国际商业书信汇编

1)A f i r s t e n q u i r y Dear Sirs,We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.Yours faithfully,Sandra JonesManager====================================A first enquiry第一次询价Dear Sirs,执事先生:We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.从伯明翰.史密斯公司!获悉贵公司制作了一系列款式新颖的皮革手提包.We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods.本公司经营高档零售业务,虽然销量不多,但货品属优质高档.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?现恳请惠寄货品目录、价格表和付款方式细则.We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.此外,如蒙提供各类皮革样本,不胜感激.Yours faithfully,Sandra JonesManager==========================================Useful phrases1.We have learned from ... that you从…获悉贵公司…2.We operate a quality retail business本公司经营高档零售业务3.Would you please send me a copy of your handbag catalogue现恳请惠寄货品目录…4.We would find it most helpful if you could also supply samples of如蒙提供各类…样本,不胜感激=======================================Notes段意解说1.Say how you obtained the company's address and indicate what you are interested in.各知如何取得收信人地址及发信原因．2.Introduce yourself and describe your field of activity.自我介绍有关经营的业务范围3.Make your main request.提出请求4.The second request is going to cost the company more. Make it tactfully.第二个请求花费较大，需要得体地提出．=====================================Alternative phrases替代用语We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.(I have been told by/I have heard from...)(...handbags in several different leathers...)We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.(It would be very helpful if...)(...from which you make the handbags.)============================================Comments 评注The enquiry is brief and to the point, telling the reader exactly what the enquiry is about. It requests the usual free literature and politely asks for an additional item: samples.这封信简明扼要，让收信人确切清楚查询内容．先要求索取赠阅目录，再礼貌地要求提供样本(2) Reply to a first enquiryDear Ms Jones,Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products.When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls.We look forward to receiving an order from you.Yours sincerely,Damien CarrMarketing Vice-President===========================================Reply to a first enquiry答复第一次询价Dear Ms Jones,琼斯女士:Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.7月16日来函询价忆收到.得悉贵公司对我们的产品有兴趣,实感荣幸.We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.兹奉上我们最新的产品目绿和常用的皮革样本,谨供参考.I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.很抱歉未能寄上全套样本,但其它诸如鳄鱼皮、驼鸟皮等皮革都是同样优质上乘的.Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.本公司欧洲营业经理安杰拉.韦恩太太将于下月携同各类产品前赴英国,.届时您若能抽空与她面谈和看看我们的产品,相信也会同意我们的产品质料上乘、手工精巧,能吸引最有鉴赏力的买主.We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls.除了手提包外,本公司亦制造多种系列精美的皮带和手套,贵公司如感兴趣,可参看产品目录中所刊登的插图.韦恩太太拜访时将向您展示样本.We look forward to receiving an order from you.期待接到您的订单.Yours sincerely,Damien CarrMarketing Vice-President销售部副总经理=============================================Useful phrases1. We are pleased to hear that you are interested in our products.得悉贵公司对我们的产品有兴趣,实感荣幸.2. I regret to say that we can not send you the full range of samples.很抱歉未能寄上全套样本…3. She will have with her a wide range of our products.携同各类产品…4. We think that you will agree that only the best quality materials are used…相信也会同意我们的产品质料上乘、手工精巧…5. The high standard of workmanship will appeal to the most discriminating buyer. …能吸引最有鉴赏力的买主.======================================Notes段意解说1.Make the reference clear and respond.确认来函,作出响应.2.State what acting you are taking详述现正采取的措施3.Explain why you have not been able to meet the request in full解释未能满足收信人所有要求4.Add details of any follow-up action告知其它后续措施5.Broaden the customer's interest, hoping to sell additional products.吸引收信人对其他产品的兴趣,尽量推销======================================Alternative phrases替代用语Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.(I refer to your...)(I am glad to...)We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.(I am sorry to...)(I can assure you, however,...)Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.(...that we use the best quality materials...)(...the most discerning...)We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls.We look forward to receiving an order from you.===========================================Comments评注This is a concise, yet full, response to the enquiry. It demonstrates the efficiency and dynamism of the company's approach. The visit of a sales representative will almost certainly lead to a sale.本信精要详尽,同时显示发信人公司处理效率和冲劲.派营业代表到访将可建双方的合作关系.(3)An enquiry for steel screwsDear Sirs,We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England.It would also be appreciated if you could forward samples and your price list to us. We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.We look forward to hearing from you by return.Yours faithfully,Nigel BrownPurchasing Manager=========================================An enquiry for steel screws钢螺钉询价Dear Sirs,营业部主管,We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England.本公司有意大量购买各型号钢螺钉,欲知每公斤送抵英国利物浦的成本加运费价格.如蒙惠赐上述报价单,不胜感激.It would also be appreciated if you could forward samples and your price list to us. 如能惠寄样本和价格表,亦必感谢不尽.We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.本公司素来向其它公司购买此类货品,闻悉贵公司货品质优价廉,故欲与贵公司建立合作关系.We look forward to hearing from you by return.专此候复.Yours faithfully,Nigel BrownPurchasing Manager采购部经理======================================Useful phrases实用短语1.We would be obliged if you would give us a quotation per...如蒙惠赐上述报价单,不胜感激.2.It would also be appreciated if you could forward samples and your price list to us. 如能惠寄样本和价格表,亦必感谢不尽.3. We have confidence in the quality of your products.…闻悉贵公司货品质优价廉…==============================Notes段意解说1.State the enquiry clearly, giving details.详细告知询价项目和细则2.State any additional requests说明其它请求3.Explain why you are approaching this particular company解释选择与收信人公司接洽的原因.4.Ask for a quick response要求尽早回复.====================================Alternative phrases替代用语We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England. (We would like to purchase...)(We would be grateful if...)It would also be appreciated if you could forward samples and your price list to us. (We would appreciate it...)We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.(We previously purchased...)(...we are given to understand...)(...more competitive prices...)We look forward to hearing from you by return.=======================================Comments 评注The enquiry is clearly stated with all relevant details at this stage. It makes it clear that the prospective purchaser wishes to buy quite large quantities but wants top quality products at very competitive prices.有关询价项目和细则均清楚列明.此外,发信人亦表示只要货品质优价廉,便会大批购买.(4)Reply to an enquiry for steel screwsDear Mr Brown,Thank you for your enquiry of 2 October 1995. In reply, we would like to make the followings offer, subject to our final confirmation:Production: Steel screwsSpecifications: As per the attached listPacking: Loose in boxes of 5kg netQuantity: 100 boxesPrice: As per the attached listShipment: January/February 1996Payment: Confirmed, irrevocable letter of payable by draft on sight to be opened 30 days before the time of shipment.Under separate cover, we have sent you samples of various sizes, our catalogue and price list.If you find our offer acceptable, please telex or fax us for confirmation.Yours sincerely,K T ChangSales Manager================================Reply to an enquiry for steel screws答复钢螺钉询价Dear Mr Brown,布朗先生,Thank you for your enquiry of 2 October 1998. In reply, we would like to make the followings offer, subject to our final confirmation:贵公司1998年10月2日询价函收悉.如下报价需在本公司确认后,方可有效: Production: Steel screws产品:钢螺钉Specifications: As per the attached list规格:依照附表Packing: Loose in boxes of 5kg net包装:净重5公斤散装箱Quantity: 100 boxes数量:100箱Price: As per the attached list价格:依照附表Shipment: January/February 1999装运:1999年1月至2月Payment: Confirmed, irrevocable letter of payable by draft on sight to be opened 30 days before the time of shipment.付款:保况不可撤销即期信用证,需于装运前230天开立Under separate cover, we have sent you samples of various sizes, our catalogue and price list.另函附寄各型号样本、商品目录和价格表.If you find our offer acceptable, please telex or fax us for confirmation.如题公司接受上述报价,请尽早落实定单为盼.Yours sincerely,K T ChangSales Manager销售部经理================================Useful phrases1.We would like to make the followings offer, subject to our final confirmation如下报价需在本公司确认后,方可有效2. Under separate cover, we have sent you samples of various sizes, our catalogue and price list.另函附寄各型号样本、商品目录和价格表.==================================Notes段意解说1.Acknowledge the enquiry identifying the reference确认来函和查询事宜.2.Tabulate the details of the offer for absolute clarity. Define the method of payment (letter of credit) precisely.把各项要点详列成表.清楚注明付款规定.3.List samples and other enclosures to be sent in a separate parcel.告知有关附件和样本将另函寄奉.4.Encourage a speedy reply敦促早日回复.==================================Alternative phrases替代用语Thank you for your enquiry of 2 October 1995. In reply, we would like to make the followings offer, subject to our final confirmation:(In reply to your enquiry of...)(The offer is conditional on our final confirmation.)Production: Steel screwsSpecifications: As per the attached listPacking: Loose in boxes of 5kg netQuantity: 100 boxesPrice: As per the attached listShipment: January/February 1996Payment: Confirmed, irrevocable letter of payable by draft on sight to be opened 30 days before the time of shipment.Under separate cover, we have sent you samples of various sizes, our catalogue and price list.If you find our offer acceptable, please telex or fax us for confirmation.(If our offer is acceptable...)=========================================Comments评注The offer is concise and clear. The method of payment, letter of credit, is the securest form of payment when dealing with export orders. Tabulating details of an offer provides a simple checklist for the customers to follow. The offer is conditional to allow for any unforeseen problems such as cost increases.报价简洁明确,项目详列成表.令收信人一目了然.需经发信人最后确认方为有效.可避免因其它因素而引致的成本上涨.以信用证付款是处理出口订货最可靠的方法.(5)Asking for a pro forma invoiceDear Sirs,One of our clients has asked us to obtain a pro forma invoice for the following product:Lion Brand Nail Clippers Model 21 chrome plated.Please send us your pro forma invoice in triplicate for 500 dozens of the above product as soon as possible so that we can get our client's confirmation.We will have to no problem in obtaining the import licence. As soon as this is approved, a letter of credit will be opened in your favour.Yours faithfully,T S KhayamImport Manager===================================Asking for a pro forma invoice索取形式发标Dear Sirs,执事先生:One of our clients has asked us to obtain a pro forma invoice for the following product:本公司客户要求获得下列产品的形式发票Lion Brand Nail Clippers Model 21 chrome plated.狮牌21型镀铬指甲钳2500打Please send us your pro forma invoice in triplicate for 500 dozens of the above product as soon as possible so that we can get our client's confirmation.现请贵公司尽快寄送一式三份的形式发票给我们,以便取得该客户的确认.We will have to no problem in obtaining the import licence. As soon as this is approved, a letter of credit will be opened in your favour.申请进口许可证并无困难.此事一经同意,本公司将立即开立以贵公司为收款人的信用证.Yours faithfully,T S KhayamImport Manager进口部经理===========================================Useful phrases实用短语1.One of our clients has asked us to obtain ...本公司客户要求获得…2. We will have to no problem in obtaining the import licence.申请进口许可证并无困难.3. As soon as this is approved, a letter of credit will be opened in your favour.此事一经同意,本公司将立即开立以贵公司为收款人的信用证.=====================================Notes段意解说1.State the request and identify the product告知请求和有关的产品.2.Give details of the proposed order and the reasons for requesting the pro forma invoice详细暂拟订单细节和请求发出形式发票3.Add any other details and state the proposed method of payment附加其它资料和列明暂拟的付款方法.==================================Alternative phrasesOne of our clients has asked us to obtain a pro forma invoice for the following product:(One of our customers has asked us to get...)Lion Brand Nail Clippers Model 21 chrome plated.Please send us your pro forma invoice in triplicate for 500 dozens of the above product as soon as possible so that we can get our client's confirmation.(Please send three copies of your pro forma invoice ...)We will have to no problem in obtaining the import licence. As soon as this is approved, a letter of credit will be opened in your favour.(We will not encounter any difficulty in...)===========================================Comments评注A pro forma invoice is not a request for payment. It is a simple way of showing a potential customer what an order is going to cost. It makes the vendor go through the actual process of costing the order. In this case the pro forma invoice is required for a third party. A dozen(12) is still a quantity often used by some traders. A gross(144) is also used, but less frequently.形式发票并非付款通知,而是卖主按正式程序报价,让潜在客户预算成本.这里述及的形式发票是为第三者索取的.'打'(12件)仍常用于商业贸易中,但'罗'(144件,即12打)刚较为少见.(6)Sending a pro forma invoiceDear Mr Khayam,In reply to: your request , dated 14 July 1999, we have much pleasure in sending you our pro forma invoice in triplicate.For your information , our offers usually remain open for about a week. Seeing that our nail clippers are selling very fast, we suggest that you act on the quotation without delay.We look forward to hearing from you.Yours sincerely,M T LuiExport Manager============================Sending a pro forma invoice寄送形式发票Dear Mr Khayam,哈亚姆先生,In reply to: your request , dated 14 July 1996, we have much pleasure in sending you our pro forma invoice in triplicate.现应1999年7月14日的要求, 谨寄上形式发票一式三份.For your information , our offers usually remain open for about a week. Seeing that our nail clippers are selling very fast, we suggest that you act on the quotation without delay.兹奉告本公司的报价一般有效期一周.另因本公司出品的指甲钳销路极佳,为免向隅,贵公司宜尽早回复.We look forward to hearing from you.烦请早日赐复Yours sincerely,M T LuiExport Manager出口部经理=========================================Useful phrases实用短语1. We have much pleasure in sending you...谨奉上…2. Our offers usually remain open for about a week本公司的报价一般有效期一周3. We suggest that you act on the quotation without delay.贵公司宜尽早回复====================================Notes段意解说1. Identify the request and state what action you are taking.确认来函并告知采取的措施2. Encourage the potential customer to act quickly.敦促收信人尽早回复==========================================Alternative phrases替代用语In reply to: your request , dated 14 July 1999, we have much pleasure in sending you our pro forma invoice in triplicate.(In answer to your request of...)(...we enclose our...)For your information , our offers usually remain open for about a week. Seeing that our nail clippers are selling very fast, we suggest that you act on the quotation without delay.(...our offers are normally firm for...)(Since the product is selling quickly, please respond as soon as possible)We look forward to hearing from you.================================================Comments 评注This is concise response to a request. At the same time it encourages and early reply. The language is rather formal with a few redundant. Set phrases are, however, used; see the phrases on the right for simpler alternative.本信先就来函作简复,并催促收信人早日回复.文字规范而简洁(7)Offering a substituteDear Mrs Stones,Thank you for your telex enquiry of 23 September concerning cotton print 634.We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.500 pieces cotton print 428 at Us﹩1.5 per metreCIF New York, including your commission of 2%A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible.Your sincerely,J S ChowdrySales Manager=========================================Offering a substitute提供代用品报盘Dear Mrs Stones,斯通太太,Thank you for your telex enquiry of 23 September concerning cotton print 634.贵公司9月23日询问有关634号印花棉布价格的电传已收到,多谢来函.We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to supply the desired goods due to excessive demand.本公司感谢你们热心推销我们的产品.但因有关产品需求殷切,未能满足公司要求,深感遗憾.We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.然而,本公司另有出产类似的织品.现报上虚盘如下:500 pieces cotton print 428 at Us﹩1.5 per metreCIF New York, including your commission of 2%482号印花棉布500件,每米1.5美元纽约到岸价,当中包括贵公司佣金2%A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible.随函敬附样本供贵公司参考.若满意样本质量,请尽快电传复实.Your sincerely,J S ChowdrySales Manager销售部经理=========================================Useful phrases1. We regret very much that we are unable to supply the desired goods due to excessive demand.但因有关产品需求殷切,未能满足公司要求,深感遗憾.2. We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.然而,本公司另有出产类似的织品.3. A sample is enclosed for your reference随函敬附样本供贵公司参考============================================Notes段意解说1. Identify the reference and goods.确认来函,列明有关货品.2. State the reason why you can not accept the order解释未能满足收信人要求的原因3. Offer a substitute with details of the offer提供代用品及列明有关详情.4. Enclose anything required by the prospective purchaser to make a decision. Urge acceptance.附寄代用品样本,敦促回复.==================================Alternative phrasesThank you for your telex enquiry of 23 September concerning cotton print 634. (Many thanks for...)We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to supply the desired goods due to excessive demand.(We are grateful for...)(...and, as a result, we are very sorry that...)(...the goods you required because of heavy demand)We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.500 pieces cotton print 428 at Us﹩1.5 per metreCIF New York, including your commission of 2%A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible.(If the sample is...)================================================Comments评注The seller is unable to accept an order and state the reasons. In a case like this, it is a good idea to offer a substitute in an effort to win an order. It appears that the prospective buyer is an intermediary or agent who operates on commission which is included in the price of the goods.卖主未能接受来函要求,提供代用品争取订单是最好的主意.收信人就是收取佣金的代理商,佣金已计算在货价内.(8)Inability to supply goodsDear Sirs,We refer to your telex of 12 August and ours of today regarding the supply of black silk.As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.We assure you , however , that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know.Yours faithfully,C C HoManager=========================================Inability to supply goods无法供货Dear Sirs,执事先生,We refer to your telex of 12 August and ours of today regarding the supply of black silk.贵公司8月12日的电传已收到,现就有关黑色丝绸供货问题电复.As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.自去年以来,上述货品的需求量极高.本公司暂未能承接定单,故无法按贵公司要求报价.We assure you , however , that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know.他日一旦有新货源,本公司定当立即与贵公司联络,若贵客户需要其它丝绸货品,亦请告知.Yours faithfully,C C HoManager=============================Useful phrases实用短语1. Demand for...has been heavy since...上述货品的需求量极高2. We are fully committed at the moment本公司暂未能承接定单…3. We shall contact you as soon as fresh supplies become available他日一旦有新货源,本公司定当立即与贵公司联络4. Should your customers require other...please let us know若贵客户需要其它丝绸货品,亦请告知.=====================================Notes 段意解说1. Identify the reference and the goods确认来函2. Explain why you can not supply the goods解释未能供货的原因3. Say that you will keep the enquiry before you until such time as the goods become available, and that you will contact the client at that time. Remind the client that other goods are available.说明如有新货源将立即供给对方,并询问是否需要其它种类的丝绸.===========================================Alternative phrasesWe refer to your telex of 12 August and ours of today regarding the supply of black silk.(With reference to...)As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.(You may know that ...)(As a result, we are...)(...we can not make you an offer...)We assure you , however , that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know.(You can be sure that...)(If your custo9mers...)(...please contact us.)============================================Comments评注This letter briefly explain why goods are not available, keeps the enquiry open, and tries to sell other goods which are available.本函简要解释未能供货的原因,承诺一俟有新货源,必实时供给收信人,发信人亦试图促销其它产品.(9)Declining an orderDear Sirs,Thank you for your order no. 488 for tin plate sheets which we received today.We regret that, owing to a shortage of stocks we are unable to fill your order. Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials. We will, however, contact you by telex once supply improves.In the meantime, please feel free to send us your specific enquires for other types of metal sheets. You can be assure of our best attention at all times.Yours faithfully,Margaret BrownExport Manager====================================Declining an order拒绝接受订货Dear Sirs,执事先生,Thank you for your order no. 488 for tin plate sheets which we received today.今天收到贵公司4 5 8 号镀锡薄板的定单.We regret that, owing to a shortage of stocks we are unable to fill your order.因为存货短缺,未能供应贵公司所需货品,特此致歉.Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials. We will, however, contact you by telex once supply improves.此外,制造商尚未确定原料供应是否充足,所以不能接受其它定单.一旦供应情况改善,我们将电传通知贵公司.In the meantime, please feel free to send us your specific enquires for other types of metal sheets. You can be assure of our best attention at all times.若贵公司需要其它金属薄板型号的资料,我们乐意随时效劳.Yours faithfully,Margaret BrownExport Manager出口部经理==================================Useful phrases1. We regret that, owing to a shortage of stocks we are unable to fill your order.因为存货短缺,未能供应贵公司所需货品,特此致歉.2. Our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials. We will, however, contact you by telex once supply improves.制造商尚未确定原料供应是否充足,所以不能接受其它定单.3. You can be assure of our best attention at all times.我们乐意随时效劳.===============================Notes段意解说1. Identify the reference确认有关事项。

国际商务信函模板尊敬的先生/女士，我代表我所在的公司向贵公司表示诚挚的问候。

我希望能够与贵公司建立长期稳定的商务合作关系，并共同发展。

首先，我想向贵公司介绍一下我们的公司背景和经营范围。

我们是一家专注于国际贸易的公司，致力于为客户提供高质量的产品和优质的服务。

我们拥有一支经验丰富、专业素质高的团队，并与多家知名厂商建立了合作关系，确保我们能够提供多样化的产品选择。

我们注意到贵公司在市场上的良好声誉和卓越的业绩。

我们相信，通过我们的合作，我们可以共同实现更大的成功。

我们希望能够成为贵公司的合作伙伴，共同开拓市场，提高竞争力。

我们的产品涵盖了多个领域，包括但不限于电子产品、家居用品、服装鞋帽等。

我们的产品质量得到了国内外客户的认可，我们的价格也具有竞争力。

我们愿意根据贵公司的需求，提供个性化的产品解决方案，并确保及时交付。

在商务合作方面，我们非常注重合同的签订和履行。

我们将确保合同的条款清晰明确，并严格按照合同履行义务。

同时，我们也希望贵公司能够遵守合同的约定，确保双方的权益得到保护。

为了更好地展示我们的产品和了解贵公司的需求，我计划在近期安排一次商务考察。

我们希望能够与贵公司的相关人员进行面对面的交流，进一步加深合作的了解。

如果贵公司对我们的合作意向感兴趣，请回复此信函，并提供贵公司的详细信息，以便我们进一步商讨合作事宜。

我们期待与贵公司建立起长期稳定的合作关系，共同创造更加美好的未来。

再次感谢贵公司对我们的关注与支持。

祝贵公司业务蒸蒸日上，财源广进！此致敬礼您真诚的朋友[你的名字][你的职位][你的公司名称]。

国际商务信函模板Mr John Green, our General Manager, will be in Paris fromJune 2 to 7 and would like to come and see you, say, onJune 3 at 2.00 p.m. about the openingof a sample room there.Please let us know if the time is convenient for you. Ifnot, what time you would suggest.感谢信Dear______,I am writing to extend my sincere gratitude for _________ (感谢的原因). If it had not been for your assistance in ___________ (对方给你的具体帮助), Ifear that I would have been_________(没有对方帮助时的后果).Every one agrees that it was you who______________(给出细节).Again, Iwould like to express my warm thanks to you! Please accept my gratitude.学院和俄罗斯海参崴国立医科大学、吉尔吉斯斯坦医科大学、韩国首尔大学医学院、韩国仁川医科大学以及日本金泽医科大学及菲律宾法蒂玛大学等建立了交流与合作关系。

三年的业余学习，时间虽短，但本人觉得受益还是很大的。

业余本科文凭不应该是我追求的终点，而是我走向新生活寻求更高发展的新起点，我将努力向更高的医学知识高峰继续攀登，并以此作为回报社会的资本和依据，为祖国医药卫生事业的发展和人类身心健康做出自己应尽的社会责任和贡献!Yours sincerely国际商务专业一门基础宽的学科，范围比较广，就业方向的选择性却很大，专家预测，国际商务专业的就业前景还是会被看好的。

商业书信范例Unit 1【请国外工会介绍客户】We are desirous of extending our connections in your country.我们拟拓展本公司在贵国的业务。

原文范例Gentlemen：We are desirous of extending our connections in your country and shall be much obliged if you will give us a list of some reliable business houses in Los Angeles who are interested in the importation of Chinese books.We are an old and well-established exporter of all kinds of Chinese books, especially Chinese autobiography. Therefore, we are confident to give our customers the fullest satisfaction.Your courtesy will be appreciated, and we earnestly await your prompt reply.翻译范例敬启者：我们拟拓展本公司在贵国的业务，如果您能提供敝公司有关洛杉矶一些对进口中文书籍有兴趣、可靠的公司名单，敝公司将感激不尽。

敝公司是一个具有多年经验、信誉良好、进口多种中文出版品（特别是中文自传）的企业，因此我们有信心能提供给我们的客户最完整的满意。

对于您的协助我们将感激不尽，敝公司将静待您的立即回音。

Unit 2【请国外的合作伙伴介绍客户】We shall be obliged if you kindly introduce us to some of reliable importers.贵公司如能将我方介绍给一些信誉良好的公司，我方将不胜感激。

1)A first enquiryDear Sirs,We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods. Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.Yours faithfully,Sandra JonesManager====================================A first enquiry第一次询价Dear Sirs,执事先生:We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.从伯明翰.史密斯公司!获悉贵公司制作了一系列款式新颖的皮革手提包.We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods. 本公司经营高档零售业务,虽然销量不多,但货品属优质高档.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?现恳请惠寄货品目录、价格表和付款方式细则.We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.此外,如蒙提供各类皮革样本,不胜感激.Yours faithfully,Sandra JonesManager==========================================Useful phrases1.We have learned from … that you从…获悉贵公司…2.We operate a quality retail business本公司经营高档零售业务3.Would you please send me a copy of your handbag catalogue现恳请惠寄货品目录…4.We would find it most helpful if you could also supply samples of如蒙提供各类…样本,不胜感激=======================================Notes段意解说1.Say how you obtained the company’s address and indicate what you are interested in.各知如何取得收信人地址及发信原因．2.Introduce yourself and describe your field of activity.自我介绍有关经营的业务范围3.Make your main request.提出请求4.The second request is going to cost the company more. Make it tactfully.第二个请求花费较大，需要得体地提出．=====================================Alternative phrases替代用语We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.(I have been told by/I have heard from…)(…handbags in several different leathers…)We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods. Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.(It would be very helpful if…)(…from which you make the handbags.)============================================Comments 评注The enquiry is brief and to the point, telling the reader exactly what the enquiry is about. It requests the usual free literature and politely asks for an additional item:samples.这封信简明扼要，让收信人确切清楚查询内容．先要求索取赠阅目录，再礼貌地要求提供样本(2) Reply to a first enquiryDear Ms Jones,Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls.We look forward to receiving an order from you.Yours sincerely,Damien CarrMarketing Vice-President===========================================Reply to a first enquiry答复第一次询价Dear Ms Jones,琼斯女士:Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.7月16日来函询价忆收到.得悉贵公司对我们的产品有兴趣,实感荣幸.We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.玆奉上我们最新的产品目绿和常用的皮革样本,谨供参考.I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.很抱歉未能寄上全套样本,但其它诸如鳄鱼皮、驼鸟皮等皮革都是同样优质上乘的.Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.本公司欧洲营业经理安杰拉.韦恩太太将于下月携同各类产品前赴英国,.届时您若能抽空与她面谈和看看我们的产品,相信也会同意我们的产品质料上乘、手工精巧,能吸引最有鉴赏力的买主.We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls.除了手提包外,本公司亦制造多种系列精美的皮带和手套,贵公司如感兴趣,可参看产品目录中所刊登的插图.韦恩太太拜访时将向您展示样本.We look forward to receiving an order from you.期待接到您的订单.Yours sincerely,Damien CarrMarketing Vice-President销售部副总经理=============================================Useful phrases1. We are pleased to hear that you are interested in our products.得悉贵公司对我们的产品有兴趣,实感荣幸.2. I regret to say that we can not send you the full range of samples.很抱歉未能寄上全套样本…3. She will have with her a wide range of our products.携同各类产品…4. We think that you will agree that only the best quality materials are used…相信也会同意我们的产品质料上乘、手工精巧…5. The high standard of workmanship will appeal to the most discriminating buyer.…能吸引最有鉴赏力的买主.======================================Notes段意解说1.Make the reference clear and respond.确认来函,作出回应.2.State what acting you are taking详述现正采取的措施3.Explain why you have not been able to meet the request in full解释未能满足收信人所有要求4.Add details of any follow-up action告知其他后续措施5.Broaden the customer’s interest, hoping to sell additional products.吸引收信人对其他产品的兴趣,尽量推销======================================Alternative phrases替代用语Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.(I refer to your…)(I am glad to…)We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.(I am sorry to…)(I can assure you, however,…)Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.(…that we use the best quality materials…)(…the most discerning…)We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls.We look forward to receiving an order from you.===========================================Comments评注This is a concise, yet full, response to the enquiry. It demonstrates the efficiency and dynamism of the company’s approach. The visit of a sales representative will almost certainly lead to a sale.本信精要详尽,同时显示发信人公司处理效率和冲劲.派营业代表到访将可建双方的合作关系.(3)An enquiry for steel screwsDear Sirs,We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England.It would also be appreciated if you could forward samples and your price list to us.We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.We look forward to hearing from you by return.Yours faithfully,Nigel BrownPurchasing Manager=========================================An enquiry for steel screws钢螺钉询价Dear Sirs,营业部主管,We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England.本公司有意大量购买各型号钢螺钉,欲知每公斤送抵英国利物浦的成本加运费价格.如蒙惠赐上述报价单,不胜感激.It would also be appreciated if you could forward samples and your price list to us.如能惠寄样本和价格表,亦必感谢不尽.We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.本公司素来向其他公司购买此类货品,闻悉贵公司货品质优价廉,故欲与贵公司建立合作关系.We look forward to hearing from you by return.专此候复.Yours faithfully,Nigel BrownPurchasing Manager采购部经理======================================Useful phrases实用短语1.We would be obliged if you would give us a quotation per…如蒙惠赐上述报价单,不胜感激.2.It would also be appreciated if you could forward samples and your price list to us.如能惠寄样本和价格表,亦必感谢不尽.3. We have confidence in the quality of your products.…闻悉贵公司货品质优价廉…==============================Notes段意解说1.State the enquiry clearly, giving details.详细告知询价项目和细则2.State any additional requests说明其它请求3.Explain why you are approaching this particular company解释选择与收信人公司接洽的原因.4.Ask for a quick response要求尽早回复.====================================Alternative phrases替代用语We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England.(We would like to purchase…)(We would be grateful if…)It would also be appreciated if you could forward samples and your price list to us.(We would appreciate it…)We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.(We previously purchased…)(…we are given to understand…)(…more competitive prices…)We look forward to hearing from you by return.=======================================Comments 评注The enquiry is clearly stated with all relevant details at this stage. It makes it clear that the prospective purchaser wishes to buy quite large quantities but wants top quality products at very competitive prices.有关询价项目和细则均清楚列明.此外,发信人亦表示只要货品质优价廉,便会大批购买.(4)Reply to an enquiry for steel screwsDear Mr Brown,Thank you for your enquiry of 2 October 1995. In reply, we would like to make the followings offer, subject to our final confirmation:Production: Steel screwsSpecifications: As per the attached listPacking: Loose in boxes of 5kg netQuantity: 100 boxesPrice: As per the attached listShipment: January/February 1996Payment: Confirmed, irrevocable letter of payable by draft on sight to be opened 30 days before the time of shipment.Under separate cover, we have sent you samples of various sizes, our catalogue and price list.If you find our offer acceptable, please telex or fax us for confirmation.Yours sincerely,K T ChangSales Manager================================Reply to an enquiry for steel screws答复钢螺钉询价Dear Mr Brown,布朗先生,Thank you for your enquiry of 2 October 1998. In reply, we would like to make the followings offer, subject to our final confirmation:贵公司1998年10月2日询价函收悉.如下报价需在本公司确认后,方可有效:Production: Steel screws产品:钢螺钉Specifications: As per the attached list规格:依照附表Packing: Loose in boxes of 5kg net包装:凈重5公斤散装箱Quantity: 100 boxes数量:100箱Price: As per the attached list价格:依照附表Shipment: January/February 1999装运:1999年1月至2月Payment: Confirmed, irrevocable letter of payable by draft on sight to be opened 30 days before the time of shipment.付款:保况不可撤销即期信用证,需于装运前230天开立Under separate cover, we have sent you samples of various sizes, our catalogue and price list.另函附寄各型号样本、商品目录和价格表.If you find our offer acceptable, please telex or fax us for confirmation.如题公司接受上述报价,请尽早落实定单为盼.Yours sincerely,K T ChangSales Manager销售部经理================================Useful phrases1.We would like to make the followings offer, subject to our final confirmation如下报价需在本公司确认后,方可有效2. Under separate cover, we have sent you samples of various sizes, our catalogue and price list.另函附寄各型号样本、商品目录和价格表.==================================Notes段意解说1.Acknowledge the enquiry identifying the reference确认来函和查询事宜.2.Tabulate the details of the offer for absolute clarity. Define the method of payment (letter of credit) precisely.把各项要点详列成表.清楚注明付款规定.3.List samples and other enclosures to be sent in a separate parcel.告知有关附件和样本将另函寄奉.4.Encourage a speedy reply敦促早日回复.==================================Alternative phrases替代用语Thank you for your enquiry of 2 October 1995. In reply, we would like to make the followings offer, subject to our final confirmation:(In reply to your enquiry of…)(The offer is conditional on our final confirmation.)Production: Steel screwsSpecifications: As per the attached listPacking: Loose in boxes of 5kg netQuantity: 100 boxesPrice: As per the attached listShipment: January/February 1996Payment: Confirmed, irrevocable letter of payable by draft on sight to be opened 30 days before the time of shipment.Under separate cover, we have sent you samples of various sizes, our catalogue and price list.If you find our offer acceptable, please telex or fax us for confirmation.(If our offer is acceptable…)=========================================Comments评注The offer is concise and clear. The method of payment, letter of credit, is the securest form of payment when dealing with export orders. Tabulating details of an offer provides a simple checklist for the customers to follow. The offer is conditional to allow for any unforeseen problems such as cost increases.报价简洁明确,项目详列成表.令收信人一目了然.需经发信人最后确认方为有效.可避免因其他因素而引致的成本上涨.以信用证付款是处理出口订货最可靠的方法.(5)Asking for a pro forma invoiceDear Sirs,One of our clients has asked us to obtain a pro forma invoice for the following product:Lion Brand Nail Clippers Model 21 chrome plated.Please send us your pro forma invoice in triplicate for 500 dozens of the above product as soon as possible so that we can get our client’s confirmation.We will have to no problem in obtaining the import licence. As soon as this is approved, a letter of credit will be opened in your favour.Yours faithfully,T S KhayamImport Manager===================================Asking for a pro forma invoice索取形式发标Dear Sirs,执事先生:One of our clients has asked us to obtain a pro forma invoice for the following product:本公司客户要求获得下列产品的形式发票Lion Brand Nail Clippers Model 21 chrome plated.狮牌21型镀铬指甲钳2500打Please send us your pro forma invoice in triplicate for 500 dozens of the above product as soon as possible so that we can get our client’s confirmation.现请贵公司尽快寄送一式三份的形式发票给我们,以便取得该客户的确认.We will have to no problem in obtaining the import licence. As soon as this is approved, a letter of credit will be opened in your favour.申请进口许可证并无困难.此事一经同意,本公司将立即开立以贵公司为收款人的信用证.Yours faithfully,T S KhayamImport Manager进口部经理===========================================Useful phrases实用短语1.One of our clients has asked us to obtain …本公司客户要求获得…2. We will have to no problem in obtaining the import licence.申请进口许可证并无困难.3. As soon as this is approved, a letter of credit will be opened in your favour.此事一经同意,本公司将立即开立以贵公司为收款人的信用证.=====================================Notes段意解说1.State the request and identify the product告知请求和有关的产品.2.Give details of the proposed order and the reasons for requesting the pro forma invoice详细暂拟订单细节和请求发出形式发票3.Add any other details and state the proposed method of payment附加其他资料和列明暂拟的付款方法.==================================Alternative phrasesOne of our clients has asked us to obtain a pro forma invoice for the following product:(One of our customers has asked us to get…)Lion Brand Nail Clippers Model 21 chrome plated.Please send us your pro forma invoice in triplicate for 500 dozens of the above product as soon as possible so that we can get our client’s confirmation.(Please send three copies of your pro forma invoice …)We will have to no problem in obtaining the import licence. As soon as this is approved, a letter of credit will be opened in your favour.(We will not encounter any difficulty in…)===========================================Comments评注A pro forma invoice is not a request for payment. It is a simple way of showing a potential customer what an order is going to cost. It makes the vendor go through the actual process of costing the order. In this case the pro forma invoice is required for a third party. A dozen(12) is still a quantity often used by some traders. A gross(144) is also used, but less frequently.形式发票并非付款通知,而是卖主按正式程序报价,让潜在客户预算成本.这里述及的形式发票是为第三者索取的.’打’(12件)仍常用于商业贸易中,但’罗’(144件,即12打)刚较为少见.(6)Sending a pro forma invoiceDear Mr Khayam,In reply to: your request , dated 14 July 1999, we have much pleasure in sending you our pro forma invoice in triplicate.For your information , our offers usually remain open for about a week. Seeing that our nail clippers are selling very fast, we suggest that you act on the quotation without delay.We look forward to hearing from you.Yours sincerely,M T LuiExport Manager============================Sending a pro forma invoice寄送形式发票Dear Mr Khayam,哈亚姆先生,In reply to: your request , dated 14 July 1996, we have much pleasure in sending you our pro forma invoice in triplicate.现应1999年7月14日的要求, 谨寄上形式发票一式三份.For your information , our offers usually remain open for about a week. Seeing that our nail clippers are selling very fast, we suggest that you act on the quotation without delay.玆奉告本公司的报价一般有效期一周.另因本公司出品的指甲钳销路极佳,为免向隅,贵公司宜尽早回复.We look forward to hearing from you.烦请早日赐复Yours sincerely,M T LuiExport Manager出口部经理=========================================Useful phrases实用短语1. We have much pleasure in sending you…谨奉上…2. Our offers usually remain open for about a week本公司的报价一般有效期一周3. We suggest that you act on the quotation without delay.贵公司宜尽早回复====================================Notes段意解说1. Identify the request and state what action you are taking.确认来函并告知采取的措施2. Encourage the potential customer to act quickly.敦促收信人尽早回复==========================================Alternative phrases替代用语In reply to: your request , dated 14 July 1999, we have much pleasure in sending you our pro forma invoice in triplicate.(In answer to your request of…)(…we enclose our…)For your information , our offers usually remain open for about a week. Seeing that our nail clippers are selling very fast, we suggest that you act on the quotation without delay.(…our offers are normally firm for…)(Since the product is selling quickly, please respond as soon as possible)We look forward to hearing from you.================================================Comments 评注This is concise response to a request. At the same time it encourages and early reply. The language is rather formal with a few redundant. Set phrases are, however, used; see the phrases on the right for simpler alternative.本信先就来函作简复,并催促收信人早日回复.文字规范而简洁(7)Offering a substituteDear Mrs Stones,Thank you for your telex enquiry of 23 September concerning cotton print 634.We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.500 pieces cotton print 428 at Us﹩1.5 per metreCIF New York, including your commission of 2%A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible. Your sincerely,J S ChowdrySales Manager=========================================Offering a substitute提供代用品报盘Dear Mrs Stones,斯通太太,Thank you for your telex enquiry of 23 September concerning cotton print 634.贵公司9月23日询问有关634号印花棉布价格的电传已收到,多谢来函.We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to supply the desired goods due to excessive demand.本公司感谢你们热心推销我们的产品.但因有关产品需求殷切,未能满足公司要求,深感遗憾.We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.然而,本公司另有出产类似的织品.现报上虚盘如下:500 pieces cotton print 428 at Us﹩1.5 per metreCIF New York, including your commission of 2%482号印花棉布500件,每米1.5美元纽约到岸价,当中包括贵公司佣金2%A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible.随函敬附样本供贵公司参考.若满意样本质量,请尽快电传复实.Your sincerely,J S ChowdrySales Manager销售部经理=========================================Useful phrases1. We regret very much that we are unable to supply the desired goods due to excessive demand.但因有关产品需求殷切,未能满足公司要求,深感遗憾.2. We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.然而,本公司另有出产类似的织品.3. A sample is enclosed for your reference随函敬附样本供贵公司参考============================================Notes段意解说1. Identify the reference and goods.确认来函,列明有关货品.2. State the reason why you can not accept the order解释未能满足收信人要求的原因3. Offer a substitute with details of the offer提供代用品及列明有关详情.4. Enclose anything required by the prospective purchaser to make a decision. Urge acceptance.附寄代用品样本,敦促回复.==================================Alternative phrasesThank you for your telex enquiry of 23 September concerning cotton print 634.(Many thanks for…)We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to supply the desired goods due to excessive demand.(We are grateful for…)(…and, as a result, we are very sorry that…)(…the go ods you required because of heavy demand)We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.500 pieces cotton print 428 at Us﹩1.5 per metreCIF New York, including your commission of 2%A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible.(If the sample is…)================================================Comments评注The seller is unable to accept an order and state the reasons. In a case like this, it is a good idea to offer a substitute in an effort to win an order. It appears that the prospective buyer is an intermediary or agent who operates on commission which is included in the price of the goods.卖主未能接受来函要求,提供代用品争取订单是最好的主意.收信人就是收取佣金的代理商,佣金已计算在货价内.(8)Inability to supply goodsDear Sirs,We refer to your telex of 12 August and ours of today regarding the supply of black silk.As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.We assure you , however , that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know.Yours faithfully,C C HoManager=========================================Inability to supply goods无法供货Dear Sirs,执事先生,We refer to your telex of 12 August and ours of today regarding the supply of black silk.贵公司8月12日的电传已收到,现就有关黑色丝绸供货问题电复.As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.自去年以来,上述货品的需求量极高.本公司暂未能承接定单,故无法按贵公司要求报价.We assure you , however , that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know.他日一旦有新货源,本公司定当立即与贵公司联络,若贵客户需要其他丝绸货品,亦请告知.Yours faithfully,C C HoManager=============================Useful phrases实用短语1. Deman d for…has been heavy since…上述货品的需求量极高2. We are fully committed at the moment本公司暂未能承接定单…3. We shall contact you as soon as fresh supplies become available他日一旦有新货源,本公司定当立即与贵公司联络4. Should your customers require other…please let us know若贵客户需要其他丝绸货品,亦请告知.=====================================Notes 段意解说1. Identify the reference and the goods确认来函2. Explain why you can not supply the goods解释未能供货的原因3. Say that you will keep the enquiry before you until such time as the goods become available, and that you will contact the client at that time. Remind the client that other goods are available.说明如有新货源将立即供给对方,并询问是否需要其他种类的丝绸.===========================================Alternative phrasesWe refer to your telex of 12 August and ours of today regarding the supply of black silk.(With reference to…)As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.(You may know that …)(As a result, we are…)(…we can not make you an offer…)We assure you , however , that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know.(You can be sure that…)(If your custo9mers…)(…please contact us.)============================================Comments评注This letter briefly explain why goods are not available, keeps the enquiry open, and tries to sell other goods which are available.本函简要解释未能供货的原因,承诺一俟有新货源,必实时供给收信人,发信人亦试图促销其他产品.(9)Declining an orderDear Sirs,Thank you for your order no. 488 for tin plate sheets which we received today.We regret that, owing to a shortage of stocks we are unable to fill your order.Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials. We will, however, contact you by telex once supply improves.。

国际商务信函(精选多篇)第一篇：国际商务信函模板感谢信dear______,i am writing to extend my sincere gratitude for _________ (感谢的原因). if it had not been for your assistance in ___________ (对方给你的具体帮助), i fear that i would have been_________(没有对方帮助时的后果). every one agrees that it was you who______________(给出细节).again, i would like to express my warm thanks to you! please accept my gratitude.yours sincerelyli ming第二篇：商务信函的格式和范文商务信函的格式和范文商务信函属于商务礼仪文书范畴，是指企业与企业之间，在各种商务场合或商务往来过程中所使用的简便书信。

其主要作用是在商务活动中用来建立经贸关系、传递商务信息、联系商务事宜、沟通和洽商产销；询问和答复问题、处理具体交易事项。

其种类包括联系函、推销函、订购函、确认函、索赔函等多种。

文种特性〔一）语气口语性每一封商务信函的往来都是不同的企业之间或者企业领导者彼此之间的一种情感交流。

人都是感性的，所以商务信函更多地体现了感性的一面。

而不是人们想象的商务信函应该用一种特殊的“生意腔”，信函读起来使人感到非常热情、友好，就像朋友之间的谈话那样简单、自然、人性化。

无论是歉意的道歉函，还是善意的劝说函，或者购买函，完全可以通过信函中的语气、语调来表现。

（二）内容直接性企业每天都要阅读大量信函文件。

商务信函不需要用华丽的词句。

所以，商务信函要写得简明扼要，短小精悍，切中要点。

用简洁朴实的语言来写信函，使信函读起来简单、清楚、容易理解。

1)A first enquiryDear Sirs,We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers. arVF9En。

We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods. Dlv2oKv。

Would you please send me a copy of your handbag catalogue with details of your prices and payment terms? yUIqWJ8。

We would find it most helpful if you could also supply samples of the various skins from which the handbags are made. NEeqfOV。

Yours faithfully,Sandra JonesManager====================================A first enquiry第一次询价Dear Sirs,执事先生:We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers. lP2bfMs。

从伯明翰.史密斯公司!获悉贵公司制作了一系列款式新颖的皮革手提包.We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods. 6kq2nSu。

常用国际商务信函基础知识精选：完美促销英文信常用国际商务信函基础知识精选：完美促销英文信精选2篇（一）Dear [Name],I hope this letter finds you well. I am reaching out to inform you about an exciting promotional offer that is currently underway at our company.As a valued customer, we would like to extend a special discount to you on our latest product line. From [start date] to [end date], you will receive a 20% discount on all purchases made online or in-store. This is our way of showing appreciation for your continued support and loyalty.Our new product line includes a wide range of items that are both trendy and practical. Whether you are looking for electronics, clothing, accessories, or home goods, we have something for everyone. Our team has worked tirelessly to ensure that these products meet the highest standards of quality and design.To take advantage of this offer, simply visit our website or visit one of our retail locations during the promotion period. At checkout, enter the code [promo code] to apply the discount to your purchase. If you choose to shop in-store, our friendly and knowledgeable staff will be happy to assist you with finding the perfect items.In addition to the promotional offer, we are also offering free shipping on all orders over $50. This is another great opportunity to save and take advantage of our wide selection.Please note that this promotional offer is valid for a limited time only and cannot be combined with any other discounts or promotions. We highly recommend that you make your purchases early to ensure availability.Thank you for your continued support. We greatly value your business and look forward to serving you during this exciting promotion.Sincerely,[Your Name][Company Name]常用国际商务信函基础知识精选：完美促销英文信精选2篇（二）尊敬的先生/女士，您好！我们希望通过这封信，提醒并催促您尽快支付您所欠的款项。

国际商务信函范例EXAMPLES OF INTERNATIONAL BUSINESS LETTERS1.请求建立商业关系自米兰阿里斯托鞋类公司取得贵公司的联系地址，特此修函，祈能发展关系。

多年来，本公司经营鞋类进口生意，现欲扩展业务范围。

盼能惠赐商品目录和报价表。

如价格公道，本公司必大额订购。

烦请早日赐复。

We have obtained your name and address from Aristo Shoes, Milan, and we are writing to enquire whether you would be willing to establish business relations with us. We have been importers of shoes for many years. At present, we are interested in extending our range and would appreciate your catalogues and quotations. If your prices are competitive we would expect to transact a significant volume of business. We look forward to your early reply.2.回复对方建立商业关系的请求本月16日收到有关商务关系的来函，不胜欣喜。

谨遵要求另函奉上最新之出口商品目录和报价单。

款项烦请以不可撤销保兑之信用证支付。

如欲订货，请电传或传真为盼。

Thank you for your letter of the 16th of this month. We shall be glad to enter into business relations with your company. In compliance with your request, we are sending you, under separate cover, our latest catalogue and price list covering our export range. Payment should be made by irrevocable and confirmed letter of credit. Should you wish to place an order, please telex or fax us.3.请求担任独家代理本公司担任多家厂家的独家代理，专营精制棉织品，包括各种家用亚麻制品，行销中东。

国际商务信函(精选多篇)第一篇：国际商务信函模板感谢信dear______,i am r./mrs./miss/ms.加上姓，如不知道对方姓名，可用dear sir, dear madam, 也可用：to petitive ent should be made by irrevocable and confirmed letter of credit. should you ent and our collaboration has proved to be mutually beneficial. please refer to them for any information regarding our company. pany to see hoachines. ent that is enclosed. please examine the detailed terms and conditions and let us knoy very best ic sales force and innovative approach to marketing. he attributed his oe have your reactions to the material. i shall be in london during the first tonth"s london toy fair, at earl"s court , our trade contactsthat your company has reestablished itself in beirut and is once again trading successfully in your region. e of our designs are specifically targeted at the middle eastern market. as an initial step , i enclose our illustrated catalogue for your perusal. should you eet of our office in bond street at 9.30a.m.on monday 20 march. i have scheduled the en: thank you for your order no,464 of 20 september. the models you selected from our shoent toour catalogue. it covers the latest designs e to study the upplement , please let us knopanies in the building and construction industryin the uk. advertising in our directory plete the enclosed form and return it mitting themselves. achines has been completely revamped. many popular lines, ho）16 fuxing streethaidian districtbeijingpost code: 100035people’s republic of chinatel: 63211234aug. 20, 202*写信端时，先写发信人的地址，地点的名称按由小到大的顺序排列，然后是其它项目和发信日期。

常用国际商务信函文体模式精选：商务英语信函范文在国际商务业务中，一封得体的信函如同商务中得体的着装，从外可以看到内，规范、优美的书信语言能够有效增进客户的信赖，这也是商务人士应该具备的工作能力之一，以下是小编给大家整理的常用国际商务信函文体模式精选：商务英语信函范文，希望可以帮到大家第一种、介绍信 letters of introduction实例之一：dear mr. / ms.,this is to introduce mr. frank jones, our new marketing specialist who will be in london from april 5 to mid april on business.we shall appreciate any help you can give mr. jones and will always be happy to reciprocate.yours faithfully尊敬的先生/小姐，现向您推荐我们的市场专家弗兰克·琼斯先生。

他将因公务在四月15日到四月中旬期间停留伦敦。

我们将非常感谢您向琼斯先生提供的任何帮助，并非常高兴施以回报。

您诚挚的实例之二：dear mr. / ms,we are pleased to introduce mr. wang you, our import manager of textiles department. mr. wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season.we shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.yours faithfully尊敬的先生/小姐，我们非常高兴向您介绍我们纺织部的进口经理王有先生。

国际商务信函国际商务信函中遗漏的话，一般应尽量少用，正式的函件中更应避免使用。

9.私人和公务信函--注意事项首先，写信者应设身处地想到对方，尊重对方的风俗习惯。

其次，英文信应该行文流畅、言简意赅，避免冗长。

这就是说，写信者应用尽可能少的文字表达其必须传递的信息，而且写信者应将其所需传递的信息表达清楚，以免对方产生误解。

书信交往，同样需要以礼待人。

因而在写信过程中，要避免伤害对方感情，措辞上多选用些礼貌婉转词语。

最后，除了避免语法、拼写、标点错误外，信中所引用的史料、数据等也应准确无误.私人和公务信函--常用句式。

常用的起首语有：1） thank ou for our letter dated de.22,1969.2)man thanks for our letter of sept.5，1997.3)a thousand thanks for our kind letter of june 5,1997.4)our kind letter of november 22th arrived this morning.5)our letter hih arrived this morning gave me great fort.6)in repl to our letter dated 4th jul,i ant to sa?7)thank ou ver muh for our letter of august 2 and thegift ou sent me on hristmas eve.8)hat a treat to reeive our kind letter of ma 5th!9)it is alas a thrill to see our nie handriting.10)first of all i must thank ou for our kind assistane and high attention to me .11)ith great delight i learn from our letter of this sunda that ?12)i ish to appl for teahing position ou are offering.13)i am too exited and delighted at our good nes.14)i am ver obliged to ou for our arm ongratulations.?15)i am ver muh pleased to inform ou that m visit to our ountr has been approved.常用的结束语有：1） XXiting our good nes,2)looking forard to our earl repl,3)hoping to hear from ou soon,4)e XXit our good nes.5)i hope to hear from ou ver soon.6)e look forard to our repl at our earliest onveniene.7)i look forard to our next meeting there in los angeles.8)our earl repl ill be highl appreiated.9)an other partiulars anted e shall be pleased to send ou.10)the help ou give me is sinerel valued.11)i hope everthing ill be ell ith ou .12)please let us kno if ou ant more information.13)i hope ou alas enjo ourself.14)i ish ou ver suess in the ing ear.15)please remember me to our famil.16)ith best regards to our famil.17)all the best.18)ith love and good ishes.国际商务信函附送：国际商务单证员自荐书国际商务单证员自荐书第一篇：国际商务单证员自荐书模板姓名：xxx国籍：中国目前所在地：广州民族：汉族户口所在地：茂名身材：婚姻状况：未婚年龄：21 岁求职意向及工作经历人才类型：好范文应聘职位：物流类：跟单、物流、贸易类：外贸助理、工作年限：0职称：无职称求职类型：全职可到职日期：随时月薪要求：1000--1500希望工作地区：广州佛山个人工作经历：教育背景毕业院校：广东科贸职业学院（原广东省农业管理干部学院）最高学历：大专毕业日期：201X-06-01所学专业一：国际商务所学专业二：受教育培训经历：起始年月终止年月学校（机构）专业获得证书证书编号201X-09201X-07广东科贸职业学院（原广东省农业管理干部学院）国际商务`国际商务单证员语言能力外语：英语良好国语水平：优秀粤语水平：优秀工作能力及其他专长执行能力强。

把复杂的东西简单化——用最简单的词汇来表达你要表达的东西。

外贸函电的精髓就是，“简单简单再简单”，能用一个词表达的绝对不用两个词或短语，能用一句话写清楚的，绝对不写两句。

谁能用最少的句子表达同样的意思，那就是最厉害的！开发信一：Dear Mike Smith,This is xxx from ABC Co., ltd. We're pleased to know you and your esteemed company from We supply Boy’s pants to Walmart for 5 years, and know you’re in search of better products to further gain edge in the market. Hope to cooperate with you!Feel free to call me for any question or free samples. Thank you.Best regards,xxxABC Co., ltdTel:xxxxFax:xxxxxIn the line: adj. 内行As you know, we are a well-established firm in the line of textiles, and we enjoy good relations with all the wholesalers, chain stores and distributors in Canada.你知道，我公司在纺织业有良好的信誉，跟加拿大所有的批发商、连锁商店和分销商都保持很好的关系。

Enter into business relations with: 与…建立业务关系We shall be glad to enter into business relations with you.我们很乐意同贵公司建立业务关系。

1)A first enquiryDear Sirs,We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.Yours faithfully,Sandra JonesManager====================================A first enquiry第一次询价Dear Sirs,执事先生:We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.从伯明翰.史密斯公司!获悉贵公司制作了一系列款式新颖的皮革手提包.We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods.本公司经营高档零售业务,虽然销量不多,但货品属优质高档.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?现恳请惠寄货品目录、价格表和付款方式细则.We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.此外,如蒙提供各类皮革样本,不胜感激.Yours faithfully,Sandra JonesManager==========================================Useful phrases1.We have learned from ... that you从…获悉贵公司…2.We operate a quality retail business本公司经营高档零售业务3.Would you please send me a copy of your handbag catalogue现恳请惠寄货品目录…4.We would find it most helpful if you could also supply samples of如蒙提供各类…样本,不胜感激=======================================Notes段意解说1.Say how you obtained the company's address and indicate what you are interested in.各知如何取得收信人地址及发信原因．2.Introduce yourself and describe your field of activity.自我介绍有关经营的业务范围3.Make your main request.提出请求4.The second request is going to cost the company more. Make it tactfully.第二个请求花费较大，需要得体地提出．=====================================Alternative phrases替代用语We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.(I have been told by/I have heard from...)(...handbags in several different leathers...)We operate a quality retail business and although our sales volume is not large , we obtain high prices for our goods.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.(It would be very helpful if...)(...from which you make the handbags.)============================================Comments 评注The enquiry is brief and to the point, telling the reader exactly what the enquiry is about. It requests the usual free literature and politely asks for an additional item:samples.这封信简明扼要，让收信人确切清楚查询内容．先要求索取赠阅目录，再礼貌地要求提供样本(2) Reply to a first enquiryDear Ms Jones,Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls.We look forward to receiving an order from you.Yours sincerely,Damien CarrMarketing Vice-President===========================================Reply to a first enquiry答复第一次询价Dear Ms Jones,琼斯女士:Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.7月16日来函询价忆收到.得悉贵公司对我们的产品有兴趣,实感荣幸.We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.兹奉上我们最新的产品目绿和常用的皮革样本,谨供参考.I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.很抱歉未能寄上全套样本,但其它诸如鳄鱼皮、驼鸟皮等皮革都是同样优质上乘的.Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.本公司欧洲营业经理安杰拉.韦恩太太将于下月携同各类产品前赴英国,.届时您若能抽空与她面谈和看看我们的产品,相信也会同意我们的产品质料上乘、手工精巧,能吸引最有鉴赏力的买主.We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls.除了手提包外,本公司亦制造多种系列精美的皮带和手套,贵公司如感兴趣,可参看产品目录中所刊登的插图.韦恩太太拜访时将向您展示样本.We look forward to receiving an order from you.期待接到您的订单.Yours sincerely,Damien CarrMarketing Vice-President销售部副总经理=============================================Useful phrases1. We are pleased to hear that you are interested in our products.得悉贵公司对我们的产品有兴趣,实感荣幸.2. I regret to say that we can not send you the full range of samples.很抱歉未能寄上全套样本…3. She will have with her a wide range of our products.携同各类产品…4. We think that you will agree that only the best quality materials are used…相信也会同意我们的产品质料上乘、手工精巧…5. The high standard of workmanship will appeal to the most discriminating buyer.…能吸引最有鉴赏力的买主.======================================Notes段意解说1.Make the reference clear and respond.确认来函,作出响应.2.State what acting you are taking详述现正采取的措施3.Explain why you have not been able to meet the request in full解释未能满足收信人所有要求4.Add details of any follow-up action告知其它后续措施5.Broaden the customer's interest, hoping to sell additional products.吸引收信人对其他产品的兴趣,尽量推销======================================Alternative phrases替代用语Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.(I refer to your...)(I am glad to...)We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.I regret to say that we can not send you the full range of samples. You can be assured , however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.(I am sorry to...)(I can assure you, however,...)Mrs Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.(...that we use the best quality materials...)(...the most discerning...)We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls.We look forward to receiving an order from you.===========================================Comments评注This is a concise, yet full, response to the enquiry. It demonstrates the efficiency and dynamism of the company's approach. The visit of a sales representative will almost certainly lead to a sale.本信精要详尽,同时显示发信人公司处理效率和冲劲.派营业代表到访将可建双方的合作关系.(3)An enquiry for steel screwsDear Sirs,We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England.It would also be appreciated if you could forward samples and your price list to us.We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.We look forward to hearing from you by return.Yours faithfully,Nigel BrownPurchasing Manager=========================================An enquiry for steel screws钢螺钉询价Dear Sirs,营业部主管,We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England.本公司有意大量购买各型号钢螺钉,欲知每公斤送抵英国利物浦的成本加运费价格.如蒙惠赐上述报价单,不胜感激.It would also be appreciated if you could forward samples and your price list to us.如能惠寄样本和价格表,亦必感谢不尽.We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.本公司素来向其它公司购买此类货品,闻悉贵公司货品质优价廉,故欲与贵公司建立合作关系.We look forward to hearing from you by return.专此候复.Yours faithfully,Nigel BrownPurchasing Manager采购部经理======================================Useful phrases实用短语1.We would be obliged if you would give us a quotation per...如蒙惠赐上述报价单,不胜感激.2.It would also be appreciated if you could forward samples and your price list to us.如能惠寄样本和价格表,亦必感谢不尽.3. We have confidence in the quality of your products.…闻悉贵公司货品质优价廉…==============================Notes段意解说1.State the enquiry clearly, giving details.详细告知询价项目和细则2.State any additional requests说明其它请求3.Explain why you are approaching this particular company解释选择与收信人公司接洽的原因.4.Ask for a quick response要求尽早回复.====================================Alternative phrases替代用语We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England.(We would like to purchase...)(We would be grateful if...)It would also be appreciated if you could forward samples and your price list to us.(We would appreciate it...)We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.(We previously purchased...)(...we are given to understand...)(...more competitive prices...)We look forward to hearing from you by return.=======================================Comments 评注The enquiry is clearly stated with all relevant details at this stage. It makes it clear that the prospective purchaser wishes to buy quite large quantities but wants top quality products at very competitive prices.有关询价项目和细则均清楚列明.此外,发信人亦表示只要货品质优价廉,便会大批购买. (4)Reply to an enquiry for steel screwsDear Mr Brown,Thank you for your enquiry of 2 October 1995. In reply, we would like to make the followings offer, subject to our final confirmation:Production: Steel screwsSpecifications: As per the attached listPacking: Loose in boxes of 5kg netQuantity: 100 boxesPrice: As per the attached listShipment: January/February 1996Payment: Confirmed, irrevocable letter of payable by draft on sight to be opened 30 days before the time of shipment.Under separate cover, we have sent you samples of various sizes, our catalogue and price list.If you find our offer acceptable, please telex or fax us for confirmation.Yours sincerely,K T ChangSales Manager================================Reply to an enquiry for steel screws答复钢螺钉询价Dear Mr Brown,布朗先生,Thank you for your enquiry of 2 October 1998. In reply, we would like to make the followings offer, subject to our final confirmation:贵公司1998年10月2日询价函收悉.如下报价需在本公司确认后,方可有效: Production: Steel screws产品:钢螺钉Specifications: As per the attached list规格:依照附表Packing: Loose in boxes of 5kg net包装:凈重5公斤散装箱Quantity: 100 boxes数量:100箱Price: As per the attached list价格:依照附表Shipment: January/February 1999装运:1999年1月至2月Payment: Confirmed, irrevocable letter of payable by draft on sight to be opened 30 days before the time of shipment.付款:保况不可撤销即期信用证,需于装运前230天开立Under separate cover, we have sent you samples of various sizes, our catalogue and price list.另函附寄各型号样本、商品目录和价格表.If you find our offer acceptable, please telex or fax us for confirmation.如题公司接受上述报价,请尽早落实定单为盼.Yours sincerely,K T ChangSales Manager销售部经理================================Useful phrases1.We would like to make the followings offer, subject to our final confirmation如下报价需在本公司确认后,方可有效2. Under separate cover, we have sent you samples of various sizes, our catalogue and price list.另函附寄各型号样本、商品目录和价格表.==================================Notes段意解说1.Acknowledge the enquiry identifying the reference确认来函和查询事宜.2.Tabulate the details of the offer for absolute clarity. Define the method of payment (letter of credit) precisely.把各项要点详列成表.清楚注明付款规定.3.List samples and other enclosures to be sent in a separate parcel.告知有关附件和样本将另函寄奉.4.Encourage a speedy reply敦促早日回复.==================================Alternative phrases替代用语Thank you for your enquiry of 2 October 1995. In reply, we would like to make the followings offer, subject to our final confirmation:(In reply to your enquiry of...)(The offer is conditional on our final confirmation.)Production: Steel screwsSpecifications: As per the attached listPacking: Loose in boxes of 5kg netQuantity: 100 boxesPrice: As per the attached listShipment: January/February 1996Payment: Confirmed, irrevocable letter of payable by draft on sight to be opened 30 days before the time of shipment.Under separate cover, we have sent you samples of various sizes, our catalogue and price list.If you find our offer acceptable, please telex or fax us for confirmation.(If our offer is acceptable...)=========================================Comments评注The offer is concise and clear. The method of payment, letter of credit, is the securest form of payment when dealing with export orders. Tabulating details of an offer provides a simple checklist for the customers to follow. The offer is conditional to allow for any unforeseen problems such as cost increases.报价简洁明确,项目详列成表.令收信人一目了然.需经发信人最后确认方为有效.可避免因其它因素而引致的成本上涨.以信用证付款是处理出口订货最可靠的方法.(5)Asking for a pro forma invoiceDear Sirs,One of our clients has asked us to obtain a pro forma invoice for the following product:Lion Brand Nail Clippers Model 21 chrome plated.Please send us your pro forma invoice in triplicate for 500 dozens of the above product as soon as possible so that we can get our client's confirmation.We will have to no problem in obtaining the import licence. As soon as this is approved, a letter of credit will be opened in your favour.Yours faithfully,T S KhayamImport Manager===================================Asking for a pro forma invoice索取形式发标Dear Sirs,执事先生:One of our clients has asked us to obtain a pro forma invoice for the following product:本公司客户要求获得下列产品的形式发票Lion Brand Nail Clippers Model 21 chrome plated.狮牌21型镀铬指甲钳2500打Please send us your pro forma invoice in triplicate for 500 dozens of the above product as soon aspossible so that we can get our client's confirmation.现请贵公司尽快寄送一式三份的形式发票给我们,以便取得该客户的确认.We will have to no problem in obtaining the import licence. As soon as this is approved, a letter of credit will be opened in your favour.申请进口许可证并无困难.此事一经同意,本公司将立即开立以贵公司为收款人的信用证. Yours faithfully,T S KhayamImport Manager进口部经理===========================================Useful phrases实用短语1.One of our clients has asked us to obtain ...本公司客户要求获得…2. We will have to no problem in obtaining the import licence.申请进口许可证并无困难.3. As soon as this is approved, a letter of credit will be opened in your favour.此事一经同意,本公司将立即开立以贵公司为收款人的信用证.=====================================Notes段意解说1.State the request and identify the product告知请求和有关的产品.2.Give details of the proposed order and the reasons for requesting the pro forma invoice详细暂拟订单细节和请求发出形式发票3.Add any other details and state the proposed method of payment附加其它资料和列明暂拟的付款方法.==================================Alternative phrasesOne of our clients has asked us to obtain a pro forma invoice for the following product:(One of our customers has asked us to get...)Lion Brand Nail Clippers Model 21 chrome plated.Please send us your pro forma invoice in triplicate for 500 dozens of the above product as soon as possible so that we can get our client's confirmation.(Please send three copies of your pro forma invoice ...)We will have to no problem in obtaining the import licence. As soon as this is approved, a letter of credit will be opened in your favour.(We will not encounter any difficulty in...)===========================================Comments评注A pro forma invoice is not a request for payment. It is a simple way of showing a potential customer what an order is going to cost. It makes the vendor go through the actual process of costing the order. In this case the pro forma invoice is required for a third party. A dozen(12) is still a quantity often used by some traders. A gross(144) is also used, but less frequently.形式发票并非付款通知,而是卖主按正式程序报价,让潜在客户预算成本.这里述及的形式发票是为第三者索取的.'打'(12件)仍常用于商业贸易中,但'罗'(144件,即12打)刚较为少见.(6)Sending a pro forma invoiceDear Mr Khayam,In reply to: your request , dated 14 July 1999, we have much pleasure in sending you our pro forma invoice in triplicate.For your information , our offers usually remain open for about a week. Seeing that our nail clippers are selling very fast, we suggest that you act on the quotation without delay.We look forward to hearing from you.Yours sincerely,M T LuiExport Manager============================Sending a pro forma invoice寄送形式发票Dear Mr Khayam,哈亚姆先生,In reply to: your request , dated 14 July 1996, we have much pleasure in sending you our pro forma invoice in triplicate.现应1999年7月14日的要求, 谨寄上形式发票一式三份.For your information , our offers usually remain open for about a week. Seeing that our nail clippers are selling very fast, we suggest that you act on the quotation without delay.兹奉告本公司的报价一般有效期一周.另因本公司出品的指甲钳销路极佳,为免向隅,贵公司宜尽早回复.We look forward to hearing from you.烦请早日赐复Yours sincerely,M T LuiExport Manager出口部经理=========================================Useful phrases实用短语1. We have much pleasure in sending you...谨奉上…2. Our offers usually remain open for about a week本公司的报价一般有效期一周3. We suggest that you act on the quotation without delay.贵公司宜尽早回复====================================Notes段意解说1. Identify the request and state what action you are taking.确认来函并告知采取的措施2. Encourage the potential customer to act quickly.敦促收信人尽早回复==========================================Alternative phrases替代用语In reply to: your request , dated 14 July 1999, we have much pleasure in sending you our pro forma invoice in triplicate.(In answer to your request of...)(...we enclose our...)For your information , our offers usually remain open for about a week. Seeing that our nail clippers are selling very fast, we suggest that you act on the quotation without delay.(...our offers are normally firm for...)(Since the product is selling quickly, please respond as soon as possible)We look forward to hearing from you.================================================Comments 评注This is concise response to a request. At the same time it encourages and early reply. The language is rather formal with a few redundant. Set phrases are, however, used; see the phrases on the right for simpler alternative.本信先就来函作简复,并催促收信人早日回复.文字规范而简洁(7)Offering a substituteDear Mrs Stones,Thank you for your telex enquiry of 23 September concerning cotton print 634.We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.500 pieces cotton print 428 at Us﹩1.5 per metreCIF New York, including your commission of 2%A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible.Your sincerely,J S ChowdrySales Manager=========================================Offering a substitute提供代用品报盘Dear Mrs Stones,斯通太太,Thank you for your telex enquiry of 23 September concerning cotton print 634.贵公司9月23日询问有关634号印花棉布价格的电传已收到,多谢来函.We appreciate your efforts in marketing our products and consequently we regret very much that we are unable to supply the desired goods due to excessive demand.本公司感谢你们热心推销我们的产品.但因有关产品需求殷切,未能满足公司要求,深感遗憾. We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.然而,本公司另有出产类似的织品.现报上虚盘如下:500 pieces cotton print 428 at Us﹩1.5 per metreCIF New York, including your commission of 2%482号印花棉布500件,每米1.5美元纽约到岸价,当中包括贵公司佣金2%A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible.随函敬附样本供贵公司参考.若满意样本质量,请尽快电传复实.Your sincerely,J S ChowdrySales Manager销售部经理=========================================Useful phrases1. We regret very much that we are unable to supply the desired goods due to excessive demand. 但因有关产品需求殷切,未能满足公司要求,深感遗憾.2. We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.然而,本公司另有出产类似的织品.3. A sample is enclosed for your reference随函敬附样本供贵公司参考============================================Notes段意解说1. Identify the reference and goods.确认来函,列明有关货品.2. State the reason why you can not accept the order解释未能满足收信人要求的原因3. Offer a substitute with details of the offer提供代用品及列明有关详情.4. Enclose anything required by the prospective purchaser to make a decision. Urge acceptance.附寄代用品样本,敦促回复.==================================Alternative phrasesThank you for your telex enquiry of 23 September concerning cotton print 634.(Many thanks for...)We appreciate your efforts in marketing our products and consequently we regret very much thatwe are unable to supply the desired goods due to excessive demand.(We are grateful for...)(...and, as a result, we are very sorry that...)(...the goods you required because of heavy demand)We would, however, like to take this opportunity to offer, without engagement, the following material as close substitute.500 pieces cotton print 428 at Us﹩1.5 per metreCIF New York, including your commission of 2%A sample is enclosed for your reference. If you find the sample acceptable, please telex us as soon as possible.(If the sample is...)================================================Comments评注The seller is unable to accept an order and state the reasons. In a case like this, it is a good idea to offer a substitute in an effort to win an order. It appears that the prospective buyer is an intermediary or agent who operates on commission which is included in the price of the goods.卖主未能接受来函要求,提供代用品争取订单是最好的主意.收信人就是收取佣金的代理商,佣金已计算在货价内.(8)Inability to supply goodsDear Sirs,We refer to your telex of 12 August and ours of today regarding the supply of black silk.As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.We assure you , however , that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know.Yours faithfully,C C HoManager=========================================Inability to supply goods无法供货Dear Sirs,执事先生,We refer to your telex of 12 August and ours of today regarding the supply of black silk.贵公司8月12日的电传已收到,现就有关黑色丝绸供货问题电复.As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.自去年以来,上述货品的需求量极高.本公司暂未能承接定单,故无法按贵公司要求报价.We assure you , however , that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know.他日一旦有新货源,本公司定当立即与贵公司联络,若贵客户需要其它丝绸货品,亦请告知.Yours faithfully,C C HoManager=============================Useful phrases实用短语1. Demand for...has been heavy since...上述货品的需求量极高2. We are fully committed at the moment本公司暂未能承接定单…3. We shall contact you as soon as fresh supplies become available他日一旦有新货源,本公司定当立即与贵公司联络4. Should your customers require other...please let us know若贵客户需要其它丝绸货品,亦请告知.=====================================Notes 段意解说1. Identify the reference and the goods确认来函2. Explain why you can not supply the goods解释未能供货的原因3. Say that you will keep the enquiry before you until such time as the goods become available, and that you will contact the client at that time. Remind the client that other goods are available. 说明如有新货源将立即供给对方,并询问是否需要其它种类的丝绸.===========================================Alternative phrasesWe refer to your telex of 12 August and ours of today regarding the supply of black silk.(With reference to...)As you perhaps know, demand for the above has been heavy since last year. We are consequently fully committed at the moment and are unable to make you the offer as requested.(You may know that ...)(As a result, we are...)(...we can not make you an offer...)We assure you , however , that we shall contact you as soon as fresh supplies become available. Should your customers require other silks, please let us know.(You can be sure that...)(If your custo9mers...)(...please contact us.)============================================Comments评注This letter briefly explain why goods are not available, keeps the enquiry open, and tries to sell other goods which are available.本函简要解释未能供货的原因,承诺一俟有新货源,必实时供给收信人,发信人亦试图促销其它产品.(9)Declining an orderDear Sirs,Thank you for your order no. 488 for tin plate sheets which we received today.We regret that, owing to a shortage of stocks we are unable to fill your order.Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials. We will, however, contact you by telex once supply improves.In the meantime, please feel free to send us your specific enquires for other types of metal sheets. You can be assure of our best attention at all times.Yours faithfully,Margaret BrownExport Manager====================================Declining an order拒绝接受订货Dear Sirs,执事先生,Thank you for your order no. 488 for tin plate sheets which we received today.今天收到贵公司4 5 8 号镀锡薄板的定单.We regret that, owing to a shortage of stocks we are unable to fill your order.因为存货短缺,未能供应贵公司所需货品,特此致歉.Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials. We will, however, contact you by telex once supply improves.此外,制造商尚未确定原料供应是否充足,所以不能接受其它定单.一旦供应情况改善,我们将电传通知贵公司.In the meantime, please feel free to send us your specific enquires for other types of metal sheets. You can be assure of our best attention at all times.若贵公司需要其它金属薄板型号的资料,我们乐意随时效劳.Yours faithfully,Margaret BrownExport Manager出口部经理==================================Useful phrases1. We regret that, owing to a shortage of stocks we are unable to fill your order.因为存货短缺,未能供应贵公司所需货品,特此致歉.2. Our manufacturers can not undertake to entertain your order for future delivery owing to the uncertain availability of raw materials. We will, however, contact you by telex once supply improves.。

Dear xx,We are delighted to be working with you to create a landmark residence at.So that you can remain informed, we have compiled the following overview in order to report to you on the projects progress to date and how we intend to move forward.Site Analysis:The Land Survey has been received and the team have conducted a detailed site analysis to ensure that we can extract the maximum potential from your land. We have cross checked this against council regulations and discussed the site with planners to ensure we are achieving the maximum building envelope which is available to you. This has formed the basis of the new design which I am currently refining.Tree Removal:There is an abundance of mature trees which exist on site. We wish to remove a number of these in order to allow for a greater building footprint. Using the arborists report, we will lodge for a permit for the trees which I’ve deemed necessary to be removed based on the design. The application should be finalised and lodged with Council by Friday. It normally takes about two weeks for this application to be processed. Once the permit has been issued we will promptly arrange for the removal of the nominated trees to occur.If anyone is able to get this permit for you it is me, but it’s important that we have the correct team on board to eliminate any risk. I have listed the key consultants who we have approached so far below:Conservation Report:Thank you for engaging sb. to provide an independent opinion of the existing re sidences’ significance. His Statement will be necessary to obtain a Demolition Permit and we have begun the process of putting a design together for him to comment on.Arborist Report & Tree Demolition Permit:As the property has large, mature trees it is necessary to engage an arborist to provide an independent assessment and opinion on what trees are suitable to remove.A Permit will be required to remove any trees over 140cm in circumference – typically this means any healthy mature tree. Justification from an independent arborist is highly beneficial to accompany a permit application and Treescape should have this finalised by Friday. Once this application is lodged and the permit approved we will promptly arrange for the removal of selected trees.Town Planner:To assist us in the initial design, we will also need to work closely with a Town Planner. A private town planner provides an independent assessment of the proposal and how it reflects thesurrounding neighbourhood and planning requirements. Our preferred planner is Urbis, who we find highly knowledgeable, quick and supportive of our proposals.Building Surveyor:A building surveyor is responsible for but not limited to assessing the drawings against the building codes and regulations, to issue the building permit and to inspect the critical stages of construction among others. The building Surveyor will process the demolition application. He will need to be engaged in order for us to get this application underway. We have sourced a quote from Lorenzini Group who work across all of our projects. We have a terrific working relationship with Lorenzini and recommend that you engage their services as soon as possible.。

国际商务信函尊敬的XXX先生/女士：我代表XXX公司向贵公司致以诚挚的问候！我们很高兴知道贵公司是一家在国际市场上享有盛誉的公司，经营多年以来取得了显著的成就。

作为一家新兴的企业，我们非常希望能够与贵公司建立合作关系，共同开拓国际市场，实现互利共赢。

首先，我愿意向贵公司简单介绍一下我们公司的背景和业务。

我公司成立于XXXX年，在短短几年的时间里，我们已经成为了行业内的领先企业。

我们主要从事XXX产品的生产和销售，并且在国内市场上一直保持着稳定的市场份额。

鉴于我们的产品品质和市场竞争力，我们决定将目光投向国际市场，寻找更多的发展机会。

我们了解到贵公司在国际市场上的影响力和实力，与众多国际知名企业有着广泛的合作关系。

我们相信，与贵公司合作将为我们带来更多的机遇和发展空间。

我们希望能够成为贵公司在中国市场上的合作伙伴，并共同努力打造更加出色的业绩。

有鉴于此，我特地写信给贵公司，表达我们与贵公司合作的意愿。

我们想与贵公司建立长期友好的合作关系，并在商业上实现共同利益。

我们希望能够成为贵公司在中国市场上的独家合作伙伴，负责我们产品在中国的销售和推广工作。

我们有信心通过我们与贵公司的合作，能够将我们的产品在中国市场上推向更高的水平，并取得更大的市场份额。

为了进一步讨论我们的合作事宜，我希望能够邀请贵公司的相关领导或代表来我公司进行商务洽谈。

我们将提供舒适的会议场所和便利的交通条件，确保您在中国的商务行程愉快和顺利。

我们期待与贵公司的会晤，并就合作事宜进行更加详细的商讨。

最后，我再次向贵公司表达我们对合作机会的高度关注和期待。

我们相信，通过我们双方的努力，我们的合作关系一定会取得成功，并为我们的企业带来更加辉煌的未来。

再次感谢您对我们的关注和支持！如果您有任何问题或需要补充信息，请随时与我联系。

谢谢！此致敬礼XXX公司YYYY年MM月DD日。