酒店总机常用英语及技巧
一、接听外线电话：
2)电话铃响三声接起，中英文清晰报出酒店名称：
早上好，龙轩大酒店。请问有什么可以帮到您！
Good morning, LonSun hotel. How may I assist you !
2) 转接时，对来电方：
请稍等！Hold on, please !
3) 电话占线时：
对不起，电话占线，请您稍后再拨。
Sorry, the line is busy , please call back later !
4) 转入电话无人接时：
电话没人接，您是否需要留宿？
There’s no answer. Would you like to leave a message ?
5) 转入客房电话：
A 请问您找哪位？Who would you like to speak to ?
B 对不起，没有这个姓名的客人。
Sorry, there’s no guest with that name.
C 您能告诉我他是住客还是访客？
Excuse me for asking but is he a visitor or a botel guest?
6) 内容没听清或不确定时：
A 请您再说一遍好吗? Would you like to repeat the number ?
B 请您大声一点好吗? Could you speak a little louder , please ?
C 请说慢一点！Could you speak slowly , please ?
7) 对方拨错号码：
恐怕您拨错了号码，这里是龙轩酒店总机
I’m afraid you dial the wrong number, here is LonSun hotel operator.
8) 外线来电详细问询时；
我将帮您把电话转到问询处；
I’ll put you through to the information desk.
9) 来电方需要留言；
A 请告诉我您的留言内容；
Could you please give me the message , sir /madam?
B 请放心，我一定将您的意思转达给X先生/小姐。
谢谢您的来电，再见！
Thank you for calling , I’ll relay the message to X Mr.Mrs,
二、酒店住客的叫醒受理；
10）能告诉我您的姓名和房号吗？
May I have your name and your room number ,please ?
11) 您需要什么时间的叫醒？
Could you tell me what time would you like to get up ?
12) 我重复一遍您的房号和叫醒时间，好吗？
May I repeat your room number and the time , sir/madam？
13）早上好（中午、晚上好），先生/女士，这是你的叫醒电话，祝您过得愉快！
Good morning ( afternoon . evening ), sir/madam ! this is your wake-up call. Have a good day to you ( have a nice day )!
三、接酒店营业区，后台区，办公室电话；
14）Opertor , 您好，总机！
四、住客电话询问；
15）内线电话免费There is no charge for in-house call.
16) 您能直拨电话；You can make a dial-direct call .
17) 我们酒店没有国际直拨和国内直拨电话系统，如果您要拨打国际直拨电话，请您拨XXX，如果您要拨国内直拨电话，请拨XXX，如果您还有其它需要帮忙的，请打电话给我们，我们会尽力而为。
We have got DDD and IDD system in our hotel , if you want to make a DDD ,and if you want to make a IDD.you can dial XXX. If you have anything else, you can call us again . we will help you , sir/madam 18) 我会立刻为您查找，然后打电话给您；
I’ll check immediately and call you back in a moment
19) 请稍等一会好吗？我马上为您查找；
Would you mind waiting a minute , I’ll check in for you right now 四、代客人接国际，国内长途，
20）您能告诉我您要拨打的电话是自付电话，受付电话或是信用卡付费电话吗？
Could you please tell me the form of payment , is it a pay call , collect call or credit call , sir/madam?
21) 请问这是自己付费还是对方付费电话？
Is this a paid call or collect call ?
22）您能告诉我电话的国家代码，地区代码和电话号码吗？
Could you please tell me country code , the area code and telephone number ,sir/madam
23) 您能告诉我您要打的是叫人电话还是响号电话吗？
Could you please tell me what kind call would like：a person to person or station to station call , sir/madam?
24) 您能告诉我对方的电话吗？
Could you please tell me who are you want to speak?
25) 能告诉我您的名字是怎么拼的吗？
Could you please spell your name ?
酒店礼宾部常用英语及技巧
26）Are these your baggage ? 这些是您的行李吗？
27) Is this everything，sir？这是全部东西吗，先生？
28）May I take them for you ?/ Let me help you with your luggage .
我来帮您拿好吗？/让我来帮您拿吧
29）I hope I’m not disturbing you . 我希望没有打扰您。
30）Just a moment , madam . I’ll bring them to you right away .
等一会儿，夫人。我马上送来。
31）The bellboy will show you to your room , sir .
先生，行李生会送您到房间的。
