POLICIES & PROCEDURES
PURPOSE目的:
PROCEDURE程序:
1．接报案后，保安当值主管会同AM赶到现场。
Security duty chief and AM will rush to the scene upon receiving the information.
2．对嫌疑人展开审查，同时调动人员监控可疑人员。
Begin to investigate suspect, and meanwhile motivate other people to monitor suspect.
3．是否报案要经得酒店高层同意。
Get the permission from hotel management about if we need to report it to Public Security Bureau.
4．当天上交案件报告。
Hand in a report about the case within one day.
5．无论询问或讯问嫌疑人和现场调查时都要做好笔录。
Take record whenever enquire the suspect or investigate at the scene.
6．保安部展开调查时，凡与案件有关联者，当值人员不得离开。
When investigating, anyone who have relationship with this case are not permitted to leave away.
7.调查中发现案件成立，应在八小时之内做好自侦工作，如发现无力自侦的话，立即报告公安局处理。
We need to scout by ourselves with 8 hours when case was confirmed, if we are not capable to scout this case, we should inform the Public Security Bureau right away.
8.调查中发现案件不成立，应立即报告值班经理并同时向客人作出解释。
If we find the case was a misunderstanding, we should inform MOD immediately and apologize to our guest.
9.如果客人坚持案件成立，则由客人自已去公安局报案。
If our guest insists the case was existing, it will be handled by himself.
