当代物流学习题

中国经济管理大学学员教辅小保罗·R·墨菲《MBA当代物流学》习题辅导中国自学网/study.asp?vip=2525674ContentsIntroductionChapter 1: Logistics and the Supply Chain (1)Chapter 2: The Supply Chain Management Concept (23)Chapter 3: Logistics and Information Technology (43)Chapter 4: Demand Management, Order Management and Customer Service (62)Chapter 5: Protective Packaging and Materials Handling (81)Chapter 6: Transportation (98)Chapter 7: Transportation Management (115)Chapter 8: Distribution Center, Warehouse, and Plant Location (135)Chapter 9: Inventory Management (157)Chapter 10: Warehousing Management (182)Chapter 11: Procurement (201)Chapter 12: International Logistics (221)Chapter 13: Logistics Systems Controls (240)Chapter 14: Organizing and Analyzing Logistics Systems (260)PART IIANSWERS TO END-OF-CHAPTER QUESTIONSCHAPTER 1: LOGISTICS AND THE SUPPLY CHAIN1. Did it surprise you that logistics can be such an important component in a country’s economic system? Why or why not?它构成了一个国家至少10%的GDP、对于经济增长有很重要的作用The answer to this question likely depends on a student’s prior exposure to logistics.A “typical” student in an undergraduate basic logistics course likely has had limitedexposure to and knowledge about logistics and thus would likely be unaware as tologistics’ impact on a country’s economic system. As such, she/he might be pl easantly surprised to learn that logistics often accounts for at least 10% of a country’s GDPand also is important for economic growth and development.2.Distinguish between possession, form, time, and place utility.Possession utility refers to the value or usefulness that comes from a customer beingable to take possession of a product and can be influenced by the relevant payment terms.Form utility refers to a product’s being in a form that (1) can be used by the customer and (2) is of value to the customer. Time utility refers to having products availablewhen they are needed by customers while place utility refers to having productsavailable where they are needed by customers.3.How does logistics contribute to time and place utility?时间效用：不同产品有不同的时间敏感度，香蕉和铅笔；地点效用：把产品从价至少的地方运到价值大的地方。

当代物流学习题3标准化文件发布号：（9312-EUATWW-MWUB-WUNN-INNUL-DQQTY-PART IIIEXAMINATION QUESTIONSCHAPTER 2: THE SUPPLY-CHAIN CONCEPTMultiple Choice Questions1.According to Professor Mentzer and colleagues, the supply-chain concept originatedin what disciplinea.marketingb.operationsc.logisticsd.production(c; p. 36)2. A ____________ encompasses all activities associated with the flow andtransformation of goods from the raw material stage, through to the end user, as well as the associated information flows.a.production lineb.supply chainc.marketing channeld.warehouse(b; p. 36)3.Which of the following is not one of the processes in the SCOR modela.sellb.planc.maked.return(a; p. 38)4.The current SCOR model identifies ____________ key processes associated withsupply-chain management.a.threeb.fourc.fived.six(c; p. 38)5.The text suggests that logistics has an important role in all SCOR processes except:a.makeb.sourcec.deliverd.plan(d; p. 38)6.It has been suggested that company-versus-company competition might besuperseded in the twenty-first century by:a.region-to-regionb.country-to-countryc.industry-to-industryd.supply chain-to-supply chain(d; p. 39)7.Which of the following are not key attributes of supply-chain managementa.inventory controlb.leveraging technologyc.customer powerd. a long-term orientatione.all are key attributes(e; p. 39)8.Contemporary supply chains should be fast and ____________.a.leanb.agilec.interactived.relevant(b; p. 40)9.An organization’s ability to respond to changes in demand with respect to volumeand variety refers to ____.a.responsivenessb.leannessc.agilityd.relevancy(c; p. 40)10.Which of the following is not associated with relational exchangesa.independenceb.trustmitmentd.shared benefits(a; p. 40)11.According to the text, ____________ has been at the center of the changes takingplace that affect the supply chain.a.logisticsb.warehousingc.technologyd.customer power(c; p. 41)12.What has been referred to as the greatest force of commodization known to man,for both goods and servicesa.McDonald’sb.The Internetc.Wal-Martd.Logistics(b; p. 41)13.The two key factors that have sparked much of the technological change affectingsupply chains are ____________ and ____________.a.EDI, ERPputing power, ERPc.EDI, Internetputing power, Internet(d; p. 41)14.The bullwhip effect:a.is an ineffective way to motivate warehouse employeesb.applies to rodeos and has nothing to do with supply-chain managementc.refers to the “swaying” motion associated with triple trailersd.refers to variability in demand orders among supply-chain participants(d; p. 42)15.Which of the following is not a way to reduce inventory levelsa.supply-push replenishmentb.smaller, more frequent orderse of premium transportationd.elimination of slower moving products(a; p. 42)16.A supply-chain council:a.ensures that unfair trade practices don’t happen in supply chainsb.is comprised of all relevant CEOsc.meets periodically to evaluate supply-chain performanced.is a lobbying group concerned with promoting favorable supply-chainlegislation(c; p. 43)17.Covisint, an on-line trading exchange, is an example of co-opetition in the____________ industry.a.fast-foodb.office supplyc.sporting goodsd.automotive(d; p. 44)18.Which of the following is not a method of supply chain coordinationa.co-opetitionb.dovetailingc.placing personnel from one supply-chain participant into the facility ofanother participantd.supply-chain councilse.all are methods(b; pp. 43–44)19.Which of the following represents a method of supply chain coordinationa.dovetailingb.co-opetitionc.benchmarkingd.nesting(b; p. 44)20.Which of the following is not a barrier to supply-chain managementa.regulatory and political considerationsck of top management commitmentc.reluctance to share, or use, relevant datad.incompatible corporate culturese.all are barriers(e; pp. 44–46)21.Data mining:a.is illegal in the United Statesb.is synonymous with marginal analysisc.looks for patterns and relationships in relevant datad.can only be done by grocery stores(c; p. 45)22.Looking for patterns and relationships in relevant data refers to:a.data warehousingb.marginal analysisc.correlation analysisd.data mining(d; p. 45)23.Which of the following is falsea.ERP systems tend to be relatively strong when it comes to logistics andsupply chain requirements.b.Installing ERP systems can take several years to complete.c.ERP systems offer tremendous potential for increasing organizationaleffectiveness and efficiency.d.Installing ERP systems can be expensive.e.All of the above are true.(a; pp. 45–46)24.Supply chains can be integrated by having various parties enter into and carry outlong-term mutually beneficial agreements. These agreements are known by several names. Which of the following is not one of these namesa.partnershipsb.strategic alliancesc.third-party arrangementsd.contract logisticse.all of the above are correct(e; p. 46)25.There are three primary methods that organizations can pursue when attempting tointegrate their supply chains. Which of the following is not one of thema.vertical integrationb.intensive distributionc.formal contractsrmal agreements(b; p. 47)26.All of the following are factors that distinguish contemporary third-party logisticsfrom earlier efforts except:a.there tends to be a formal contract in contemporary 3PLb.contemporary 3PL focuses on customized offeringsc.contemporary 3PL has a transactional focusd.contemporary 3PL focuses on mutual benefits(c; p. 48)27.What is a fourth-party logistics providera. a third-party logistics provider that has been in existence for at least 25 yearsb. a third-party logistics provider that has achieved ISO 9000 certificationc. a logistics intermediary that specializes in one logistics activity .,transportation, warehousing)d. a general contractor that coordinates the activities of third-party logisticsproviders(d; p. 49)28.Which of the following statements about supply-chain software is falsea.many supply-chain software packages are developed for specific, rather thangeneral, applicationsb.supply-chain software packages can focus on specific functional activitiessuch as transportation and warehousingc.supply-chain software packages can focus on specific supply-chain processessuch as customer relationship managementd.supply-chain software packages can attempt to simultaneously optimizesupply-chain processes across organizationse.all are true(a; pp. 49–50)29.The supply-chain management philosophy emerged in which decadea.1960sb.1970sc.1980sd.1990s(d; p. 36)30.Although nearly any organization can be part of a supply chain, supply-chainmanagement requires:a.the involvement of third-party logistics companiesb.overt management efforts by the organizations in a supply chainc.the participation of world-class organizationsd.at least one organization to be a multinational company(b; p. 37)31.A distinguishing feature of the JIT II concept is that:a.supplier and customer facilities are located in the same industrial parkb.only expedited transportation is usedpanies must have ISO 9000 certification to participated.suppliers have on-site offices at a particular customer(d; p. 39)32.What company developed the supplier integration program known as JIT IIa.Procter & Gambleb.Gapc.Bosed.McDonald’s(c; p. 39)33.Contemporary supply chains should be agile and ____________.a.fastb.leanc.interactived.relevant(a; p. 40)34.Which of the following is falsea.supply chains should employ a long-term orientationb.supply-chain management cannot be successful without information sharingc.partnerships must involve formal, contractual agreementsd. a long-term orientation tends to be predicated on relational exchanges(c; pp. 40–41)35.The variability in demand orders among supply-chain participants:a.cannot be controlledb.refers to the bullwhip effectc.can be controlled with electronic order placementd.is more pronounced in relational exchanges(b; p. 42)True-False Questions1.The supply-chain concept originated in the logistics literature. (True, p. 36)2.Customers are not included as part of supply chains. (False, pp. 36–37)3.Supply-chain management requires overt management efforts by the organizationswithin the supply chain. (True,4.The SCOR model identifies four key processes associated with supply-chainmanagement. (False, p. 38)5.JIT II is a supplier integration program that allows different suppliers to interact witheach other on a regular basis. (True, p. 39)6.Logistics has involvement in at least four of the key processes identified in the SCORmodel. (True, p. 38)7.Because customer needs and wants change relatively quickly, supply chains shouldbe fast and lean. (False, p. 40)8.With respect to supply chains, relevancy focuses on an organization’s ability torespond to changes in demand with respect to volume and variety. (False, p. 40)9.Supply chains should employ a long-term orientation with various participants. (True,p. 40)10.Formal partnerships are more likely than informal ones to result in improved long-term supply-chain performance. (True, p. 41)11.Power retailers have been at the center of changes taking place that affect thesupply chain. (False, p. 41)12.The Internet has been referred to as the greatest force of commodization known toman, for both goods and services. (True, p. 41)13.Enhanced communications across organizations in a supply chain is only dependenton the technological capabilities of the organizations. (False, p. 42)14.Variability in demand orders among supply-chain participants is known as the bubbleeffect. (False, p. 42)15.Inventory control in supply-chain management is attempting to move from “stopsand starts” to continuous flow. (True, p. 42)16.Supply chain disruptions ., delayed shipments) that occurred in the wake of theterrorist attacks in September 2001 have caused some supply chains to reassess their emphasis on inventory reduction. (True, p. 42)17.Supply-chain councils refer to lobbying groups concerned with promoting favorablesupply-chain legislation. (False, p. 43)18.Co-opetition is a concept that suggests that companies can be competitors in somesituations while working together in other situations. (True, p. 44)19.Covisint is an on-line trading exchange that represents an example of co-opetition inthe grocery industry. (False, p. 44)20.Regulatory considerations present a bigger obstacle than political considerations tosupply-chain management. (False, p. 44)21.The overall global climate for business has shifted toward allowing morecooperation among firms—which should help supply-chain management. (True, p.44)22.Top management is sometimes hesitant to fully commit to supply-chainmanagement. (True, p. 45)23.Data warehousing is a technique that looks for patterns and relationships in therelevant data. (False, p. 45)24.Although customer loyalty programs ., frequent shopper cards) can provide highlydetailed data to companies, there are some who believe that these programs potentially violate a customer’s right to privacy. (True, p. 45)25.Most ERP systems tend to be relatively weak when it comes to logistics and supplychain requirements. (True, p. 45)26.Corporate cultures should be an irrelevant consideration when designing a supplychain. (False, p. 46)27.An individual firm can only be involved in one supply chain at a time. (False, p. 46)28.The most common examples of vertical integration today are some lines of paint andautomotive tires. (True, p. 47)29.Intensive distribution is one of the methods that organizations can pursue whenattempting to integrate their supply chains. (False, p. 47)30. Informal agreements offer supply-chain participants more flexibility than othermethods of supply-chain integration. (True, p. 47)31.Contemporary third-party logistics has existed since about 1975. (False, p. 48)32.Contemporary third-party logistics tends to be characterized by standardized, asopposed to customized, offerings. (False, p. 48)33.A fourth-party logistics provider should be viewed as a general contractor whoseprimary purpose is to insure that third-party logistics providers are working toward relevant supply-chain goals. (True, p. 49)34.The fourth-party logistics concept appears to be best suited to small companies thatneed logistical assistance in only one or two functional areas. (False, p. 49)35.As a general rule, supply-chain software packages look to coordinate and integratefunctions, processes, and/or systems across multiple supply-chain participants. (True, p. 50)。

PART IIIEXAMINATION QUESTIONSCHAPTER 1: LOGISTICS AND THE SUPPLY CHAINMultiple Choice Questions1.Logistics as a percentage of U.S. Gross Domestic Product is approximately (within2%):a. 5%b. 10%c. 15%d. 20%e. none of the above(b; p. 4)2.Logistics clearly contributes to ________ and ___________ utility.a. time; placeb. form; timec. place; formd. possession; timee. none of the above(a p. 4)3.___________ utility refers to the value or usefulness that comes from a customerbeing able to take possession of a product.a.timeb.placec.formd.possession(d; p. 4)4.___________ utility refers to having products available where they are needed bycustomers.a.possessionb.timec.placed.form (c; p. 5)5. All of the following terms have been used to refer to business logistics except:a.business logistics b.industrial distribution c.logistics management d.physical distribution e.all of the above are correct (e; p. 5) 6. “ How well a company does what it says ita. efficiencyb. productivityc. leading edge logisticsd. effectiveness(d; p. 6)7. Every customer getting the same type and levels of logistics service refers toa. tailored logisticsb. mass logisticsc. effectivenessd. efficiency(b; p. 7)8. Which of the following is not a reason for the increased importance oflogistics?a.growing power of manufacturers b.reduction in economic regulation c.globalization of trade d. technological advances⑻ pp. 8-0)outsider ” developed the concept of the value chain? a.Donald Bowersox b.Gus Pagonis c.Michael Porter d. Michael Hammer (c; p. 8)10. The ___________ approach indicates that a company' s objectives can berealized by s going to do ” represents 9. What logisticsrecognizing the mutual interdependence of major functional areas.a.supply chainb.systemsc.interfunctionalityd.total cost(b; p. 10)11.The movement and storage of materials into a firm refers to:a.physical distributionb.materials managementc.materials handlingd.inbound logistics(d; p. 10)12.The movement and storage of materials within a firm refers to:a.physical distributionb.inbound logisticsc.materials managementd.procurement(c; p. 10)13.Logistics managers use the __________ approach to coordinate inboundlogistics,materials management, and physical distribution in a cost efficient manner.a.total costb.supply chainc.mass logisticsd.interfunctional (a; p. 11)14. A cost trade-off is a situation where:a.all costs react according to their individual degrees of inflation in theeconomyb.all costs are reflected as a percentage variation from standard costsc.some costs increase, some decrease, and the net effect is that total costsdecreased.some costs are eliminated by efficient management controls(c; p. 13)15.The cash flow associated with holding inventory is known as inventory ________a.turnoverb.valuationc.stockd.float(d; p. 14)16._________ refers to one location where customers can purchase products from twoor more brand-name retailers.a.intensive distributionb.co-brandingc.co-generationd.selective distribution (b; p. 14)17.Phantom freight refers to:a.paying more for transportation than the actual costte shipmentsc.shipments accepted by non-certified carriersd.freight that “ disappears ” in transit⑻ pp. 15-6)18.Freight absorption refers to:a. a special rate to cover increasing fuel costsb.rates that are higher than other carriers chargec.the ability of cardboard to absorb moistured.transportation payments lower than the actual costs incurred to ship theproduct(d; p. 16)1 9. Landed costs refer to:a. a product that is shipped via surface transportb. a product that is quoted cost on delivery (COD)c. a prepaid shipmentd. a price that includes both the cost of the product plus transportation tothe buyer(d; p. 15)20.___________ is the excess freight bill paid by customers who live near the shippingpoint.a. freight absorptionb. delivered pricec. phantom freightd. landed price(c; p. 15)21.In FOB origin pricing, all of the following are true except:a.prices quoted do not include transportation to the consignee b.marketers can adopt uniform prices on a regional or national basis c.consignees must arrange for the transportation of the purchased product d. the seller always receives the same net from each sale (b; p. 15)22. __________ refers to a situation where the applicable charges are paid at thetime ashipment is tendered to a carrier.a.freight prepaid b.freight absorption c.phantom freight d. FOB origin (a; p. 16)23. __________ refers to charges being paid at the time of shipment delivery.a.freight absorption b.freight yield c.freight collect d. FOB destination (c; p. 16)24. The four basic components of the marketing mix include all of the followingexcept:a. priceb. productionc. productd. place(b; p. 14)25. The most common interface between production and logistics generally involves:a. the use of plastic versus wood palletsb. the mode of transportationc. shipment pricingd.the length of production runs(d; p. 18)26.___________ refers to the delay of value-added activities such as assembly,production, and packaging to the latest possible time.a.building blocksb.deferralc.demurraged.postponement(d; p. 19)27.The ownership channel consists of all parties except:a.customersb.manufacturersc.wholesalersd.retailers(a; p. 19)28.The ____________ channel handles the physical flow of product.a.ownershipb.negotiationsc.logisticsd.promotions(c; p. 19)29.Which channel covers the movement of title to the goods?a.promotionsb.logisticsc.financed.ownership(d; p. 21)30.Which of the following is not part of the marketing channel?a.the logistics channelb.the negotiations channelc.the promotion channeld.the finance channele.all are part of the marketing channel (e; p. 19)31.Channel intermediaries:a.assume temporary ownership of the goodsb.fill nichesc.disappear as the market becomes organizedd.tend to lack focus(b; p. 24)32.Intermediaries in the marketing channel perform all of the following functions except:a.supply informationb.match buyers and sellersc.assume temporary ownership of the goodsd.develop and fill niches(c; pp. 23-24)33.The most costly logistics activity in many firms is _______a.industrial packagingb.warehousing managementc.order managementd.transportation management(d; p. 27)34.____________ is bringing together similar stocks from different sources.a.accumulatingb.assortingc.auditingd.allocating(a; p. 23)35. ____________ refers to breaking a homogenous supply into smaller lots.a.sorting outb.allocatingc.accumulatingd.assorting(b; p. 23)True-False Questions1.Absolute and relative logistics costs in relation to Gross Domestic Product vary fromcountry to country. (True; p. 4)2.Logistics clearly contributes to time and form utility. (False; p. 4)3.The current definition of logistics, as promulgated by the Council of Logistics Management,suggests that logistics is part of the supply chain process. (True; p. 6)4.The purpose of logistics is to maximize customer service. (False; p. 7)5.Logistical principles apply only to for-profit organizations. (False; p. 7)6.Two of the five primary activities in the value chain are inbound logistics and outbo undlogistics. (True; pp. 8—)7.The key aspect of the total cost approach is to maximize customer satisfaction. (False; p.13)8.The Internet has done little to improve logistical effectiveness and efficiency. (False; p.9)9.Stock-keeping units (SKUs) are the same as line items of inventory. (True; p.10)10.Inbound logistics refers to the movement and storage of materials into a firm. (True; p. 10)11.Inbound logistics is synonymous with materials management. (False; p. 10)12.Interfunctional logistics attempts to coordinate inbound logistics, materials management,and physical distribution in a cost efficient manner that supports an organization 'scustomer service objectives. (False; p. 10)mon sense is one of the keys to being an effective logistics manager. (True; p. 11)14.The key to the total cost approach is that all relevant cost items are consideredsimultaneously when making a decision. (True; p. 13)15.Logistics offers many companies an important route for creating marketing superiority.(True; p.14)16.Co-branding is a retailing strategy that is associated with place decisions. (True; p. 14)17.As a general rule, marketers prefer FOB origin pricing rather than FOB destination prici ng.(False; pp. 15-6)18.Phantom freight and freight absorption are associated with FOB origin pricing. (False; pp.15-16)19.It is better for a logistics manager to be a generalist rather than a specialist. (False; p.27)20.Stockouts refer to a situation where a company is out of an item at the same time that thereis demand for that item. (True; p. 18)21.Long production runs sometimes result in excessive inventory of products with limited demandfor them. (True; p. 18)22.Intermediaries assume ownership of goods while thye' re in the marketing channel. (False; p.24)23.Channel members are usually more concerned about sellers ' needs than with buyersneeds. (False; p. 20)24.The negotiations channel is the one where buy and sell agreements are reached. (True; p. 21)25.There is no linkage between the promotions and logistics channel. (False; pp. -223)26.The most significant contribution that the logistics channel makes to the overall channelprocess is the sorting function. (True; p. 23)27.The sorting function has four steps. (True; p. 23)28.The sorting function takes place between retailers and the consumer. (False; p. 23)29.A broker is a type of intermediary often associated with the negotiations channel. (True; p24.)30.In channel negotiations, all parties are presumed to have equal bargaining strength. (False;pp. 20-21)31.Freight forwarders are the most com mon in termediary in the logistics cha nn el. (True; p.24)32.Returned products represent one type of activity in the logistical channel. (True; p. 27)33.The key to total cost analysis is to make sure that either transportation or inventory costsare mini mized. (False; p. 13)34.There are relatively few opportunities for employment in the logistics sector. (False; p.27)35.The logistics channel is the most important of the marketing channels. (False; p. 19) L11。

PART IIIEXAMINATION QUESTIONSCHAPTER 1: LOGISTICS AND THE SUPPLY CHAINMultiple Choice Questions1.Logistics as a percentage of U.S. Gross Domestic Product is approximately (within2%):a.5%b.10%c.15%d.20%e.none of the above(b; p. 4)2.Logistics clearly contributes to ___________ and ___________ utility.a.time; placeb.form; timec.place; formd.possession; timee.none of the above(a; p. 4)3.___________ utility refers to the value or usefulness that comes from a customerbeing able to take possession of a product.a.timeb.placec.formd.possession(d; p. 4)4.___________ utility refers to having products available where they are needed bycustomers.a.possessionb.timec.placed.form(c; p. 5)5.All of the following terms have been used to refer to business logistics except:a.business logisticsb.industrial distributionc.logistics managementd.physical distributione.all of the above are correct(e; p. 5)6.“How well a company does what it says it’s going to do” represents ___________.a.efficiencyb.productivityc.leading edge logisticsd.effectiveness(d; p. 6)7.Every customer getting the same type and levels of logistics service refers to___________.a.tailored logisticsb.mass logisticsc.effectivenessd.efficiency(b; p. 7)8.Which of the following is not a reason for the increased importance of logistics?a.growing power of manufacturersb.reduction in economic regulationc.globalization of traded.technological advances(a; pp. 8–10)9.What logistics “outsider” developed the concept of the value chain?a.Donald Bowersoxb.Gus Pagonisc.Michael Porterd.Michael Hammer(c; p. 8)10.The ___________ approach indicates that a company’s objectives can be realized byrecognizing the mutual interdependence of major functional areas.a.supply chainb.systemsc.interfunctionalityd.total cost(b; p. 10)11.The movement and storage of materials into a firm refers to:a.physical distributionb.materials managementc.materials handlingd.inbound logistics(d; p. 10)12.The movement and storage of materials within a firm refers to:a.physical distributionb.inbound logisticsc.materials managementd.procurement(c; p. 10)13.Logistics managers use the ___________ approach to coordinate inbound logistics,materials management, and physical distribution in a cost efficient manner.a.total costb.supply chainc.mass logisticsd.interfunctional(a; p. 11)14.A cost trade-off is a situation where:a.all costs react according to their individual degrees of inflation in the economyb.all costs are reflected as a percentage variation from standard costsc.some costs increase, some decrease, and the net effect is that total costsdecreased.some costs are eliminated by efficient management controls(c; p. 13)15.The cash flow associated with holding inventory is known as inventory ___________.a.turnoverb.valuationc.stockd.float(d; p. 14)16.__________ refers to one location where customers can purchase products from twoor more brand-name retailers.a.intensive distributionb.co-brandingc.co-generationd.selective distribution(b; p. 14)17.Phantom freight refers to:a.paying more for transportation than the actual costte shipmentsc.shipments accepted by non-certified carriersd.freight that “disappears” in transit(a; pp. 15–16)18.Freight absorption refers to:a. a special rate to cover increasing fuel costsb.rates that are higher than other carriers chargec.the ability of cardboard to absorb moistured.transportation payments lower than the actual costs incurred to ship theproduct(d; p. 16)nded costs refer to:a. a product that is shipped via surface transportb. a product that is quoted cost on delivery (COD)c. a prepaid shipmentd. a price that includes both the cost of the product plus transportation to thebuyer(d; p. 15)20.___________ is the excess freight bill paid by customers who live near the shippingpoint.a.freight absorptionb.delivered pricec.phantom freightnded price(c; p. 15)21.In FOB origin pricing, all of the following are true except:a.prices quoted do not include transportation to the consigneeb.marketers can adopt uniform prices on a regional or national basisc.consignees must arrange for the transportation of the purchased productd.the seller always receives the same net from each sale(b; p. 15)22.___________ refers to a situation where the applicable charges are paid at the time ashipment is tendered to a carrier.a.freight prepaidb.freight absorptionc.phantom freightd.FOB origin(a; p. 16)23.___________ refers to charges being paid at the time of shipment delivery.a.freight absorptionb.freight yieldc.freight collectd.FOB destination(c; p. 16)24.The four basic components of the marketing mix include all of the following except:a.priceb.productionc.productd.place(b; p. 14)25.The most common interface between production and logistics generally involves:a.the use of plastic versus wood palletsb.the mode of transportationc.shipment pricingd.the length of production runs(d; p. 18)26.___________ refers to the delay of value-added activities such as assembly,production, and packaging to the latest possible time.a.building blocksb.deferralc.demurraged.postponement(d; p. 19)27.The ownership channel consists of all parties except:a.customersb.manufacturersc.wholesalersd.retailers(a; p. 19)28.The ____________ channel handles the physical flow of product.a.ownershipb.negotiationsc.logisticsd.promotions(c; p. 19)29.Which channel covers the movement of title to the goods?a.promotionsb.logisticsc.financed.ownership(d; p. 21)30.Which of the following is not part of the marketing channel?a.the logistics channelb.the negotiations channelc.the promotion channeld.the finance channele.all are part of the marketing channel(e; p. 19)31.Channel intermediaries:a.assume temporary ownership of the goodsb.fill nichesc.disappear as the market becomes organizedd.tend to lack focus(b; p. 24)32.Intermediaries in the marketing channel perform all of the following functions except:a.supply informationb.match buyers and sellersc.assume temporary ownership of the goodsd.develop and fill niches(c; pp. 23–24)33.The most costly logistics activity in many firms is ____________.a.industrial packagingb.warehousing managementc.order managementd.transportation management(d; p. 27)34.____________ is bringing together similar stocks from different sources.a.accumulatingb.assortingc.auditingd.allocating(a; p. 23)35.____________ refers to breaking a homogenous supply into smaller lots.a.sorting outb.allocatingc.accumulatingd.assorting(b; p. 23)True-False Questions1.Absolute and relative logistics costs in relation to Gross Domestic Product vary fromcountry to country. (True; p. 4)2.Logistics clearly contributes to time and form utility. (False; p. 4)3.The current definition of logistics, as promulgated by the Council of LogisticsManagement, suggests that logistics is part of the supply chain process. (True; p. 6)4.The purpose of logistics is to maximize customer service. (False; p. 7)5.Logistical principles apply only to for-profit organizations. (False; p. 7)6.Two of the five primary activities in the value chain are inbound logistics andoutbound logistics. (True; pp. 8–9)7.The key aspect of the total cost approach is to maximize customer satisfaction. (False;p. 13)8.The Internet has done little to improve logistical effectiveness and efficiency. (False;p. 9)9.Stock-keeping units (SKUs) are the same as line items of inventory. (True; p.10)10.Inbound logistics refers to the movement and storage of materials into a firm. (True; p.10)11.Inbound logistics is synonymous with materials management. (False; p. 10)12.Interfunctional logistics attempts to coordinate inbound logistics, materials manage-ment, and physical distribution in a cost efficient manner that supports anorganization’s customer service objectives. (False; p. 10)mon sense is one of the keys to being an effective logistics manager. (True; p.11)14.The key to the total cost approach is that all relevant cost items are consideredsimultaneously when making a decision. (True; p. 13)15.Logistics offers many companies an important route for creating marketingsuperiority. (True; p.14)16.Co-branding is a retailing strategy that is associated with place decisions. (True; p. 14)17.As a general rule, marketers prefer FOB origin pricing rather than FOB destinationpricing. (False; pp. 15–16)18.Phantom freight and freight absorption are associated with FOB origin pricing. (False;pp. 15–16)19.It is better for a logistics manager to be a generalist rather than a specialist. (False; p.27)20.Stockouts refer to a situation where a company is out of an item at the same time thatthere is demand for that item. (True; p. 18)21.Long production runs sometimes result in excessive inventory of products withlimited demand for them. (True; p. 18)22.Intermediaries assume ownership of goods while the y’re in the marketing channel.(False; p. 24)23.Channel members are usually more concerned about sellers’ needs than with buyers’needs. (False; p. 20)24.The negotiations channel is the one where buy and sell agreements are reached. (True;p. 21)25.There is no linkage between the promotions and logistics channel. (False; pp. 22–23)26.The most significant contribution that the logistics channel makes to the overallchannel process is the sorting function. (True; p. 23)27.The sorting function has four steps. (True; p. 23)28.The sorting function takes place between retailers and the consumer. (False; p. 23)29.A broker is a type of intermediary often associated with the negotiations channel.(True; p 24.)30.In channel negotiations, all parties are presumed to have equal bargaining strength.(False; pp. 20-21)31.Freight forwarders are the most common intermediary in the logistics channel. (True;p. 24)32.Returned products represent one type of activity in the logistical channel. (True; p. 27)33.The key to total cost analysis is to make sure that either transportation or inventorycosts are minimized. (False; p. 13)34.There are relatively few opportunities for employment in the logistics sector. (False; p.27)35.The logistics channel is the most important of the marketing channels. (False; p. 19)。

参考答案及解析（一）一、单项选择题1．A2．C 本题主要考查(de)知识点为现代物流(de)特征.现代物流主要有六个特征,即电子化、网络化、社会化、集约化、系统性和国际化.3．B 本题主要考查(de)知识点为物流作业管理(de)概念.物流作业管理是指对物流活动或是相关(de)功能要素进行管理,主要包括运输与配送管理、仓储管理、物料管理、包装管理、装卸搬运管理、流通加工管理和物流信息管理等.二、多项选择题1．BCDE 本题主要考查(de)知识点为物流系统(de)构成要素.根据国家物流标准中(de)定义,物流系统是指由两个或两个以上(de)物流功能单元构成(de),以完成物流服务为目(de)(de)有机集合体.一般而言,物流系统(de)构成要素主要有物流设施、物流设备、物流信息系统、人员及组织管理.2．ABCE 本题主要考查(de)知识点为物流系统(de)特点.物流系统具有以下五个特点：(1)目(de)性.(2)整体性.(3)协调性.(4)专业性.(5)先进性与开放性.3．ACDE4．ABCDE5．BCE本题主要考查(de)知识点为物流标准化(de)特点.物流标准化有以下六个特点：(1)复杂性.(2)固有性.(3)科学性.(4)民主性.(5)经济性.(6)国际性.参考答案及解析（二）一、单项选择题1．A2．D3．B 本题主要考查(de)知识点为仓库管理(de)质量第一原则.物资保管(de)根本目(de)就是要保持物资原有(de)使用价值和价值,以优质物资满足企业(de)生产需要.所以,物资保管必须要将物资保管(de)质量放在第一位,保证库存物资质量良好、数量正确、配套齐全、账物相符.4．C 本题主要考查(de)知识点为经常库存(de)概念.经常库存是指企业在正常(de)经营环境下为了满足日常所需而建立(de)库存.仓库一般通过经常库存来保证一定时期(de)供应能力,这种库存随着陆续(de)出库需要而不断地减少,当库存降低到某一水平时,就要通过订货来补充库存.此外,经常库存(de)高低与库存补充(de)采购也有着密切(de)联系.5．A 本题主要考查(de)知识点为仓库生产管理(de)内容.仓库生产管理,即仓库作业过程管理,仓库规划管理,物品(de)收、发、保管,以及物品(de)搬运作业管理等.二、多项选择题1．BC 本题主要考查(de)知识点为仓库根据保管形态(de)分类.根据保管形态,可将仓库分为普通仓库、保温仓库、特种仓库和水上仓库四种. 2．ABDE 本题主要考查(de)知识点为仓库管理原则.为了能够以较少(de)劳动消耗来高质量地完成物资(de)保管工作,在仓库管理(de)实际工作中应遵循以下基本原则：(1)质量第一.(2)预防为主.(3)讲究科学.(4)提高效率.(5)确保安全.3．ABD4．ACE 本题主要考查(de)知识点为库存按照经营过程(de)角度(de)分类.按照经营过程(de)角度分类,库存可分为：(1)经常库存.(2)在途库存.(3)安全库存.(4)投机库存.(5)季节性库存.(6)促销库存.(7)呆滞库存.5．ABC 本题主要考查(de)知识点为协同供应体系下(de)库存管理模式.协同供应体系下(de)库存管理模式,主要是通过共同管理业务过程及共享信息来改善用户与供应商(de)伙伴关系,提高预测(de)精准度,最终达到提高供应效率、降低库存和提高用户满意度(de)目(de).协同供应体系下(de)库存管理模式,主要有及时供应、供应商寄售、保全库和虚拟库存等多种形式.参考答案及解析（三）一、单项选择题1．B2. D3. A 本题主要考查(de)知识点为防震包装(de)概念.防震包装又被称作为缓冲包装,是指为了减缓内装物受到冲击和振动,保护其免受损坏所采取(de)一定防护措施(de)包装.防震包装主要有以下三种方法：(1)全面防震包装方法.(2)部分防震包装方法.(3)悬浮式防震包装方法.4. B 本题主要考查(de)知识点为木板箱(de)特点.从保护功能方面来看,木板箱具备较高(de)抗戳穿强度和抗压强度,可以较好地抵抗外物碰撞,承受较高(de)堆垛负荷,尤其是在受潮(de)情况下,不会由于强度下降而变形导致倒垛事故.二、多项选择题1. ABDE 本题主要考查(de)知识点为产品包装基本原则.产品包装基本原则包括适用原则、美观原则、可靠原则、经济原则和科学原则.2. ADE 本题主要考查(de)知识点为现代物流包装容器(de)主要类型.现代物流包装容器(de)主要类型有：(1)瓦楞纸箱.(2)木箱.(3)托盘.(4)集装箱.(5)塑料周转箱.3. AB 本题主要考查(de)知识点为真空包装法(de)别称.真空包装法又称作减压包装法或是排气包装法.这种包装能够阻挡外界(de)水汽进入包装容器内,也可以防止在密闭(de)防潮包装内部存有潮湿空气,在气温下降(de)时候结露.选项C、D、E是防震包装(de)三种方法.4. BCE参考答案及解析（四）一、单项选择题1. D 本题主要考查(de)知识点为装卸搬运.任何商品,无论其处于何种状态,当要对它进行运输、储存、包装及流通加工时,都需要进行装卸搬运作业.因此,装卸搬运是物流各环节(de)连接点,是连接储运(de)纽带,贯穿于物流(de)全过程.2. B 本题主要考查(de)知识点为叉车(de)优点.叉车是指具有各种叉具,能够对货物进行升降和移动以及装卸作业(de)搬运车辆.它具有灵活、机动性强、转弯半径小、结构紧凑、成本低廉等优点.3. A 本题主要考查(de)知识点为装卸搬运合理化(de)原则.装卸搬运合理化(de)原则包括：(1)装卸搬运次数最少.(2)装卸、搬运移动距离最近.(3)装卸搬运作业衔接流畅.(4)机械化作业.(5)托盘化、集成化等成组作业.(6)省力化作业.(7)系统化.选项A是装卸搬运合理化(de)措施.二、多项选择题1. ABCD 本题主要考查(de)知识点为装卸搬运(de)特点.装卸搬运(de)特点有：(1)装卸搬运是附属性、伴生性(de)活动.(2)装卸搬运是支持、保障性活动.(3)装卸搬运是衔接性(de)活动.2. ABCDE3. BE 本题主要考查(de)知识点为散装装卸搬运作业(de)对象.散装装卸搬运主要是指对大批量粉状、粒状货物进行无包装散装、散卸和搬运,其作业对象主要包括煤炭、建材、矿石等大宗货物,以及粮食、水泥等.4. ADE5. ACDE6. ABDE参考答案及解析（五）一、单项选择题1. B本题主要考查(de)知识点为航空运输(de)缺点.航空运输难以实现“门到门”(de)运输服务,需要借助于其他运输工具转运,主要是需要借助于汽车运输工具.可见,其可达性差.2. A 本题主要考查(de)知识点为物流运输(de)“四原则”.物流运输(de)“四原则”包括：(1)及时.(2)准确.(3)经济.(4)安全.3. D二、多项选择题1. BCE2. CDE 本题主要考查(de)知识点为运输合理化(de)决定性因素.运输合理化(de)决定因素包括：(1)运输距离.(2)运输环节.(3)运输工具.(4)运输时间.(5)运输费用.3. CE参考答案及解析（六）一、单项选择题1. B2. C 本题主要考查(de)知识点为配送按照配送主体进行分类(de)类型.按配送主体进行分类,可将配送分为：(1)生产企业配送.(2)分销商配送.(3)连锁店集中配送.(4)社会配送中心配送.3. D 本题主要考查(de)知识点为不合理(de)配送表现形式.在配送实施中,因为有很多经营观念不合理,使配送优势无法得以充分发挥,反而损坏配送(de)形象.例如,配送企业利用配送手段,向客户转嫁库存、资金困难；在库存过大(de)时候,强行让客户接货,以缓解自己(de)库存压力；在资金紧张(de)时候,长期占压客户资金；在资源紧张时,将客户委托(de)资源挪作他用来获利等.二、多项选择题1. ABCDE2. ABD 本题主要考查(de)知识点为配送合理化措施.配送合理化措施包括：(1)推行加I配送.(2)推行共同配送.(3)实行双向配送.(4)推行准时配送系统.(5)推行即时配送.3. AC 本题主要考查(de)知识点为配送中心从经营主体(de)角度划分(de)类型.从经营主体(de)角度可将配送中心分为：(1)厂商主导型配送中心.(2)批发商主导型靛送中心.(3)零售商主导型配送中心.(4)物流企业主导型配送中心.(5)共同型配送中心.参考答案及解析（七）一、单项选择题1. D 本题主要考查(de)知识点为供应链管理(de)职能领域(de)内容.供应链管理分为职能领域和辅助领域.职能领域主要包括产品工程、产品技术保证、采购、生产控制、库存控制、仓储管理、分销管理.而辅助领域主要包括客户服务、制造、设计工程、会计核算、人力资源、市场营销.2. A 本题主要考查(de)知识点为供应链管理(de)特点.无论供应链上(de)企业有多少种类型,也无论供应链是长还是短,供应链始终都是由客户需求驱动(de),企业创造(de)价值只能通过客户(de)满意并产生利润来衡量.只有当客户取得成功,供应链才能得以存在、延续并发展.因此,供应链管理以最终客户为中心.二、多项选择题1. BCE 本题主要考查(de)知识点为现代企业(de)供应链特征.现代企业(de)供应链主要有以下特征：复杂性、动态性、面向用户需求、交叉性、创新性和风险性.2. ABCD3. ABDE 本题主要考查(de)知识点为供应链管理.供应链管理不仅包括物流过程(de)管理,而且还包括对生产过程(de)管理.参考答案及解析（八）一、单项选择题1. C 本题主要考查(de)知识点为作业信息.作业信息是产生于物流作业层(de)信息,是物流管理最基层(de)信息,一般具有量大、面广和发生频率高等特点.2. B3. B 本题主要考查(de)知识点为条码技术.条形码(de)符号是沿垂直方向印刷标示,作为水平方向(de)“线”存储信息.二维码(de)符号是在水平和垂直两个方面印刷标示,以“面”来存储信息.二、多项选择题1. ABC 本题主要考查(de)知识点为物流信息按照流通环节(de)分类.按照流通环节分,物流信息分为运输信息、仓储信息、装卸搬运信息、包装信息和加工信息五类.2. ABCDE3. ACDE4. BCD 本题主要考查(de)知识点为企业经营系统.企业经营系统本身包含了物流管理系统、价值管理系统和信息管理系统.其中,价值管理系统是企业经营运作(de)核心,物流管理系统是价值(de)实物载体和实现系统,信息管理系统是企业经营运作(de)动力系统.参考答案及解析（九）一、单项选择题1. C2. D 本题主要考查(de)知识点为物流成本决策.物流成本决策是在物流成本预测(de)基础上,根据其他有关资料,运用决策理论和方法,从各种备选方案中选择最优方案(de)过程,以便确定目标成本,制定成本计划.它是实现成本(de)事前控制,提高经济效益(de)重要途径.3. A二、多项选择题1. ADE 本题主要考查(de)知识点为物流成本按物流活动范围进行(de)分类.按物流活动范围分类,可将物流成本分为采购物流成本、生产物流成本、销售物流成本、回收物流成本和废弃物流成本.2. ADE3. ACD 本题主要考查(de)知识点为物流成本(de)特性.物流成本(de)特性包括：(1)背反性.(2)系统性.(3)分散性.(4)隐蔽性.(5)核算标准不统一.(6)战略性.(7)行业相关性.(8)独特性.(9)削减(de)乘数效应.4. BD 本题主要考查(de)知识点为物流成本事前控制采用(de)方法.物流成本事前控制通常采用目标成本法,也采用预算法,是指经过物流成本预测和决策,确定目标成本,并将目标成本分解,结合责任制,层层控制.参考答案及解析（十）一、单项选择题本题主要考查(de)知识点为国际物流系统(de)核心.国际物流系统(de)一般要素由劳动者、资金和货物三者构成.其中,劳动者是物流系统(de)核心和第一要素；资金是物流系统顺畅运转(de)保障；货物(指各种实物)是物流系统(de)作业对象.本题主要考查(de)知识点为战术层计划(de)别称.战术层计划也称年度计划或运营计划,即在1年内所要达到(de)国际物流目标.二、多项选择题本题主要考查(de)知识点为空运(de)特点.空运(de)特点是迅速、及时、运费贵.选项B是海运(de)特点.参考答案及解析（十一）一、单项选择题1. C 本题主要考查(de)知识点为第三方物流发展(de)基础.信息技术和网络技术是第三方物流发展(de)基础.物流服务过程中,信息技术发展实现了信息实时共享,促进了物流管理(de)科学化,极大地提高了物流效率和物流效益.网络技术实现了对物流系统(de)集中化和集成化(de)管理,使得整个物流(de)成本下降.2. B 本题主要考查(de)知识点为使用第三方物流(de)优越性.使用第三方物流(de)优越性有以下几点：(1)有助于降低成本.(2)有助于集中主业.(3)有助于减少库存.(4)有助于提高顾客(de)服务水平.(5)有助于企业快速进入新市场.选项B属于第三方物流(de)社会效益.3. D4. A二、多项选择题1. ABCDE2. BC 本题主要考查(de)知识点为精益物流系统(de)组成.精益物流系统是由提供物流服务(de)基本资源,电子化信息,以及使物流系统实现“精益”效益(de)决策规则组成(de)系统.参考答案及解析（十二）一、单项选择题1. C2. D 本题主要考查(de)知识点为电子商务物流(de)发展方向.电子商务物流(de)发展方向是：(1)多功能化——物流业发展(de)方向.(2)一流(de)服务——物流企业(de)追求.(3)信息化——现代物流业(de)必由之路.(4)全球化——物流企业竞争(de)趋势.3. C 本题主要考查(de)知识点为绿色物流(de)内涵.绿色物流(de)内涵包括以下五个方面：(1)集约资源.(2)绿色运输.(3)绿色仓储.(4)绿色包装.(5)废弃物物流.二、多项选择题1. ABD2. ABCD 本题主要考查(de)知识点为逆向物流(de)特点.逆向物流(de)特点主要表现为以下几点：(1)分散性.(2)缓慢性.(3)混杂性.(4)多变性.现代物流学单元综合测试（一）参考答案及解析一、单项选择题1. D 本题主要考查(de)知识点为物流(de)概念.物流(de)概念最早出现在20世纪初(de)美国,从产生到发展大致经历了三个阶段,即物流概念(de)孕育与萌芽、分销物流学阶段和现代物流学阶段.目前正处于现代物流学阶段.2. D 本题主要考查(de)知识点为物流系统(de)构成要素.一般而言,物流系统(de)构成要素主要有物流设施、物流设备、物流信息系统、人员及组织管理.其中,物流信息系统是现代物流(de)重要应用,包括运输、仓储库存、配送、订单、财务、统计等各个功能子系统.3. C 本题主要考查(de)知识点为物流管理(de)·基本内容.物流管理(de)基本内容包括：物流作业管理、物流战略管理、物流成本管理、物流服务管理、物流人力资源管理和供应链管理.其中,物流服务是指物流企业(或企业内部(de)物流部门)从处理客户订货开始,直到商品送交客户过程中所进行(de)全部活动.物流服务管理就是对这些活动进行管理.4. D 本题主要考查(de)知识点为流通仓库(de)特点.流通仓库具备周转快、附加值高、时间性强等特点.5. D 本题主要考查(de)知识点为保税仓库(de)定义.保税仓库是经海关批准,在海关监督下,专门用于存放未办理关税手续而入境或过境货物(de)场所.换言之,保税仓库是本国国土上,获得海关许可(de)、可以长期储存外国货物(de)仓库；同样,保税货场是获得海关许可(de),可以装卸或搬运外国货物并暂时存放(de)场所.6. B 本题主要考查(de)知识点为呆滞库存(de)概念.呆滞库存是指那些已经储存一段时间,并且没有市场需求(de)商品库存,包括由于损坏不再有效用(de)商品库存,或者是由于没有市场销路而卖不出去(de)商品库存.7. A 本题主要考查(de)知识点为瓦楞纸箱(de)优点.从保护(de)功能来看,瓦楞纸箱(de)优点是：(1)瓦楞纸箱(de)设计能够使它具备足够(de)强度.(2)富有弹性,具有较好(de)防震功能.(3)密封性好,具备防尘、保持产品清洁卫生等功能.8. A 本题主要考查(de)知识点为周转箱(de)定义.周转箱是一种适合短途运输、能够长期重复使用(de)运输包装.9. C 本题主要考查(de)知识点为包装(de)防震保护技术.防震包装主要有以下三种方法：(1)全面防震包装方法.(2)部分防震包装方法.(3)悬浮式防震包装方法.10. C 本题主要考查(de)知识点为搬运与运输二者(de)区别.搬运是在同一地域(de)小范围内发生(de),而运输是在较大范围内发生(de),两者是量变到质变(de)关系,中间没有一个绝对(de)界限.11. B 本题主要考查(de)知识点为运输管理(de)定义.运输管理主要是指产品从生产者到中间商,再到消费者(de)运送过程(de)管理.12. D 本题主要考查(de)知识点为运输管理(de)原则.运输管理应遵循(de)原则是及时、准确、经济和安全.13. B 本题主要考查(de)知识点为各种运输方式(de)缺点.水路运输受季节、气候、水位等自然条件(de)影响程度较大,因而一年中中断运输(de)时间较长.14. B 本题主要考查(de)知识点为流通加工合理化(de)途径.实现流通加工合理化主要应考虑以下几个方面：(1)加工与合理商流相结合.(2)加工与配送相结合.(3)加工与合理运输相结合.(4)加工与配套相结合.(5)加工与节约相结合.15. A 本题主要考查(de)知识点为流通加工(de)目(de).流通加工(de)目(de)具体表现在以下几个方面：(1)强化流通阶段(de)保管功能.(2)回避流通阶段(de)商业风险.(3)提高商品附加价值.(4)满足消费者多样化(de)需求.(5)提高运输保管效率组装型商品.食品类商品(de)保鲜包装、罐装食品(de)加工等属于强化流通阶段(de)保管功能.二、多项选择题16. ABCDE 本题主要考查(de)知识点为现代物流(de)特征.现在物流(de)特征有：(1)电子化.(2)网络化.(3)社会化.(4)集约化.(5)系统化.(6)国际化.17. ABCDE 本题主要考查(de)知识点为物流(de)概念.根据中华人民共和国国家标准物流术语,物流是指物品从供应地向接受地(de)实体流动过程,是根据实际需要,将运输、储存、装卸、搬运、包装、流通加工、配送、信息处理等基本功能实施(de)有机结合.18. ABE 本题主要考查(de)知识点为仓库(de)分类.按照仓库(de)用途,可将其分为自用仓库、营业仓库和公用仓库.19. ABE 本题主要考查(de)知识点为对保税仓库概念(de)理解.保税仓库是经海关批准,在海关监督下,专门用于存放未办理关税手续而入境或过境货物(de)场所.换言之,保税仓库是在本国国土上,获得海关许可(de)、可以长期储存外国货物(de)仓库；同样,保税货场是获得海关许可(de),可以装卸或搬运外国货物并暂时存放(de)场所.20. BC 本题主要考查(de)知识点为包装.在社会再生产过程中,包装位于生产过程(de)末端和物流过程(de)开端,即包装不仅是生产(de)终点,而且是物流(de)始点.21. ABCDE 本题主要考查(de)知识点为产品包装(de)基本原则.产品包装(de)基本原则有：(1)适用原则.(2)美观原则.(3)可靠原则.(4)经济原则.(5)科学原则.22. ABE 本题主要考查,(de)知识点为装卸搬运(de)分类.按照货物(de)集散程度,可以将装卸搬运分为单件装卸搬运、集装装卸搬运和散装装卸搬运三种. I23. DE 本题主要考查(de)知识点为距离、物流量与搬运运输设备(de)关系.简单(de)搬运设备适合距离短、物流量小(de)搬运需求；复杂(de)搬运设备适合距离短、物流量大(de)搬运需求；简单(de)运输设备适合距离长、物流量小(de)运输需求；复杂(de)运输设备适合距离长、物流量大(de)运输需求.24. ABCDE 本题主要考查(de)知识点为公路运输(de)优点.公路运输具有以下优点：(1)快速.(2)灵活、方便.(3)货物破损率低.(4)投资少. 25. ABCD 本题主要考查(de)知识点为配送中心(de)分类.从经营主体(de)角度划分,可将配送中心分为：(1)厂商主导型配送中心.(2)批发商主导型配送中心.(3)零售商主导型配送中心.(4)物流企业主导型配送中心.(5)共同型配送中心.现代物流学单元综合测试（二）参考答案及解析一、单项选择题1．A 本题主要考查(de)知识点为供应链.一个完整(de)供应链始于原材料(de)供应商,止于最终用户.2．A 本题主要考查(de)知识点为作业信息.按管理层次分,物流信息分为作业信息、战术信息与战略信息.其中,作业信息是产生于物流作业层(de)信息,是物流管理最基层(de)信息,一般具有量大、面广和发生频率高等特点.3．C 本题主要考查(de)知识点为销售物流成本(de)定义.销售物流成本是指从确定销售对象时刻开始,直到商品出库送交到顾客为止(de)物流过程中所发生(de)费用,包括包装、商品出库、运输和配送等方面(de)费用. 4．A 本题主要考查(de)知识点为国际物流远期计划(de)别称.战略层计划也称为国际物流远期计划、国际物流远景规划或发展战略规划.5．C 本题主要考查(de)知识点为精益物流.精益物流(de)核心是追求消灭包括库存在内(de)一切浪费,并围绕此目标发展(de)一系列具体方法. 6．A 本题主要考查(de)知识点为电子商务(de)特点.物流领域网络化(de)基础是信息化.7．D 本题主要考查(de)知识点为供应链管理职能领域(de)内容.职能领域主要包括产品工程、产品技术保证、采购、生产控制、库存控制、仓储管理和分销管理.选项D属于辅助领域. 8．D 本题主要考查(de)知识点为GIS在物流中(de)应用.GIS在物流中(de)应用主要有物流配送需求分析、系统模型设计和系统功能实现等.9．A 本题主要考查(de)知识点为物流成本控制(de)内容及其内涵.一般情况下,物流成本控制可按成本发生(de)时间先后划分为事前控制、事中控制和事后控制三类,即成本控制过程中(de)设计阶段、执行阶段和考核阶段.其中,物流成本事前控制是指在物流活动或提供物流作业前,对影响物流成本(de)经济活动进行事前(de)规划和审核,确定目标物流成本,它是物流成本(de)前馈控制.10．A 本题主要考查(de)知识点为国际物流计划制订(de)原则.总体协调发展原则要求物流计划(de)制订首先必须结合到公司(de)战略规划,其次是要考虑当前在具体(de)业务过程中(de)问题.11．D 本题主要考查(de)知识点为电子商务物流(de)发展方向.信息化、全球化、多功能化和一流(de)服务水平,已成为电子商务下(de)物流企业追求(de)目标. 多功能化是物流业发展(de)方向.一流(de)服务是物流企业(de)追求.信息化是现代物流业(de)必由之路.全球化是物流企业竞争(de)趋势.12．A 本题主要考查(de)知识点为第三方物流(de)基本特征及其内涵.第三方物流应具有系统(de)物流功能,这是第三方物流产生和发展(de)基本要求.13．A 本题主要考查(de)知识点为拉式供应链.推式供应链追求规模经济,拉式供应链追求范围经济.14．D 本题主要考查(de)知识点为回收物流成本.回收物流成本是指包括材料、容器、退货和换货等由销售对象回收到本企业(de)物流过程中所发生(de)费用.。

现代物流学试题及答案一、单选题1. 现代物流的核心目标是：A. 降低成本B. 提高效率C. 客户满意度D. 以上都是答案：D2. 物流管理的“3R”原则不包括：A. 正确的时间B. 正确的地点C. 正确的数量D. 正确的价格答案：D3. 以下哪项不是物流信息系统的功能？A. 订单处理B. 库存控制C. 财务管理D. 客户服务答案：C4. 物流服务水平的衡量指标不包括：A. 交货速度B. 交货准确性C. 运输成本D. 订单处理时间答案：C5. 供应链管理的最终目标是：A. 降低库存B. 提高利润C. 客户满意度D. 供应链整合答案：D二、简答题1. 简述物流的三个基本功能。

物流的三个基本功能包括运输、存储和包装。

运输是将货物从一个地方移动到另一个地方的过程，是物流中最重要的环节之一。

存储是货物在运输过程中的临时存放，以满足生产或销售的需要。

包装则是为了保护货物在运输过程中不受损害，同时也方便运输和存储。

2. 什么是供应链管理？它与传统物流管理有何不同？供应链管理是一种集成的管理方法，它涵盖了从原材料采购到最终产品交付给消费者的整个流程。

与传统物流管理相比，供应链管理更加注重整个供应链的协同和优化，而不仅仅是物流环节的效率。

三、论述题1. 论述电子商务对现代物流的影响。

电子商务的兴起极大地推动了现代物流的发展。

首先，电子商务要求物流服务更加快速和灵活，以满足消费者对即时配送的需求。

其次，电子商务的全球化特性要求物流企业拓展其服务范围，实现跨国界的物流服务。

此外，电子商务还促进了物流信息技术的发展，如在线订单处理、实时库存管理和电子数据交换等。

2. 分析物流成本控制的策略。

物流成本控制的策略包括：优化运输路线以减少运输成本；采用先进的库存管理系统以降低库存成本；通过集中采购和批量购买来降低采购成本；利用信息技术提高物流操作的效率，减少人工成本；以及通过供应链整合，实现资源共享，降低整体物流成本。

四、案例分析题案例：某公司计划扩展其物流网络，以支持其在亚洲市场的扩张。

现代物流学试题三及答案一、选择题(每题2分，共20分)下列各题A、B、C、D四个选项中，只有一个选项是正确的，请将正确的选项涂写在答题卡相应位置上，答在试卷上不得分。

1．对象物所有权转移的活动称之为（），而（）是实物从供给方向需求方的转移，二者共同构成了流通的主要内容。

A．资金流，信息流 B．商流，物流C．信息流，资金流 D．物流，商流2．物流系统设计的核心是（）。

A．概略设计 B．系统分析 C．方案确定 D．详细设计3．在下列运输方式中，运量相对较大的是（）。

A．水路运输 B．陆路运输 C．航空运输 D．管道运输4．反映物流各种活动内容的知识、资料、图象、数据、文件的总称称为（）。

A．物流情报 B．物流集合 C．物流汇编 D．物流信息5．日本早稻田大学西泽修教授将物流成本的隐含性描述为（）。

A．物流成本死海说 B．物流成本冰山说C．物流成本陆地说 D．物流成本暗箱说6．应用最广泛的叉车是（）。

A．平衡重式叉车 B．插腿式叉车 C．内燃式叉车 D．前移式叉车7．就物流系统而言，（）是保证整个物流系统正常运作的关键，是物流系统的“心脏”。

A．集装化器具标准 B．物流设施标准C．物流信息管理系统 D．基础标准8．供应链是（）结构。

A．直链 B．网链 C．支链 D．环状9．企业利用第三方物流，可使企业专注于提高（）。

A．核心竞争力 B．经济效益 C．社会价值 D．社会效益10．各种物流服务的基本功能，特别是运输、仓储、信息集成、存货管理、订单处理、物料采购等功能最可能成为增值服务延伸的（）。

A．核心 B．起点 C．终点 D．加油站二、简答题（每题5分，共40分）1.简述物流系统分析的作用和原则。

2.简述物流战略的概念和内容？3.简述包装的功能以及实现包装合理化的途径？4.国际物流的主要运作活动有哪些？5.如何实施有效的供应链管理？6.我国第四方物流运营应采取什么样的模式？7.国外发达国家物流产业发展政策对我国有哪些借鉴？8．简述绿色物流系统的特征？三、论述题（每题10分，共20分）1.物流管理组织结构的基本形态有哪几种?并论述各自的特点？2.仓储管理的任务是什么？如何实现仓储的合理化？四、案例题（每题20分，共20分）物流的概念自80年代传入我国以来，经过政府有关部门、研究机构及广大企业大力宣传和倡导，已逐渐走出象牙塔，成为大众的热门话题。

PART IIIEXAMINATION QUESTIONSCHAPTER 1: LOGISTICS AND THE SUPPLY CHAINMultiple Choice Questions1.Logistics as a percentage of U.S. Gross Domestic Product isapproximately (within 2%):a.5%b.10%c.15%d.20%e.none of the above(b; p. 4)2.Logistics clearly contributes to ___________ and ___________ utility.a.time; placeb.form; timec.place; formd.possession; timee.none of the above(a; p. 4)3.___________ utility refers to the value or usefulness that comes froma customer being able to take possession of a product.a.timeb.placec.formd.possession(d; p. 4)4.___________ utility refers to having products available where theyare needed by customers.a.possessionb.timec.placed.form (c; p. 5)5.All of the following terms have been used to refer to businesslogistics except:a.business logisticsb.industrial distributionc.logistics managementd.physical distributione.all of the above are correct(e; p. 5)6.“How well a company does what it says it’s going to do” represents___________.a.efficiencyb.productivityc.leading edge logisticsd.effectiveness(d; p. 6)7.Every customer getting the same type and levels of logistics servicerefers to ___________.a.tailored logisticsb.mass logisticsc.effectivenessd.efficiency(b; p. 7)8.Which of the following is not a reason for the increased importanceof logistics?a.growing power of manufacturersb.reduction in economic regulationc.globalization of traded.technological advances(a; pp. 8–10)9.What logistics “outsider” developed the concept of the value chain?a.Donald Bowersoxb.Gus Pagonisc.Michael Porterd.Michael Hammer (c; p. 8)10.The ___________ approach indicates that a company’s objectives canbe realized by recognizing the mutual interdependence of majorfunctional areas.a.supply chainb.systemsc.interfunctionalityd.total cost(b; p. 10)11.The movement and storage of materials into a firm refers to:a.physical distributionb.materials managementc.materials handlingd.inbound logistics(d; p. 10)12.The movement and storage of materials within a firm refers to:a.physical distributionb.inbound logisticsc.materials managementd.procurement(c; p. 10)13.Logistics managers use the ___________ approach to coordinate inboundlogistics, materials management, and physical distribution in a cost efficient manner.a.total costb.supply chainc.mass logisticsd.interfunctional(a; p. 11)14.A cost trade-off is a situation where:a.all costs react according to their individual degrees ofinflation in the economyb.all costs are reflected as a percentage variation from standardcostsc.some costs increase, some decrease, and the net effect is thattotal costs decreased.some costs are eliminated by efficient management controls (c; p. 13)15.The cash flow associated with holding inventory is known as inventory___________.a.turnoverb.valuationc.stockd.float(d; p. 14)16.__________ refers to one location where customers can purchaseproducts from two or more brand-name retailers.a.intensive distributionb.co-brandingc.co-generationd.selective distribution(b; p. 14)17.Phantom freight refers to:a.paying more for transportation than the actual costte shipmentsc.shipments accepted by non-certified carriersd.freight that “disappears” in transit(a; pp. 15–16)18.Freight absorption refers to:a. a special rate to cover increasing fuel costsb.rates that are higher than other carriers chargec.the ability of cardboard to absorb moistured.transportation payments lower than the actual costs incurred toship the product(d; p. 16)nded costs refer to:a. a product that is shipped via surface transportb. a product that is quoted cost on delivery (COD)c. a prepaid shipmentd. a price that includes both the cost of the product plustransportation to the buyer(d; p. 15)20.___________ is the excess freight bill paid by customers who livenear the shipping point.a.freight absorptionb.delivered pricec.phantom freightnded price(c; p. 15)21.In FOB origin pricing, all of the following are true except:a.prices quoted do not include transportation to the consigneeb.marketers can adopt uniform prices on a regional or nationalbasisc.consignees must arrange for the transportation of the purchasedproductd.the seller always receives the same net from each sale(b; p. 15)22.___________ refers to a situation where the applicable charges arepaid at the time a shipment is tendered to a carrier.a.freight prepaidb.freight absorptionc.phantom freightd.FOB origin(a; p. 16)23.___________ refers to charges being paid at the time of shipmentdelivery.a.freight absorptionb.freight yieldc.freight collectd.FOB destination(c; p. 16)24.The four basic components of the marketing mix include all of thefollowing except:a.priceb.productionc.productd.place (b; p. 14)25.The most common interface between production and logistics generallyinvolves:a.the use of plastic versus wood palletsb.the mode of transportationc.shipment pricingd.the length of production runs(d; p. 18)26.___________ refers to the delay of value-added activities such asassembly, production, and packaging to the latest possible time.a.building blocksb.deferralc.demurraged.postponement(d; p. 19)27.The ownership channel consists of all parties except:a.customersb.manufacturersc.wholesalersd.retailers(a; p. 19)28.The ____________ channel handles the physical flow of product.a.ownershipb.negotiationsc.logisticsd.promotions(c; p. 19)29.Which channel covers the movement of title to the goods?a.promotionsb.logisticsc.financed.ownership(d; p. 21)30.Which of the following is not part of the marketing channel?a.the logistics channelb.the negotiations channelc.the promotion channeld.the finance channele.all are part of the marketing channel(e; p. 19)31.Channel intermediaries:a.assume temporary ownership of the goodsb.fill nichesc.disappear as the market becomes organizedd.tend to lack focus(b; p. 24)32.Intermediaries in the marketing channel perform all of the followingfunctions except:a.supply informationb.match buyers and sellersc.assume temporary ownership of the goodsd.develop and fill niches(c; pp. 23–24)33.The most costly logistics activity in many firms is ____________.a.industrial packagingb.warehousing managementc.order managementd.transportation management(d; p. 27)34.____________ is bringing together similar stocks from differentsources.a.accumulatingb.assortingc.auditingd.allocating(a; p. 23)35.____________ refers to breaking a homogenous supply into smaller lots.a.sorting outb.allocatingc.accumulatingd.assorting(b; p. 23)True-False Questions1.Absolute and relative logistics costs in relation to Gross DomesticProduct vary from country to country. (True; p. 4)2.Logistics clearly contributes to time and form utility. (False; p. 4)3.The current definition of logistics, as promulgated by the Council ofLogistics Management, suggests that logistics is part of the supply chain process. (True; p. 6)4.The purpose of logistics is to maximize customer service. (False; p.7)5.Logistical principles apply only to for-profit organizations. (False;p. 7)6.Two of the five primary activities in the value chain are inboundlogistics and outbound logistics. (True; pp. 8–9)7.The key aspect of the total cost approach is to maximize customersatisfaction. (False; p. 13)8.The Internet has done little to improve logistical effectiveness andefficiency. (False; p. 9)9.Stock-keeping units (SKUs) are the same as line items of inventory.(True; p.10)10.Inbound logistics refers to the movement and storage of materialsinto a firm. (True; p. 10)11.Inbound logistics is synonymous with materials management. (False; p.10)12.Interfunctional logistics attempts to coordinate inbound logistics,materials management, and physical distribution in a cost efficient manner that supports an organization’s customer service objectives.(False; p. 10)mon sense is one of the keys to being an effective logisticsmanager. (True; p. 11)14.The key to the total cost approach is that all relevant cost itemsare considered simultaneously when making a decision. (True; p. 13)15.Logistics offers many companies an important route for creatingmarketing superiority. (True; p.14)16.Co-branding is a retailing strategy that is associated with placedecisions. (True; p. 14)17.As a general rule, marketers prefer FOB origin pricing rather thanFOB destination pricing. (False; pp. 15–16)18.Phantom freight and freight absorption are associated with FOB originpricing. (False; pp. 15–16)19.It is better for a logistics manager to be a generalist rather than aspecialist. (False; p. 27)20.Stockouts refer to a situation where a company is out of an item atthe same time that there is demand for that item. (True; p. 18)21.Long production runs sometimes result in excessive inventory ofproducts with limited demand for them. (True; p. 18)22.Intermediaries assume ownership of goods while the y’re in themarketing channel. (False; p. 24)23.Channel members are usually more concerned about sellers’ needs thanwith buyers’ needs. (False; p. 20)24.The negotiations channel is the one where buy and sell agreements arereached. (True; p. 21)25.There is no linkage between the promotions and logistics channel.(False; pp. 22–23)26.The most significant contribution that the logistics channel makes tothe overall channel process is the sorting function. (True; p. 23)27.The sorting function has four steps. (True; p. 23)28.The sorting function takes place between retailers and the consumer.(False; p. 23)29.A broker is a type of intermediary often associated with thenegotiations channel. (True; p 24.)30.In channel negotiations, all parties are presumed to have equalbargaining strength. (False; pp. 20-21)31.Freight forwarders are the most common intermediary in the logisticschannel. (True; p. 24)32.Returned products represent one type of activity in the logisticalchannel. (True; p. 27)33.The key to total cost analysis is to make sure that eithertransportation or inventory costs are minimized. (False; p. 13)34.There are relatively few opportunities for employment in thelogistics sector. (False; p. 27)35.The logistics channel is the most important of the marketing channels.(False; p. 19)。

《当代物流基本》试题库答案一、填空题1.物流基本功能涉及运送、存储、装卸搬运、包装、流通加工、配送、信息解决等。

2.当代物流业特性多功能化、信息化网络化、系统化、自动化智能化设施和设备。

3.当代物流业行业构成交通运送业、仓库业、通运业、配送业、物流征询业、物流金融业。

4.物流业作为国民经济一种重要服务部门，正在全球范畴内迅速发展，逐渐呈现出六大发展趋势：电子商务物流、绿色物流、物流规模经济、第三方物流、物流国际化和物流原则化。

5.21世纪物流发展趋势物流业整合、物流联盟、电子商务物流、服务性物流。

6.当代物流功能要素涉及基本功能要素和增值功能要素，其中前者由运送、存储保管构成，后者由采购、包装、装卸搬运、流通加工、配送、物流信息等构成。

7.常用运送方式有公路运送、铁路运送、水路运送、航空运送、管道运送、综合运送。

8.按照金融在当代物流中业务内容，物流金融分为物流结算金融、物流仓单金融、物流授信金融。

9.物流金融服务是随着着当代第三方物流公司而生，在物流金融服务中，当代第三方物流公司业务更加复杂，除了要提供当代物流服务外，还要与金融机构一起提供某些金融服务。

10.物流金融组织就是生产金融产品、提供金融服务、协助客户分担风险同步可以有效管理自身风险以获利机构，物流金融组织获利来源就是承担风险风险溢价。

11.仓库设施与设备可以起到保障安全、合理组织商品运转、提高劳动生产率、减轻劳动强度作用。

12.仓储作业流程，是指从物资到仓库开始，通过验收入库、保管保养、复核点交，直至把物资发出为止一系列作业活动所通过过程。

13.物资保管保养重要内容有库存规划、堆码苫垫、维护保养和检查盘点。

14.物资出库是指依照货主调拨单或顾客提料单所进行业务凭证核对、复核点交、备料出库等作业活动总称。

15.所谓配送是指在经济合理区域范畴内，依照客户规定对物品进行拣选、加工、包装、分割、组配等作业，并准时送达指定地点物流活动。

16.物流系统化目的（5S）是服务性、快捷性、有效地运用面积和空间、规模恰当化、库存控制。

PART IIANSWERS TO END-OF-CHAPTER QUESTIONSCHAPTER 2: THE SUPPLY-CHAIN CONCEPT1.Discuss the differences between supply chain and supply-chain management.A supply chain refers to the activities associated with the flow and transformationof goods from the raw material stage, through to the end user, as well as theassociated information flows. Supply chains are not a new concept in the sensethat organizations have been dependent on suppliers and organizations haveserved customers. Although any organization can be part of a supply chain,supply-chain management requires overt management efforts by the organizations in the supply chain. Moreover, supply-chain management cannot be successfulunless the participating companies adopt an enterprise-to-enterprise perspective.ing the SCOR model as a reference, explain the role of logistics in supply-chainmanagement.The SCOR model identifies five key processes—plan, source, make, deliver, and return—associated with supply-chain management. It can be argued that logistics is involved in at least four of the five processes. For example, ―source‖ focuses on processes that procure goods and services; recall from Chapter 1 that procurement is part of the logistics ―umbrella‖ at many firms. With respect to making, theconcept of postponement has resulted in value-added activities being performedcloser to the ultimate customer. Moreover, the SCOR definition of deliveryspecifically mentions the key logistics components of order management,transportation management, and distribution management. Finally, Chapter 1pointed out that returned products often present a different set of logisticalchallenges when compared to forward distribution.3.Do you believe that competition in the twenty-first century will involve supply chainversus supply chain? Why or why not?Students can support either perspective. For example, there have been suggestions that Wal-Mart has continued to pull away from competitors—particularlyKmart—because of Wal-Mart’s superior supply chain. Kmart’s supply chain, incontrast, is viewed as much less effective and efficient than Wal-Mart’s.Alternatively, although supply chain versus supply chain sounds good, suchcompetition may not always be practical because of overlapping suppliers and the lack of a central control point.4.What are four key attributes of supply-chain management?The chapter discussed six key attributes of supply-chain management: customerpower; a long-term orientation; leveraging technology; enhanced communicationacross organizations; inventory control; inter-activity, interfunctional, andinterorganizational coordination.5.Why do contemporary supply chains need to be fast and agile?First, ―fast‖ encompasses a time/speed component, while ―agile‖ focuses on anorganization’s ability to respond to changes in demand with respect to volume and variety. Fast and agile are important attributes of contemporary supply chains inpart because customer needs and wants can change relatively quickly. Failure tobe fast and agile can result in decreased market share, reduced profitability, lower stock price, and/or dissatisfied customers or supply-chain participants.6.What is the difference between relational and transactional exchanges? Which ismore relevant for supply-chain management? Why?Relational exchanges tend to emphasize a long-term orientation, whiletransactional exchanges have a short-term orientation. Unlike transactionalexchanges, relational exchanges are characterized by attributes such as trust,commitment, and dependence, among others. Supply-chain management suggests that supply chains exist to improve the long-term performance of the individualcompanies and the supply chain as a whole. Relational exchanges also have along-term orientation; as a result, relational exchanges are more relevant thantransactional exchanges to supply-chain management.7.This chapter suggests that technology has been at the center of changes taking placethat affect the supply chain. Do you agree or disagree? Why?Although students can support either side of the argument, the text does argue that technology has been at the center of changes taking place that affect the supplychain. In particular, increases in computing power and the Internet have beenbehind much of this change.8.Discuss the impact of the Internet on supply-chain management.The Internet can facilitate supply chain effectiveness and efficiency by providing opportunities to simultaneously improve customer service and reduce logisticscosts. The Internet allows one supply-chain party to have virtually instantaneousvisibility to the same data as do other supply-chain participants. This canultimately result in lower inventories and improved profitability throughout thesupply chain.9.Discuss some of the ways that inventory can be reduced in the supply chain.Ways to reduce inventory in the supply chain include, but are not limited to,smaller, more frequent orders; the use of premium transportation; demand-pull(think of Dell Computers), as opposed to supply-push, replenishment; theelimination or consolidation of slower-moving products.10.What are supply-chain councils, and how do they operate?Supply-chain councils are made up of supply-chain participants, includingrepresentative (or the most important) customers. These councils meetperiodically to evaluate supply chain performance and to offer suggestions forpotential improvements, such as cost reduction and the elimination of non-valueadded processes and activities.11.What is meant by co-opetition? How is it relevant to supply-chain management?Co-opetition refers to the idea that although companies can be competitors insome situations, they can work together in other situations. In terms of itsrelevance to supply-chain management, the text offers the example of Covisint, an on-line trading exchange that handles purchasing for production and non-production materials in the automobile industry. Equity partners in Covisintinclude General Motors and Ford, and Covisint was established largely to remove waste from the automotive supply chain.12.How might regulatory and political conditions act as barriers to supply-chainmanagement?With respect to regulatory conditions, a number of today’s supply chainarrangements were illegal until the early 1980s. At a minimum, companies should be aware of regulatory considerations before pursuing supply chain arrangements.Political conditions such as war and governmental stability can also act as barriers to supply-chain management. War, for example, could easily disrupt well-established supply chains.13.Some companies are hesitant to use frequent shopper cards because the data providedcould violate the customer’s privacy. Do you agree or disagree? Why?Although either answer is acceptable, the question of data usage versus customer privacy has generated impassioned discussions by students. On the one hand, the frequent shopper cards can provide a plethora of data about the shopping habits of particular consumers, potentially allowing stores to achieve customized marketing for individual customers. At the same time, frequent shopper cards could violatecustomer privacy in the sense that certain customers might be uncomfortable that stores have access to such detailed data about them, particularly if the dataincludes frequent purchases of p otentially ―embarrassing‖ products (e.g.,laxatives).14.Why are compatible information systems important for effective and efficient supply-chain management?One reason compatible information systems are important for effective andefficient supply-chain management involves the growing emphasis on ERPsystems. ERP installations, in and of themselves, are complex and timeconsuming; in many cases, the ERP systems have to be integrated with otherspecialized software—and this ―integration‖ can have disastrou s consequences. 15.Do you think corporate cultures are relevant for supply-chain management? Why orwhy not?Again, either answer is adequate; however, the text indicates that incompatiblecorporate cultures could present potential obstacles to effective and efficientsupply-chain management. In addition, manifestations of corporate cultures, such as company rituals, company brochures, and the like, can provide important clues about the ability of potential supply-chain parties to work together.16.Discuss the three primary methods that organizations can use to integrate their supplychains.One method is vertical integration, in which one organization owns multipleparticipants in the supply chain. Sherwin-Williams, for example, is a paintmanufacturer and also owns retail paint stores. A second method involves formal contracts among various participants, such as occurs with franchising. The thirdmethod focuses on informal agreements among various organizations to pursuecommon goals and objectives. This option provides a great deal of flexibility—which can have both positive and negative aspects.17.Discuss the factors that distinguish contemporary third-party logistics from earliertypes of third-party logistics.For one, there tend to be formal contracts (generally 3–5 years) between providers and users. Contemporary third-party logistics also tends to be characterized by arelational focus, an emphasis on mutual benefits, and the availability ofcustomized (as opposed to standardized) offerings. In short, contemporary third-party logistics has a decidedly long-term outlook, as opposed to ―shoppingaround‖ for the best deal at the present time. some of the supplemental services that are currently offered by third-partylogistics companies. How can these supplemental services facilitate supply-chain management?Some supplemental services that are offered by third-party logistics companiesinclude, but are not limited to, final product assembly, product installation, andproduct repair—activities that go beyond traditional offerings. Thesesupplemental services can facilitate supply-chain integration in the sense thatthere is less emphasis on functional issues and more emphasis on cross-functional processes.19.Do you agree or disagree with the sentiment that fourth-party logistics companies(lead logistics providers) merely add unnecessary cost and few service improvements to supply chains? Why?Either answer is acceptable. Because fourth-party logistics is still in its infancy, it may be too early to have a good idea as to the ultimate role(s) that theseintermediaries will play in effective and efficient supply chains. Their usefulness could be limited if they continue to be best suited to large companies with global supply chains.20.Discuss the various types of supply-chain software.Some software packages focus on specific functional areas such as transportation, warehousing, or inventory management. Other software packages focus onspecific supply-chain processes such as such as customer relationshipmanagement or collaborative planning, forecasting, and replenishment. Still other packages attempt to simultaneously optimize supply-chain processes acrossorganizations.PART IIIEXAMINATION QUESTIONSCHAPTER 2: THE SUPPLY-CHAIN CONCEPTMultiple Choice Questions1.According to Professor Mentzer and colleagues, the supply-chain concept originatedin what discipline?a.marketingb.operationsc.logisticsd.production(c; p. 36)2. A ____________ encompasses all activities associated with the flow andtransformation of goods from the raw material stage, through to the end user, as well as the associated information flows.a.production lineb.supply chainc.marketing channeld.warehouse(b; p. 36)3.Which of the following is not one of the processes in the SCOR model?a.sellb.planc.maked.return(a; p. 38)4.The current SCOR model identifies ____________ key processes associated withsupply-chain management.a.threeb.fourc.fived.six(c; p. 38)5.The text suggests that logistics has an important role in all SCOR processes except:a.makeb.sourcec.deliverd.plan(d; p. 38)6.It has been suggested that company-versus-company competition might besuperseded in the twenty-first century by:a.region-to-regionb.country-to-countryc.industry-to-industryd.supply chain-to-supply chain(d; p. 39)7.Which of the following are not key attributes of supply-chain management?a.inventory controlb.leveraging technologyc.customer powerd. a long-term orientatione.all are key attributes(e; p. 39)8.Contemporary supply chains should be fast and ____________.a.leanb.agilec.interactived.relevant(b; p. 40)9.An organization’s ability to respond to changes in demand with respect to volume andvariety refers to ____.a.responsivenessb.leannessc.agilityd.relevancy(c; p. 40)10.Which of the following is not associated with relational exchanges?a.independenceb.trustmitmentd.shared benefits(a; p. 40)11.According to the text, ____________ has been at the center of the changes takingplace that affect the supply chain.a.logisticsb.warehousingc.technologyd.customer power(c; p. 41)12.What has been referred to as the greatest force of commodization known to man, forboth goods and services?a.McDonald’sb.The Internetc.Wal-Martd.Logistics(b; p. 41)13.The two key factors that have sparked much of the technological change affectingsupply chains are ____________ and ____________.a.EDI, ERPputing power, ERPc.EDI, Internetputing power, Internet(d; p. 41)14.The bullwhip effect:a.is an ineffective way to motivate warehouse employeesb.applies to rodeos and has nothing to do with supply-chain managementc.refers to the ―swaying‖ motion associated with triple trailersd.refers to variability in demand orders among supply-chain participants(d; p. 42)15.Which of the following is not a way to reduce inventory levels?a.supply-push replenishmentb.smaller, more frequent orderse of premium transportationd.elimination of slower moving products(a; p. 42)16.A supply-chain council:a.ensures that unfair trade practices don’t happen in supply chainsb.is comprised of all relevant CEOsc.meets periodically to evaluate supply-chain performanced.is a lobbying group concerned with promoting favorable supply-chainlegislation(c; p. 43)17.Covisint, an on-line trading exchange, is an example of co-opetition in the____________ industry.a.fast-foodb.office supplyc.sporting goodsd.automotive(d; p. 44)18.Which of the following is not a method of supply chain coordination?a.co-opetitionb.dovetailingc.placing personnel from one supply-chain participant into the facility ofanother participantd.supply-chain councilse.all are methods(b; pp. 43–44)19.Which of the following represents a method of supply chain coordination?a.dovetailingb.co-opetitionc.benchmarkingd.nesting(b; p. 44)20.Which of the following is not a barrier to supply-chain management?a.regulatory and political considerationsck of top management commitmentc.reluctance to share, or use, relevant datad.incompatible corporate culturese.all are barriers(e; pp. 44–46)21.Data mining:a.is illegal in the United Statesb.is synonymous with marginal analysisc.looks for patterns and relationships in relevant datad.can only be done by grocery stores(c; p. 45)22.Looking for patterns and relationships in relevant data refers to:a.data warehousingb.marginal analysisc.correlation analysisd.data mining(d; p. 45)23.Which of the following is false?a.ERP systems tend to be relatively strong when it comes to logistics and supplychain requirements.b.Installing ERP systems can take several years to complete.c.ERP systems offer tremendous potential for increasing organizationaleffectiveness and efficiency.d.Installing ERP systems can be expensive.e.All of the above are true.(a; pp. 45–46)24.Supply chains can be integrated by having various parties enter into and carry outlong-term mutually beneficial agreements. These agreements are known by several names. Which of the following is not one of these names?a.partnershipsb.strategic alliancesc.third-party arrangementsd.contract logisticse.all of the above are correct(e; p. 46)25.There are three primary methods that organizations can pursue when attempting tointegrate their supply chains. Which of the following is not one of them?a.vertical integrationb.intensive distributionc.formal contractsrmal agreements(b; p. 47)26.All of the following are factors that distinguish contemporary third-party logisticsfrom earlier efforts except:a.there tends to be a formal contract in contemporary 3PLb.contemporary 3PL focuses on customized offeringsc.contemporary 3PL has a transactional focusd.contemporary 3PL focuses on mutual benefits(c; p. 48)27.What is a fourth-party logistics provider?a. a third-party logistics provider that has been in existence for at least 25 yearsb. a third-party logistics provider that has achieved ISO 9000 certificationc. a logistics intermediary that specializes in one logistics activity (e.g.,transportation, warehousing)d. a general contractor that coordinates the activities of third-party logisticsproviders(d; p. 49)28.Which of the following statements about supply-chain software is false?a.many supply-chain software packages are developed for specific, rather thangeneral, applicationsb.supply-chain software packages can focus on specific functional activitiessuch as transportation and warehousingc.supply-chain software packages can focus on specific supply-chain processessuch as customer relationship managementd.supply-chain software packages can attempt to simultaneously optimizesupply-chain processes across organizationse.all are true(a; pp. 49–50)29.The supply-chain management philosophy emerged in which decade?a.1960sb.1970sc.1980sd.1990s(d; p. 36)30.Although nearly any organization can be part of a supply chain, supply-chainmanagement requires:a.the involvement of third-party logistics companiesb.overt management efforts by the organizations in a supply chainc.the participation of world-class organizationsd.at least one organization to be a multinational company(b; p. 37)31.A distinguishing feature of the JIT II concept is that:a.supplier and customer facilities are located in the same industrial parkb.only expedited transportation is usedpanies must have ISO 9000 certification to participated.suppliers have on-site offices at a particular customer(d; p. 39)32.What company developed the supplier integration program known as JIT II?a.Procter & Gambleb.Gapc.Bosed.McDonald’s(c; p. 39)33.Contemporary supply chains should be agile and ____________.a.fastb.leanc.interactived.relevant(a; p. 40)34.Which of the following is false?a.supply chains should employ a long-term orientationb.supply-chain management cannot be successful without information sharingc.partnerships must involve formal, contractual agreementsd. a long-term orientation tends to be predicated on relational exchanges(c; pp. 40–41)35.The variability in demand orders among supply-chain participants:a.cannot be controlledb.refers to the bullwhip effectc.can be controlled with electronic order placementd.is more pronounced in relational exchanges(b; p. 42)True-False Questions1.The supply-chain concept originated in the logistics literature. (True, p. 36)2.Customers are not included as part of supply chains. (False, pp. 36–37)3.Supply-chain management requires overt management efforts by the organizationswithin the supply chain. (True, p.37)4.The SCOR model identifies four key processes associated with supply-chainmanagement. (False, p. 38)5.JIT II is a supplier integration program that allows different suppliers to interact witheach other on a regular basis. (True, p. 39)6.Logistics has involvement in at least four of the key processes identified in the SCORmodel. (True, p. 38)7.Because customer needs and wants change relatively quickly, supply chains should befast and lean. (False, p. 40)8.With respect to supply chains, relevancy focuses on an organization’s ability torespond to changes in demand with respect to volume and variety. (False, p. 40)9.Supply chains should employ a long-term orientation with various participants. (True,p. 40)10.Formal partnerships are more likely than informal ones to result in improved long-term supply-chain performance. (True, p. 41)11.Power retailers have been at the center of changes taking place that affect the supplychain. (False, p. 41)12.The Internet has been referred to as the greatest force of commodization known toman, for both goods and services. (True, p. 41)13.Enhanced communications across organizations in a supply chain is only dependenton the technological capabilities of the organizations. (False, p. 42)14.Variability in demand orders among supply-chain participants is known as the bubbleeffect. (False, p. 42)15.Inventory control in supply-chain management is attempting to move from ―stops andst arts‖ to continuous flow. (True, p. 42)16.Supply chain disruptions (e.g., delayed shipments) that occurred in the wake of theterrorist attacks in September 2001 have caused some supply chains to reassess their emphasis on inventory reduction. (True, p. 42)17.Supply-chain councils refer to lobbying groups concerned with promoting favorablesupply-chain legislation. (False, p. 43)18.Co-opetition is a concept that suggests that companies can be competitors in somesituations while working together in other situations. (True, p. 44)19.Covisint is an on-line trading exchange that represents an example of co-opetition inthe grocery industry. (False, p. 44)20.Regulatory considerations present a bigger obstacle than political considerations tosupply-chain management. (False, p. 44)21.The overall global climate for business has shifted toward allowing more cooperationamong firms—which should help supply-chain management. (True, p. 44)22.Top management is sometimes hesitant to fully commit to supply-chain management.(True, p. 45)23.Data warehousing is a technique that looks for patterns and relationships in therelevant data. (False, p. 45)24.Although customer loyalty programs (e.g., frequent shopper cards) can provide highlydetailed data to companies, there are some who believe that these programs potentially violate a customer’s right to privacy. (True, p. 45)25.Most ERP systems tend to be relatively weak when it comes to logistics and supplychain requirements. (True, p. 45)26.Corporate cultures should be an irrelevant consideration when designing a supplychain. (False, p. 46)27.An individual firm can only be involved in one supply chain at a time. (False, p. 46)28.The most common examples of vertical integration today are some lines of paint andautomotive tires. (True, p. 47)29.Intensive distribution is one of the methods that organizations can pursue whenattempting to integrate their supply chains. (False, p. 47)30. Informal agreements offer supply-chain participants more flexibility than othermethods of supply-chain integration. (True, p. 47)31.Contemporary third-party logistics has existed since about 1975. (False, p. 48)32.Contemporary third-party logistics tends to be characterized by standardized, asopposed to customized, offerings. (False, p. 48)33.A fourth-party logistics provider should be viewed as a general contractor whoseprimary purpose is to insure that third-party logistics providers are working toward relevant supply-chain goals. (True, p. 49)34.The fourth-party logistics concept appears to be best suited to small companies thatneed logistical assistance in only one or two functional areas. (False, p. 49)35.As a general rule, supply-chain software packages look to coordinate and integratefunctions, processes, and/or systems across multiple supply-chain participants. (True, p. 50)PART IVCASE SOLUTIONSCASE 2-1 JOHNSON TOY COMPANYQuestion 1: From the standpoint of an individual concerned with accounting controls, discuss and evaluate Johnson Toy Company’s present policies for handling returned items.The controls are poor from the standpoint of accuracy of financial records,because they provide poor information to management.Question 2: Answer question 1, but from the standpoint of an individual interested in marketing.Marketing people tend to favor less stringent controls in the sense that theyprovide more flexibility when bargaining with retailers.Question 3: Propose a policy for handling returns that should be adopted by the Johnson Toy Company. Be certain to list circumstances under which exceptions would be allowed. Should it apply to the Jungle Jim dolls?One student’s answer is reproduced here.I.HIGH VOLUME CUSTOMERS (defined as purchasing $75,000 ofmerchandise from Johnson’s per year)A.Functionally damaged goods may be returned to Johnson’s pla nt atJohnson’s expense with a full refund.B.High volume customers will received a straight 2% deduction off ofthe wholesale selling price to cover defectives—whether defectives areclassified as cosmetically damaged or slow moving items, except whenunable to sell due to special circumstances (see Section III).II.LOW VOLUME CUSTOMERSA.Functionally damaged goods may be returned to Johnson’s plant viaJohnson’s salesperson with a full refund.B.Low volume customers will NOT receive an automatic deduction fordefectives. Instead, the damage or defect must be defined:1.Cosmetically damaged goods (classified as functionable andsellable): a 25% discount granted upon inspection byJohnson’s salesperson.2.Slow moving items: NO RETURNS3.Non-moving items (for reasons other than physical damage):see special circumstances, Section III)III.SPECIAL CIRCUMSTANCES When product is not resellable for reasons other than being functionally damaged or just a slow mover in the offseason, such as when the product receives bad press (as in the case ofJungle Jim and Jogger Dolls), Johnson will allow return of all such non-resellable items under the following conditions:A.Retailer must pay for the returned merchandise to reach Johnson’splant.B.Retailer’s account will be credited for the full amount of said purchase.C.Credit is to be used within 30 days of receipt of returned goods atJohnson’s plant; credit will be void after 30 days.No mention was made as to whether it should apply to the Jungle Jim dolls. The firm might try to enforce it but customers might complain that it should not be applied retroactively.Question 4: Should this policy, if adopted, be printed and distributed to all of the retailers who handle Johnson Toy Company products? Why or why not? If it should not be distributed to them, who should receive copies?Yes, retailers should know exactly what the returns policy will be. One element ofa customer service policy is to let customers know in advance what the policy is.Question 5: Assume that it is decided to prepare a statement on returns to be distributed to all retailers and that it should be less than a single double-spaced page. Prepare such a statement.The answer provided for question 3 would suffice here as well.Question 6: On the basis of the policy in your answer to question 3, develop instructions for the Johnson Toy Company distribution and accounting departments with respect to their roles and procedures in the handling of returns.One could take the information as developed in answers 3 and 5, and draft amemo to be sent to both the distribution and accounting departments, telling them of the new policies, and their roles in carrying them out. The accountingdepartment should be told to develop additional procedures that will protectagainst fraud. In addition, other departments in the firm should receive some。

物流管理专业本科《现代物流学》单元练习题第一章现代物流学概论一、不定项选择题1.有形物品的通称为（）。

A．物品B．物料C．商品D．物资E．货物2.（）是生产领域的一个专门概念。

A．物资B．物料C．货物D．物品3.下列术语中，（）是交通运输领域中的一个专门概念。

A．物资B．物料C．货物D．物品4.狭义的物流仅只作为（）的物质资料在生产者与消费者之间发生的空间运动过程。

A．商品B．产品C．原料D．材料5.现代物流着重于将物流与供应链的其他环节进行集成，这成为现代物流在运作上呈现多样化特征的（）。

A．功能集成化B．反应快速化C．服务系列化D．作业规范化6.现代物流在运作上呈现多样化特征，表现在（）。

A．功能集成化B．反应快速化C．服务系列化D．作业规范化E．目标系列化⑥手段现代化⑦经营市场化⑧组织网络化7.物流服务提供者对上游、下游的物流、配送需求的反应速度越来越快，配送间隔越来越短，商品周转次数越来越多，这反应了现代物流在运作上呈现的（）。

4A．反应快速化的特征B．功能集成化的特征C．服务系列化的特征D．组织网络化的特征8.现代物流着重于将物流与供应链的其他环节进行集成，称为（）。

A．经营市场化B．反应快速化C．功能集成化D．服务系列化9.现代物流着重于将物流与供应链的其他环节进行集成，这称为现代物流在运作上呈现多样化特征的（）。

A．功能集成化B．反应快速化C．服务系列化D．作业规范化（）10.除了传统的储存、运输、包装、流通加工等服务外，现代物流服务在外延上向上扩展到市场调查与预测、采购及定单处理，向下延伸至配送、货款回收与结算等，这成为现代物流在运作上呈现多样化特征的（）。

A．功能集成化B．经营市场化C．服务系列化D．目标系列化11.现代物流无论是企业自己组织物流，还是委托社会化物流企业承担物流服务，都以“服务—成本”的最佳组合为总目标，体现现代物流在运作上呈现出（）的特征。

A．功能集成化B．经营市场化C．服务系列化D．作业规范化12.规范的作业标准和服务标准称为（）。

现代物流学课后练习题含答案第一部分选择题1.若企业采取GPS车辆追踪管理，可以实现哪些作用？A. 降低配套车辆数量B. 提高货物配送时间C. 干扰发货路线D. 提高运输车辆的利用率答案：D2.以下哪一个不是物流成本的主要构成元素？A. 人工成本B. 运输成本C. 存储成本D. 公共设施成本答案：D3.现代物流企业应该具备哪些基本的服务对象？A. 个人B. 社区C. 组织D. 全民答案：C4.以下哪项物流作业通常是在一定时间范围内完成的？A. 运输作业B. 存储作业C. 包装作业D. 订货作业答案：A5.以下哪项不属于物流分销模式？A. 直销B. 物流供应商零售C. 周转门店D. 批发答案：C第二部分填空题1.物流成本由 3 部分构成，分别是人工成本、4 成本和存储成本。

答案：3、运输；4、公共设施2.物流供应商需要根据__4__ 在全局的分配、协调和灵活运用，使物流各个部分能够实现相应目标。

答案：4、资源3.最低存货保持数量的主要目的是__4__。

答案：4、保证企业需求的及时满足，并最大限度降低存储成本。

4.物流管理的目标是对物流运作过程进行有效的计划和__6__。

答案：6、控制5.物流企业的资产利用率最高，才能达到降低物流成本和__3__的作用。

答案：3、提升物流服务水平第三部分简答题1.请简述现代物流企业应该如何保证存储分配的合理性和准确性。

答案：现代物流企业要保证存储分配的合理性和准确性，应该做好以下几点：•制定存货管理政策和操作规程，并加强对存货的管理。

•进行定期的存货盘点，对存货进行登记和核对，及时发现和消除库存量和库存数量的异常情况。

•加强与供应商和客户的沟通，了解存货的品种、品质、数量和时限等信息，有效制定存储分配方案。

•定期检查物流仓库的设备、设施、环境等方面的安全和卫生状况，保证物流运输的顺畅和快捷。

2.请简述现代物流企业应该如何提高电子商务物流的服务水平。

答案：现代物流企业要提高电子商务物流服务水平，应该做好以下几点：•加强物流运输、运营和信息技术的人才培训，对物流流程进行整合和优化，与电子商务的平台紧密合作，优化供应链管理。

现代物流学考试题库及答案一、选择题1. 现代物流学的核心是实现物流活动的：A. 成本最低化B. 服务最优化C. 效率最大化D. 时间最短化答案：B2. 物流的四大基本功能包括运输、储存、装卸搬运和：A. 包装B. 配送C. 流通加工D. 信息处理答案：D3. 供应链管理的最终目标是：A. 提高企业利润B. 降低库存成本C. 提升客户满意度D. 优化整个供应链答案：D二、判断题1. 第三方物流是指企业将物流活动外包给专业物流服务提供商。

（）答案：正确2. 物流成本只包括运输和仓储费用。

（）答案：错误3. 物流信息系统的主要作用是提高物流效率和降低物流成本。

（）答案：正确三、简答题1. 简述现代物流管理的特点。

答案：现代物流管理的特点包括：系统化、信息化、自动化、网络化、个性化和绿色化。

2. 描述物流成本控制的基本方法。

答案：物流成本控制的基本方法包括：成本预测、成本计划、成本核算、成本分析和成本考核。

四、论述题1. 论述现代物流在企业供应链管理中的作用。

答案：现代物流在企业供应链管理中的作用主要体现在以下几个方面：提高供应链的响应速度，降低整个供应链的库存水平，优化供应链的资源配置，提升供应链的服务质量，增强企业的市场竞争力。

五、案例分析题案例：某企业在进行物流配送时，面临运输成本高、配送效率低的问题，请分析可能的原因，并提出改进建议。

答案：可能的原因包括：运输方式选择不当、运输路线规划不合理、物流信息系统不完善、库存管理不善等。

改进建议可以包括：优化运输方式和路线，采用先进的物流信息系统，实施精益库存管理，加强供应链协同等。

六、计算题1. 某物流公司在一个月内完成的运输任务总成本为100万元，其中固定成本占总成本的40%，变动成本占60%。

请计算该公司的固定成本和变动成本。

答案：固定成本 = 100万元× 40% = 40万元变动成本 = 100万元× 60% = 60万元七、综合应用题1. 假设你是一家物流公司的经理，公司计划引进一套新的物流信息系统。

PART IIIEXAMINATION QUESTIONSCHAPTER 2: THE SUPPLY-CHAIN CONCEPTMultiple Choice Questions1.According to Professor Mentzer and colleagues, the supply-chainconcept originated in what discipline?a.marketingb.operationsc.logisticsd.production(c; p. 36)2. A ____________ encompasses all activities associated with the flow andtransformation of goods from the raw material stage, through to the end user, as well as the associated information flows.a.production lineb.supply chainc.marketing channeld.warehouse(b; p. 36)3.Which of the following is not one of the processes in the SCOR model?a.sellb.planc.maked.return(a; p. 38)4.The current SCOR model identifies ____________ key processesassociated with supply-chain management.a.threeb.fourc.fived.six (c; p. 38)5.The text suggests that logistics has an important role in all SCORprocesses except:a.makeb.sourcec.deliverd.plan(d; p. 38)6.It has been suggested that company-versus-company competitionmight be superseded in the twenty-first century by:a.region-to-regionb.country-to-countryc.industry-to-industryd.supply chain-to-supply chain(d; p. 39)7.Which of the following are not key attributes of supply-chainmanagement?a.inventory controlb.leveraging technologyc.customer powerd.a long-term orientatione.all are key attributes(e; p. 39)8.Contemporary supply chains should be fast and ____________.a.leanb.agilec.interactived.relevant(b; p. 40)9.An organization’s ability to respond to changes in demand withrespect to volume and variety refers to ____.a.responsivenessb.leannessc.agilityd.relevancy (c; p. 40)10.Which of the following is not associated with relational exchanges?a.independenceb.trustmitmentd.shared benefits(a; p. 40)11.According to the text, ____________ has been at the center of thechanges taking place that affect the supply chain.a.logisticsb.warehousingc.technologyd.customer power(c; p. 41)12.What has been referred to as the greatest force of commodizationknown to man, for both goods and services?a.McDonald’sb.The Internetc.Wal-Martd.Logistics(b; p. 41)13.The two key factors that have sparked much of the technologicalchange affecting supply chains are ____________ and ____________.a.EDI, ERPputing power, ERPc.EDI, Internetputing power, Internet(d; p. 41)14.The bullwhip effect:a.is an ineffective way to motivate warehouse employeesb.applies to rodeos and has nothing to do with supply-chainmanagementc.refers to the “swaying” motion associated with triple trailersd.refers to variability in demand orders among supply-chainparticipants(d; p. 42)15.Which of the following is not a way to reduce inventory levels?a.supply-push replenishmentb.smaller, more frequent orderse of premium transportationd.elimination of slower moving products(a; p. 42)16.A supply-chain council:a.ensures that unfair trade practices don’t happen in supplychainsb.is comprised of all relevant CEOsc.meets periodically to evaluate supply-chain performanced.is a lobbying group concerned with promoting favorable supply-chain legislation(c; p. 43)17.Covisint, an on-line trading exchange, is an example of co-opetition inthe ____________ industry.a.fast-foodb.office supplyc.sporting goodsd.automotive(d; p. 44)18.Which of the following is not a method of supply chain coordination?a.co-opetitionb.dovetailingc.placing personnel from one supply-chain participant into thefacility of another participantd.supply-chain councilse.all are methods(b; pp. 43–44)19.Which of the following represents a method of supply chaincoordination?a.dovetailingb.co-opetitionc.benchmarkingd.nesting(b; p. 44)20.Which of the following is not a barrier to supply-chain management?a.regulatory and political considerationsck of top management commitmentc.reluctance to share, or use, relevant datad.incompatible corporate culturese.all are barriers(e; pp. 44–46)21.Data mining:a.is illegal in the United Statesb.is synonymous with marginal analysisc.looks for patterns and relationships in relevant datad.can only be done by grocery stores(c; p. 45)22.Looking for patterns and relationships in relevant data refers to:a.data warehousingb.marginal analysisc.correlation analysisd.data mining(d; p. 45)23.Which of the following is false?a.ERP systems tend to be relatively strong when it comes to logisticsand supply chain requirements.b.Installing ERP systems can take several years to complete.c.ERP systems offer tremendous potential for increasingorganizational effectiveness and efficiency.d.Installing ERP systems can be expensive.e.All of the above are true.(a; pp. 45–46)24.Supply chains can be integrated by having various parties enter intoand carry out long-term mutually beneficial agreements. Theseagreements are known by several names. Which of the following is not one of these names?a.partnershipsb.strategic alliancesc.third-party arrangementsd.contract logisticse.all of the above are correct(e; p. 46)25.There are three primary methods that organizations can pursue whenattempting to integrate their supply chains. Which of the following is not one of them?a.vertical integrationb.intensive distributionc.formal contractsrmal agreements(b; p. 47)26.All of the following are factors that distinguish contemporary third-partylogistics from earlier efforts except:a.there tends to be a formal contract in contemporary 3PLb.contemporary 3PL focuses on customized offeringsc.contemporary 3PL has a transactional focusd.contemporary 3PL focuses on mutual benefits(c; p. 48)27.What is a fourth-party logistics provider?a.a third-party logistics provider that has been in existence for atleast 25 yearsb.a third-party logistics provider that has achieved ISO 9000certificationc.a logistics intermediary that specializes in one logistics activity(e.g., transportation, warehousing)d.a general contractor that coordinates the activities of third-partylogistics providers(d; p. 49)28.Which of the following statements about supply-chain software is false?a.many supply-chain software packages are developed forspecific, rather than general, applicationsb.supply-chain software packages can focus on specific functionalactivities such as transportation and warehousingc.supply-chain software packages can focus on specific supply-chain processes such as customer relationship managementd.supply-chain software packages can attempt to simultaneouslyoptimize supply-chain processes across organizationse.all are true(a; pp. 49–50)29.The supply-chain management philosophy emerged in which decade?a.1960sb.1970sc.1980sd.1990s(d; p. 36)30.Although nearly any organization can be part of a supply chain,supply-chain management requires:a.the involvement of third-party logistics companiesb.overt management efforts by the organizations in a supply chainc.the participation of world-class organizationsd.at least one organization to be a multinational company(b; p. 37)31.A distinguishing feature of the JIT II concept is that:a.supplier and customer facilities are located in the same industrialparkb.only expedited transportation is usedpanies must have ISO 9000 certification to participated.suppliers have on-site offices at a particular customer(d; p. 39)32.What company developed the supplier integration program known asJIT II?a.Procter & Gambleb.Gapc.Bosed.McDonald’s(c; p. 39)33.Contemporary supply chains should be agile and ____________.a.fastb.leanc.interactived.relevant (a; p. 40)34.Which of the following is false?a.supply chains should employ a long-term orientationb.supply-chain management cannot be successful withoutinformation sharingc.partnerships must involve formal, contractual agreementsd.a long-term orientation tends to be predicated on relationalexchanges(c; pp. 40–41)35.The variability in demand orders among supply-chain participants:a.cannot be controlledb.refers to the bullwhip effectc.can be controlled with electronic order placementd.is more pronounced in relational exchanges(b; p. 42)True-False Questions1.The supply-chain concept originated in the logistics literature. (True, p.36)2.Customers are not included as part of supply chains. (False, pp. 36–37)3.Supply-chain management requires overt management efforts by theorganizations within the supply chain. (True, p.37)4.The SCOR model identifies four key processes associated with supply-chain management. (False, p. 38)5.JIT II is a supplier integration program that allows different suppliers tointeract with each other on a regular basis. (True, p. 39)6.Logistics has involvement in at least four of the key processes identifiedin the SCOR model. (True, p. 38)7.Because customer needs and wants change relatively quickly, supplychains should be fast and lean. (False, p. 40)8.With respect to supply chains, relevancy focuses on an organization’sability to respond to changes in demand with respect to volume and variety. (False, p. 40)9.Supply chains should employ a long-term orientation with variousparticipants. (True, p. 40)10.Formal partnerships are more likely than informal ones to result inimproved long-term supply-chain performance. (True, p. 41)11.Power retailers have been at the center of changes taking place thataffect the supply chain. (False, p. 41)12.The Internet has been referred to as the greatest force ofcommodization known to man, for both goods and services. (True, p. 41) 13.Enhanced communications across organizations in a supply chain isonly dependent on the technological capabilities of the organizations.(False, p. 42)14.Variability in demand orders among supply-chain participants is knownas the bubble effect. (False, p. 42)15.Inventory control in supply-chain management is attempting to movefrom “stops and starts” to continuous flow. (True, p. 42)16.Supply chain disruptions (e.g., delayed shipments) that occurred in thewake of the terrorist attacks in September 2001 have caused some supply chains to reassess their emphasis on inventory reduction. (True, p.42)17.Supply-chain councils refer to lobbying groups concerned withpromoting favorable supply-chain legislation. (False, p. 43)18.Co-opetition is a concept that suggests that companies can becompetitors in some situations while working together in other situations.(True, p. 44)19.Covisint is an on-line trading exchange that represents an example ofco-opetition in the grocery industry. (False, p. 44)20.Regulatory considerations present a bigger obstacle than politicalconsiderations to supply-chain management. (False, p. 44)21.The overall global climate for business has shifted toward allowing morecooperation among firms—which should help supply-chain management. (True, p. 44)22.Top management is sometimes hesitant to fully commit to supply-chainmanagement. (True, p. 45)23.Data warehousing is a technique that looks for patterns andrelationships in the relevant data. (False, p. 45)24.Although customer loyalty programs (e.g., frequent shopper cards) canprovide highly detailed data to companies, there are some who believe that these programs potentially violate a customer’s right to privacy. (True, p. 45)25.Most ERP systems tend to be relatively weak when it comes to logisticsand supply chain requirements. (True, p. 45)26.Corporate cultures should be an irrelevant consideration whendesigning a supply chain. (False, p. 46)27.An individual firm can only be involved in one supply chain at a time.(False, p. 46)28.The most common examples of vertical integration today are somelines of paint and automotive tires. (True, p. 47)29.Intensive distribution is one of the methods that organizations canpursue when attempting to integrate their supply chains. (False, p. 47)30. Informal agreements offer supply-chain participants more flexibilitythan other methods of supply-chain integration. (True, p. 47)31.Contemporary third-party logistics has existed since about 1975. (False,p. 48)32.Contemporary third-party logistics tends to be characterized bystandardized, as opposed to customized, offerings. (False, p. 48)33.A fourth-party logistics provider should be viewed as a generalcontractor whose primary purpose is to insure that third-party logistics providers are working toward relevant supply-chain goals. (True, p. 49) 34.The fourth-party logistics concept appears to be best suited to smallcompanies that need logistical assistance in only one or two functional areas. (False, p. 49)35.As a general rule, supply-chain software packages look to coordinateand integrate functions, processes, and/or systems across multiple supply-chain participants. (True, p. 50)。