handout for Lecture 3 Receiving Guests and Making a Welcome Speech

旅游翻译1.旅游翻译的特点2.译文赏析例1：当风和日丽时，站在观光层上，举目远望，佘山、金山、崇明岛隐隐可见，真有“登泰山而小天下”之感。

上球体另设有在267米的旋转餐厅（每小时转一圈）和设在271米的20间KVT包房向游客开放。

译文：On a day of gentle breeze and bright sun, the observation deck commands an indistinct view of Mount Sheshan, Mount Jinshan and the Chongming Island in the far distance. Thus, one can gets the feeling that the world below is suddenly belittled. In the upper sphere, there is a revolving restaurant (making a round per hour) at the height of 267 meters and 20 private KTV rooms at the height of 271 meters, all open to tourists.译注：“泰山”没有必要直译，外国人会不知所云，因此意译。

例2：北京是中国的政治、文化中心。

在这里你可以游览万里长城中的一段－八达岭；明、清两代皇室居住的地方－故宫；清朝御花园－颐和园和北海；还可以品尝到正宗的北京烤鸭、涮羊肉。

译文：Beijing is China’s political and cultural center that offers many tourist attractions such as Badaling, one-segment of the spectacular Great Wall, the Imperial Palace, residence of the Ming and the Qing emperors, Summer Palace, an imperial garden of the Qing Dynasty, and Beihai, also an imperial garden used successively by emperors in the Yuan, the Ming and the Qing Dynasties. However, Beijing has more to recommend itself than the above-mentioned buildings or architecture. Foods such as authentic Beijing roast duck and instant-boiled mutton are popular with tourists as well.例3.西安是古丝绸之路的起点，也是中国历史上建都最多的城市之一。

Lecture 3 Receiving Guests and Making a Welcome SpeechⅠReceiving Guests1.1 Situational DialoguesScene 1 At the airport arrival lobbyA = Local guideB = Tour leaderA: Excuse me, sir, but are you Mr. David Wilson from the US?B: Yes, I am.A: How do you do, Mr. Wilson? I’m Chen Yu, your local guide from CITS.B: How do you do, Miss Chen? Nice to meet you.A: Nice to meet you, too. Welcome to Beijing. Could you tell me whether or not everyone from the group is here, Mr. Wilson?B: Yes, we have twenty-five people altogether, including me of course. Well, ladies and gentlemen, this is our guide here.A: Hi, everyone, welcome to China.A: Mr. Wilson, do we have all your luggage here?B: Let me see... Yes, it’s all here.A: Shall we now go to the coach? It’s waiting outside.B: Sure. Take the lead please. I’ll bring up the rear.A: Thank you. Well, ladies and gentlemen, attention, please. Now follow me to the coach. Yes, follow this little red flag, please.CITS: China International Travel Service 中国国际旅行社（国旅）bring up the rear 殿后Scene 2 At the railway arrival platformA = Local guideB = Tour leaderC = Tour memberA: Excuse me, are you Mr. Brown from Britain?C: No, I’m not Mr. Brown. I’m Mr. Jones from Britain.A: How do you do, Mr. Jones? I’m looking for a Mr. Steven Brown from Britain.C: Oh, Steven Brown? He happens to be our tour leader. Look, there he is, just off the train over there.A: Thank you, Mr. Jones. Good evening, Mr. Brown.B: Good evening. So you’re our local guide here, aren’t you?A: Yes, I am. My name is Li. Welcome to Shanghai.B: Thank you, Li.A: How was the trip?B: Pretty good. The trip was short and the landscape was nice. People were chatting and drinking tea all the way and they all felt happy.A: It sounds excellent.B: Well, Li. Here’s the baggage check. We have 21 pieces in all. Will we have our baggage when we reach the hotel?A: I’ll see to it that they will go to our hotel as soon as possible.C: Steven, your 19 friends have gotten off the train and they are waiting for your order.B: Thanks, Greg. Come on, Greg, let me introduce you. This pretty girl is our local guide, Li. Li, this is Mr. Greg Jones, our troublemaker.A: We already know each other. He’s not a troublemaker. Actually, he’s a good helper. Thank you, Mr. Jones. Nice to meet you again.C: Likewise.A: Mr. Brown, before we move, could you please tell all the guests to follow my little flag since it’s so crowded? Our coach is waiting in the parking lot outside the station.B: Sure. No problem. You go ahead and we’ll follow you.baggage check 行李票Scene 3 With individual touristsA = Local guideB = Mrs. Gary SmithC = Mr. Gary SmithD = StrangerA: Excuse me, but are you Mr. Smith from Australia?D: No, I’m Jim from Canada.A: I’m sorry.D: Never mind. Well, are you looking for an Australia couple?A: Oh, yes.D: They might be over there. You see, I was with two Australians in Car No. 10.A: It’s very kind of you to tell me this. Thank you.D: That’s all right. Good luck.A: Bye.A: Excuse me, are you Mrs. Smith from Australia?B: Yes, I am.A: Thank God. Welcome to Hangzhou, Mrs. Smith! I’m your guide from China Travel Service of Zhejiang.B: Gary is looking for you. Oh, well, there he is. Gary, honey, our guide is here.A: Good evening, Mr. Smith. I’m your local guide, Lillian. I’m sorry I’m a bit late. I was waiting at Car No. 12.B: That’s not your fault. We changed seats in the train.C: Good evening, Lillian? Oh, you have a nice name.A: Thank you. My Chinese name is Lu. To make it easy, you may just call me Lillian.C: Good. How do you do, Lillian?A: How do you do, Mr. & Mrs. Smith?B: Call me Margaret, and he’s Gary.A: Nice to meet you, Margaret, Gary.B & C: Nice to meet you, Lillian.A: Shall we move to the car, now? It’s waiting outside the station.C: Sure. Let’s go.China Travel Service/Agency (CIT/CTA) 中国旅行社（中旅）Scene 4 By the coachA=Local guide B=Tour leader C/D=Tour membersA: Here we are, ladies and gentlemen. Mr. Brown, this is our driver, Mr. Wang.B: Nice to meet you, Mr. Wang.……A: Mr. Wang is going to help us to put our luggage in the trunk.B: Well, ladies and gentlemen, look, our coach has a big belly here. Put in your luggage, please. C: Excuse me, may I take my handbag with me?A: Yes, of course. You just need to put in that big case.D: I don’t want to be separated from my luggage.A: Oh, well, Madam, you’re not separated from the luggage. You’re just sitting over it. Trust me, it’s safer here. Come, let me help you to put your case in a nice place, Madam. Yeah, here you are! Good! Thank you, Madam. Get on the coach and find yourself a comfortable seat.D: Thank you, dear.trunk 行李箱1.2 Questions for Discussion1) How do think a tour guide should prepare himself/herself in appearance and attitude before taking a group of tourists?2) If you are a local guide, what should you do to fully prepare for the task of receiving a tour group?1.3 Role plays: make short conversations based on the following situations.1.Three students are to play the roles of a local guide from Shanxi CITS and Mr. & Mrs. Winston Hill from the United States. The guide is holding an identifying cardboard sign（指认牌）at the arrival lobby of Xi’an international airport. Mrs. Hill is at the baggage claim area（行李认领处）, while Mr. Hill comes to contact the guide. In the end, they join together and go to the coach waiting in the underground parking lot.2.Two students are to play the roles of a local guide and the manager from Zhejiang CITS. Another student is to play the role of the tour leader of a British government delegation from Leeds. The manager and the guide, holding an identifying cardboard sign, are waiting at the exit of the railway station. The group, just finishing a conference in Shanghai, has left their big cases in Shanghai and wants to see the West Lake night scene right away.3.Two students are to play the roles of a local guide and a tourist. The guide is greeting the other tourists by the coach and he/she sees an old lady trying to take her big case into the coach. The guide persuades the lady to put her luggage in the trunk of the coach.ⅡMaking a Welcome SpeechSAMPLE 1Good afternoon, ladies and gentlemen.Welcome to China! Welcome to Wuhan.Please sit back and relax. Your luggage will be sent to the hotel by another bus, so you don’t have to worry about it.Let me introduce my team first. Mr. Wang is our driver. He has 20 years of driving under his belt, so you’re in very safe hands. I’m Susan. We’re from China Youth Travel Service, WuhanBranch. On behalf of CY TS Wuhan Branch and my colleagues, I’d like to extend a warm welcome to you.I will be your guide during your staying in Wuhan. I will try to do my very best to “warm the cockles of your heart.” We highly appreciate your understanding and cooperation.During your one-day stay in Wuhan, we will visit some of highlights of Wuhan. The centuries old Yellow Crane Tower at Snake Hill will be our first stop tomorrow morning. After lunch, we will drive to the outstanding Hubei Provincial Museum, then the 3000-hectare East Lake.You’re going to stay at the Oriental Hotel, a truly luxury hotel. It is situated near Hankou Railway Station. Your dinner has also been arranged there. You will taste delicious home-style Cantonese and Hubei specialties. The hotel provides free laundry and dry cleaning, which makes your travel a little lighter.China now is in a state of change. I think you have already witnessed the changes on your way. It has freed itself from the traditional closed-door policy in developing its national economy, and since the late 1970’s when China adopted a policy of reform and opening to the outside world, great progress has been made everywhere both in cities and in the countryside, in almost all fields. If you have any questions about China, please ask. I will try my best to give you appropriate answers.Since you travel in hot summer season, I suggest you wear your hats and sunglasses on tours.Thank you and I hope you will enjoy your stay in our city.China Youth Travel Service (CYTS) 中国青年旅行社（中青旅）SAMPLE 2Good evening, ladies and gentlemen.Welcome to China! Welcome to Shanghai.Confucius, our great ancient philosopher once said, “What a great joy it is to have friends from afar!” Today, with such great joy,on behalf of the China Youth Travel Service, I’d like to express a warm welcome to all of you, our distinguished guests from the other side of the Pacific. I also hope that during your short stay in Shanghai, you can not only satisfy your eyes and stomach, but also experience the real Chinese culture and have a better understanding of the Chinese people and its development. Please allow me to say a few words about myself. My name is Gao Yuan. You can simply call me Gao, which means “tall” in Chinese, although I’m not tall at all. This is our driver, Mr. Li, who has been driving for more than ten years. Mr. Li and I will be at your disposal. We will do everything possible to make your visit a pleasant experience. If you have any problems or requests, please do not hesitate to let us know.You are going to stay at Shangri-la Hotel, a luxurious, five-star hotel located right on the famous Huangpu River. Since you are to stay in our city for two days, you will be using this vehicle during your stay in Shanghai. So please take the trouble to jot down the plate number for future convenience: 8E199. I will repeat: 8E199. Got it?Known throughout the world as the “Pearl of the Orient”, Shanghai is a modern and fast-paced city, rich in history and culture, which has a wealth of areas and sites just waiting to be explored. During the following two days, you will experience the old part of the city byinvestigating Shanghai’s form Concession（前租界）areas and Yuyuan Gardens. You will also visit the newest area of the city, Pudong, and two of its most impressive structures: Jinmao Tower and the Oriental Pearl TV Tower. In addition, tomorrow evening you will take a cruise on the Huangpu River and enjoy the beautiful night scenery on both sides.I sincerely wish you a pleasant, comfortable stay and a fantastic holiday here. I shall do all I can to make everything easy for you.Thank you and have an enjoyable evening!。

职场接待礼仪英文作文范文英文：As a professional in the workplace, it is important to understand and practice proper etiquette when receiving guests. Here are some tips on how to handle different situations:1. Greeting: When greeting guests, always stand up and offer a handshake. Make eye contact and introduce yourself if necessary. A friendly smile goes a long way in making a good first impression.2. Seating: Offer your guest a seat and let them choose where they would like to sit. If you are in a meeting room, make sure the guest has a clear view of the presentation or whiteboard.3. Refreshments: Offer your guest a drink or snack, but be mindful of any dietary restrictions they may have. It isalways a good idea to ask beforehand.4. Conversation: Engage in small talk to make yourguest feel comfortable. Ask about their journey to your office or any upcoming events they may be attending. Avoid sensitive topics such as politics or religion.5. Thank you: After the meeting or visit, thank your guest for their time and offer to walk them out. Follow up with a thank-you email or note to show your appreciation.中文：作为职场专业人士，在接待客人时了解和实践适当的礼仪非常重要。

接待礼仪接待常用英语Speaking etiquette to foreign visitors1. Speak slowly, clearly and patiently2. Good mannersWhen receiving foreign guests, it is very important to show good manners. For example, it is inappropriate to interrupt during conversations, talk loudly, or ask questions in an impolite manner.3. Respectful attitudeWhen receiving foreign guests, it is important to maintain a respectful attitude. Be very polite and courteous, but also be sure to pay attention to the facial expressions and gestures of the foreign guest.4. Proper behaviorWhen speaking with a foreign visitor, it is important to maintain proper behavior. Avoid using offensive language, speaking too quickly or making too many jokes.5. Language6. DressWhen speaking with a foreign guest, it is important to dress properly. Wear clean, neat and professional clothing, and avoid wearing too much jewelry or makeup.7. Cultural background8. Stay CalmWhen speaking with a foreign guest, it is important to stay calm. Do not be offended if the foreign guest does not understand something or does not respond in the way you expect.9. Professional etiquetteWhen speaking with a foreign guest, professional etiquette should be observed. For example, it is important to be punctual, and it is also important to ask questions in a polite and respectful manner.10. Patience and understanding。

《商务英语视听说》receiving guests at the office教学设计一、教学目标1. 学生能够掌握基本的商务接待用语。

2. 学生能够在实际情境中运用所学知识进行商务接待。

3. 培养学生的跨文化交际意识和团队协作能力。

二、教学内容1. 商务接待的基本流程和礼仪。

2. 常用接待用语和表达方式。

3. 实际情境模拟：接待外国客户。

三、教学步骤1. 导入（5分钟）通过播放一段商务接待的视频，让学生了解商务接待的基本流程和礼仪。

提问学生关于视频中的商务接待的感受，引导学生进入本课主题。

2. 新课学习（20分钟）1)讲解商务接待的基本流程和礼仪，包括迎接、介绍、引导、送行等环节。

通过PPT展示相关图片和示例，让学生更加直观地了解所学内容。

2)学习常用接待用语和表达方式，包括如何表达欢迎、如何介绍公司、如何询问客户需求等。

通过角色扮演和小组讨论，让学生实际操作练习所学知识。

3. 实际情境模拟（25分钟）1)将学生分成若干小组，每组模拟接待外国客户的过程。

学生需根据所学知识设计接待方案，并在课堂上展示。

通过小组互评和教师点评，让学生更好地掌握所学内容。

2)针对模拟中出现的问题和不足之处，进行有针对性的讲解和纠正，让学生更加深入地了解商务接待的实际操作。

4. 总结与作业（5分钟）1)总结本节课所学内容，强调商务接待的重要性和实际应用价值。

引导学生思考如何在今后的学习和工作中运用所学知识。

2)布置作业：要求学生回家后复习本节课所学内容，并准备一个简短的商务接待模拟表演，下节课进行展示。

四、教学方法1.讲解与示范：教师对商务接待的基本流程和礼仪进行讲解，并通过示范让学生了解正确的操作方式。

2.角色扮演与小组讨论：通过角色扮演让学生实际操作练习所学知识，小组讨论可以让学生互相学习和交流。

3.实际情境模拟：模拟商务接待的实际情境，让学生亲身体验和实践所学知识。

五、教学资源1.PPT：展示商务接待的基本流程和礼仪、常用接待用语和表达方式等相关内容。

职场接待礼仪英文作文英文：As a professional, it is important to know how to properly receive and entertain guests in the workplace. Here are some tips for workplace reception etiquette:1. Dress appropriately: Dress in professional attire that is appropriate for your workplace. This shows respect for your guests and the occasion.2. Be punctual: Be sure to arrive on time to greet your guests. This shows that you value their time and that you are reliable.3. Greet your guests: When your guests arrive, greet them with a smile and a handshake. This sets a positive tone for the meeting or event.4. Offer refreshments: Offer your guests something todrink or eat, such as water, coffee, or snacks. This shows hospitality and makes them feel welcome.5. Be attentive: During the meeting or event, pay attention to your guests and their needs. Anticipate their needs and offer assistance when necessary.中文：作为一名职场人士，了解如何正确地接待和招待客人是非常重要的。

Unit,04,Receiving,Visitors,接待来访者|如何接待来访者Unit 4 Receiving visitors 接待来访者KATE MCKENNA: You know Mr. Sakai is coming at ten o’ clock, don’ t you, Jenny?凯特．麦凯纳：詹妮，酒井先生10点钟要来，你知道吗？JENNY ROSS: Yes, I do. It’ s an important meeting, isn’ t it?詹妮．罗斯：是的，我知道。

这次会议很重要，是吗？KATE MCKENNA: And the slides are ready, aren’ t they? .[slaid][sla?d]vt. … vi.滑动; 滑行She slid along the ice.她沿着冰面滑行。

n幻灯片凯特．麦凯纳：幻灯片已经准备好了，对吗？JENNY ROSS: Yes, they are.詹妮．罗斯：是的，准备好了。

KATE MCKENNA: And you have checked the monitor, haven’ t you? [‘m?nit?] 监视器, 监听器; 检测器凯特．麦凯纳：你也检查过显示器，对吧？JENNY ROSS: Yes, Kate, I have.詹妮．罗斯：是的，凯特，我已经检查过了。

KATE MCKENNA: Sorry, Jenny, it really is very important.凯特．麦凯纳：詹妮，不好意思，不过这次会议真是太重要了。

DON BRADLEY: Good morning!堂．布拉德利：早上好!JENNY ROSS: Hello, Don.詹妮．罗斯：你好，堂。

DON BRADLEY: Is everything ready for the big day?堂．布拉德利：这可是个大日子，都准备好了吗？JENNY ROSS: I think so.詹妮．罗斯：我想是的。