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1.投诉内容。 一般放在信的开头。常用的表达法有： I am writing to you about... which I received/bought ...
I am going to complain about ...
I am sorry to have to return with this letter... which I received/bought...
2.投诉原因。 一般讲述对商品质量或售后服务不满意的地方。 常用的表达法有：
1.When we checked..., we noticed... 2.When I took... out of the bag and examined... closely, I found... 3.When I unpacked... and tried to use it, it did not work.
3.希望得到的结果。 常用的表达法有： Please let me know what you intend to do in this matter.
I am returning... under separate post and look forward to receiving a full refund of...
写作----投诉信
Dear Sir，
I am writing to you for the mobile phone of DephoneS250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.
wish to bring to attention. For one thing, there is…For another,... 4) I can hardly bear /tolerate /put up with it any more. 5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.
8) We will appreciate your willingness to make up for the loss.
畅想网络
Imagination Network
感谢观看！
文章内容来源于网络，如有侵权请联系我们删除。
disturbance干扰
nuisance 麻烦事
remedy 补救 solve解决
recurrence再次发生 awful 糟糕的
相关句型：
1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I
In view of the inconvenience that this has caused, I feel you should...
相关词汇：
complain against sb. about sth.投诉......
dissatisfaction with 不满于......
put up with / bear / tolerate 忍受
poor service 糟糕的服务
inconceivable 不可思议的
Βιβλιοθήκη Baidu
out of one’s expectation 令某人大失所望
look into / go into / investigate 调查
incident / matter 事件
sanitary situation卫生条件
bad manners 不礼貌
Thank you for your consideration.
Sincerely yours,
Bu Manyi
结构和内容：
投诉信是对产品或服务表示不满的信件， 一般分三个部分：
1. 提出投诉内容； 2. 说明具体情况； 3. 提出解决办法。
语言特点：
语言注意点投诉信应重点表明投诉的 原因，叙事应客观、准确、简洁。最后提 出的解决方法应切实可行。在表达自己的 不满时，语言要把握分寸，不失风度。
6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.
7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
