新编剑桥商务英语

Module 2 第二单元2.1 Business Topic Company Benefits 商务话题篇公司福利三、Vocabulary: Benefits and incentivesbenefits n. 福利incentive n. 奖励job title 职衔，职位，头衔training and staff development 培训和员工发展good salary 可观的收入pension n. 养老金flexible working hours 弹性工作时间，灵活的工作时间opportunities to travel 旅游机会opportunities for promotion 升职提拔机会days off 几天短假company car 公司配（给的汽）车too good to be true 好得令人难以置信client service executive 客户服务主管take… with a pinch/grain of salt 对…将信将疑，对…不完全相信old and established 历史悠久resources director（human resources director的简称）人力资源部经理qualification n. 资格temp n.（temporary/temporary worker的缩略语）临时员工incumbent programme 在职员工培训课程，岗位培训课程human resources 人力资源promote from within 提拔内部员工take on 接受，招聘intake n. 从外部吸纳招收的员工project manager项目经理grow and maintain customer relationship发展和维持客户关系canteen n. 食堂，餐厅head office n. 总部，总公司brainstorming n. 自由讨论，头脑风暴，集思广益breakout n. 突破encompass vt. 包括，包含sales and marketing 销售和市场营销research and development and manufacturing 研发和生产perk n. 好处，额外津贴，外快final salary pension scheme 按最终薪水给付的养老金计划budget n. 预算non-cash reward 非现金形式的奖赏once-in-a-lifetime adj. 千载难逢的，令人难忘的career goal 职业目标senior management 高层管理人员longevity n. 长寿，长命；寿命for the long haul 长远地Xerox 施乐公司（财富500强公司之一，总部所在地美国，主要经营办公设备），施乐（商标名，美国办公设备制造公司）；影印，静电印刷品Global Services环球服务公司Uxbridge 欧克斯桥镇（位于伦敦西郊的一个小镇）Benefits and incentives 福利和奖励Employee Benefits 员工福利1. Legally Required Benefits 法律保障的权利Social Security社会保障Unemployment Compensation失业补偿Worker s’ Compensation 工伤赔偿2. Retirement-related Benefits与退休相关福利Pension Plans 退休金计划3. Insurance Related Benefits 与保险有关的福利Health Insurance健康保险Life Insurance 人寿保险Accident and Disability Insurance 意外事故和伤残保险4. Paid Holidays and Paid Vacations带薪公假和带薪休假5. Others 其他福利Local Conveyance Allowance交通补贴Housing Allowance 住房补贴Meal Allowance伙食补贴Holiday Bonus旅游津贴Incentives 奖励措施二、2.11.●an impressive job title显要的职衔●training and staff development 培训和员工发展● a good salary可观的收入● a pension养老金●flexible working hours灵活的工作时间●opportunities to travel旅游机会●opportunities for promotion升值提拔机会●parental leave育儿假●days off and long holidays短假和长假● a company car公司配车2.参考词语和表达：new-hire training新员工培训orientation新员工培训，迎新会vocational training/ professional training职业培训management training管理培训develop a good training programme to keep the staff motivated通过开发良好的培训计划来提高员工的工作热情Many entrepreneurs seem to view employee training and development as more optional than essential…a viewpoint that can be costly to both short-term profits and long-term progress.许多企业家认为员工的培训和发展可有可无，而非至关重要，认为这对公司的短期利益和长远发展来说代价太高。

《新编剑桥商务英语初级学生用书》-V o c a b u l a r yUnit 1a Job descriptionfrozen:：adj. 冷冻的，冷藏的； pharmaceutical：adj. 制药的； vaccine：n.疫苗，菌苗；authority：n.权利，行政管理机构； recruit：v. 招收，招聘（新成员） output：n.产量；balance sheet：决算表，平衡表； short-list：被列入初选名单； packing：n.包装，包装材料；newsletter：n.（公司、学会等刊印的）业务通讯； qualified：adj.合格的，称职的；publicity：n.宣传、宣扬； court：n.（三面有房屋的）短街；work as an accountant responsible for checking companies’ accountinvolve giving financial advice deal with questions/problem give advice provide a serviceinterview an applicant attend meeting keep a record organize a conferencegive a presentation attend training session keep a diary organize holidayUnit 1b Working conditionsefficiently：adv. 效率高的； bonus：n.奖金； performance：n.进行，施行； consult：v.咨询，请教；sales performance：销售情况； overtime：n.超时工作，加班； bread down：坏掉，损坏，出毛病；presentation：n.表现、呈现，描述； overall：n.工作服； regulation：n.章程，规则；due：预定的，约定的；term：n.条款，条件； commence：v. 开始，着手； inform sb. of sth. 通知某人某事line manager：部门经理 in operation：工作中，生效，实施中 arrange…..with：与（同）…一起协商安排consult sb. about sth：向谁请教，咨询，与….商量 at the current overtime rate：按现行的加班工资标准Unit 2a Company historyjoint venture：合资企业 take over：接收，接管 subsidiary：n.子公司 roll off：驶离globalization：全球化 AG：agent general 总经理 turnover：n.营业额，销售比率bn：n.& adj. 十亿 shareholder：股东 stake：n.股份 merchandise：n.商品，货物MNE：multinational enterprise：跨国企业 brochure：n.小册子 a public limited company：一家上市有限公司Unit 2b Company activitiestotal investment：总投资 diagram：n.图标，示意图； van：n.带蓬小型货车，客货两用车assembly plant：装配厂 extract：n.摘录，选段 grant：n。

新编剑桥商务英语初级第三版答案【篇一：新编剑桥商务英语(初级)学生用书_答案_module_1.1-5.3】ing and workshopsp6what does your job involve? p7the present simplep8module 1.2personal and professional details meetingpeoplep10job and work p12module 1.3bec preliminary exam p14p15 reading test【篇二：新编剑桥商务英语(初级)(第三版) 词汇整理浓缩版】txt>（第三版）1.1 world of work 工作领域business n. 工商企业；商行；商业 technique n. 技巧，技能cross-cultural adj. 跨文化的 presentation n. 口头报告，陈述，叙述public speaking 演说，演讲 consultant n. 顾问 consultancy n. 咨询公司 run vt. 开办（课程/ 讲习班） one-to -one 一对一的accredited adj. 公认的motivational adj. 激发积极性的， client n. 客户entertaining adj. 有趣的，使人愉快的，professional adj. 专业的，职业的 involve vt. 包含、需要、使成为必要部分responsibility n. 责任，所负责的事情 be responsible for sb./ sth. 对某人/某事负责title n. 头衔，职称 sample n. 样品试用产品 account n. 账目，账户correspondence n.（来往的）信件 badge n.徽章identify vt. 发现，确定 workshop n. 研讨会，讲习班 catering service 餐饮服务md managing director 的缩写，总经理，执行董事gadget n. 小巧的器械，小玩意儿 interior adj. 车内产品，内部装饰memo n. 备忘录，便条，便笺 electrical appliances 电器，（家用）电器ship vt. 运送power point 电子版幻灯片 bonus n. 奖金 catalogue n. 产品目录positive adj. 积极乐观的 presence n. 仪态，风度，风采 diary n.记事簿athens n. 雅典（希腊首都） do you like your job? do you oftentravel abroad ? how are you? …not too bad, thanks. i work fora company that… i work as…what does your job involve ? my job involves doing… what do you do ? i deal withwho is your md? i am based i n …．1.2 personal and professional details个人和职业详细情况 division n. 分理处，部门 profile n. 传略；人物简介；概况 questionnaire n. 问卷，调查表 interview n. 采访；面试 musical instrument 乐器 destination n. 目的地follow-up questions 后续问题，补充问题 swap vt. 交换electronics n. 电子学；电子器件 varied adj. 多变化的，各不相同的 confectionary adj. 糖果的，有关甜食制造的allocate vt. 分配，分派 candidate n. 候选人criterion n. 标准，准则 pl.（复数）criteriainc. adj. incorporated 的缩写，股份有限的supervise vt. 主管，监管，管理 coordinate vt. 使协调 scuba diving 水肺潜水 marathon n. 马拉松赛跑 finance assistant 财务助理 audit vt. 审计master’s degree 硕士学位 judo n.柔道chronic fatigue syndrome 慢性疲劳综合症ambitious adj. 雄心勃勃的 journalism n. 新闻学，新闻业1 / 4breed vt. 饲养 terrier n. 小猎狗 chewing gum 口香糖 gallery n.画廊，美术馆 format n. 形式，格式sars--severe acute respiratory syndrome 严重急性呼吸道综合征,俗称非典型肺炎,简称非典 efficiency n. 效率 profit n. 利润 mentor n. 良师益友make contribution to 为……做贡献 personal problem 个人（私人）问题 set an example to 树立榜样 be based in 在……总部raise money 募捐master’s degree in business administration: mba工商硕士chronic fatigue syndrome 慢性疲劳综合症be in charge of 负责 best-selling 畅销think of a new idea 想出新点子2.1 work in progress 工程进展be in progress 在进行中，在运行中project n. 项目，工程 garden vi. vt.种植或修整花园，从事园艺工作update vt.更新 construction n. 建筑，建筑物 apart from 除了……之外 minor adj.较小的，次要的 proceed vi. 进行，继续下去 panorama n. 全景，全景画 management team 管理团队 take shape 成形ahead of schedule 提前于预订计划 financial report 财务报告temp n. 临时雇员help out 帮助（某人）解决困难 give a presentation of 对……做陈述 launch vt. 开始，开办，推出；发射 photocopy vt. n. 影印，复印 branch n. 分部，分店，分公司 projector manager 项目经理subcontractor n. 转包商 period of transition 过渡期 permanentjob 永久性工作 temporary employment agency 临时就业中介机构 try out 测试，试用 take maternity leave 休产假 option n. 选择，可选择的办法 career field 职业领域 existing skills 现有的技能supervisor n. 主管，监督人 temorary job 临时工作 ask for a payrise 要求涨工资meet one’s target 完成指标，完成定额sack vt. 解雇administration work 行政管理工作 brazil 巴西lisbon 里斯本（葡萄牙首都）belem 贝伦（巴西东北部港口城市）fortaleza 福塔雷萨（巴西东北部港口城市）valencia 巴伦西亚（西班牙港口城市）montpellier 蒙彼利埃（法国南部城市）2.2 making arrangements 日程安排make arrangements 做安排，做准备 plant n. 工厂，车间 vt. 种植take time off 抽出时间，休假，休息 finance director 财务经理confirm vt. 确认，确定 reception n. 接待，接待处 trade fair 交易会，展销会 present vt. 介绍，引见；出席 potential client 潜在客户 quality inspector 质检人员 job applicant 求职者 festival n. 节日self-employed adj. 个体的，自己经营的accept an invitation 接受邀请 special reception 特别招待会anniversary n. 周年纪念日 venue n. 会场，会议地点 attendancen. 出席，出席人数prague 布拉格（捷克斯洛伐克首都） morpeth 莫派斯（位于英国诺森伯兰郡）helsinki 赫尔辛基（芬兰首都） buenos aires 布宜诺斯艾利斯（阿根廷首都）toronto 多伦多（加拿大主要城市） sydney 悉尼（澳大利亚东南部港口城市，新南威尔士州首府）3.1 company biography 公司简介biography n. 形成、成长和衰亡的记载；传记fast food restaurant 快餐店 transform vt. 转换、改变、改造global business 跨国企业original adj. 最初的，原始的，起源的franchise n. vt. 特许经销权，给……以特许feature n. vt. 是……的特色，以……为特色 french fries 炸薯条softdrink n. 软饮料；汽水 milkshake n. 奶昔 purchase vt. 买，购买multimixer n. 多用混合器（机） exclusive distributor 独家批发商（代理商）open vi. vt. 开设，开办，开张 expand vi. vt. 扩大，扩张corporation n. 公司 cosmetic n. 化妆品inspire vt. 激发，启示，使生灵感 philosophy n. 哲学revolutionary adj. 革命的 raw material 原材料 supplier n. 供应者，厂商 ethical adj. 伦理的；道德的 travel agency 旅行社contract n. vt. 订合同，合同、契约 take delivery of 收货，提取货物 merge vi. vt. 合并 fleet 舰队budget airline 低价航空公司 go public 上市，公开发售股票business partner 生意伙伴，商业伙伴2 / 4entrepreneurial adj. 企业家的 freelancer n. 自由职业者；自由撰稿人kuwait city 科威特城（科威特首都） san bernardino 圣贝纳迪诺（美国加利福尼亚州东南部的一个县） illinois 伊利诺斯州（美国中北部州）3.2 company performance 公司业绩performance n. 业绩，成绩；性能 distribute vt. 配送，分发，分送 record profit 历史最高利润 vegetarian n. 素食者，素食的organic adj. 使用有机肥料的 ingredient n. 配料，成分 nutritious adj. 有营养的improve one’s image 改善形象 banquet n. 宴会manufacturer n. 制造业者，厂商 guarantee vt. n. 保证，担保，担保人symbol n. 象征，符号，记号 innovative adj. 创新的，革新的sport utility vehicle 运动型多用途车 component n. 成分 optical instrument 光学仪器 validation n. （可靠性）检测 certify vt. 证明，保证 application n. 应用，运用assurance n. 保证，担保，确信，断言founder n. 创始人，奠基人 turnover n. 营业额 dramatically adv. 戏剧地 advertise vt. 做广告，登广告 annual report 年终报告，年终终结 share price 股票价格proactive adj. 积极的，主动的 dedicated adj. 专注的，献身的unique adj. 唯一的，独特的 access n. 接近（进入）的机会，接近（进入）的权利；入口 consolidate vt. 巩固 brochure n. 小册子in this respect 在这个方面，在这个细节maximum n. 最大量，最大限度，极大4.1 international business 国际商务import n. vi. vt. 进口 export n. vi. vt. 出口 competitor n. 竞争对手 wholesaler n. 批发商 warehouse n. 仓库 audio product 音响产品 ban n. vt. 禁令fashion industry crisis 服装行业危机 commissioner n. 委员spokeswoman n. 女发言人 huge losses 巨大损失 resign n. vi. vt. 辞职 garment n. 服装（成衣） clothing blockade 服装封锁 in favour of 支持、赞成disastrous adj. 损失惨重的，灾难的import control 进口控制import quotas 进口配额compromise n. 妥协，折中，让步 stock exchange 证券交易所appeal to sb. 对……有吸引力 available adj. 有空的，能得到的dossier n. 档案，卷宗 flat adj. 没电的，平面的 embarrassing adj. 令人尴尬的 in-house magazine 内部杂志 participant n. 参加者stressful adj. 有压力的，紧迫的 moderator n. 会议主持人 press the mute button 按下静音键 reflect on 有损声誉，招来非议teleconference n. 远程电话会议 producer n. 生产商 wholesaler n. 批发商customer n. 顾客 retailer n. 零售商warehouse n. 仓库 consumer n. 消费者competitor n. 竞争对手 customs n. 海关port n. 港口clothing n. 服装4.2 business communications 商务沟通printer cartridges 打印墨盒 description n. 种类；性质；描述pass the message on to 把留言给…… complaint n. 投诉 cancel vt. 取消plasma screen tv 等离子电视 freight forwarder 货运商distributor n. 发行人，销售商 container n. 集装箱production manager 生产经理，厂长 madrid 马德里（西班牙首都）5.1 career choices 职业选择stock broker 股票经纪人london stock exchange 伦敦证券交易所bank account 银行帐户 bankrupt adj. 破产的 a modest life 简朴的生活 accommodation n. 住处，膳宿 get started 开始source of income 收入来源 olive n. 橄榄 farm products 农产品 business contact 生意场的熟人/关系 deal in 经营 make enquiries 询问 record shop 音像店 human resource 人力资源 hr manager 人力资源经理 photography exhibition 摄影展accountancy job 会计工作 passion n. 热情，激情 competitive adj 竞争的 give up sth. all together 完全放弃……professional photographer 职业摄影师portrait n. 肖像，人像studio n. 照相馆，画室，摄影室，演播室3 / 4birmingham 伯明翰（英格兰中部城市）luxembourg 卢森堡（西欧国家） resign from the job 辞职farmhouse n. 农舍bed and breakfast accommodation 只提供床铺与早餐的住宿reorganise vt. 重新组织，重新安排 source of income 收入来源as though 仿佛，好像 the best of luck 好运5.2 achievements and plans 业绩和计划design office 设计室 book cover 书的封面printer n. 印刷商，印刷工；打印机 quotation n. 报价 in full colour 用彩色 in black and white 用黑白 a full progress report详细的进展报告refer to 参考，查阅，查看 book fair 书展，书市 a series of 一系列italian 意大利人，意大利语；意大利的coincidence n. 巧合，巧事 move n. 行动，步骤；措施；方法; vi. 移动consolidate one’s strong position 巩固某人的强势地位 removal company 搬运公司 stationery n. 文具，信纸 keep sb. up-to-date使某人信息灵通 utility n. 公用事业，公用事业设备 bank loan 银行贷款 paperwork 日常文书工作 loan application 贷款申请 additive n. 添加剂4 / 4take on 雇佣meet demand 满足需求 health club 健身俱乐部6.2 travel arrangements 旅行安排ticket, crew, security/ safety inspectionbe in business 做生意 poland 波兰（中欧国家） hungary 匈牙利（中欧国家） spain 西班牙（欧洲南部国家） portugal 葡萄牙（欧洲西南部国家） slovakia 斯洛伐克（中欧国家） bratislava 布拉迪斯拉发（捷克斯洛伐克中南部城市）5.3 reading test: parts one to threeposter n. 海报，招贴 office equipment 办公设备prefabricated hut 预制营房，活动房 pharmaceutical company制药公司 previous adj. 以前的，在先的 disastrous fall 损失惨重的一跌 reach the highest level 达到最高水平 rise/ increase/improve /ascend/ go up/ move up/ mount up 上升 soar 飙升fall/ drop/ decrease/ decline/ descend/ go down下降stay stable/ steady/ the same 保持平稳level off 持平 recover 反弹peak up 达到顶峰，最高点 dramatically 喜剧地，引人注目地considerably 相当大地 obviously 明显地 gradually 渐渐地sharply 急剧地，明显地 slightly 轻微地 a little bit 一点儿6.1 business travel 商务旅行 aircraft, check-in, delay, journey,land, luggage, passenger, passport, pilot, take off, travel, trip,air traffic controller, baggage handler,check-in baggage, carry-on bag, boarding pass, board, business/ economy/ first class,flight attendant/ stewardship/air-hostess/ stewardess, identitycard, return/ singlemanchester 曼彻斯特（英格兰西北部港口城市）glasgow 格拉斯哥（英国城市） bristol 布里斯托尔（英国西部的港口）london heathrow airport 伦敦希思罗机场paris charles de gaulle airport 巴黎戴高乐机场lyon 里昂（法国城市）【篇三：新编剑桥商务英语(中级)学生用书答案】ading (5)1,open your mind 2 plan for disaster 3 get organized 4 setyour limits 5 put pen to paper 6 don’t feel guilty 7 two become onep9 grammar (5)1 need2 communicate3 have escaped4 have been working 5have been 6 am working 7 answer p9 (speaking)writing 第六题work in pairs.中有可能选择其中一个话题进行作文。

新编的剑桥商务英语新编的剑桥商务英语新编剑桥商务英语篇一：新编剑桥商务英语(BEC中级第三版)Module5Module5第五单元5.1TheworkplaceVocabularytosourceart（为商务用途）选择艺术装饰品tocommissionart定制艺术品regenerationn.重建，再生referral推荐人expertisen.专家意见，专门技术或知识referencedatabasen.参考数据库premise楼宇，单位，处所directspeech直接引语reportedspeechn.间接引语anecdotalthings轶事socialnorm社会规范interactionn.交际officedecoration办公室装饰tradefair商品交易会exhibitorn.参展商accommodation住宿sponsor主办方，主办单位eveningbuffet自助晚餐InternationalArtConsultants国际艺术顾问公司Seattle西雅图5.2ParticipatinginameetingVocabularychairperson主席thepersonwhoisinchargeofthemeetingminutes会议纪要，会议记录awrittenreportofameetingtaketheminutes作会议记录settheagenda制定议程agendathelistofpointor‘items’tobediscussedmoveo n(toth enextpoint)进入（下一点）seesomebody’spoint明白某人的观点goalong(withsomebody)onthepoint(正式用语)同意某人的某个观点headofacoin硬币的正面tailofacoin硬币的反面counter筹码holdabriefmeeting开个短会runthemeeting主持会议seeyourpoint明白你的观点attendthemeeting参加会议settheagenda安排议程takeminutes作会议纪要moveontothenextitemontheagenda进入会议的下一议程getalongwithsb.onthepointreachanagreement达成协议giveashortpresentation做个简短发言sitaround无所事事，闲坐着MinutesofameetingPossibleanswer:同意某人的某个观点新编剑桥商务英语篇二：新编剑桥商务英语(初级)学生用书_答案_Module_1.1-5.3Module1.1WorldofworkTrainingandworkshopsP6Whatdoesyourjobinvolve?P7ThepresentsimpleP8Module1.2PersonalandprofessionaldetailsMeetingpeople P10JobandworkP12Module1.3BECPreliminaryExamP14P15ReadingTest新编剑桥商务英语篇三：新编剑桥商务英语(中级)课文翻译新编剑桥商务英语（中级）课文翻译BEC课文翻译1、Wewannaholdyourhand我们愿与你携手创业带着浓厚的经营意识，加上一些进取精神，再来瞧瞧，哈!你拥有了一家连锁店!如果想自己开店、大展身手却又苦于缺乏经验，同时又不想在这个充满风险的昙花一现的独立法人世界中立足，那么开家连锁店不失为一个明智之举。

新编剑桥商务英语高级答案【篇一：新编剑桥商务英语高级第三版第10.1】p> 10.1 travel and entertainmentvocabulary business travel1do you agree with this view?‘i can see a trend, executives want to save costs on businesstravel ,and connecting people virtually is becoming more affordable.’2study the phrases in the box.what does each one mean?how is it pronounced?commute subsidised transport congestion give a lift to someone rush hour teleconferencingcar share schemetravel expenses3which of these statements do you sympathise with?1 spending two hours each day commuting to and from work really affects people’s quality of life.2 it’s fair that the company should subsidise travel for people who commute a long way to work.learning tip 3 if more people worked flexibly we could avoid congestion and rush hours.try to use idiomatic 4 i don’t mind giving a colleague a lift to work now andphrases when then but i couldn’t take part in a car share scheme. i expressing opinions: enjoy that hour to myself in the mornings.eg i couldn’t agree5 air travel is too time-consuming.video andmore ;i’d go alongteleconferencing is the only way forward.wi th that;actually,6 it’s the duty of every employee to manage their business that’s not the way itravel expenses as if it were their own money.see it,etc.4discuss the following questions.1 how do you get to work / college each day?2 why do you use this from of transport ?3 do you pay for your own travel?5as the new manager of the support services atsterrman, engineering firm, you have been asked to reduce spending on travel and entertainment .suggest a policy to tackle each of the problems below.current situation1 the company owns and maintains a fleet of 35company cars for the sales team.2 the company pays for business class tickets on bothlong and short flights.3 the use of expensive restaurants to entertain guestsand clients is very common.4 the company spends a lot on hiring outside rooms formeetings and conferences.compare your answers with a partner.listening a team-building day6 a lot of companies use team-building events ,such ascanoeing events,treasure hunts,company role plays,etc.______.but what should their aim be?prioritise(1-7)the following aims.a generally getting to know each other betterb breaking down formal barriers between management and employeesc bringing out the best qualities in each individual d helping people to feel better about themselvese distinguishing leaders from followersf increasing loyalty to the company g helping to remember that there’s more to life than just work 7 is there some other benefit that hasn’t be en mentioned above?8 10.1 your company has organised a team-building day at silverstone motor racing circuit. you have been asked to attend a short presentation of the programmefor the day. listen and complete your notes. use up to three words for each space. team-building day the aims 0 the aim is not only to 1 to learn how each individual think,functions and 2 this new understanding will make us_______________. the schedule 3 meet at the office at ___________________. 4 the journey will take ___________________. 5 for the activities we will be divided into_____________. 6 at lunch there will be a surprise _________________. 7 after the afternoon’s activities there will be a ________. preparation 8 dress__________________. 9 in case of cold bring a jumper or___________________.10 no mobile phones, laptops, but can bring ____________.the home of british motor racing9 what do you think the activities at the circuit will be exactly? grammar future forms1 look at the verb forms in these sentences(1-6).whatform is used to express the following about the future? future formsa an offerlearning tipnote the use of thepresent when twoclauses about thefuture are connectedwith when or anothertime phrase.i will see him.i willgive him yourmessage.__when isee him, i’ll give himyour message.b a decision already takenc an arrangementd a schedulee a general predictionf a confident prediction 1 the day will begin with a working breakfast at eight o’clock after which delegates will have 30 minutes of free time before the first seminar at 10 o’clock. 2 we’re not going to have a christmas party this year; instead we are going to give the money we would have spent to a charity. 3 she’s not easy to convince,is she?i can see this is going to be a very long discussion. 4 don’t worry, i’ll take the laptop with me.that’s one less thing for you to remember. 5 i’m meeting him at his office at 6.30 and then we’re eating at a greek restaurant in the cit y center. 6 i think he’ll find it difficult to adapt to his new role, because he’s used to being independent. 2 you colleague has written this email for an agent in djakarta.before you send it, she has asked you to put verbs she’s not sure about in the most natural form. dear jimthank you for your email, asking about our plans fornext year. i (0) will do my best to explain the situation.i agree that this year has been disappointing,but weexpect that sales(1)________(pick up)next year.the result of our marketing meeting last week is that we (2)__________(launch) the new version of the dct10 in asia next spring. from the feedback we’ve had in europe,i’m sure it (3) _______(be) a great success. the international gas industry trade fair (4)_______(take place) in singapore next march.i (5)______(fly)out there with jane on 16 march and i hope to have a couple of days extra to seesome agents, but i (6)_____(call) you when i (7)_______(have) my exact schedule,so that we can arrange to meet.in the meantime,let me know if you(8)_______(visit) theuk any time soon. then we can arrange to meet for a meal and a chat. best wishessarahreadingevents management3 do you think being responsible for organising corporate events, sponsorship,parties and team-building events in a dream job? why?/why not?4 read the article from a business magazine about organisingcorporate events.● choose the best sentence from those below(a-h) to fill each of the gaps in the test.● do not use any letter more than once.● there is an example at the beginning(0)how to manage an eventhow would be an events organiser?on the face of it ,playing‘my genial host’ to a group of freeloading clients doesn’t seem too arduous a task. but the amount of stress experienced in getting ready for it and the real and ever-present danger of something going horribly wrong make it a job only for those with nerves of steel. (0)e the list is endless.corporate hospitality events should be an opportunity to relax with your customers and get away from business,but instead they actually expose a company to close scrutiny by its most valued audience and leave a lasting impression in theirminds .done well ,the client is left with the image of acreative ,fun and professional organisation. (1)______worse still ,you might offend:the company who arranged a james bond theme night that started with a group of international guests being greeted by bikini-clad ‘bond girls’ should have known better.the first consideration is what the aim of the event is :to launch a new product ,to develop awareness of the company’s mission, to build relationships with new clients or just to thank existing ones for their continued custom .(2)_______for the latter you won’t necessarily have to spend excessively to get it right ,but you willhave to think about what will make the event memorable. audience participation is generally a good way to achievethis ,for example giving a theme to the event ,such as a 1970s disco or a hawaiian evening.(3)________ it may also put some under pressure ,making them feel that they will have to dance like john travolta or to rely more on their wallet than their imagination to make their costume.(4)__________an alternative is simply to give them a treat by taking them to a show or sporting event and afterwards for a meal where they can relax and chat .(5)________ the advantage of these is that the clients are more likely to look forward to it and to share the good news with others in the wider world who may also have an interest in the event .(6)________in addition ,anything that goes wrong at the events is likely to reflect badly on the main organiser and not your company.a this will get the participants more involved and help to‘break the ice ’ if peopledon’t know each other well,but be careful.b an example of this would be a golf tournament or a football match.c the first two are more like presentations and will mean putting on a show to impress.d staff parties,on the other hand ,are much less stressful because the consequencesof failure are not so damaging.e a speaker may not turn up ,a piece of vital equipment may fail ,the invitation maygive the wrong date.f done badly ,the company may end up lookingcheesy ,disorganised or even cheap.g the result is good publicity and an enhanced image for the company.h the balance is a difficult one and it all depends on the skill of the organiser in theplanning and publicizing of the event ,so the guests feel at ease.vocabularygo and get1 complete the following sentences using the correct form ofeither go or get.0 there is always a danger that something will go wrong on the day.【篇二：新编剑桥商务英语(高级)第三版3.1】p class=txt>3.1 communication at workvocabularymean of communication1 what does this quotation mean to you?‘think like a wise man but communication in the language of the people.’w.b. yeats, poet (1865-1939)2 delete the verb that does not go with each type of business communication. 0anemailsend /draft /post1a phone calldo/make /receive2a press release put up /issue/put out3an advertising campaign launch/run /make4a presentation give /make/ tell5a meeting or seminarhold /attend /carry out6 a report produce/run/publish7a noticeput out/put up/ display8a memo to all concernedpublish/send out/circulate9information on the internet post/make/put3 for which of the following would you feel most confident using your english? and least confident? discuss with your partner.a presentation a meeting a phone calla reportan email4discuss these quotations with your partner.? have you had good experiences of dealing with companies through callcentres?? do you shop on the internet? why? /whynot?? with which products or services is face-to-face contact helpful? with which isit unnecessary?5 read the five extracts from the magazine management now on page27 andthen match each of the eight statements (1-8) with one of the extracts. you will need to use some of the texts more than one.0 you can gather a lot of customer data with modern computer systems. a1 one future trend will be more direct contact between companies and their customers._____2 business hasn’t really changed, only the media of communication._____3 companies need to think about which channel is most appropriate to their customers ’needs._______4 customers are frequently frustrated by not being put though quickly to the person they need to speak to._____5 there is less human interaction nowadays, but this isn’t necessarily bad for the customer.________management now. april issuebetter communication?natalie fitzgerald asked five people working in the field what they thought.a bill osmond, data analysti think he’s got a good point. powerful it systems give companies enormous amounts of information on customer behavior, but it’s what they can do this data that matters.a good example in recent years was centrica, the british utility company. it acquired a big portfolio of different companies and then spent huge amounts of money on an it system designed to cross-sell its various products and services-financial services, telephone contracts, energy supply and so on _to the customers in its different businesses. but they never managed to do it, because their it people were unable to merge all the customer databases or to make them talk to each otherb sarah bridgestone, former call centre managerabsolutely. call centres can more often act as a barrier than a help. talk the example of a well-known mobile phone operator. when a customer calls, he’s given a list of options to choo se from: dial i for bill enquiries, 2 to upgrade his handset, 3 if he has a technical problem, 4 if he’s thinking of leaving the company. from each of these he’s taken through another list of options. if he still can’t find what he is looking for, he’s inv ited to ‘stay on the line until an operator becomes available’. this can take up to ten minutes, by which time he is now seriously thinking of going back to option 4 and cancelling his contract. it really seems counter-productive.cdoug cook, bank managerthere is no doubt that modern communication channels have depersonalized a lot of customer contact. banks have been doing this for years, trying to commoditise the service that they offer so that they can rationalize it and make it cheaper to deliver most transactions- bank deposits, cash withdrawals, issuing of statements-have been automated whether at a cash machine, over the phone or online. this has saved companies and the customer money. but cost-cutting is by no means the only driver- it’s a trend a lso driver by customer demand for a quick and flexible service.d farhana patel, online retailerit’s just about convenience. whether i text you a message or tell you the same message face-to-face, it’s still a message. the growth of internet shopping compared to that of high street shopping shows very clearly that customers want cheaper and more accessible services. sellers like the convenience too of course. ebay started out as a market place for individuals but, increasingly, companies have used it to sell products direct to consumers. in face it’s not very different from a traditional market place. there is still a community of buyers and sellers who talk to each other and do business just the same as if they were dealing face-to-face.e brian macwhinney, management consultantbusinesses are often too quick to embrace new technology in order to save money or gain a competitive advantage. but applying the same solution to all types of business is never a good idea. there are cultural factors to consider. using a call centre in india to handle enquiries about train times on railways in europe is a bad idea because it isn’t suited to customers’ expectations. on the other hand, a european customer of a computer company doesn’t really mind if his technical problem is solved by a call centre operator in india or ireland or alaska, because it doesn’t require any cultural knowledge. good communication is about finding the right channel. in time, i expect we’ll see a return to more face-to-face contact with customers and more local services. speaking 1 which of the following do you find useful? when do you use it? why?mobile phone email sms msnblackberry2 decide the best ways to communication the following messages.first letter has been written for you).0to answer somebody, you give a reply.1to ask for something, you make a r_____.2to help someone remember, you give them a r_____.3 to suggest or recommend something, you make a p_____.4 to say something publicly, you make an a______.5 to say sorry you make an a______.6to insist that someone does something, you make a d_____. grammargrammar tipoften verbs that express a similar notion will take the same form, eg dissuade discourage, deter are all followed by someone from doing.this can also be the case with opposite notions, eg agree and refuse +to do. i discouraged him from applying for the job.i dissuaded him from applying for the job.verb patternsin the email below, all the forms following the communication verbs (discuss, apologise etc) are underlined. some are incorrect. correct them.dear jimfor givingfor givingup your time to help us.it’s very kind of you to agree (1) working with us on this project-i know you are very busy. when we last met, we discussed (2) a special team to deal with complaints from customers. i have since had a meeting with sarah, the head of thewe need a better system for dealing with complaints.last week, a customer rang to complain (7) to wait one month for interest on it before delivering the product. the sales person who answered the call offered him a discount, without even checking the history of the order. when i checked, i discovered an email from us in forming the customer when he thought the product (10) a one-month delay in delivery. the salesman was very defensive and said that he couldn’t be criticized (11)keep the customer happy!so you see, we’ve got a lot of work to do. looking forward to hearing from you. best wisheskaren 5put the words below into their correct place in the table. urgethreaten proposeundertakepraise blamerecommenddeny convince6 complete these sentences.0they threaten to take us to court if we didn’t pay them immediately.1it’s a very sensitive issue. i suggest __________ an anonymous email.2once, in a restaurant, i complained ___________ and the manager told us to leave. 3what a waste of time! we spent three hours discussing___________.4the company offered__________, but amazingly she refused. 5i’ve promised ___________ by tomorrow morning.6 i can’t believe you had to remind him ____________. that’s his job.【篇三：新编剑桥商务英语(初级)学生用书_答案_module_1.1-5.3】ing and workshopsp6what does your job involve? p7the present simplep8module 1.2personal and professional details meetingpeoplep10job and work p12module 1.3bec preliminary exam p14p15 reading test。

新编剑桥商务英语(初级)学生用书_答案1. Unit 1: Getting StartedReading Task1.The United Nations International Children’s Emergency Fund.2.Its headquarters is in New York City, USA.3.To advocate for the protection of children’s rights and improve their lives.4.The rights and well-being of every child. Vocabulary Task1.satisfy2.temporarily3.repair4.shipment5.suitableListening Task1.False2.True3.True4.False5.False2. Unit 2: CommunicationReading Task1.People working in multinational companies.2.Because of differences in culture, customs, and business practices.3.Cultural sensitivity, adapting communication style, and understanding non-verbal communication.4.Polite greetings, appropriate dress code, and being punctual.Vocabulary Task1.manage2.appropriate3.gesture4.moderate5.standardListening Task1.C2.B3.A4.B5.A3. Unit 3: Business TravelReading Task1.It helps to establish and maintain business relationships.2.Making hotel reservations, booking flights, and arranging transportation.3.They need to be aware of local customs, etiquette, and have knowledge of the local language.4.Preparation, documentation, and being organized. Vocabulary Task1.navigate2.accommodation3.confirm4.transport5.locateListening Task1.B2.A3.C4.B5.C4. Unit 4: Company OrganizationReading Task1.To understand the structure, roles, and responsibilities within a company.2.It provides a clear understanding of the hierarchical structure within a company.3.It helps to ensure effective communication and coordination between different departments.4.Functions, departments, and positions. Vocabulary Task1.assign2.colleague3.document4.policy5.superviseListening Task1.C2.A3.B4.C5.A5. Unit 5: Job InterviewsReading Task1.It is an opportunity for employers to evaluate the suitability of candidates for a specific job position.2.Preparing for commonly asked questions and practicing good body language.3.Being well-groomed, dressing appropriately, and being confident.4.Asking relevant questions and expressing gratitude for the opportunity.Vocabulary Task1.evaluate2.relevant3.confident4.opportunity5.gestureListening Task1.C2.B3.A4.B5.A6. Unit 6: Telephone SkillsReading Task1.It is a commonly used tool in business communications.2.To ensure effective communication and maintain good business relationships.3.Answering professionally, speaking clearly, and paying attention to tone and pace.4.Taking messages, transferring calls, and resolving issues.Vocabulary Task1.effectively2.professional3.manner4.transfer5.issueListening Task1.B2.C3.A4.B5.C7. Unit 7: Emails and Writing SkillsReading Task1.Emails are used for quick and efficient communication.2.Formal and informal emails.3.Subject line, greeting, body, and closing.4.Being concise, using proper grammar and punctuation, and proofreading.Vocabulary Task1.efficient2.formal3.grammar4.proofread5.conciseListening Task1.C2.B3.A4.B5.A8. Unit 8: PresentationsReading Task1.To effectively communicate information, ideas, and proposals to a group of people.2.Planning, creating visual aids, and practicing the delivery.3.Confidence, eye contact, and engaging with the audience.4.Structuring the presentation, using visual aids, and answering questions.Vocabulary Task1.effectively2.visual3.audience4.engage5.structureListening Task1.B2.C3.A4.B5.C9. Unit 9: Business CorrespondenceReading Task1.It is written communication between businesses or individuals.2.To provide information, make inquiries, and establish business relationships.3.Proper salutation, clear and concise content, and professional closing.4.Business letters, memos, and emails.Vocabulary Taskmunication2.inquiries3.content4.professional5.memosListening Task1.A2.C3.B4.C5.A10. Unit 10: Socializing and EntertainmentReading Task1.It helps to build rapport and strengthen business relationships.2.Attending social events, dining out, and participating in recreational activities.3.Appropriate behavior, cultural sensitivity, and beinga good listener.4.Small talk, cultural knowledge, and expressing gratitude.Vocabulary Task1.strengthen2.appropriate3.behavior4.listener5.gratitudeListening Task1.C2.B3.A4.B5.CThis is the answer key for the New Cambridge Business English (Ele mentary) Student’s Book.。

新编剑桥商务英语中级第三版答案【篇一：新编剑桥商务英语(中级)课文翻译】1、we wanna hold your hand 我们愿与你携手创业带着浓厚的经营意识，加上一些进取精神，再来瞧瞧，哈!你拥有了一家连锁店!如果想自己开店、大展身手却又苦于缺乏经验，同时又不想在这个充满风险的昙花一现的独立法人世界中立足，那么开家连锁店不失为一个明智之举。

然而你必须明白自己将从事何种性质的经营，这是至关重要的。

特许经营就是由一方(授予特许经营者)授权允许另一方(加盟特许经营者)使用其商标或商号，并使用其一揽子经营理念。

当然如果你下定决心，白手起家地单干，你随时可以从总店分离出去，另立门户，发展特许经营店。

阿齐尔说，想要设立特许经营店的新公司数目与日俱增。

“加入这个队伍的人数多得令人难以置信，他们年龄越来越小，投资越来越少，他们获得回报后进行更大的风险投资。

”如果能够募集到起步经费，开设自己的特许经营店，就为冒险家一展身手提供了理想机会2、not sold on sales相比之下，销售则意味着挨家挨户推销，进行不期而至的拜访或拨打不期而至的电话。

不过这完全是误导人的印象。

在英国，从事销售职业的人数比营销人员多出大约20万人。

其中部分原因是那些投身销售工作的人们意识到销售工作根本不像传言中说的那么可怕。

要点解析：(1) shake off its unglamorous image摆脱其乏味的形象。

shake off摆脱，例如：shake off responsibility摆脱责任。

(2) associations with something rather dishonest本意为“和某种不诚实守信的因素紧紧相联”，在这个语境中可以翻译为“与无商不奸的概念紧紧相联”。

unglamorous单调的，乏味的，例如：unglamorous environment单调的环境。

(3) retain an air of glamour 显得很风光，retain an air of 带着??的样子，例如retain an air of cheerfulness保持一种欢喜的样子。

新编剑桥商务英语高级答案【篇一：新编剑桥商务英语高级第三版第10.1】p> 10.1 travel and entertainmentvocabulary business travel1do you agree with this view?‘i can see a trend, executives want to save costs on businesstravel ,and connecting people virtually is becoming more affordable.’2study the phrases in the box.what does each one mean?how is it pronounced?commute subsidised transport congestion give a lift to someone rush hour teleconferencingcar share schemetravel expenses3which of these statements do you sympathise with?1 spending two hours each day commuting to and from work really affects people’s quality of life.2 it’s fair that the company should subsidise travel for people who commute a long way to work.learning tip 3 if more people worked flexibly we could avoidcongestion and rush hours.try to use idiomatic 4 i don’t mind giving a colleague a lift to work now andphrases when then but i couldn’t take part in a car share scheme. i expressing opinions: enjoy that hour to myself in the mornings.eg i couldn’t agree5 air travel is too time-consuming.video andmore ;i’d go alongteleconferencing is the only way forward.wi th that;actually,6 it’s the duty of every employee to manage their business that’s not the way itravel expenses as if it were their own money.see it,etc.4discuss the following questions.1 how do you get to work / college each day?2 why do you use this from of transport ?3 do you pay for your own travel?5as the new manager of the support services atsterrman, engineering firm, you have been asked to reduce spending on travel and entertainment .suggest a policy to tackle each of the problems below.current situation1 the company owns and maintains a fleet of 35company cars for the sales team.2 the company pays for business class tickets on bothlong and short flights.3 the use of expensive restaurants to entertain guestsand clients is very common.4 the company spends a lot on hiring outside rooms formeetings and conferences.compare your answers with a partner.listening a team-building day6 a lot of companies use team-building events ,such ascanoeing events,treasure hunts,company role plays,etc.______.but what should their aim be?prioritise(1-7)the following aims.a generally getting to know each other betterb breaking down formal barriers between management and employeesc bringing out the best qualities in each individual d helping people to feel better about themselvese distinguishing leaders from followersf increasing loyalty to the company g helping to remember that there’s more to life than just work 7 is there some other benefit that hasn’t been m entioned above?8 10.1 your company has organised a team-building day at silverstone motor racing circuit. you have been asked to attend a short presentation of the programmefor the day. listen and complete your notes. use up to three words for each space. team-building day the aims 0 the aim is not only to 1 to learn how each individual think,functions and 2 this new understanding will make us_______________. the schedule 3 meet at the office at ___________________. 4 the journey will take ___________________. 5 for the activities we will be divided into_____________. 6 at lunch there will be a surprise _________________. 7 after the afternoon’s activities there will be a ________. preparation 8 dress__________________. 9 in case of cold bring a jumper or___________________.10 no mobile phones, laptops, but can bring ____________.the home of british motor racing9 what do you think the activities at the circuit will be exactly?grammar future forms1 look at the verb forms in these sentences(1-6).whatform is used to express the following about the future? future formsa an offerlearning tipnote the use of thepresent when twoclauses about thefuture are connectedwith when or anothertime phrase.i will see him.i willgive him yourmessage.__when isee him, i’ll give himyour message.b a decision already takenc an arrangementd a schedulee a general predictionf a confident prediction 1 the day will begin with a working breakfast at eight o’clock after which de legates will have 30 minutes of free time before the first seminar at 10 o’clock. 2 we’re not going to have a christmas party this year; instead we are going to give the money we would have spent to a charity. 3 she’s not easy to convince,is she?i can see this is going to be a very long discussion. 4 don’t worry, i’ll take the laptop with me.that’s one less thing for you to remember. 5 i’m meeting him at his office at 6.30 and then we’re eating at a greek restaurant in the city center. 6 i think he’ll find it difficult to adapt to his new role, because he’s used to being independent. 2 you colleague has written this email for an agent in djakarta.before you send it, she has asked you to put verbs she’s not sure about in the most natural form. dea r jimthank you for your email, asking about our plans fornext year. i (0) will do my best to explain the situation.i agree thatthis year has been disappointing,but weexpect that sales(1)________(pick up)next year.the result of our marketing meeting last week is that we (2)__________(launch) the new version of the dct10 in asia next spring. from the feedback we’ve had in europe,i’m sure it (3) _______(be) a great success.the international gas industry trade fair (4)_______(take place) in singapore next march.i (5)______(fly)out there with jane on 16 march and i hope to have a couple of days extra to see some agents, but i (6)_____(call) you when i (7)_______(have) my exact schedule,so that we can arrange to meet.in the meantime,let me know if you(8)_______(visit) theuk any time soon. then we can arrange to meet for a meal and a chat. best wishessarahreadingevents management3 do you think being responsible for organising corporate events, sponsorship,parties and team-building events in a dream job? why?/why not?4 read the article from a business magazine about organisingcorporate events.● choose the best sentence from those below(a-h) to fill each of the gaps in the test.● do not use any letter more than once.● there is an example at the beginning(0)how to manage an eventhow would be an events organiser?on the face of it ,playing‘my genial host’ to a group of freeloading clients doesn’t seem too arduous a task. but the amount of stress experienced in getting ready for it and the real and ever-present danger ofsomething going horribly wrong make it a job only for those with nerves of steel. (0)e the list is endless.corporate hospitality events should be an opportunity to relax with your customers and get away from business,but instead they actually expose a company to close scrutiny by its most valued audience and leave a lasting impression in theirminds .done well ,the client is left with the image of acreative ,fun and professional organisation. (1)______worse still ,you might offend:the company who arranged a james bond theme night that started with a group of international guests being greeted by bikini-clad ‘bond girls’ should have known better.the first consideration is what the aim of the event is :to launch a new product ,to develop awareness of the company’s mission, to build relationships with new clients or just to thank existing ones for their continued custom .(2)_______for the latter you won’t necessarily have to spend excessively to get it right ,but you willhave to think about what will make the event memorable. audience participation is generally a good way to achievethis ,for example giving a theme to the event ,such as a 1970s disco or a hawaiian evening.(3)________ it may also put some under pressure ,making them feel that they will have to dance like john travolta or to rely more on their wallet than their imagination to make their costume.(4)__________an alternative is simply to give them a treat by taking them to a show or sporting event and afterwards for a meal where they can relax and chat .(5)________ the advantage of these is that the clients are more likely to look forward to it and to share the good news with others in the wider world who may also have an interest in the event .(6)________in addition ,anything that goes wrong at the events is likely to reflect badly on the main organiser and not your company.a this will get the participants more involved and help to‘break the ice ’ if peopledon’t know each other well,but be careful.b an example of this would be a golf tournament or a football match.c the first two are more like presentations and will mean putting on a show to impress.d staff parties,on the other hand ,are much less stressful because the consequencesof failure are not so damaging.e a speaker may not turn up ,a piece of vital equipment may fail ,the invitation maygive the wrong date.f done badly ,the company may end up lookingcheesy ,disorganised or even cheap.g the result is good publicity and an enhanced image for the company.h the balance is a difficult one and it all depends on the skill of the organiser in theplanning and publicizing of the event ,so the guests feel at ease.vocabularygo and get1 complete the following sentences using the correct form ofeither go or get.0 there is always a danger that something will go wrong on the day.【篇二：新编剑桥商务英语(高级)第三版3.1】p class=txt>3.1 communication at workvocabularymean of communication1 what does this quotation mean to you?‘think like a wise man but communication in the language of the people.’w.b. yeats, poet (1865-1939)2 delete the verb that does not go with each type of business communication. 0anemailsend /draft /post1a phone calldo/make /receive2a press release put up /issue/put out3an advertising campaign launch/run /make4a presentation give /make/ tell5a meeting or seminarhold /attend /carry out6 a report produce/run/publish7a noticeput out/put up/ display8a memo to all concernedpublish/send out/circulate9information on the internet post/make/put3 for which of the following would you feel most confident using your english? and least confident? discuss with your partner.a presentation a meeting a phone calla reportan email4discuss these quotations with your partner.? have you had good experiences of dealing with companies through callcentres?? do you shop on the internet? why? /whynot?? with which products or services is face-to-face contact helpful? with which isit unnecessary?5 read the five extracts from the magazine management now on page27 andthen match each of the eight statements (1-8) with one of the extracts. you will need to use some of the texts more than one.0 you can gather a lot of customer data with modern computer systems. a1 one future trend will be more direct contact between companies and their customers._____2 business hasn’t really changed, only the media of communication._____3 companies need to think about which channel is most appropriate to their customers ’needs._______4 customers are frequently frustrated by not being put though quickly to the person they need to speak to._____5 there is less human interaction nowadays, but this isn’t necessarily bad for the customer.________management now. april issuebetter communication?natalie fitzgerald asked five people working in the field what they thought.a bill osmond, data analysti think he’s got a good point. powerful it systems give companies enormous amounts of information on customer behavior, but it’s what they can do this data that matters.a good example in recent years was centrica, the british utility company. it acquired a big portfolio of different companies and then spent huge amounts of money on an it system designed to cross-sell its various products and services-financial services, telephone contracts, energy supply and so on _to the customers in its different businesses. but they never managed to do it, because their it people were unable to merge all the customer databases or to make them talk to each otherb sarah bridgestone, former call centre managerabsolutely. call centres can more often act as a barrier than a help. talk the example of a well-known mobile phone operator. when a customer calls, he’s given a list of options to choo se from: dial i for bill enquiries, 2 to upgrade his handset, 3 if he has a technical problem, 4 if he’s thinking of leaving the company. from each of these he’s taken through another list of options. if he still can’t find what he is looking for, he’s inv ited to ‘stay on the line until an operator becomes available’. this can take up to ten minutes, by which time he is now seriously thinking of going back to option 4 and cancelling his contract. it really seems counter-productive.cdoug cook, bank managerthere is no doubt that modern communication channels have depersonalized a lot of customer contact. banks have been doing this for years, trying to commoditise the service that they offer so that they can rationalize it and make it cheaper to deliver most transactions- bank deposits, cash withdrawals, issuing of statements-have been automated whether at a cash machine, over the phone or online. this has saved companies and the customer money. but cost-cutting is by no means theonly driver- it’s a trend a lso driver by customer demand for a quick and flexible service.d farhana patel, online retailerit’s just about convenience. whether i text you a message or tell you the same message face-to-face, it’s still a message. the growth of internet shopping compared to that of high street shopping shows very clearly that customers want cheaper and more accessible services. sellers like the convenience too of course. ebay started out as a market place for individuals but, increasingly, companies have used it to sell products direct to consumers. in face it’s not very different from a traditional market place. there is still a community of buyers and sellers who talk to each other and do business just the same as if they were dealing face-to-face.e brian macwhinney, management consultantbusinesses are often too quick to embrace new technology in order to save money or gain a competitive advantage. but applying the same solution to all types of business is never a good idea. there are cultural factors to consider. using a call centre in india to handle enquiries about train times on railways in europe is a bad idea because it isn’t suited to customers’ expectations. on the other hand, a european customer of a computer company doesn’t really mind if his technical problem is solved by a call centre operator in india or ireland or alaska, because it doesn’t require any cultural knowledge. good communication is about finding the right channel. in time, i expect we’ll see a return to more face-to-face contact with customers and more local services. speaking 1 which of the following do you find useful? when do you use it? why?mobile phone email sms msnblackberry2 decide the best ways to communication the following messages.first letter has been written for you).0to answer somebody, you give a reply.1to ask for something, you make a r_____.2to help someone remember, you give them a r_____.3 to suggest or recommend something, you make a p_____.4 to say something publicly, you make an a______.5 to say sorry you make an a______.6to insist that someone does something, you make a d_____.grammargrammar tipoften verbs that express a similar notion will take the same form, eg dissuade discourage, deter are all followed by someone from doing.this can also be the case with opposite notions, eg agree and refuse +to do. i discouraged him from applying for the job.i dissuaded him from applying for the job.verb patternsin the email below, all the forms following the communication verbs (discuss, apologise etc) are underlined. some are incorrect. correct them.dear jimfor givingfor givingup your time to help us.it’s very kind of you to agree (1) working with us on this project-i know you are very busy. when we last met, we discussed (2) a special team to deal with complaints from customers. i have since had a meeting with sarah, the head of thewe need a better system for dealing with complaints.last week, a customer rang to complain (7) to wait one month for interest on it before delivering the product. the sales person who answered the call offered him a discount, without even checking the history of the order. when i checked, i discovered an email from us in forming the customer when he thought the product (10) a one-month delay in delivery. the salesman was very defensive and said that he couldn’t be criticized (11)keep the customer happy!so you see, we’ve got a lot of work to do. looking forward to hearing from you. best wisheskaren 5put the words below into their correct place in the table.urgethreaten proposeundertakepraise blamerecommenddeny convince6 complete these sentences.0they threaten to take us to court if we didn’t pay them immediately.1it’s a very sensitive issue. i suggest __________ an anonymous email.2once, in a restaurant, i complained ___________ and the manager told us to leave. 3what a waste of time! we spent three hours discussing___________.4the company offered__________, but amazingly she refused.5i’ve promised ___________ by tomorrow morning.6 i can’t believe you had to remind him ____________. that’s his job.【篇三：新编剑桥商务英语(初级)学生用书_答案_module_1.1-5.3】ing and workshopsp6what does your job involve? p7the present simplep8module 1.2personal and professional details meeting peoplep10job and work p12module 1.3bec preliminary exam p14p15 reading test。

1.1 Working life1What does this quotation mean to you?'Life is what happens to you while you're busy making other plans.' john Lennon, English singer& song writer (1940-19830)2Discuss these questions.1 How many jobs do you expect to have in your life ? 1-3 4-7 8or more2Would you prefer to be self-employed or an employee? Why ?3in fifteen years ' timdo you expect to work more or less than now ?4at what age do you expect to stop working ? 55 65 753Underline tire best word to complete each sentence.1 At the moment, people generally retire/resign at 652 I joined/applied for the company when I was 25 and have worked thereever since3 What's the best way to pay/reward our employees for good performance?4 About 700 staff were laid off/dismissed when the company lost thecontract to supply Toyota5We have educated/trained our staff in the use of laser equipment.6I'm going to leave/change the company at the end of the year.7 E and C Consultants recruits/employs from the top business schools.8Companies need to offer parents of young children more flexible/overtime hours-9they used only to offer permanent posts, but now most new contracts are temporary/part-time ones.10I have one day off/ holiday a week to attend a course at college.4Make sentences with the words you didnt use in Exercise 3.5Make nouns from thefollowing verbs.Attitude to work6Do you think that people starting work now have a different attitude to work than their parents did? if so, in what ways?7Look at the newspaper article and read the title. What does the title suggest to you?Read the article arid check if you were r fight.Young workers Want it all, nowOh, and they’ ll need to take next Friday off ,tooTETROIT 一Kurt Jennings, hoping to start a career in radio sales, thought he was prepared to answer any question during his recent interview. Then the radio executive opened the interview with, 'So, we call you guys theEntitlement Generation". You imagine you're entitled to everything.' There is an impression that the current generation of young workers has high expectations for salary, responsibility and job flexibility, but little appetite for hard work and little sense of loyalty to a company'A lot of twenty-somethings have a hard time making the transition to work typically Kids who've had success early in life and who've become used to getting instant gratification,' says Dr. Levi Cohen, a peadiatricsprofessor. He says that coddling parents and colleges often fail to prepare students for the realities of adulthood and working life.Many employers, from corporate executives to restaurateurs, agree.'It seems they expect to hove in then first week everything that the veteran has worked 20 or 30 years to earn,' says Mike Amor, the owner of a Salt Lake City chain of restaurants.Kurt had this reply 'for his interviewee at the radio station: 'Maybe we were spoiled by your Generation. But "entitled" is too strong a word,' he said. 'Do we think we're deserving if we're doing to go out there and break our backs for you'? Yes..'He ended up getting the-job.But some experts say that' having high expectations, and tellin}} your boss what they are, isn't necessarily a bad thing.'It's true they're not all rushing to bury themselvesin a cubicle a} t 己follow orders for the next 40 years, but why on earth should they?'asks .leaf Bartlctt, a University of Carolina psychologist8Do you think the younger generation is spoiled and expects too much? .or do you think the older generation sacrificed their lives (and fun in their lives) for work?9What do the following phrases from the text mean?1little appetite for hard work2twenty-somethings3instant gratification4coddling parents and colleges5we were spoiled by your generation6break our backs for you7bury themselves in a cubicleGerund and infinitive1Which of the verbs or phrases in the box take the gerund (-ing) and which ones take to infinitive (to do)?Be good at plan/intend /aim be worth fail be reluctant havetrouble/difficulty hope/expect manage succeed in decide think about/consider enjoy avoid involve have be used to/accustomed to be willing/prepared2Which of the following pairs of phrasesis the odd one out grammatically? Why?1be good at - be bad at2be willing 一be reluctant3succeed in - fail4enjoy 一dislike3 Complete these sentences.0 when I retire, I plan to do some voluntary work for charity1When I retire, I plan …2I think I'm quite good at …3Before attending a job interview, it's worth …4My job involves …5When speaking English, I often have difficulty6At work I feel satisfied if I manage …7For my summer holiday this year, I am considering8If I was offered more money, I would be willing9The hardest thing about starting a new job is getting used to10I get annoyed with colleagues if they fail …4Choose five of the phrasesworking life.in exercise 1 and make sentences about your own working lifeThe future of human resources5You will hear five human resources (HR) manages0s talking shout the key issues in human resources facing companies today.The first time you listen, indicate which employee group in the workforce they are talking about.The second time you listen indicate what actions they propose to take to deal with each issue.TASK ONE 一EMPLOYEE GROUPA older employees (50-GO)B new recruitsC traineesD senior managementE young highly qualified employeesF womenG retired employeesH disabled workersA efforts to retain good employeesB the introduction of more flexible workingarrangementsC linlting salaries more closely to resultsD more focus on job training for employeesE encouraging people back from retirementF more support for working parentsG developing a more positive attitudetowards older workersH reducing staff costs6You've heard the priorities of HR managers. What are your priorities for your working life? Consider the following:.flexible hoursworking environment.pay。

Module 1 第一单元1.1 Business Topic W ays of working 商务话题篇工作方式1) Vocabulary: different ways of working (15 mins)regular hours正常工作时间flexible (working) hours/flex(i)time 弹性工作时间freelance n. 自由职业teleworking n. 电子办公；在家中上班job-share v. / n. 分担工作；工作分担制job-sharing n. 分担工作job-sharer n. 与人分担工作的人shift work 轮班工作，倒班制temping n 当临时工，任临时雇员consultancy n. 咨询公司specialist advice 专业咨询hotdesking (hot-desking)n. 办公桌轮用（指将职工分成不同的班次，以便他们能共用一间办公室，一张办公桌和一台电脑）office gossip 办公室小道消息，办公室飞短流长office news 办公室新闻credit n. 赞扬，功劳managing director 总裁，总经理（美英chief executive/president）brainpower n. 智能worst-case adj. 做最坏打算的，为最坏情况的，为最不利条件的scenario n. 事态，局面full-time adj. 全日制的delegatev. 授权，分派工作availability n. 利用（或获得的）可能性，可以利用的人（物），人员、物资保证parental leave育儿假，照顾新生儿女假distractions n. 让人注意力分散的事物contact n. 人脉，有影响力的熟人，有用的社会关系case-loadn. 工作量daily log日志voice mail语音信箱，语音邮件self-organization n. 自我组织能力disruptive a. 造成混乱的1. How do you work most effectively? By working…regular hours/flexible hours? in a team/on your own?from home/ in an office? for a boss/as your own boss?参考词语和表达：routine type of person按部就班的人have flexible management of time and work灵活安排自己的时间和工作get support from each other相互支持co-operate with each other相互合作share ideas交流想法learn from other people’s strong points 学他人所长working in a team needs to have good interpersonal skills and is not necessarily efficiently.在团队工作需要有很好的人际交往技能，不一定效率就高can be more concentrated and thus more efficient in an office在办公室更容易集中精力因此也更有效率have more flexibility 享有更多的灵活度feel more relaxed 感觉更轻松a dependent type of person and never make decisions myself性格依赖，不喜欢自己拿主意an independent type of person and would like to make decisions myself性格独立，喜欢自己做决定don’t want to work under someone 不想在别人手下工作5. Reading: How to job-shareGet organized Set your limits Put pen to paper Two become one安排有序规定限度签订协议合二为一Open your mind Plan for disaster Find the perfect partner Don’t feel guilty敞开心胸/开拓视野有备无患理想搭档勿感内疚1.share credit and blame 分担成绩与过失，意译“功过与共”2. Flexecutive 经营内容蕴含其中的公司名flexible与executive两词复合而成“弹性经营管理”。

The workplaceVocabularyto source art （为商务用途）选择艺术装饰品to commission art 定制艺术品regeneration n. 重建，再生referral推荐人expertise n. 专家意见，专门技术或知识reference database n. 参考数据库premise 楼宇，单位，处所direct speech 直接引语reported speech n. 间接引语anecdotal things 轶事social norm社会规范interaction n. 交际office decoration 办公室装饰trade fair 商品交易会exhibitor n. 参展商accommodation 住宿sponsor 主办方，主办单位evening buffet自助晚餐International Art Consultants 国际艺术顾问公司Seattle 西雅图Participating in a meetingVocabularychairperson主席the person who is in charge of the meetingminutes会议纪要，会议记录a written report of a meetingtake the minutes 作会议记录set the agenda 制定议程agenda the list of point or ‘items’ to be discussedmove on (to the next point) 进入（下一点）s ee somebody’s point 明白某人的观点go along (with somebody) on the point (正式用语) 同意某人的某个观点head of a coin 硬币的正面tail of a coin 硬币的反面counter 筹码hold a brief meeting开个短会run the meeting 主持会议see your point 明白你的观点attend the meeting 参加会议set the agenda 安排议程take minutes 作会议纪要move on to the next item on the agenda 进入会议的下一议程get along with sb. on the point 同意某人的某个观点reach an agreement 达成协议give a short presentation 做个简短发言sit around 无所事事，闲坐着Minutes of a meetingPossible answer:。