英文邮件（商务）格式及常用语芃
Ⅰ邮件主题：蚀
①. 主题（Subject）框的内容应简明地概括信的内容，短的可以是一个单词，如greetings；蚆长的可以是一个名词性短语，也可以是完整句，但长度一般不超过35个字母。螄
YES：Supplier training；蚄
NO：professional trainees from sister company should abide by rule of local company蒂（太
长）虿
②.主题框的内容切忌含糊不清。袃
NO：像News about the meeting 这样的表达；螁
YES：应改为Tomorrow's meeting canceled。袀
一般来说，只要将位于句首的单词和专有名词的首字母大写即可；另外一种较为正规的蒈
个字母的介词、连接词和冠词之外的每一个单词的首字母大写。5格式可将除了少于羃．
YES：New E-mail Address Notification；Detailed calculation 膂
NO：detailed calculation
薂
③.视信的内容是否重要，还可以在开头加上URGENT或者FYI（For Your Information
芇
供参考），如：URGENT：Submit your report today! 芇
Ⅱ称呼：薃
Dear ××(人名), ，或者Dear Mr./Ms.××(姓), ，一般正式的邮件这样就OK了，如果和你肀非常熟悉的人，也可以直呼其名；然后空一行换行，顶格写，不用空格。
正文：Ⅲ芀
①.邮件第一段开头可以说到自己是谁(This is ××(人名) from ××(公司名))，也可以不说；莇
②.感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事羄相求的情况下会很有帮助。
⑴.Thank you for contacting us.如果有人写信来询问公司的服务，就可以使用这句句子螂开头，向他们对公司的兴趣表示感谢。
⑵.Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件，一定聿记得要感谢他们；如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thank
”you for getting back to me.
如果你询问某人一些信息，他们⑶.Thank you for providing the requested information.蒇花了点时间才发送给你，那就用该句表示你仍然对他们的付出表示感激。
如果有人给了你特别的帮助，那一定要感谢他们！⑷.Thank you for all your assistance.莅I truly
appreciate for your help in 如果你想对他们表示特别的感激，就用这个句子，“resolving the problem.”
就算某个客户或是经理写邮件给你对你的工作提.Thank you raising your concerns.⑸腿出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及”感激。同时，你也可以使用，“Thank you for your feedback.
正文中，段与段之间也是空一行，再顶格写。③.螇
、))、Complete(内容完整注意：正文的内容你需要注意5C原则：Clear(信息明了薇) 、Courteous(礼貌周到、Correct(准确无误)Concise(简明扼要)
I的使用不能过多；和you.正文中的人称选择：I, You, We等，如果邮件很长的话，⑴薁We的区别是显而易见的，生意上、客户之间一般都是用We，你是代表公司的；当然该用I表示你个人的时候还是要用I的，视具体情况而定。语气和宾词的运用得当能决定你的礼貌程度。如：
NO: You will be pleased to learn that you have been selected to serve on our
羁advisory board. Your prompt response will be appreciated. (好像欠你一样)
YES: I am pleased that our board has selected you as the best qualified candidate to
薆serve on our advisory board. I hope you'll agree to serve. (这就友善多了)
NO: Your book was well written and comprehensive. (不用你来判断我呀~~) 蚇
YES: I thoroughly enjoyed your book and found an answer to every one of my
羂questions about performance appraisals. (客气一点,人家受落)
⑵.切忌主客不分或模糊荿
例子：Deciding to rescind the earlier estimate, our report was updated to include
蕿$40,000 for new equipment.
应改为：Deciding to rescind our earlier estimate, we have updated our report to
螇include $40,000 for new equipment. (We我们是主语, 不是report。)
⑶.句子不要凌碎莃
例子：He decided not to audit the last ten contracts. Because of our previous
肁objections about compliance. 应该连在一起。
⑷.结构对称，令人容易理解。莈
例子: The owner questioned the occupant's lease intentions and the fact that the
螆contract had been altered with ink markings.
应改为：The owner questioned the occupant's lease intentions and ink alterations of
螄the contract.
单复数不要搞乱，不然会好刺眼，看不舒服。.⑸蕿
例如：An authorized person must show that they have security clearance. 膇
