in thecolumn. Higher Column temperatures decrease density and increaseretention time.b.Lower column temperatures increase density and decrease retention time.c.The chromatogram on the next page shows the effects of temperature forUCP2 separations.2.Question 2: What are recommended column temperature ranges forUPC2?a.Recommended column temperatures ranges for UPC2 are 35-650C.b.A column temperature below 350C takes the CO2 out of the supercriticalphase in the column, and may produce retention time and selectivityreproducibility issues. This may also increase static and ABPRmaintenance.c.It is not recommended to leave a column connected outside the columnheater module. This is because CO2 needs to be in a supercritical phase inside the column (above 310C and pressures above 1074 psi).G ENERAL ACHIRIAL UPC2M ETHOD D EVELOPMENT S TRATEGY1.Step 1: Check for sample solubility, diluents, and conditions.2.If the sample is soluble as above, go to step 2 (next page).3.If the sample is not soluble, it is recommended to try Reverse Phase UPLCanalysis or other analytical technique.4.Step 2 – Develop a screening assay using 2 different UPC2 columns withfour different co-solvents generic conditions (as suggested below)..5.Did the injections work with any of the eight different method conditions?If so, go to the next page for sample and method optimization.6.Step 3 – Optimize Peak Shape or No Peak? Are the compounds acidic orbasic? Some method optimizations are detailed below:7.Step 4: Optimize Retention. If this is an issue, try using some of thesuggested additives as shown below. If not go to Selectivity.8.Step 5 – Need changes in sample selectivity? Try the changes as listedbelow:G ENERAL CHIRAL UPC2M ETHOD D EVELOPMENT S TRATEGY1.What is Chiral Chemistry?a.Answer: First the definition of Chirality / Enantiomers∙Contains 1 or more asymetric carbon (1 carbon with 4 different functional groups)∙Exists as a combination of enantiomers (different spatial disposition) ∙Mirror images of each others (like your hands)∙Enantiomers can have different bioavailability or biological activity∙This means only two peaks (right side and left side – with one chiral center)∙PDA-UV only as MS will still show the same molecular weight and structure.2.Question 2: Does Waters make Chiral columns for UPC2?a.Answer 1: Waters does not currently make or sell Chiral columns, thoughone of the major vendors is Chiral technologies. Its website address is: http://www.chiral.fr/3.Question 3: Are Chiral columns compatible with UPC2?a.Answer 1: Yes, though Chiral separations typically do take some methoddevelopment time for proper column selection.b.Answer 2: Typical column ID’s are 4.6mm x100mm for column ID’s, with3um-5um packings. Chiral columns are expensive, so strict adherence to the vendors care and use is required for proper operation and columnlifetime.c.Answer 2: Some column ID’s are larger and may require the use of theUPC2 30cm Column heater.4.Question 4: What is a good starting Chiral Method DevelopmentStrategy?1.Answer: Below is a suggested start point. Follow the achiral methoddevelopment suggestions (pages 16-17) for optimizing or refining theseparation.。