PZGLI007-品质管理-面试不走眼
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英语面试技巧?1.What’s your strength/advantage/strong point?(1)I am active to learn the new things and would like to share my experience and knowledge colleagues. I really feely happy when I do the favor for the sales who need help in my daily work.I enjoy the team work and have the ability to adapt the new environment, be good at the communication, if some urgency case I can make the decision quickly and work independently to this issue.(2) have a good attitude(passion) on work or life. Always use the optimism to face the challenge and opportunity even if the difficulty and brave to continue to move on although the different results, much better or much worse .Hope to be the right person, no matter how large you make the contribution ,just focus on my daily work and try my best to learn and achieve 100% the sales support satisfaction as well as cooperate with the different depts..With my high responsibility and my work experience ,I do believe I can do the job well and it’s my honor to be the FY 10 SCORE award winners.(Only 2 BDC in the supporting team in China)What’s your weakness?A:I’m too frank (straightforward )or honest to people and so easy to believe them, sometime I want to help them and give my advise on them, but maybe I used the wrong way to communicate with them, then made us misunderstand and it’s bad for the relationship, so that I should learn the culture of communication in order to avoid offending people by accident or carelessly.B: Once I get the task from manager, they need me to provide some report and some urgent issue, one side I hope to complete the object/task asap, on other side I want to keep the report effective and exactly (accurately), so that I always double check and confirm the details with the co-workers, but they think I’m toowined and do the things too seriously, sometime I have focus on the details,while ignoring the overall grasp and the feeling of co-workers.(1):I think I sometimes feel too concerned with others, for example, does not directly express different opinions, because I think you'll make them lose face, in fact, very beneficial to do soTo work quickly and efficiently. I wish I could gradually learn to be more straightforward, Duirenduishi more direct.(2):I am sometimes anxious or impatient to do things love. Once the take over a task, always wanted to complete as soon as possible, always felt a thing done before heart comfortable. But haste makes waste, so the pursuit of efficiency, will sacrifice accuracy. I always remind myself accuracy first, efficiency second, it would be much better.2.Why are you interested in working with this company? / Why do you have(or take,feel)interest in applying to our firm? / Why are you desirous to get this job(post,position)?A: Bayer is the famous international company in the world , and it’s also the TOP 1 Company in the medical industry ,as I know many people hope to have the opportunity to work as well as the big family. Based on my high responsibility and previous work experience is closed to thispoison ,I do believe I have the ability to do this job well, make the contribution and meet the duty to bring the new level.B: I’m interested in working with your company because I know yours is one of the largest computer companies in our country(province,city).My major in the university was computer programming, so I wish to have the opportunity to apply my knowledge here. / / My past work experience is close the related to this job. I am confident of doing the job well. Therefore I am desirous to get this job (post,position).3. Why did you choose this cooperation? / Could you tell me Why made you choose this company?/ Why did you pick this organization?A: Well,I know that you do a very big international business,so I thought it would be a good place for me to make use of the experience I have had abroad. / I think working in this company would give me the best chance to use what I have learned in the university. As you may know from my resume, I majored in life science. People say the prospects for life science are very bright, and your company is a leading one in this field. so I wish to be a member of this company. / Well, I have cherished a desire to get a job where I can use my English, and then I saw your organizations advertisement in "Yangcheng Evening News" for an nterpreter. I think yor organisation has a great future. and I will be able to develop my capabilities here, if hired. Thats why I applied to you.4: Do you want to work here because you can speak English? / Did you choose this company on account of high pay(or remuneration)? / Whats the reason for your application for this position?A: No,not just because I can speak English. What I reallywant is the chance to learn some advanced methods of management from foreign staff members. / No, not only for high pay(rermunaration),but also for a good working envioronment. As far as I know,working in a sino-foreign joint venture calls for punctuality and responsibility. It is such a working environment that I am looking for. / The reason for my application for this position is simple: my educational background and professional experience make me qualified for the job.5: Have you applied for a similar post to any other companies?A: No, this is the only one. / Yes,Ive also applied to Global Huada company Ltd.-- aSino-American joint ventur , in case I may not be acceptd here. / Yes Ive applied to General Electric China Incorporation but that was just to get experience in being interviewd. It would be hard for me to get employed by such a large company,I am afraid. Thats why I want to enter this company.I: Why dont you think you got the job?C: I think the only reason is that I was too nervous duringthe interview and I couldnt express myself the way I want to. / My failure is due to the fact that I dont hold a local lD card.6.Why do you leave the company? Why are you leaving your present job? / Why are you desirous of leaving your present employer? / Why do you want to resign your position as secretary?A: To speak frankly, There’re two kinds of reason. For the external, my manager has communicated with me last week, when we discussed the PA about my performance work in Fedex last year, he thanks so much for my suppot with him and be the back up BDC for SHAS more then 2 years, he has awarded 5 start twice during the 3 years, he told me about his personal planning in 2011,he will back to Taiwan and hope I have a good career development in future. For my side/internal side, I want to improve myself and get more responsibilities ,I;m looking for a more opportunities and challenged work.Well, I’m hoping to get an offer of a better position. If the opportunity knocks, I will take it.7.which is the most impact on you in Fedex?A: 1. TA program: no matter your poison is, you have the right for your education ,company will pay for you $2500 per year for everyone, you can continue to training your PC or E and so on, you can see many staff will go to all kinds of school for your study after work, it can improve the ability of Fedex’s staff and make them more effectively.That’s the reason why I go back to fudan for my master degree,my major is project managerment.2.the culture of company ,it’s PSP philosophy , People—satisfation---product.Only people have good attitude on work and make them satisfated, then they try their best to fulfill their responsibilities and make the production.8.which poison is fit for yourself/which position are you interesting in ?A:I’m so interested in match when I was a student ,my match is good, and now I have worked for supporting the sales team more than 3 years ,It’s my honor be the FY10 SCORE award winners , based on my experience and responsibility this position it’s fit for me, I hope to get the chance to develop , When I confirmed my strength, I will move in professional or management development.9.If your boss made the misunderstanding or mistake, what do you do ?A:I will try to express my opinion by the mails or face to face, ask for his advise, because I do believe my boss is the professional manager and he will judge the question by the things not by people, we will have a good communication before making the decision ,I think no need to worry about it. If he really has misunderstand on me after my explaining, I do believe the time will prove the truth,I only need take the optimism on my work and move on.10.how do you handle with the contradiction between the company and customs?A:Principles are: customer is the god and the customer is always right.eSecond, if there is something wrong ,please also reference to the first time.we should learn to think the problem form the poison of the customer and have a good communication with them in order to find the better way to solve the problem with the better attitude.11.what’s your career planning?A:My career plan is to move ahead, I will make all my energy and professional experience integrated /intigeitid/ into the industry where I work and the place where it need, because I hope in the coming years I will become an professional export, Very clear understanding of mycompany, industry, the biggest challenges and opportunities, then, my future development goals will be clearly revealed.12.how do you cooperate with other function?13.how do your co-works jurge / evaluate you?A: helpfulness and caring, adaptability for the new environment , optimism and friendliness.I have left my hometown more than 8 years , have graduated from Haikou and go the shanghai for my work, I have adapted the environment asap and it’s easy for me to make new friends in different status and independently live.B: Lisa is an honest, hardworking and responsible person who cares for her family and friends, have the high requirement on herself work ,on the other side I use my leisure time back to Fudan University for my master degree, hope to be a professional person.14.what’s your salary now?A: Should we put this issue in the end, firstly look what I can do for the company.B:I am paid RMB6000,Plus some allowance and bonus that comes about RMB7500-8000 Per month.15.Why do you want to change your job OR leave the company?A:left my job because the company closed down; my company more than three years, have deep feelings; the beginning of last year, as the market situation changed, the company's situation nosedive; to present this point I am sorry, but still face shows my ability to look for a stage play.16.which kind of person should be your manager?A: I hope that my superiors/su”pierie/ can give the useful guidance/gaidens/ on my work and he will point out on my any error immediately,then I will take care of the question and avoiding make them happen again. He ‘s not too serious, had better kindly, approachable, easy to close and communicate with him and let me know their business faster, integrate into the new company and environment.If he’s so serious person and how do you think?Resignation/rizig”neition/ is the performance of avoiding the problems, can’s fundamental solve the problem,its impossible change the boss, the only way to do is change their adapt to new environment and integrate into the big family, make themselves work hard and learn it during the routine work and faster integration into the enterprise.17.what do you think about this poison?To well understand company business model, especially in hospital and retail channel.To provide standard analytical reports timely and accurately by using the information in CRM system and other sources.To receive requirements on special reports and work it out timely and accurately.To assist in developing CC CRM system and provide suggestion to adjust it during the course of implementation. To collect hospital and retail channel data support requirements. Prepare the reports accurately and timely. Provide CRM system training for hospital and retail channel supervisors and managers.1.this position is working for the sales supporting team and it need to provide the special reports and work it out timely and accurately. As for my work now, I also need select the internal and external information ,do the analyze/anelaiz/ for sales performance and customer related data in all kinds of data system, just likeISH,COMPAS,GSMART ,DaSHBoard and so on, so the responsibility is as similar as my work now, then I can cover this job asap based my previous experience.2.it’s related the CRM system, it meanings the customer relation management system, I will have this course in my next tern in Fudan University, hope it can do me a favor to fulfill the requirement of this position.3.I think this position need the person has been good at march and also careful or patience with the large data, due to need to handle all kinds of date from hospital or retail channel ,need the candidate to have the do the report timely and accurately, as my job is boring and need to handle a lots of reports, daily, weekly, monthly and so on, I will take a attention on data base and also keep careful and patience with report, I used to this kind of job, it’s familiar for me to cover and based on my responsibility I do believe complete it well.18.how do you finish or complete the project under your hard work or high press?Of course, there’re lots of task on my daily work, I can’t avoiding it happen and only brave to face on it, analyze the issue and find the way to solve the issue.1.as the business/ financial crisis, all position in the company were frozen, the company wasnot allowed to enroll the new staffs even if they were resignation, unlucky for me, one BDC had resignation for shas team, then I had learned the new system and new knowledge for her, then I have to support managers for more than 2 years, by the same time , the analyst of CNE also had gone to another company, but we need one key person to responsible for the project named FY10 Simlation, Goal setting and so on. after my discuss I have been the key person to responsible for CNE FY09-10 SIMILATION,it will cooperate withhongkong work together, then we need to do the plan for the program and call theconf.call.meeting and training for all the BDC, and make the timeline and do the jobaid in order to make them know how to do this program anytime and what should they cooperate with others. At that time I had the text for my master degree, I think it’s a good challenge for me to practice and make me gain a lots of experience.2.it’s unfamiliar for the new environment in fedex, I didn’t know anything about thisindustry and company, some co-workers were unfriendly ,at the beginning I felt so sad and ask for myself whether should I do the right choice, but I told me no matter how is the environment and how stress for the position I will continue to learn from differentpersons and ways, at the beginning, they support me so careless and I havn’t get the right way to cover, I still can remember my boss was so angry on my reports in2008,which was need to consolidate from other team, but I just check my team part and ignore to checking others, because I believe the co-workers should confirm the details and gave me the right report, but I got the call from my manager after some days, he said there were some question on the report and ask me wh ether confirm all the data,I felt so wronged and unhappy and no reason for the mistake, double check the report and I found the part which was submitted from other team was wrong ,it gave me a lesson and make me can’t forget this issue on my work, I should be responsible for everything which will send it out and if other are careless ,but I still keep carefully and patience.19.what do you do about your family and pls introduce your family?A: maybe they’re not the famous person, they’re very simple ,just like all the parents in the world, who only hope their children grow happy and peacefull, but I think it’s my lucky to be their child, they gave me lots of freedom to decide my future by myself and no matter which way I chance, they always stand with me and believe in me, they’re just like my good friends and I enjoy sharing everything with them, love them.B: Well, I feel so happy to have good parents, they are just like my friends, even if I have left my hometown for 8 years, but I also have a good communication with them, I would like to share the good things with them ,because if I told them I had some troubles on work or life , they will worry about me, so in order to make them happy and no worry about me, I always tell them I’m all right and so happy on live, just take care of your health.20.any question about us?-hometownwhere are you from?I am from zigong , a beautiful city in sichuanjianu Province.how long have you lived there?Fourteen years.how do you like it? why?I like it very much. First, My hometown is a very beautiful city with many scenic spots and historical sites. Second, the people are very honest and hospitable. Finally, my industrious parents are still live and work there.do you live near here? where about?No. I live in .what do you think are the good points about living in this city?------familycould you tell us sth. about you family?what does your family usually do for the weekend?what do you think about living together with your parents?I think that would be a very happy thing for me. I will have a chance to repay my parent’s fostering. And living together with parents make me feel warm from the kinship family.------leisuredo you have any hobbies?I have wide hobbies. I like reading books because they can enrich my knowledge. I also like outdoors sports, including swimming, playing basketball and so on, because sports can strengthen my body and mind, and make me have adequate energy to study and work.how did you become interested in the hobbies?------study/workwhy do you choose to study at our institute?First, there are many high-level postgraduate tutor in this institute; Second, there are many significant research task; Third, there are favorable treatment to students. All these aspects attract me to enter this institute to further study.why do you want to go to graduate school instead of finding a job?Because my foundation is still fairly weak, and if I don’t enhance myself by further studying now, I must lag behind the society in later work.what are your favorite subjects?Computer application, mainly including computer programming and image processing. what kind of job did you do?Computer administrator and programmer.have you ever worked during the vacation?why do you want to go back to study instead of going on with your work?what qualifications are needed in order to do your job well?These qualification mainly include: familiar with the structure of computer, adroitly operating computer, programming with one or several programming language.what did you enjoy most about your campus life?------future planswhat do you expect to achieve during your study if you are enrolled into this institute?do you think english is important for your future plans? in what aspects is it important?个人简历Good morning, my dear teachers:I am very glad to be here for this interview today. First let me introduce myself.My name is , years old. I come from , a beautiful city inprovince. I graduated from University in July, . In the past five years I have been.I am very fond of computer and have spent most of my spare time on learning it. I have ever got the second-class awards twice in , respectively in 2000 and 2001. During my working years, I have . And due to my hard working, I was awarded many times by the company. Furthermore, I like English very much, because it can help me understand and communicate with the world. And in future’s study and scientific research work, English must be a powerful and absolutely necessary tool.I have broad interests. I like reading books because they can enrich my knowledge. I also like outdoors sports, including swimming, playing basketball and so on, because sports can strengthen my body and mind, and make me have adequate energy to study and do research.I always believe that one will easily lag behind unless he keeps on learning. If I am given a chance to further study and do research in this famous institute, I’ll do my best to acquire new knowledge and technologies, and apply them to the practical scientific research.My introduction is over. Thanks!。
PZGLI007-品质管理-英文面试全攻略(3)最全的英文面试问题加答案。
不要再看只有分析没有答案的版本了^_^ English job interview Questions and Answers来源:思今的日志"What are your goals for the future?" or "Where do you see yourself in fi ve years?"Don't discuss your goals for returning to school or having a family, they are not rel evant and could knock you out of contention for the job. Rather, you want to conn ect your answer to the job you are applying for.最佳答案* My long-term goals involve growing with a company where I can continue to l earn, take on additional responsibilities, and contribute as much of value as I can.* I see myself as a top performing employee in a well-established organization, l ike this one. I plan on enhancing my skills and continuing my involvement in (relat ed) professional associations.* Once I gain additional experience, I would like to move on from a technical p osition to management.* In the XYZ Corporation, what is a typical career path for someone with my ski lls and experiences?第一个问题一般都是这个Tell me about yourself/ How would you describe yo urself?You walk into the interview room, shake hands with your interviewer and sit down with your best interviewing smile on. Guess what their first question is? "Tell me ab out yourself." Your interviewer is not looking for a 10-minute dissertation here. Inst ead, offer a razor sharp sentence or two that sets the stage forfurther discussion and sets you apart from your competitors.Your Unique Selling Proposition (USP)说出你的卖点Give them "your synopsis about you" answer, specifically your Unique Selling Propos ition. Known as a personal branding or a value-added statement, the USP is a succi nct, one-sentence description of who you are, your biggest strength and the major benefit that a company will derive from this strength. Here is an example of a Uniq ue Selling Proposition: "I'm a seasoned Retail Manager strong in developing training programs and loss prevention techniques that have resulted in revenue savings of over $2.3Million for (employer's name) during the past 11 years."What a difference you've made with this statement. Your interviewer is now sitting forward in her chair giving you her full attention. At this point, you might add the f ollowing sentence: "I'd like to discuss how I might be able to do something like tha t for you." The ball is now back in her court and you have the beginnings of a rea l discussion and not an interrogation process.“My background to date has been centered around preparing mysel f to become t he very best financial consultant I can become. Let me tell you specifically how I've prepared myself.I am an undergraduate student in finance and accounting at ___ ______ University. My past experiences has been in retail and higher education. Bot h aspects have prepared me well for this career.”首先要明确他们想了解的是哪方面的内容Do they want to know about your career so far, about your hobbies or family life? If in doubt, ASK them to clarify what they w ish you to talk about. Then give a short factual answer, ending with "is there anyth ing else you'd like to know about me?"* How would you describe yourself?这个问题的答案应该是和他们的招聘广告上对于雇员的要求的基本一致,所以,看看你有哪些特质满足了他们的要求吧Try to think about what the interviewers are looking for and keep this in mind as you answer interview questions. Remember the job advert? Were they looking fo r initiative, a good communicator, someone with good attention to detail? Describe yourself in these terms. Start with "I am.." and not with "I think..." or "I believe.." so that you sound self aware and confident.-----------------------------------------------------------When you're interviewing for an internal position within your company, you may be asked what you will do if you don't get the job. The interviewer wants to know w hether you are concerned about just the advancement opportunity or the company. 内部职位竞聘常会被问到如果你没有得到这份工作的话你将会怎么办的问题。
自我介绍 Self-introductionHello everyone/everybody:My name is Wang Junfeng, from Sichuan University, majored in Material Forming and Control Engineering. It is really a great honor to have this opportunity for the interview. With my qualifications and experience, I feel I am hardworking, responsible and diligent in any project I undertake. Besides, I am an honest and easy-going person.So,I am looking forward to making friends with everyone,here.(And I hope I can make a good performance today.I am confident that my fighting experience in college will help me to candidate for these posts.)Q:Can you sell yourself in two minutes?Go for it.你能在两分钟內自我推荐吗?大胆试试吧!A:With my qualifications and experience, I feel I am hardworking, responsible and diligent in any project I undertake. Your organization could benefit from my analytical and interpersonal skills.依我的资格和经验,我觉得我对所从事的每一个项目都很努力、负责、勤勉。
面试(Job Interview)make a good impression during a job interview, you need to prepare yourself for the interview. you must arrive in plenty of time for the interview,so that you give yourself a little time to relax before the interview begins.the impression you make as you walk into the room is very important. try to find out if the company or organization has rules about dress. then try to dress according to their regulations.you also need to plan what you are going to say. in some interviews you will have to do a lot of talking, and in others you will only have to answer a few questions about your education and experience. you need to have answers ready about yourself, your schoolwork, your strong points, your reasons for applying for the job, and the salary you expect.you will also be allowed to ask some questions of your own. the questions you ask will show the interviewer that you have given careful thought to the position. you can ask questions like these. what duties will i have to do in the job? will i be allowed to join a health insurance program? does the company provide opportunities for further education?。
品质管理面试技巧【篇一:品质主管面试技巧】面试品质主管的“葵花宝典”,职场达人必备,值得一读呵:■你对这份质量经理的工作有什么样的期望?我拥有十多年的质量管理工作经验,所以在质量管理方面深知不同的企业有不同的文化,不同的行业对质量管理的要求不同。
如何开展质量管理工作,是需要跟公司的具体状况相结合的。
如果我能成功应聘到贵公司这个工作,我想开始时必须尽快熟悉公司的质量流程及质量管理水平,根据不同的水平来确定不同的工作内容。
●要点介绍:1、这个问题是考验你业务水平的一个问题。
2、一定要充分表现出你对质量管理的最深层次的理解。
3、这个问题是没有标准答案的。
但是你的答案一定要有可操作性,在新的公司里展开时有具体可执行的思路。
4、这个问题切忌泛泛而谈,可以简短但要言之有物,如果对方就你提出的一些概念进行深入询问时要有心理准备。
5、总之这个问题回答得好坏将直接影响到对方对你业务能力的印象。
■你觉得要获得质量管理工作成功需要具备什么样的特质及能力?质量管理有其特殊之处,一方面质量管理有非常强的理论基础例如iso9001和六西格玛技术,另一方面又有非常强的实践性,所以作为一个好的质量管理人员必须同时具备两项技能:一是要善于学习新的知识和理论,另一方面又必须能够深入实践,将所学习到的理论知识与实践相结合,这样才能够成功。
就性格而言,质量管理人员既要原则性强,又要具备一定的灵活性,无原则性不能完成质量体系的正确实施和彻底贯彻,无灵活性无法正常开展工作。
●要点介绍:1、对于这类应聘任何职务都万能的问题,回答的时候要具体,办法就是尽量往“质量管理”方面去靠。
2、回答既要符合质量管理原理,又要上升到理论高度。
3、想办法说一些较深的理论,让对方有“听不懂”的感觉(一个人对于不懂的东西往往很难评价,同时会比较尊重)。
■你觉得质量经理的工作内容究竟是什么?我觉得,作为一名质量经理来说,要负责整个公司的质量体系的运作和提高,这包括质量策划、质量控制、质量保证和质量改进等几个部分。
品质经理面试知识引言品质经理是企业中非常关键的职位之一,他们负责管理和监督产品和服务的质量,以确保满足客户的要求和期望。
品质经理的角色在各个行业都非常重要,无论是制造业、服务业还是软件开发领域,都需要品质经理来确保产品和服务的质量。
在这篇文档中,我将介绍品质经理面试中常见的问题和相关知识。
1. 品质管理基础知识品质管理是指通过制定、实施和监控质量管理体系,以提供满足客户要求的产品和服务。
以下是品质管理中的一些基础知识:•ISO标准:ISO 9001是一种质量管理体系的国际标准,它可应用于各种组织类型和规模,以确保组织能够满足客户要求,并不断改进其质量管理体系。
•PDCA循环:PDCA循环是指计划(Plan)、执行(Do)、检查(Check)和行动(Act)的循环,这是一种持续改进的管理方法。
•六西格玛:六西格玛是一种以统计分析为基础的质量管理方法,旨在通过减少变异性和缺陷来提高产品和服务的质量。
2. 品质管理工具在品质管理中,有许多工具可以帮助品质经理监测和改进产品和服务的质量。
以下是一些常用的品质管理工具:•流程图:流程图是一种图形化表示工作流程的工具,可以帮助品质经理了解和优化产品和服务的生产过程。
•帕累托图:帕累托图是一种按重要性排序的柱状图,用于识别和解决问题中最重要的因素。
•直方图:直方图是一种用柱状图表示数据分布的工具,可以帮助品质经理分析和改进产品和服务的质量特征。
•散点图:散点图是一种用于显示两个变量之间关系的图表,品质经理可以使用散点图来分析产品和服务的相关性和变异性。
3. 品质管理体系品质管理体系是一套组织结构、流程、程序和资源的集合,用于确保产品和服务的质量。
以下是一些常见的品质管理体系:•全面质量管理(TQM):全面质量管理是一种以顾客为中心的管理方法,通过不断改进组织的过程、产品和服务,以提高顾客满意度。
•六西格玛体系:六西格玛体系是一种以六西格玛方法为基础的质量管理体系,旨在通过减少变异性和缺陷来提高产品和服务的质量。
品质管理面试问题一、品质管理的价值理念①品质,就是符合客户的需求。
追求品质正确的做法是根据市场定位,抓住目标客户的真正需求,以符合顾客的要求为衡量准则。
②品质是制造出来的,而不是检验出来的。
品质是制造出来的,应该从源头入手,查找原因,加以预防及杜绝,而检验只是一种手段,以便验证产品的品质状况,并不能改变产品品质本身,但可以为品质管理提供重要的参考。
③预防胜过救火企业中的现场干部,有很大比例的时间用于应付现场随时发生的问题,当然包括很多的品质问题。
许多干部乐此不疲。
现场问题快速解决是干部的职责,但是很多人却本末倒置,把处理“异常”当做是“正常”的工作,却忽略了源头管制、预防错误的本职工作。
如果能够一次就把工作做好,而不出现“异常”,是最经济、最合算的。
④提高品质,就是降低成本。
许多人赞同做好品质,但认为要提升品质,势必要增加成本。
因此,为了保住利润,只能牺牲品质。
事实上,品质成本除了一般理解上的预防成本和鉴定成本之外,尚有不易被理解或意识到的“损失成本”(或称失败成本)。
适当增加预防成本,合理控制鉴定成本,既可提升品质,又可有效抑制损失成本。
因此提升品质要投入成本,不提升品质,成本更高。
⑤品质与效率、交期并不是矛盾的。
做好品质,可以减少工时、人手等浪费,有利于效率的提升和交期的达成。
同时要提升品质,需要制度化、标准化、简单化、愚巧化和其他技巧,这些方法的应用,有利于效率的稳定或提升。
⑥品质具有阶段性标准,同时又与时俱进,追求卓越。
品质要有明确的标准,不能够量化或不易描述的特性(如外观)可以用限度样板来对照。
然而,品质标准随时间、客户等的变化而变化。
同时,品质是追求进步的,应与时俱进,坚持“好、还要更好”的观念。
二、制程品质不良的原因分析与对策仅从制程的角度分析品质不良的原因,可以从下列四个方面来总结:①员工不能正确理解和执行作业标准—不会。
②干部对制程的管制能力不足—不能。
③制程品质稽核、检验不当—不当。
中三面试的种种经历晚上9点半,孩子爹突然接到一个神秘电话,告知第二天下午6点,在中三本部,参加面试!能有这个面试资格,朋友已经付出了十二分的努力。
山重水复之间,居然真的可以参加面试了……至于这么晚电话通知,觉得有点奇怪,到第二天我才明白。
第二天下午5点50,准时赶到本部门口,正犹豫间,传达室里坐着的老师直接问,名字!赶紧报上去……老师在一张表格上划了个“√”,扫一眼,总共大约30-40个名字,估计每天都是这样小范围面试一小批人。
在操场等着,一会儿老师召集孩子进去,每家也只能跟进去一个家长,剩下的在外等。
从窗外可以大致看到教室里的情景,进去了的家长每人发一张表格填写,孩子们呢,一部分发了一张写有名字和号码的贴纸,直接贴在衣服上,另外一些孩子给了一张纸片,在上面填写上名字拿在手里,孩子属于后者。
过一会儿里面的家长纷纷往外打电话,要详细填写介绍人的名字、职位、工作单位等……不断核实,排序,写清楚。
然后孩子们被领走面试,填表的家长排队等着面见校方领导谈话。
在外等的家长被告知,大约半小时之后孩子就能出来,让接上孩子不要逗留,不要在学校内或者门口等面谈未结束的家长。
然后开始等待……6点左右开始,7点20左右,第一批12个孩子出来了,认家长,领走。
又过了10多分钟,第二批也是约12个孩子出来了,领走。
有眼尖的家长认出说,怎么先出来的都是衣服上贴姓名牌的孩子……没有手拿纸片的孩子。
以为剩下的孩子们快出来了,可没想到这一等就过去了将近2个小时,剩下的孩子9点20左右才陆续放出。
(友情提示:有后续参加面试的孩子,最好6点之前吃饭喝水,有部分孩子可能要经受将近3个小时的挨饿和渴)9点左右的时候,有面谈的家长出来了,可能不好承受压力吧,直接说:我们孩子被拒了!说孩子很聪明,但是坐不住,不适合我们学校。
我们是大班管理,这样的孩子在我们这,对孩子也未必是好事。
但是他们的孩子也仍没放出。
9点半左右,孩子出来了。
然后孩子爹也出来了,跟我使个眼色,偷偷摇摇头。
里试本量主管的“葵花宝典”,职场达人必备,值得一读呵:之阳早格格创做■您对付那份本量经理的处事有什么样的憧憬?尔拥有十多年的本量管造处事体味,所以正在本量管造圆里深知分歧的企业有分歧的文化,分歧的止业对付本量管造的央供分歧.怎么样启展本量管造处事,是需要跟公司的简曲情景相分离的.如果尔能乐成招聘到贵公司那个处事,尔念启初时必须尽管认识公司的本量过程及本量管造火仄,根据分歧的火仄去决定分歧的处事真量.●重心介绍:1、那个问题是磨练您交易火仄的一个问题.2、一定要充分表示出您对付本量管造的最深条理的明黑.3、那个问题是不尺度问案的.然而是您的问案一定要有可支配性,正在新的公司里展启时有简曲可真止的思路.4、那个问题切忌仄常而道,不妨简短然而要止之无物,如果对付圆便您提出的一些观念举止深进询问时要有情绪准备.5、总之那个问题回问得佳坏将曲交做用到对付圆对付您交易本收的影像.■您感触要赢得本量管造处事乐成需要具备什么样的特量及本收?本量管造有其特殊之处,一圆里本量管造有非常强的表里前提比圆ISO9001战六西格玛技能,另一圆里又有非常强的试验性,所以动做一个佳的本量管造人员必须共时具备二项技能:一是要擅于教习新的知识战表里,另一圆里又必须不妨深进试验,将所教习到的表里知识与试验相分离,那样才搞够乐成.便性格而止,本量管造人员既要准则性强,又要具备一定的机动性,无准则性不克不迭完毕本量体系的精真真施战真足贯彻,无机动性无法仄常启展处事.●重心介绍:1、对付于那类招聘所有职务皆万能的问题,回问的时间要简曲,办法便是尽管往“本量管造”圆里去靠.2、回问既要切合本量管造本理,又要降下到表里下度.3、设念子道一些较深的表里,让对付圆有“听陌死”的感觉(一部分对付于陌死的物品往往很易评介,共时会比较尊沉).■您感触本量经理的处事真量到底是什么?尔感触,动做一名本量经理去道,要控造所有公司的本量体系的运做战普及,那包罗本量操持、本量统造、本量包管战本量矫正等几个部分.共时,还要管造所有本量管造部分的仄常运做,包罗人员的管造战凡是工做的管造.●重心介绍:1、动做“本量经理”,您天然要非常相识自己该搞些什么.2、上头的介绍相对付而止简朴了些,您不妨稍加仔细天道一下,还不妨卖弄一些博有名词汇,引诱对付圆去询问以展示自己的交易本收.■请道述您―――一个本量经理一天的处事务形.每天早上尔会提前约莫20分钟去上班,正在上班前搞一些准备处事,那些准备处事包罗提前思索一下即日处事的沉面战程序,搞一下当天的处事计划等.而后便是最先处理头一天遗留的处事,查看自己的邮箱,审批前一天的相闭报表,而后依照计划展启当天的处事.普遍尔把处事从二个角度举止分类,一种要收是分为非常慢迫的、普遍慢迫的战不慢迫的.另一种要收是分为要部下搞的、需要自己搞的战需要上司协帮的三类.通太过歧的分类对付分歧的处事举止处理.偶尔还要处理一些突收事变.普遍下午下班前20分钟安排尔会依照早上的计划再举止一次归纳,哪些处事已经收达到什么程度,第二天有哪些事务需要注意等.如果不什么特殊本果,尔便会下班了.●重心介绍:1、那个问题一定要回问得简曲、充溢.2、一定要强调自己搞事的计划性.3、要表示出自己缜稀的思维逻辑.■如果您有机会沉新采用,您会采用纷歧样的处事范围(便是不进止本量管造)吗?该当不会.果为便尔部分去道尔认为尔是比较切合搞本量管造处事的.果为尔的性格有二个特性,一是擅于将表里与试验相分离,而本量管造刚刚佳既具备非常强的表里性,又需要掌握很多的试验本收.尔的另一个特性是比较脆持准则,那一面对付于本量管造去道也利害常要害的.所以尔背去认为自己是一个天死的本量管造人员,如果让尔沉新采用,尔大概仍旧会搞本量管造.●重心介绍:1、一定要道“不会沉新采用”.可则的话便等于报告对付圆“尔不喜欢当前的处事”.2、要以充分的缘由报告对付圆您为什么会喜欢您当前的处事范围.■请道道本量管造处事中令您感触无力的是什么?本量管造中尔最感触无力的场合是偶尔间很易博得表层的支援.每个公司皆明黑本量问题对付公司的要害性,然而当本量战产量有辩论时,有些公司人员会不自愿天背产量伸服.如果那种观念渗透到公司企业文化深层的话,搞起本量管造便会有些无奈,好像本量管造部分是正在跟所有公司的成本做对付.●重心介绍:1、您道的问题一定假如本量处事真真的易面.可则会让人猜疑您的处事本收.2、不要过多天埋怨,要适可而止.可则会让里试官反感.■对付于一个比较易推断的本量问题,您怎么样搞出计划?那是一个很大的题目.简朴天去道,正在一个比较大的计划前,尔会召开相闭人员,利用头脑风暴法支集所有大概的计划.而后再利用力场分解要收,将每一个计划的便宜战缺面分解出去,并举止挨分,将末尾的计划挑出去.天然,正在那个历程中偶尔要用到一些计划分解技能.●重心介绍:1、“计划”一词汇是管造教术语.所以回问要切合管造教本理.2、果为您里试不是一般的管造职,而是“本量经理”,所以仍旧要尽管往本量管造上靠.3、扔出几个“力场分解”“头脑风暴法”等术语搞诱饵,引诱对付圆询问.■如果您交到一通客户的本量投诉电话,您确知无法坐时办理他的问题时,您会怎么样处理?尔念那真真是一件很易处理的事务.尔念尔会最先背他道明为什么无法坐时办理的本果,咱们的艰易战问题正在哪里以供得客户的明黑战谅解,共时必须以老真的做风告之不妨办理的要收战最后不妨完毕的克日,那样客户普遍是不妨明黑的.天然,自己搞出过的问应必须定期完毕,真诚是第一准则.●重心介绍:1、那本去是正在观察您的相通本收,而且那也是您动做“本量经理”的交易本收的一部分.2、加问要切合本量管造准则.出办法,通常多聚集一些吧......上述里试题目与问案对付于每个本量人皆有帮闲,那不过里试真量的一部分,普遍里试本量经理的,皆是公司下下层,如副总、老板一类的人,皆有招的,您要念里试本量经理乐成,一定有过人的现场收挥本收、应变本收、表黑本收,天然,博业的本量技能、真操体味战管造火仄一定是需要的.要念成为职场达人,一定要有那个“葵花宝典”,秘籍呵!。
■你对这份质量经理的工作有什么样的期望?我拥有十多年的质量管理工作经验,所以在质量管理方面深知不同的企业有不同的文化,不同的行业对质量管理的要求不同。
如何开展质量管理工作,是需要跟公司的具体状况相结合的。
如果我能成功应聘到贵公司这个工作,我想开始时必须尽快熟悉公司的质量流程及质量管理水平,根据不同的水平来确定不同的工作内容。
●要点介绍:1、这个问题是考验你业务水平的一个问题。
2、一定要充分表现出你对质量管理的最深层次的理解。
3、这个问题是没有标准答案的。
但是你的答案一定要有可操作性,在新的公司里展开时有具体可执行的思路。
4、这个问题切忌泛泛而谈,可以简短但要言之有物,如果对方就你提出的一些概念进行深入询问时要有心理准备。
5、总之这个问题回答得好坏将直接影响到对方对你业务能力的印象。
■你觉得要获得质量管理工作成功需要具备什么样的特质及能力?质量管理有其特殊之处,一方面质量管理有非常强的理论基础例如ISO9001和六西格玛技术,另一方面又有非常强的实践性,所以作为一个好的质量管理人员必须同时具备两项技能:一是要善于学习新的知识和理论,另一方面又必须能够深入实践,将所学习到的理论知识与实践相结合,这样才能够成功。
就性格而言,质量管理人员既要原则性强,又要具备一定的灵活性,无原则性不能完成质量体系的正确实施和彻底贯彻,无灵活性无法正常开展工作。
●要点介绍:1、对于这类应聘任何职务都万能的问题,回答的时候要具体,办法就是尽量往“质量管理”方面去靠。
2、回答既要符合质量管理原理,又要上升到理论高度。
3、想办法说一些较深的理论,让对方有“听不懂”的感觉(一个人对于不懂的东西往往很难评价,同时会比较尊重)。
■你觉得质量经理的工作内容究竟是什么?我觉得,作为一名质量经理来说,要负责整个公司的质量体系的运作和提高,这包括质量策划、质量控制、质量保证和质量改进等几个部分。
同时,还要管理整个品质管理部门的正常运作,包括人员的管理和日常事务的管理。
面试品质管理知识汇总1. 引言品质管理是企业为了提高产品和服务质量而采取的一系列管理活动。
在现代商业竞争激烈的环境下,优秀的品质管理是企业获得竞争优势的重要手段之一。
在面试过程中,对于品质管理的了解和掌握,不仅可以展现个人的素质和能力,还能为自己在职场中的发展提供更多机会。
本文将对品质管理的相关知识进行汇总和总结,以供面试和学习参考。
2. 品质管理的定义品质管理是指在组织内,为了实现产品和服务的目标,通过持续改进的方法和技术,对各个环节进行规范、监控和改进,以提高产品和服务的质量。
品质管理的目标是满足客户需求,提供卓越的产品和服务,同时降低成本和风险。
3. 品质管理的原则和方法3.1 品质管理的原则品质管理的原则包括:客户导向、全员参与、过程管理、持续改进和数据驱动。
这些原则是品质管理的基石,也是企业实施品质管理的指导原则。
•客户导向:品质管理的核心是满足客户的需求和期望。
企业应该深入了解客户需求,通过持续改进来满足客户的期望,提高客户满意度。
•全员参与:品质管理是全员参与的过程,每个员工都应该对产品和服务的品质负责。
企业应该建立相应的培训和激励机制,促使员工积极参与品质管理活动。
•过程管理:品质管理是一个持续改进的过程,需要对各个环节进行规范、监控和改进。
通过建立有效的过程管理体系,可以提高产品和服务的稳定性和一致性。
•持续改进:持续改进是品质管理的核心思想。
企业应该建立改进机制,通过收集和分析数据,找出问题根源,制定相应的改进措施,并持续跟踪和评估改进效果。
•数据驱动:品质管理需要依赖数据来进行决策和评估。
企业应该建立有效的数据收集和分析系统,以便及时获取数据,并对数据进行科学分析和利用。
3.2 品质管理的方法品质管理的方法包括:PDCA循环、六西格玛、质量成本管理和统计过程控制等。
•PDCA循环:PDCA循环是品质管理的核心方法之一,也被称为“计划—执行—检查—改进”循环。
通过循环进行持续改进,不断提高产品和服务的质量。
找品质管理或品质工程工作时面试人员一般会问的问题或出的题目在找品质类工作时因为每一个公司的情况不同,所以考官所出的题目或所问的问题也是千姿百态.但是我们是否可以把各自找工作时所遇到的在这里交流一下呢,说不定也可以总结出点什么经验,以备不时之需吧.特别是碰到的重点难点更是值得一叙!先说一下我的吧,我应聘两家公司的品质主管时,最后的主考官都是公司的最高层----老板.问我的专业方面的知识不乍多,倒是一个劲地向我诉苦,大谈公司生产效率不高.不良品太多.不良总是得不到改善等,于是乎我先用心地倾听,再根据其所谈情况分析根本问题出在什么地方及采取什么办法改进云云,最后搞定.总之,只要能说到点子上,都会给面试者留下良好的印象,虽说有纸上谈兵之嫌,但是只有拥有了实践的机会你才能去大施拳脚,否则,你还是四处流浪吧!说的有一定道理:我应聘的外资企业QA Manager, 面试的问题很多, 最多的一次5个美国鬼子轮流考核,3.5小时1) 个人的职业规划2) 承担的主要项目3) 为何应聘我们公司职位4) 你可以为我们公司带来何种帮助5) 个人的态度最关键的同时要注意不要夸夸其谈, 你是万能的可以做任何事在我看来品质管理或品质工程工作时面试人员如果从专业的角度来说会问:1.品质的概念2.品质管理的主要方法3.公司现在品质管理中的问题,请你分析!4.当然到公司工作的动机和志向也是要问的.我面了一家美国公司的质量主管,见的是人事经理和质量经理。
1.质量工作中面临的最大问题是什么?怎么处理的?2.问了我简历中提到的所有知识点的案例列举,如SPC,举个应用的例子。
3.通过什么渠道获得这些知识的?4.我原公司产品的质量状况,对原来公司质量管理的看法等光是第二点就谈了40分钟,其他的约30分钟。
完了,开始聊天,瞎聊。
后来他们有事情,要走,突然想起来忘了考我的英语水平。
想了想,人事经理说算了,不考了,我相信你的学习能力,来了我们培训你。
面试品管知识在面试过程中,品质管理(Quality Management)是被广泛关注的一个话题。
品质管理是指在产品或服务的各个方面中,通过有计划的、系统的、全面的方法,以提高客户满意度为目标,实现持续改进的过程。
品质管理的核心目标是确保产品或服务的一致性、可靠性和可持续性。
1. 品质管理的重要性在现代商业环境中,品质管理是一个关键的竞争优势。
以下是品质管理的重要性:•客户满意度:品质管理的首要目标是满足客户的需求和期望。
通过提供高品质的产品或服务,可以增强客户的满意度,提高客户忠诚度,并获得更多的重复业务。
•成本控制:品质管理可以帮助企业降低成本。
通过预防性控制措施,可以减少产品或服务的缺陷率,避免重复工作和不必要的修复成本。
•市场竞争力:品质管理是企业长期发展的基础。
高品质的产品或服务可以提高企业的市场竞争力,吸引更多的客户和业务机会。
•员工参与:品质管理需要员工的积极参与和合作。
通过培养员工的品质意识和质量技能,可以增强团队协作,提高工作效率和质量水平。
2. 品质管理的原则品质管理是一个复杂的过程,需要遵循一些基本的原则。
以下是几个重要的品质管理原则:•客户导向:品质管理的核心是满足客户的需求和期望。
企业应该始终将客户放在首位,通过了解客户的需求并提供高品质的产品或服务来满足客户的期望。
•预防性控制:品质管理强调预防性控制,而不是纠正性控制。
通过制定有效的预防措施,可以避免产品或服务的缺陷,并减少修复和返工的成本。
•持续改进:品质管理是一个不断改进的过程。
企业应该始终关注持续改进,通过分析数据和反馈信息,找到问题的根本原因,并采取相应的措施进行改进。
•参与和团队合作:品质管理需要全员参与和团队合作。
企业应该培养员工的品质意识和质量技能,并创建一个积极的团队环境,鼓励员工提供改进意见和建议。
3. 品质管理的工具和技术品质管理使用了许多工具和技术来支持其实施。
以下是几个常用的品质管理工具和技术:•流程图:流程图可以帮助企业理解和优化工作流程。
面试【2 】品德主管的“葵花宝典”,职场达人必备,值得一读呵:■你对这份质量司理的工作有什么样的期望?我失去十多年的质量治理工作经验,所以在质量治理方面深知不同的企业有不同的文化,不同的行业对证量治理的请求不同.若何开展质量治理工作,是须要跟公司的具体状态相联合的.假如我能成功应聘到贵公司这个工作,我想开端时必须尽快熟习公司的质量流程及质量治理程度,依据不同的程度来肯定不同的工作内容.●要点介绍:1.这个问题是考验你营业程度的一个问题.2.必定要充分表现出你对证量治理的最深层次的懂得.3.这个问题是没有标准答案的.但是你的答案必定要有可操作性,在新的公司里睁开时有具体可履行的思绪.4.这个问题切忌泛泛而谈,可以简短但要言之有物,假如对方就你提出的一些概念进行深刻讯问时要有心理预备.5.总之这个问题答复得利害将直接影响到对方对你营业才能的印象.■你以为要获得质量治理工作成功须要具备什么样的特质及才能?质量治理有其特别之处,一方面质量治理有异常强的理论基本例如ISO9001和六西格玛技巧,另一方面又有异常强的实践性,所以作为一个好的质量治理人员必须同时具备两项技能:一是要擅长进修新的常识和理论,另一方面又必须可以或许深刻实践,将所进修到的理论常识与实践相联合,如许才可以或许成功.就性情而言,质量治理人员既要原则性强,又要具备必定的灵巧性,无原则性不能完成质量系统的准确切施和彻底贯彻,无灵巧性无法正常开展工作.●要点介绍:1.对于这类应聘请何职务都全能的问题,答复的时刻要具体,方法就是尽量往“质量治理”方面去靠.2.答复既要相符质量治理道理,又要上升到理论高度.3.想方法说一些较深的理论,让对方有“听不懂”的感到(一小我对于不懂的器械往往很难评价,同时会比较尊敬).■你以为质量司理的工作内容毕竟是什么?我以为,作为一名质量司理来说,要负责全部公司的质量系统的运作和进步,这包括质量策划.质量控制.质量保证和质量改良等几个部分.同时,还要治理全部品德治理部门的正常运作,包括人员的治理和日常事务的治理.●要点介绍:1.作为“质量司理”,你当然要异常懂得本身该干些什么.2.上面的介绍相对而言简略了些,你可以稍加具体地说一下,还可以虚伪一些专著名词,引导对方来讯问以展现本身的营业才能.■请论述你―――一个质量司理一天的工作情况.天天早上我会提前大约20分钟去上班,在上班前做一些预备工作,这些预备工作包括提前思虑一下今天工作的重点温柔序,做一下当天的工作筹划等.然后就是起首处理头一天遗留的工作,查看本身的邮箱,审批前一天的相干报表,然后按照筹划睁开当天的工作.一般我把工作从两个角度进行分类,一种方法是分为异常紧迫的.一般紧迫的和不紧迫的.另一种方法是分为要部属做的.须要本身做的和须要上司协助的三类.经由过程不同的分类对不同的工作进行处理.有时还要处理一些突发事宜.一般下昼下班前20分钟阁下我会按照早上的筹划再进行一次总结,哪些工作已经进展到什么程度,第二天有哪些工作须要留意等.假如没有什么特别原因,我就会下班了.●要点介绍:1.这个问题必定要答复得具体.充实.2.必定要强调本身做事的筹划性.3.要表现出本身周密的思维逻辑.■假如你有机遇从新选择,你会选择不一样的工作范畴(就是不从事质量治理)吗?应当不会.因为就我小我来说我以为我是比较合适做质量治理工作的.因为我的性情有两个特色,一是擅长将理论与实践相联合,而质量治理刚好既具有异常强的理论性,又须要控制许多的实践技能.我的另一个特色是比较保持原则,这一点对于质量治理来说也是异常主要的.所以我一向以为本身是一个生成的质量治理人员,假如让我从新选择,我可能照样会做质量治理.●要点介绍:1.必定要说“不会从新选择”.不然的话就等于告知对方“我不爱好如今的工作”.2.要以充分的来由告知对方你为什么会爱好你如今的工作范畴.■请谈谈质量治理工作中令你以为无力的是什么?质量治理中我最以为无力的地方是有时刻很难取得上层的支撑.每个公司都明确质量问题对公司的主要性,但当质量和产量有冲突时,有些公司人员会不自发地向产量屈从.假如这种不雅念渗入渗出到公司企业文化深层的话,做起质量治理就会有些无奈,似乎质量治理部门是在跟全部公司的利润尴尬刁难.●要点介绍:1.你谈的问题必定如果质量工作真正的难点.不然会让人疑惑你的工作才能. 2.不要过多地抱怨,要适可而止.不然会让面试官反感.■对于一个比较难断定的质量问题,你若何做出决议计划?这是一个很大的标题.简略地来讲,在一个比较大的决议计划前,我会召集相干人员,应用脑筋风暴法收集所有可能的决议计划.然后再应用力场剖析方法,将每一个决议计划的长处和缺陷剖析出来,并进行打分,将最后的决议计划挑出来.当然,在这个进程中有时要用到一些决议计划剖析技巧.●要点介绍:1.“决议计划”一词是治理学术语.所以答复要相符治理学道理.2.因为你面试不是通俗的治理职,而是“质量司理”,所以照样要尽量往质量治理上靠.3.抛出几个“力场剖析”“脑筋风暴法”等术语做钓饵,引导对方讯问.■假如你接到一通客户的质量投诉德律风,你确知无法立刻解决他的问题时,你会若何处理?我想这确切是一件很难处理的工作.我想我会起首向他疏解为什么无法立刻解决的原因,我们的艰苦和问题在哪里以求得客户的懂得和原谅,同时必须以诚恳的立场告之可以或许解决的方法和最终可以完成的刻日,如许客户一般是可以或许懂得的.当然,本身做出过的承诺必须按期完成,诚信是第一原则.●要点介绍:1.这其实是在考核你的沟通技能,并且这也是你作为“质量司理”的营业才能的一部分.2.加答要相符质量治理原则.没方法,日常平凡多积聚一些吧......上述面试标题与答案对于每个质量人都有关心,这只是面试内容的一部份,一般面试质量司理的,都是公司高高层,如副总.老板一类的人,都有招的,你要想面试品德司理成功,必定有过人的现场施展才能.应变才能.表达才能,当然,专业的质量技能.实操经验和治理程度必定是必要的.要想成为职场达人,必定要有这个“葵花宝典”,秘笈呵!。