前台收银岗位英语
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The cashier's responsibilitiesDirectly under departments: the cashier department Immediate superior: supervisorApplicable scope: the cashier and cash room personnel, the receptionistResponsibilities:Quickly and accurately payment and protect the company's assetsTo provide customers with good service, answer customer consultationStrictly abide by the principle of ChangShou ChangFu The properties of the company (cash register, cropping, cashier, the) such as computer maintenanceResponsible for the cashier area of desk healthMain duties:1, ensure the cashier movements of the standardized 2, ensure currency makes timely and accuratedebt-collection differences report3, timely submission sales4, guarantee the area in front of the clean sanitation 5 and commercial information is confidential6, all kinds of instruments and files and documents collection, storage and transmission7, preservation vaults and cash safety8, assure enough petty cash9, to ensure customer that buys everything already cashier, and shall not goods will be complete10, timely analects, avoid to affect the normal cashier, and send the goods problems make record, 11, identify forged banknotes12, salt Gregory follow good manners phrase13 and standardized degaussing, avoid conflict with customersSupporting work:1, facilitating passenger and maintain sells export fluent2, the relevant customers speak cashier complaints make records, and notify the relevant departments timely solve3, pay attention to the grooming4 and assist the inventory and customer service5, vigilant, pay attention to guard against theft。
酒店前台&收银常用英语前台reception 或者front desk 收银casher大厅lobby 机场airport餐厅restaurant 房务部housekeeping超市supermarket 工程部engineer department 、无线网络wifi 密码password收据receipt 押金deposit毛巾towel 刮胡刀shaver烟灰缸ashtray 伞umbrella快递express 南航购票点southern China office 火车站trainstation 地铁metro station入住时:1、先生/小姐,您好,请问有什么可以帮到您?hello,sir,may I help you?房价是多少What is the room rate ?现在的房价是300元每晚Is 300 RMB per night2、请问您有预定么?Do you have a reservation?3、您需要单人房还是双人房?A single room or double room?您的退房时间是?when is your check out time4、我能看一下您的护照么?may I have your passport please5、请签一下您的名字Please sign your name here。
6、您的房卡this is your room card我们的早餐时间是七点半到九点半our breakfast time is during seven thirty to nine thirty7、您的房号是…..Y our room number is ….8、您需要提前预付300元人民币的押金Y ou should pay for a deposit of 300 RMB9、押金我们会在您退房的时候退还给您The deposit we will return to you when you check out退房时:1、可以把您的房卡给我们吗May I have your room card please。
十大敬语:1.Good morning/sfternoon/evening,sir/madam.2.Welcome to our hotel.3.Yes,I see.4.Just a moment ,please.5.Sorry to have kept you wating.6.Excuse me.7.I’m sorry.8.Thank you.9.Hope you enjoy your stay with us.10. Goodbye,welcome back again.酒店各部门英文单词:行政办公室 executive office前厅部 front office客房部 housekeeping department餐饮部 food and beverage department保安部 security department工程部 engineering department人力资源部 human resource department市场营销部 sales markting department康乐部 fitness entertainment department财务部 finance department房务部 room divison department总经理 general manager 经理 manager主管 supervisor 领班 captain前台接待 reception 收银员 cashisr行李员 bellman 大堂副理 assistant manager楼层主管 floor supervisor房间清扫员 room attendant客房中心员工 housekeeping center clerk前台用语词汇:新的预定 new reservation 免费预定 complmentary修改 amendment 自用房 house use总经理签字 G M’s approral 宾客姓名guest name职位 title 留言 message行程安排 transportation arrangements航班号 flight No. 送机时间 send of time收费 charge 订房人姓名 contact person 公司名称 company 支付方式 payment加床Ext bed 门市价 rack rate房价表 tariff 净价 net rate请勿打扰 DND (do not distrable)半天房 day use 客史 guest history包价服务 package 预到未到 No show预计(出住率) room forecast report取消 cancellation 抵店时间 arrival time提前到达 early arrival 到店报告 arrive report离店时间 departure time 延迟退房 late C/O超额预定 over booking 接人服务 pick up service 登记单 register form 分房表 rooming list房间类型 room type 换房 room change未归 sleep out 散客 walk-in guest标准间 standand room 商务间premier room商务套间 premier suit 行政套房 executive suit普通套房 junior suit 高级套房 senjor suit总统套房 presidenrial suit超南的房间 a room facing south接待室 hospitality room 多功能室 function room空房 VC (vacant clean) 脏房 VD (vacant dirty)住客房 OCC (occupied) 维修房 OOO (out of order) 保留房 BL (block) 长住房 LS (long staying)代表团 delegation 行李 beggage折扣 discount 客房服务员 room attendant 升级住房 upgrade国际长途 IDD (international direct dial)国内长途 DDD (distance direct dial)接车服务 pick up service 叫醒服务 morning call赊帐限额 house credit limit客满 full house 预先登记 preregistration 确认订房 confirmed reservation预付款 advanced deposit 推销高价房 upselling贵宾 VIP (very important person)商务贵宾 CIP (commercial important person)淡季 low season 旺季 high season服务费 service charge 贵重物品 valuable分机 extension 内线 house phone市话 local call 外线 outside call总机 operator 公用电话 public telephone 服务指南 directory of service商务中心 business centre前台常用语句:1.先生您几号过来?Which date would that be,sir?2.先生您需要哪种类型的房间?Which kind of would you need,sir?3.夫人,请问您住多久?How long will you be staying,madam?4.您一行有几个人?How many people will there be in your party?5.我要延迟两晚。
词汇部门名称Dept 财务总监Chief Financial Officer总经办GM Office 夜核Night audit总经理General Manager 前台收银Front Desk Cashier行政办公室Executive Office 电脑房Computer Room秘书Secretary 人事培训部Personnel Training Dept车队Convoys 人力资源部Human Resources Dept前台Front Desk 工程部Engineering Dept前台部经理Front Desk Manager 餐饮部Food and Beverage Dept大堂副理Assistant Manager 餐饮部经理Food and Beverage Manager 接待处/问询处Information Desk 管家部Housekeeping Dept商务中心Business Center 管家部经理Housekeeping Manager礼宾部Concierge Dept 市销部Sales & Marketing Division行李生Bellboy 市销部经理Sales & Marketing Manager 总机Switchboard 财务部Financial Dept楼层服务员Floor Attendant句子大堂副理内线15大堂副理二十四小时在酒店大堂值班,随时为阁下提供各种咨询服务。
Assistant Manager Int.15Assistant Manager in the lobby will be 24-hour on duty at your information service.保姆服务内线17请于需要服务六小时前与管家部联系。
Babysitter Service Int. 17Please call Housekeeping , 6 hours in advance.商务中心内线16位于酒店大堂内,设有打字、影印、翻译、图文传真和代订各地机票、船票等服务项目。
前厅收银
1.Good morning/afternoon sir, are you checking out?
早上好先生,现在退房吗?
2.Here is your bill, please check it .
这是你的账单,请检查一下。
3.Would you like to pay in cash or by credit card?
请问你是付现金还是刷信用卡?
4.Excuse me sir , May I ask if you are paying for room 606 or have him/her pay by
himself/herself?
先生,房号606是他自己付款还是您帮他付?
5.Excuse me sir, How do you settle the room charges, both/all rooms together or
separately?
请问两间/所有房一起付还是分开付?
6.Here are your receipt and changes sir/madam.
这是您的零钱和收据。
7.Have you used the mini-bar?
请问有没有用过迷你吧?
8. Just a moment please, our room attendant is checking the room now.
请稍等一下,客房服务员正在查房。
9.Have a nice trip!
祝您旅途愉快!
10. We wish to see you again!
希望下次再见到您!。
酒店各职位英语名称第一篇:酒店各职位英语名称酒店各职位英语名称董事长:Director收银主管:Cashier Officer总经理:General Manager信贷主管: Loan Officer总经办:Executive Office应付主管:Payable Officer总经办主任:Director of Executive Office应收主管:Receivable Officer车队长:Chief Driver会计主管: Accounting Officer行政干事:Executive Affairs成本主管:Cost Control Officer医生:Doctor仓库主管:Storeroom Officer司机:Driver收货主管:Receiver Officer文员:Clerk采购主管:Purchasing Officer护士:Nurse电脑工程师:Computer Engineer 查核员:Auditor 财务部:Financial Division收货员:Receiver 财务部总监:Financial Controller收银员: Cashier 财务部经理:Chief Accountant信贷员:Creditor 电脑部经理:EDP Manager应付员;Payable Clerk查核部经理: Auditing Manager会计:Accouter会计部经理: Accounting Manager出纳员:Teller 成本部经理:Cost Controller工资员:Payroll Control采购部经理:Purchasing Manager成本员:Cost Control查核主管:Auditing Officer仓管员:Storeman 电脑操作员:Computer Operator采购员:Purchaser人事培训部Human Resources & Training Division人事培训部总监:Human Resources Director市场营销部;Sales & Marketing Division 人事部:Personnel Department市场营销部总监:Director of Sales and Marketing 培训部:Training Department销售部经理;Sales Manager 人事部经理:Personnel Manager 销售部副经理:Asst.Sales Manager 培训部经理:Training Manager高级客户经理:Senior Clients Manager 人事助理兼后勤总务: Personnel Officer策划经理:Planning Manager 培训部主任(人事干事): Training Officer公关部经理;Public Relations Manager 人事文员:Clerk销售主任: Sales Officer 翻译兼英语教师:English Translator & Teacher公关主任: Public Relations Officer 文员:Clerk员工餐厅主管:Staff Canteen Supervisor员工餐厅领班: Staff Canteen Captain房务总监:Rooms Division Director 厨师:Cook前厅部:Front Office Department 厨师助理:Cook Assistant 管家部:Housekeeping Department 员工宿舍领班:Staff Dormitory Captain前厅部经理:Front Office Manager 宿舍管理员:Staff Dormitory Keeper接待处经理:Reception Manager 更衣室管理员:Staff Lockers Rooms Keeper 大堂副理:Assistant Manager各部门、岗位名称英汉对照总机主管:Operators Supervisor楼面经理:Service Manager 礼宾部主管:Chief ConciergeDJ部高级工程师:DJ Senior Engineer 接待处主管:Chief Receptionist康乐主管:Recreation Center Supervisor 接待处领班:Receptionist CaptainDJ部主管:DJ Supervisor 预定部领班: Reservation Captain 总机领班: Operators Captain礼宾部领班: Concierge Captain接待员:Receptionist预定员:Reservationist行李员:Bellboy门僮:Doorman管家部经理:Executive Housekeeper管家总管:Asst.Executive Housekeeper洗衣房经理:Laundry Manager楼层高级主管:Senior Floor Supervisor楼层主管:Floor Supervisor公卫主管:PA Supervisor洗衣房主管:Laundry Supervisor布草主管:Uniforms Supervisor服务中心领班:Service Center Captain楼层领班:Floor Captain公卫领班:PA Captain水洗领班:Laundry Captain干洗领班:Dry Clean Captain布草领班:Uniforms Captain服务中心文员: Service Center Clerk仓管员:Storeman清洁工:P.A.Man客房服务员:Room Attendant缝纫工:Seamstress熨烫工:Presser洗涤工:Washer弱电值班维修技工:Duty Electrician娱乐部:Recreation Department娱乐总监;Recreation Director舞台总监:Stage Performance Director舞台主任:Stage Performance Supervisor康乐领班(楼面部长):CaptainDJ部长:DJ Captain舞厅服务员:Waiter/Waitress健身房服务员:Gymnasium Attendant 桌球服务员:Billiard Attendant 主持:Preside演员:Actor& Actress 服务员:Waiter & WaitressDJ员:DJ 咨客:Hostess工程部:Engineering Department总工程师:General Engineer 工程部经理:Chief Engineer高级工程师:Senior Engineer值班工程师:Duty Engineer主管工程师:Supervisor Engineer强电维修高级技工:Senior Electrician 电梯高级技工:LiftSenior Technical空调高级技工:Air-conditioning Technical锅炉高级技工:Senior Boilerman 强电值班技工:Duty Electrician强电维修技工:Electrician电梯技工:Lift Man机修技工:Machination木工油漆高级技工:Carpenter &painter保安部:Security Department保安部经理:Security Manager高级主管:Security Senior Supervisor艺术总监:Arts Director消防员:Fireman主管: Security Supervisor 拓展部经理:Marketing Manager 消防主任: Fire Center Officer 各部门、岗位名称英汉对照保安员: Security Guard领班:Security Captain 服务员:Waiter & Waitress咨客:Hostess 餐饮部:Food & Beverage Department传菜员:Pantryman 中餐厅:Chinese Restaurant实习生:Trainee 西餐厅:Western Restaurant 餐饮总监;F & B Director 餐饮部经理:F & B Manager 行政总厨:Executive Chef 助理行政总厨:Asst.Executive chef 中厨总厨:Master Chef Chinese Food 中厨主厨:Sous Chef(Chinese Kitchen)西厨总厨;Master Chef.Western Food 西厨主厨:Sous Chef(Western Kitchen)西饼主厨:Chief Baker 点心工:Pastry Cook 烧味厨师:Grill Chef 厨工:Cook Assistant 管事部:Steward Department总管事:Chef Steward主管:Steward Supervisor碗工:Dishwasher管事清洁工:Cleaner 宴会销售部经理:Banquet Sales Manager 宴会销售主任:Banquet Sales Officer 中餐部经理:Chinese Restaurant Manager 西餐部经理:Western Restaurant Manager 营业部经理:Sales Manager 酒水部经理:Beverage Manager 调酒师:Bartender酒吧服务员:Barman咖啡厅主管:Coffee Shop Supervisor高级主管;Senior Supervisor领班:Captain高级服务员:Senior Waiter & Waitress第二篇:常见职位英语名称[模版]常见职位名称 The titles of common positionsAccountant 会计员,会计师Administration Assistant 行政助理Administrator 行政主管Apprentice 学徒Architect 建筑师Assistant Manager 副经理Assistant Production Manager 副厂长Business Manager 业务经理Cashier 出纳员Chief Accountant 总会计主任Chief Engineer 总工程师Civil Engineer 土木工程师Clerk 文员(文书)Director 董事Electrical Engineer 电气工程师Executive Director 行政董事Executive Secretary 行政秘书Financial Controller 财务总监Foreman 领班,组长General manager 总经理Junior clerk 低级文员(低级职员)Manager 经理Marketing Executive 市场部主任Marketing Manager 市场部经理Marketing Officer 市场部办公室主任Mechanical Engineer 机械工程师Merchandiser 买手(商人)Messenger 信差(邮递员)Office Assistant 写字楼助理(办事员)Plant Manager 厂长Practice Nurse 见习护士Production Manager 厂长Quality Controller 品质控制员(质量检查员)Receptionist 接线生(接线员)Sales Engineer 销售工程师SalesExecutive 销售主任Sales Manager 销售经理Sales Representative 营业代表Salesman 推销员Secretary 秘书Senior Clerk 高级文员(高级职员)Skilled Worker 熟练技工Stenographer 速记员Sub-Manager 副经理Supervisor 主管Surveyor 测量员T echnician 技术员Telex Operator 电传机操作员Translator 翻译员Typist 打字员会计与财务部分Accounting and Finance Accounting Assistant 会计助理 Accounting Clerk 会计文员 Accounting Manager 会计经理Accounting Payable Clerk 应付帐款文员Accounts Receivable Clerk 应收帐款文员 Actuarial Anaylst 保险分析员Assistant Portfolio Manager 组合基金经理助理Audit Manager 审计经理 Auditor 审计师Bank Administrator 银行事务管理员Bank Clerk 银行出纳 Bank Treasurer 资金调拨 Billing Clerk 票据文员Billing Supervisor 票据管理员Bookkeeper 档案管理Bookkeeping Clerk 档案管理助理Budget Analyst 预算分析Certified Public Accountant 注册会计师Chief Financial Officer 首席财务官Collections Officer 收款负责人 Credit Analyst 信用分析Credit Manager 信用管理经理Financial Analyst 财务分析Financial Consultant 财务顾问Financial Manager 财务经理Financial Planner 财务计划员Insurance Underwriter 保险承销商Junior Accountant 初级会计Loan Administrator 贷款管理员Loan Servicer 贷款服务Management Accountant 管理会计 Mortgage Underwriter 抵抻保险员Payroll Manager 工资经理Senior Accoutant 高级会计Staff Auditor 审计员Stock Broker 股票经纪人Tax Accountant 税务会计Tax Inspector 税务检查员Vice-President of Finance 财务副总裁Vice-President of Administration and Finance 财务行政副总裁行政部分 AdministrationAdministrative Director 行政主管Executive Assistant 行政助理Executive Secretary 行政秘书 File Clerk 档案管理员General Office Clerk 办公室文员Inventory Control Analyst 存货控制分析Mail Room Supervisor 信件中心管理员 Office Manager 办公室经理Order Entry Clerk 订单输入文员Receptionist 接待员 Secretary 秘书Shipping/Receiving Expediter 收发督导员 Staff Assistant 助理Stenographer 速记员Telephone Operator 电话操作员 Ticket Agent 票务代理 Typist 打字员Vice-President of Administration 行政副总裁传播业部分Communications Assistant Editor 编辑助理Associate Editor 助理编辑 Author 作家Broadcast Producer 广播制作人Columnist 专栏作家Copy Editor 文件编辑 Correspondent 通讯记者 Editor 编辑Editorial Director 编辑主任 Events Planner 活动策划Information Support Specialist 信息专员Journalist 新闻记者Managing Editor 执行编辑Production Editor 制作编辑Proofreader 校对Public Relations Assistant 公共关系助理 Public Relations 公共关系 Publicist 广告员Radio Announcer 电台播音员Radio Program Director 广播节目总监 Reporter 记者Symposium Coordinator 研讨会协调员Television Director 电视导演 Television Producer 电视制片人Television Production Engineer 电视制片工程师Translator 翻译员 Typesetter 排字工人 Writer 作者计算机部分Computers and Mathematics Applications Programmer 应用软件程序员 Computer Operations Supervisor 电脑操作主管Computer Operator 电脑操作员 Computer Technician 电脑技术员 Developmental Engineer 开发工程师Director of Information Services 信息服务主管Hardware Engineer 硬件工程师 Information Analyst 信息分析LAN Administrator 局域网管理员Manager of Network Administration 网络管理经理MIS Manager 电脑部经理 Operations Analyst 操作分析Product Support Manager 产品支持经理 Project Manager 项目经理 Statistician 统计员Subcontractor(Programming)承包商Systems Analyst 系统分析 Systems Engineer 系统工程师 Systems Programmer 系统程序员Technical Engineer 技术工程师表演艺术业部分Visual and PerformingArtsActor/Actress 男演员/女演员Art Administrator 艺术主任Art Director 艺术总监Choreographer 舞蹈教练Comedian 喜剧演员Commercial Artist/Instructor 商业艺术家Dancer 舞蹈家Fashion Designer 服装设计师Film Production Assistant 电影摄制助理Graphic Artist/Designer 画家/画面设计师Interior Designer 装饰设计师Model 模特Musician 音乐家Photographer 摄影师Production Coordinator 制片协调员Production(Tour)Manager 制片经理(外景)TheatricalDirector 戏剧总监Visual Artist 视觉艺术家技术业部分T echnicalAircraft Mechanic 航行器技工Aircraft Pilot 飞行员Architect 建筑师Broadcast Technician 广播技术员Building Inspector 房屋验收Drafter 草图设计员Electrician 电学家Electronic Equipment Repairer 电子设备维修员Engineering Technician 工程技术员 Landscape Architect 建筑师Precision Inspector 精密度检查员QA T est Technician 质量检测技术员Quality Control Inspector 质量管理检查员Research and Development Technician 研究发展技术员Surveyor 测量员Technical Illustrator 技术讲解员Technical Instructor 技术指导讲师Technical Support Specialist 技术支持专员Telecommunications Consultant 电信业顾问管理部分Executive and Managerial Assistant Store Manager 商店经理助理Assistant Vice-President 副总裁助理Branch Manager 部门经理Chief Executive Officer(CEO)首席执行官Chief Operations Officer(COO)首席运营官Claims Examiner 主考官Controller(General)管理员Controller(International)国际监管Director of Operations 运营总监District Manager 市区经理Executive Marketing Director 市场行政总监Field Assurance Coordinator 土地担保协调员Food Service Manager 食品服务经理 General Manager 总经理HMO Administrator 医疗保险管理 Hospital Administrator 医院管理Import/Export Manager 进出口经理Insurance Claims Controller 保险认领管理员Insurance Coordinator 保险协调员Inventory Control Manager 库存管理经理Management Consultant 管理顾问Manufacturing Manager 制造业经理Operations Manager 操作经理 President 总统Product Manager 产品经理Production Manager 生产经理Program Manager 程序管理经理Project Manager 项目经理Property Manager 房地产经理 Regional Manager 区域经理Retail Store Manager 零售店经理Service Manager 服务经理Telecommunications Manager 电信业经理Transportation Manager 运输经理Vending Manager 售买经理Vice-President 副总裁Warehouse Manager 仓库经理Manager(Non-Profit and Charities)非盈利性慈善机构管理人力资源部分Human Resources Assistant Personnel Officer 人事助理Assistant Vice-President of Human Resources 人力资源副总裁助理Benefits Coordinator 员工福利协调员 Compensation Manager 薪酬经理Director of Human Resources 人力资源总监Employer Relations Representative 员工关系代表Employment Consultant 招募顾问Facility Manager 后勤经理Job Placement Officer 人员配置专员Labor Relations Specialist 劳动关系专员 Personnel Consultant 员工顾问Personnel Manager 职员经理Recruiter 招聘人员Training Coordinator 培训协调员 Training Specialist 培训专员Vice-President of Human Resources 人力资源副总裁市场与销售部分Marketing and Sales Account Manager 客户经理Account Representative 客户代表Ad Copywriter(Direct Mail)广告文撰写人 Advertising Assistant 广告助理Advertising Coordinator 广告协调员 Advertising Manager 广告经理Assistant Account Executive 客户管理助理Callback Representative 复查代表Director of Subsidiary Rights 分公司权利总监Insurance Agent 保险代理人Manufacturer's Representative 厂家代表Market Research Analyst 市场调查分析员 Marketing and Sales Director 市场与销售总监Marketing Assistant 市场助理 Marketing Consultant 市场顾问Marketing Director 市场总监Marketing Intern 市场实习Marketing Manager 市场经理Merchandising Manager 采购经理Product Developer 产品开发Purchasing Agent 采购代理Real Estate Appraiser 房地产评估师Real Estate Broker 房地产经纪人Real Estate Manager 房地产经理Regional Account Manager 地区客户经理Regional Sales Manager 地区销售经理Retail Buyer 零售采购员Sales Administrator 销售主管 Sales Assistant 销售助理Sales Executive 销售执行者Sales Manager 销售经理Sales Representative 销售代表Salesperson 销售员Senior Account Manager 高级客户经理 Tele-Interviewer 电话调查员T elemarketer 电话销售员Telemarketing Director 电话销售总监Travel Agent 旅行代办员Vice-President of Marketing 市场副总裁Vice-President of Sales 销售副总裁 Wholesale Buyer 批发采购员医学与健康部分Health and Medical Cardiologist 心脏病专家Chiropractor 脊椎指压治疗者Clinical Director 医疗主任Dental Assistant 牙科助理Dental Hygienist 牙科保健Dental Technician 牙科技师Dentist 牙科医生Dietary Technician 食疗技师Dietician 饮食专家Emergency Medical Technician 急诊技师Fitness Instructor 健美师Health Services Coordinator 健康服务协调员Home Health Aide 家庭护理Hospital Supervisor 医院管理员Lab Technician 实验技师Medical Records Clerk 病历员Medical Technologist 医疗专家Nurse 护士Nursing Administrator 看护员 Nursing Aide 看护助手Nursing Home Manager 家护管理员Nursing Supervisor 护士长Nutritionist 营养学家Occupational Therapist 职业疗法Optician 眼科医生Orthodontist 整牙医生Pediatrician 儿科医生Pharmacist 药学师Pharmacy Technician 药品技师Physical Therapist 理疗师Physician's Assistant 助理医师Psychiatrist 精神病医师Respiratory Therapist 有氧治疗师Speech Pathologist 语言心理学家Surgeon 外科医生Veterinarian 兽医Veterinary Assistant 助理兽医Personal Banker 个人理财顾问CitiGold Relationship Manager 贵宾理财经理Teller 柜员Cash Officer 柜台业务主管Branch Service Manager 支行服务经理Business Developer 业务经理 Assistant to Branch Manager 行长秘书TTLC Relationship Manager-客户经理Financial Analyst 财务分析Voucher Processing Officer 记账员第三篇:酒店职位英语资料来源于互联网由洪国生编辑整理转载须注明酒店职位英语(一)董事总经理Managing Director经济师Economist总经理General Manager副总经理Deputy General Manager驻店经理Resident Manager总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary总经理室Executive Office机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager 总经理秘书Secretary to general Manager 行政秘书Executive Secretary 行政助理Administrative Assistant酒店职位英语(二)人力资源开发部Human Resources Division 人事部Personnel Department培训部Training Department督导部Quality Inspection Department 酒店职位英语(三)计财部Finance and Accounting Division 财务部Accounting Department成本部Cost-control Department采购部Purchasing Department电脑部E.D.P.酒店职位英语(四)市场营销部sales & Marketing Division 销售部Sales Department公关部Public Relation Department预订部Reservation Department酒店职位英语(五)客务部Room Division前厅部Front Office Department管家部Housekeeping Department酒店职位英语(六)餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade酒店职位英语(七)人力资源开发总监Director of Human Resources 人事部经理Personnel Manager培训部经理Training Manager督导部经理Quality Inspector人事主任Personnel Officer培训主任Training Officer酒店职位英语(八)财务总监Financial Controller财务部经理Chief Accountant成本部经理Cost Controller采购部经理Purchasing Manager采购部主管Purchasing Officer电脑部经理EDP Manager总出纳Chief Cashier酒店职位英语(九)市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理P.R.Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive销售代表 Sales Executive酒店职位英语(十)公关代表 P.R.RepresentativeExecutive Office总行政办公室宾客关系主任Guest Relation Officer公关部经理Public Relation Manager公关部主任Public Relation Supervisor客户经理Account Manager高级客户经理Senior Account Manager资深美工Senior Artist美工Artist酒店职位英语(十一)销售部联络主任Sales Coordinator资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man酒店职位英语(十二)Accounting财务部Sales & Marketing Dept.营销部General Manager总经理Human Resource & Training Dept.人力资源及培训部Deputy General Manager常务副总经理Room Division房务部Food & Beverage Dept.餐饮部Purchasing Dept.采购部Electronic Data Processing Dept.电脑部Security Dept.保安部Engineer Dept.工程部酒店职位英语(十三)客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst.Front Office Manager大堂副理Assistant Manager礼宾主管Chief Concierger客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist车队主管Chief Driver出租车订车员Taxi Service Clerk酒店职位英语(十四)行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 办公室文员Order Taker客房高级主任Senior Supervisor楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager酒店职位英语(十五)餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 餐饮部秘书F&B Secretary酒店职位英语(十六)领班Captain迎宾员Hostess服务员Waiter ,waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker酒店职位英语(十七)工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer酒店职位英语(十八)保安部经理Security Manager保安部副经理Asst.Security Manager保安部主任Security Manager 保安员Security Manager 酒店职位英语(十九)商场部经理Shop Manager 商场营业员Shop Assistant第四篇:酒店各职位中英文对照表中文职位英文中文职位英文董事长 Director 总经理 General Manage总经办Executive Office总经办主任Director of Executive Office文员 Clerk 行政干事 Executive Affairs车队长 Chief Driver 司机 Driver医生 Doctor 护士 Nurse财务部财务部 Financial Division 财务部总监 Financial Controller财务部经理 Chief Accountant 查核部经理 Auditing Manager 会计部经理 Accounting Manager 成本部经理 Cost Controller 采购部经理 Purchasing Manager收银主管 Cashier Officer 信贷主管 Loan Officer应付主管 Payable Officer 应收主管 Receivable Officer会计主管 Accounting Officer 成本主管 Cost Control Officer仓库主管 Storeroom Officer 收货主管 Receiver Officer采购主管 Purchasing Officer 查核主管 Auditing Officer查核员 Auditor 收货员 Receiver收银员 Cashier 信贷员 Creditor仓管员 Storeman 采购员 Purchaser应付员 Payable Clerk 会计 Accouter出纳员 Teller 工资员 Payroll Control成本员 Cost Control人事培训部人事培训部 Human Resources & Training Division人事培训部总监 HumanDirectorResources人事部 Personnel Department 培训部 Training Department人事部经理 Personnel Manager 培训部经理 Training Manager 人事助理兼后勤总务Personnel Officer培训部主任(人事干事)Training Officer人事文员Clerk翻译兼英语教师English Translator & Teacher员工餐厅主管Staff Canteen Supervisor员工餐厅领班Staff Canteen Captain厨师 Cook厨师助理 Cook Assistant员工宿舍领班Staff Dormitory Captain 宿舍管理员Staff Dormitory Keeper 更衣室管理员 Staff Lockers Rooms Keeper 市场销售部市场营销部Sales & Marketing Division 市场营销部总监Director of Sales and Marketing销售部经理 Sales Manager销售部副经理 Asst.Sales Manager高级客户经理Senior Clients Manager 策划经理Planning Manager公关部经理 Public Relations Manager 销售主任 Sales Officer 公关主任Public Relations Officer文员 Clerk房务前厅部房务总监Rooms Division Director 前厅部Front Office Department管家部Housekeeping Department前厅部经理Front Office Manager接待处经理 Reception Manager大堂副理 Assistant Manager 总机主管 Operators Supervisor 礼宾部主管 Chief Concierge 接待处主管 Chief Receptionist接待处领班Receptionist Captain预定部领班Reservation Captain总机领班Operators Captain礼宾部领班 Concierge Captain 接待员 Receptionist预定员 Reservationist行李员 Bellboy门僮 Doorman房务管家部管家部经理Executive Housekeeper管家总管Asst.Executive Housekeeper 洗衣房经理Laundry Manager 楼层高级主管Senior Floor Supervisor楼层主管 Floor Supervisor公卫主管 PA Supervisor洗衣房主管 Laundry Supervisor布草主管 Uniforms Supervisor 服务中心领班 Service Center Captain 楼层领班 Floor Captain 公卫领班 PA Captain水洗领班 Laundry Captain干洗领班 Dry Clean Captain布草领班 Uniforms Captain服务中心文员Service Center Clerk清洁工 P.A.客房服务员 Room Attendant缝纫工 Seamstress熨烫工 Presser洗涤工 Washer餐饮部餐饮部Food & Beverage Department中餐厅Chinese Restaurant西餐厅 Western Restaurant餐饮总监 F & B Director餐饮部经理F & B Manager宴会销售部经理Banquet Sales Manager楼面经理 Service Manager宴会销售主任 Banquet Sales Officer 中餐部经理 Chinese Restaurant Manager西餐部经理 Western Restaurant Manager营业部经理Sales Manager 酒水部经理Beverage Manager调酒师 Bartender 酒吧服务员 Barman咖啡厅主管Coffee Shop Supervisor 高级主管Senior Supervisor领班 Captain高级服务员 Senior Waiter & Waitress服务员 Waiter & Waitress 咨客 Hostess传菜员 Pantryman实习生 Trainee厨房行政总厨 Executive Chef助理行政总厨 Asst.Executive chef中厨总厨Master Chef Chinese Food中厨主厨Sous Chef(Chinese Kitchen)西厨总厨 Master Chef.Western Food西厨主厨 Sous Chef(Western Kitchen)西饼主厨 Chief Baker 点心工 Pastry Cook烧味厨师 Grill Chef厨工 Cook Assistant管事部 Steward Department 总管事 Chef Steward主管 Steward Supervisor碗工 Dishwasher管事清洁工 Cleaner工程部工程部 Engineering Department 总工程师 General Engineer 工程部经理 Chief Engineer 高级工程师 Senior Engineer电脑工程师 Computer Engineer电脑部经理 EDP Manager电脑操作员 Computer Operator值班工程师 Duty Engineer主管工程师Supervisor Engineer 强电维修高级技工Senior Electrician锅炉高级技工 Senior Boilerman强电维修技工 Electrician机修技工 Machination木工油漆高级技工 Carpenter &painter 电梯高级技工Lift Senior Technical 空调高级技工Air-conditioning Technical强电值班技工 Duty Electrician电梯技工 Lift Man弱电值班维修技工 Duty Electrician娱乐部娱乐部 Recreation Department娱乐总监 Recreation Director 舞台总监 Stage Performance Director 艺术总监 Arts Director DJ部高级工程师DJ Senior EngineerDJ部主管DJ Supervisor 拓展部经理 Marketing Manager高级主管 Security Senior Supervisor主管 Security Supervisor 舞台主任 Stage Performance SupervisorDJ部长 DJ Captain康乐主管Recreation Center Supervisor 康乐领班(楼面部长)舞厅服务员 Waiter/Waitress 健身房服务员 Gymnasium Attendant 桌球服务员 Billiard Attendant 主持 Preside演员 Actor& Actress 服务员 Waiter & WaitressDJ员 DJ 咨客 Hostess保安部保安部 Security Department 保安部经理 Security Manager消防主任 Fire Center Officer 领班 Security Captain消防员 Fireman 保安员 Security Guard Captain第五篇:酒店各职位中英文对照酒店各职位中/英文对照2008-6-26 15:04:00 文:zhangqiang9102 董事长Board Chairman(Director)董事总经理Managing Director 经济师Economist 首席会计师Chief Accountant 总经理General Manager 副总经理Deputy General Manager(Vice)驻店经理Resident Manager 总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary 总经理室Executive Office(G.M office)机要秘书Secretary 接待文员Clerk 副总经理Vice General Manager 总经理助理Assistant to General Manager 总经理秘书Secretary to General Manager 行政秘书Executive Secretary 人力资源部Human Resources Division 人事部Personnel Department 培训部Training Department 质检部Quality Inspection Department 员工关系部 Staffing Relationship Department 人力资源开发总监Director of Human Resources 人事培训经理 P&T Manager 人事部经理Personnel Manager 培训部经理Training Manager 质检部经理Quality Inspection Manager 人事主任Personnel Officer 福利劳资员Payroll Clerk 培训主任Training Officer 行政部主任Executive Officer 秘书Secretary 员工事务长Staff Purser 车队队长 Driver Captain Chief Driver 员工宿舍管理员Dormitory Keeper 员工餐厅勤杂工Staff Restaurant Cleaner 司机Driver 更衣室管理员:Staff Lockers Rooms Keeper 翻译兼英语教师:English Translator & Teacher 计划财务部Finance and Accounting Division 财务部Accounting Department 成本部Cost-control Department 采购部Purchasing Department 审计部Auditor Department 财务总监Financial Controller(Director of Finance)财务部经理Chief Accountant 成本部经理Cost Control manager 结帐经理Cashier Manager 信用审计经理Credit Manager 采购部经理Purchasing Manager 采购部主管Purchasing Officer 总出纳Chief Cashier 仓储领班 Store Room Captain 营业点结帐领班F&B Cashier Captain 总台结帐领班F/O Cashier Captain 夜审计员 Night Auditor 信用管理员Credit Clerk 应收款管理员A/R Clerk 往来款结算员Accounting Clerk 收入费用结算员Accounting Clerk 成本核算员Cost Clerk 验货员Receiving Clerk 信息管理员Information System Clerk 文员Secretary 食品采购员Purchasing ClerkF&B 物资保管员Storeroom Keep –Material 餐厅收款员F&B Cashier 总台收款员F/O Cashier。
酒店前台岗位英语English:The front desk position at a hotel requires excellent communication and customer service skills. The main responsibilities include checking in and out guests, taking reservations, providing information about the hotel and local area, handling guest requests and concerns, and processing payments. Front desk agents must also have strong organizational skills and be able to multitask efficiently, as they often have to juggle various tasks at once. Additionally, they should be familiar with the hotel's policies and procedures, and have the ability to handle difficult situations with professionalism and patience.中文翻译:酒店前台岗位需要出色的沟通和客户服务技能。
主要职责包括办理客人的入住和退房手续,接受预订,提供关于酒店和当地区域的信息,处理客人的请求和关注,以及处理付款事务。
前台工作人员还必须具有良好的组织技能,并能够有效地进行多任务处理,因为他们经常需要同时处理各种任务。
此外,他们应熟悉酒店的政策和程序,并具备以专业和耐心处理困难情况的能力。
前厅部英语各岗位英语总机1.早上好,这里是东胜酒店总机,请问有什么可以帮您的吗?Good morning, Donsen hotel, can/may I help you/what can I do for you?2.好的,我现在就为您接通。
Certainly, I will put you through to…right now,go ahead.3.对不起,您要的电话现在无人接听,请问您需要留下口信或是等会再打来?I’m sorry/excuse me, there is no answer from that extension, would you like to leave a message or call him/her later?4.对不起,您要的电话现在正在占线,请问您需要留下口信或是等会再打来?I’m sorry/excuse me, the line is busy now, would you like to leave a message or call back later?5.对不起,X先生不在。
您需要留下口信或是等会再打来吗?I’m sorry, Mr.X is not in. would you like to leave a message or you’d like to call him later?6.好的,先生,请您稍等。
(询问被叫人是否要接电话,并要求呼叫人不要挂机)Yes sir, please hold on/wait a moment.7.对不起,先生,我是总机,现在有位X先生打电话给您,您要接吗?(强插/需要询问客人是否要接这个电话)I’m sorry/excuse me sir/good morning sir, this is operator; Mr.X is on the line, would you like to take the phone?8.好的。
酒店前台收银常用服务英语Check in 入住1) How would you like to pay the deposit, in cash or by credit card?您怎么付押金,现金还是信用卡?2) You must pay 1000 yuan as a deposit. 您必须付1000元作为押金。
3) As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按照酒店规定,没有预订旳客人得付一天房费作为押金。
4) we’ll refund the money you overpaid when you check out.您离店时,我们会退还您多付旳钱。
5) Here is your receipt, and please keep it, you need to show it to us when you check out. 给您收据,请保管好,你离店时得出示它。
6) And you also need to take care of your key, you have to return it to us when you check out. 您得好好保管它,您离店时必须偿还给我们。
7) Thank you, and hope you will have a good stay in our hotel.谢谢,但愿您过得快乐。
A. Check out for individual guest 为散客退房1) Good morning, sir, do you check out? 早上好,您退房吗?2) Do you want to check out or keep key here?您想要离店还是要保管钥匙?If you check out before 6:00pm, you will pay half day charge.六点之前退房,得付半天房费。
酒店各部门及职位英文翻译Hotel Department and Job Titles TranslationWith the rapid development of the tourism industry, hotels have become extremely popular and important. In order to ensure the effective operation and management of hotels, a variety of departments and job titles must be established, which will work together to provide high-quality services and facilities to guests. The following is a brief introduction to the different departments and job titles in hotel industry, along with their respective English translations.1. Front Desk Department 前台部门The front desk is the first and most important point of contact between the hotel and its guests. It is responsible for welcoming guests, taking reservations, handling check-in and check-out, providing information and assistance, and processing payments. The department is usually composed of a front office manager 接待经理, front desk supervisor 前台主管, receptionist 接待员, telephone operator 电话员, and bellhop行李员.2. Housekeeping Department 客房部门The housekeeping department is responsible for ensuring that each guest room is clean, comfortable and properly equipped.Housekeepers 客房服务员are responsible for answering guest requests, cleaning guest rooms, changing linens, replacing amenities, and maintaining cleanliness in other areas of the hotel. The department is headed by a housekeeping manager 客房经理, who oversees the work of housekeepers, room attendants 客房服务员, public area attendants 公共区服务员, and laundry attendants 洗衣服务员.3. Food and Beverage Department 餐饮部门The food and beverage department is responsible for providing guests with an exceptional dining experience. It usually consists of various restaurants, bars, cafes, and room service. The department is headed by a Food & Beverage Manager 餐饮经理, who is responsible for coordinating and directing the work of chefs, waiters, bartenders, and other staff members. The department also includes job titles such as Chef Chef 烹饪师, Pastry Chef 糕点师, Waiter / Waitress 服务员, Bartender 酒吧员, and Steward 管事员.4. Sales and Marketing Department 销售营销部门Hotels need to constantly promote their services and facilities to attract customers. Thus, the sales and marketing department is responsible for creating marketing strategies, managing promotional activities, maintaining customer databases, and identifying target markets. The department is headed by a Sales & Marketing Manager 销售营销经理, and it includes different job titles such as Sales Representative 销售代表,Marketing Coordinator 营销协调员, and Event Coordinator 活动协调员.5. Maintenance Department 维修保养部门The maintenance department is responsible for ensuring the proper functioning of all hotel facilities and equipment. The department includes job titles such as Maintenance Manager 维修经理, HVAC Technician 暖通空调技术员, Electrician 电工, Plumber 管道工, and Painter 油漆工. The department is responsible for maintaining the entire hotel infrastructure, including guest rooms, public areas, swimming pools, fitness centers, and other facilities.6. Human Resources Department 人力资源部门Human resources department is responsible for recruiting, training, and retaining employees. The department includes job titles such as HR Manager 人力资源经理, Recruitment Coordinator 招聘协调员, Training Manager 培训经理, and Benefits Coordinator 福利协调员. The department is responsible for creating policies and procedures related to equal employment opportunities, employee relations, and compliance with labor laws.7. Accounting Department 会计部门Accounting department is responsible for managing the financial resources of the hotel. The department includes job titles such as Accounting Manager 会计经理, Financial Analyst财务分析师, and Accounts Payable Clerk 应付款员. The department is responsible for managing budgets, analyzing financial statements, processing payments, and maintaining accurate financial records.Overall, hotels are complex and multifaceted operations which require a variety of job titles and departments to function effectively. From the front desk to housekeeping, from maintenance to accounting, each department plays an integral role in ensuring a memorable guest experience. Understanding the many different job titles and departments involved in running a hotel is crucial for anyone pursuing a career in the hospitality industry.。
酒店各职位英语称呼酒店各职位英语名称董事长:Director 收银主管:Cashier Officer总经理:General Manager 信贷主管: Loan Officer总经办:Executive Office 应付主管:Payable Officer总经办主任:Director of Executive Office 应收主管:Receivable Officer车队长:Chief Driver 会计主管: Accounting Officer行政干事:Executive Affairs 成本主管:Cost Control Officer医生:Doctor 仓库主管:Storeroom Officer司机:Driver 收货主管:Receiver Officer文员:Clerk 采购主管:Purchasing Officer护士:Nurse 电脑工程师:Computer Engineer查核员:Auditor财务部:Financial Division 收货员:Receiver财务部总监:Financial Controller 收银员: Cashier财务部经理:Chief Accountant 信贷员:Creditor电脑部经理:EDP Manager 应付员;Payable Clerk查核部经理: Auditing Manager 会计:Accouter会计部经理: Accounting Manager 出纳员:Teller成本部经理:Cost Controller 工资员:Payroll Control采购部经理:Purchasing Manager 成本员:Cost Control查核主管:Auditing Officer 仓管员:Storeman电脑操作员:Computer Operator 采购员:Purchaser人事培训部Human Resources & Training Division人事培训部总监:Human Resources Director 市场营销部;Sales & Marketing Division 人事部:Personnel Department 市场营销部总监:Director of Sales and Marketing 培训部:Training Department 销售部经理; Sales Manager人事部经理:Personnel Manager 销售部副经理:Asst. Sales Manager培训部经理:Training Manager 高级客户经理:Senior Clients Manager人事助理兼后勤总务: Personnel Officer 策划经理:Planning Manager培训部主任(人事干事): Training Officer 公关部经理; Public Relations Manager人事文员:Clerk 销售主任: Sales Officer翻译兼英语教师:English Translator & Teacher 公关主任: Public Relations Officer文员:Clerk员工餐厅主管: Staff Canteen Supervisor员工餐厅领班: Staff Canteen Captain 房务总监:Rooms Division Director厨师:Cook 前厅部:Front Office Department厨师助理:Cook Assistant 管家部:Housekeeping Department员工宿舍领班: Staff Dormitory Captain 前厅部经理:Front Office Manager宿舍管理员: Staff Dormitory Keeper 接待处经理:Reception Manager更衣室管理员:Staff Lockers Rooms Keeper 大堂副理:Assistant Manager各部门、岗位名称英汉对照总机主管:Operators Supervisor 楼面经理:Service Manager礼宾部主管:Chief Concierge DJ部高级工程师:DJ Senior Engineer接待处主管:Chief Receptionist 康乐主管:Recreation Center Supervisor接待处领班: Receptionist Captain DJ部主管:DJ Supervisor预定部领班: Reservation Captain 舞台主任:Stage Performance Supervisor总机领班: Operators Captain 康乐领班(楼面部长):Captain礼宾部领班: Concierge Captain DJ部长:DJ Captain接待员:Receptionist 舞厅服务员:Waiter/Waitress预定员:Reservationist 健身房服务员:Gymnasium Attendant行李员:Bellboy 桌球服务员:Billiard Attendant门僮:Doorman 主持:Preside管家部经理:Executive Housekeeper 演员:Actor& Actress管家总管:Asst. Executive Housekeeper 服务员:Waiter & Waitress洗衣房经理:Laundry Manager DJ员:DJ楼层高级主管:Senior Floor Supervisor 咨客:Hostess楼层主管:Floor Supervisor公卫主管:PA Supervisor洗衣房主管:Laundry Supervisor 工程部:Engineering Department布草主管:Uniforms Supervisor 总工程师:General Engineer服务中心领班:Service Center Captain 工程部经理:Chief Engineer楼层领班:Floor Captain 高级工程师:Senior Engineer公卫领班:PA Captain 值班工程师:Duty Engineer水洗领班:Laundry Captain 主管工程师:Supervisor Engineer干洗领班:Dry Clean Captain 强电维修高级技工:Senior Electrician布草领班:Uniforms Captain 电梯高级技工:Lift Senior Technical服务中心文员: Service Center Clerk 空调高级技工:Air-conditioning Technical 仓管员:Storeman 锅炉高级技工:Senior Boilerman清洁工:P.A. Man 强电值班技工:Duty Electrician客房服务员:Room Attendant 强电维修技工:Electrician缝纫工:Seamstress 电梯技工:Lift Man熨烫工:Presser 机修技工:Machination洗涤工:Washer 木工油漆高级技工:Carpenter &painter弱电值班维修技工:Duty Electrician娱乐部:Recreation Department 保安部:Security Department娱乐总监;Recreation Director 保安部经理:Security Manager舞台总监:Stage Performance Director 高级主管:Security Senior Supervisor艺术总监:Arts Director消防员:Fireman 主管: Security Supervisor拓展部经理:Marketing Manager 消防主任: Fire Center Officer各部门、岗位名称英汉对照保安员: Security Guard 领班:Security Captain服务员:Waiter & Waitress 咨客:Hostess餐饮部:Food & Beverage Department 传菜员:Pantryman 中餐厅:Chinese Restaurant 实习生:Trainee西餐厅:Western Restaurant餐饮总监;F & B Director餐饮部经理:F & B Manager行政总厨:Executive Chef助理行政总厨:Asst. Executive chef中厨总厨:Master Chef Chinese Food中厨主厨:Sous Chef (Chinese Kitchen)西厨总厨;Master Chef .Western Food西厨主厨:Sous Chef(Western Kitchen)西饼主厨:Chief Baker点心工:Pastry Cook烧味厨师:Grill Chef厨工:Cook Assistant管事部:Steward Department总管事:Chef Steward主管:Steward Supervisor碗工:Dishwasher管事清洁工:Cleaner宴会销售部经理:Banquet Sales Manager宴会销售主任:Banquet Sales Officer中餐部经理:Chinese Restaurant Manager西餐部经理:Western Restaurant Manager营业部经理:Sales Manager酒水部经理:Beverage Manager调酒师:Bartender酒吧服务员:Barman咖啡厅主管:Coffee Shop Supervisor高级主管;Senior Supervisor领班:Captain高级服务员:Senior Waiter & Waitress酒店部门英语名称1.Executive Officet行政办公室2.Human Resources Dept.人力资源部3.Front Office前厅部4.Housekeeping Dept.管家部5.Food & Beverage Dept.餐饮部6.Recreational Dept.康乐部7.Financial Dept.财务部8.Sales Dept.市场营销部9.Security Dept.保安部10.Engineering Dept.工程部11.Waiting list等候名单12.Average room rate平均房价13.DND=Do Not Disturb请勿打扰14.VIP=Very Important Person贵宾15.Package包价服务16.No-show订房不到17.Message留言18.Cancellation取消19.Walk-in无预订散客20.Morning call叫醒服务21.Complain投诉22.Over booking超额预订23.OOO=Out of Order维修房24.Lost and found 失物招领25.Room status 房间状态26.Check in 登记入住27.Check out 结帐离店28.Reservation预订29.Reception接待30.Operator总机话务员31.Business centre商务中心32.DDD=Domestic Direct Dial国内直拨33.IDD=International Direct Dial国际直拨34.LDD=Local Direct Dial市话35.Suite套房36.Standard room标准间37.Double room大床间38.Mini-bar小酒吧39.Laundry service洗衣服务40.Room service送餐服务41.Menu菜单42.PA=Public Area公共区域43.DJ=Disk Jockey音控员44.Tips=To Insure Prompt Service小费45.AM=Assistant Manager大堂副理总经理general manager外方总经理Expatriate General Manager副总经理deputy general manager财务总监Finance Controller销售总监Director of Sales市场总监Director of Marketing客务总监Director of Rooms Divsion行政总厨Executive Chef部门经理department manager;division manager;section manager 经理助理assistant manager主管supervisor领班captain酒店设备、用品escalator 自动楼梯bookshelf 书架ground floor (英)底,层,一楼cabinet 橱柜switch 开关venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼,(美)一楼folding screen 屏风hanger 挂钩plug 插头wall_plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼,(美)二楼spring 弹簧cushion 靠垫,垫子socket 插座,插口sitting_room 起居室voltage 电压floor 楼层,地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器服务台常用词汇management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线。
酒店岗位英语(中英文对照).txt 采购经理 Purchasing Manager结帐经理 Cashier Manager信用审计经理 Credit Manager成本验货经理 Cost Manager仓储领班 Store Room Captain营业点结帐领班 F&B Cashier Captain总台结帐领班 F/O Cashier Captain审计员(日/夜审) Day/Night Auditor信用管理员 Credit Clerk应收款管理员 A/R Clerk出纳 General Cashier往来款结算员 Accounting Clerk收入费用结算员 Accounting Clerk成本核算员 Cost Clerk验货员 Receiving Clerk信息管理员 Information System Clerk食品采购员 Purchasing Clerk - F&B物资采购员 Purchasing Clerk – Material食品保管员 Storeroom Keep - F&B物资保管员 Storeroom Keep - Material餐厅收款员 F&B Cashier总台收款员 F/O Cashier行政部主任 Executive Director文员 Secretary人事培训经理 P&T Manager福利劳资员 Payroll Clerk员工事务长 Staff Purser车队队长 Driver Captain员工宿舍管理员 Dormitory Keeper员工餐厅勤杂工 Staff Restaurant Cleaner司机 Driver工程部经理 Engineering Manager运行经理 Operation Manager维修经理 Repairing Manager安消经理 Fire Control Supervisor运行领班 Operation Captain强弱电领班 Strong & Weak Captain维修领班 Repairing Captain空调工 Air-Conditioning Attendant锅炉工 Boiler配电工 Electrician强弱电工 Strong & Weak Current Worker机修工 Mechanician木工 Carpenter万能工 Fitting-up Worker水工 Plumber仓管员 Storeroom Keeper安消部经理 Security Manager警卫领班 Security Captain门卫 Entrance Guard巡逻 Patrol Guard监控员 TV Monitoring Clerk客务部经理 Room Division Manager 客房经理 House Keeping Manager 公共区域经理 P / A Manager洗衣经理 Laundry Manager大堂经理 Assistant Manager前厅经理 Front Office Manager市场拓展部经理 Sales Manager客房领班 House Keeping Captain园林领班 Gardens CaptainG R O Guest Relation Office 前台领班 Front Office Captain礼宾领班 Concierge Captain策划兼美工 Mastermind & Art Designer 销售代表 Sales Executive客房服务员 Room Attendant会议服务员 Meeting Attendant庭院清扫养护员 Garden Keeper公共洗手间保洁员 Toilet Attendant洗涤工 Washing Worker夜间清洁工 Night Sweeper日夜保洁员 Mobile Cleaner服装保管员 Uniform Keeper干湿洗工 Washer手烫工 Presser大烫工 Flat Work Ironer服务中心接线生 Room Center Coordinator接待员 Reception商务中心文员 Business Center Clerk商场营业员 Market Attendant迎宾门僮 Bell man机场代表 Air Representative文员兼仓管 Secretary & Storeroom Keeper康乐部经理 Recreation & Health Manager 娱乐经理 Recreation Manager康体经理 Health Manager桑拿领班 Sauna CaptainKTV领班 Karaoke Captain桑拿服务员 Sauna AttendantKTV服务员 Karaoke Attendant网球服务员 Tennis Attendant棋牌服务员 Chess & Cards Attendant乒乓服务员 Table Tennis Attendant台球服务员 Billiards Attendant射箭服务员 Toxophily Attendant酒吧服务员 Bar Attendant美容服务员 Beauty Attendant餐饮部经理 Food & Beverage Manager中餐经理 Chinese Food Manager西餐经理 Western Food Manager行政总厨 Executive Chef冷菜房厨师长 Cold Food Chef西点厨师长 Western Food Chef加工间厨师长 Primary Processing Chef食街领班 Restaurant Captain宴会厅领班 Banquet Captain传菜间领班 Pass Food Captain西餐厅领班 Western Restaurant Captain 咖啡厅领班 Cafe Captain餐务组领班 Stewarding Captain服务员 Waiter / Waitress咖啡厅服务员 Cafe Waiter / Waitress花店员工 Flower Shop Attendant工艺品店员工 Handicrafts Shop Attendant 书店员工 Book Shop Attendant吧员 Bar Attendant仓管员 Warehouseman洗碗工 Dishwasher花王 Adorn Cook烧腊厨师 Grill Cook冷菜厨师 Cold Food Cook切配厨师 Chopper炉灶厨师 Stove Cook打荷厨师 Kitchen Apprentice Cook上扎厨师 Braise Cook炖台厨师 Thumb Cook点心厨师 Pastry Cook切配 Chopper炉灶厨师 Stove Cook加工员 Processing酒店岗位英语(中英文对照)客房预定 room reservation客满 fully booked房间种类 types of rooms双人房 double room标准房 standard room双床房 twin room高级房 superior room豪华房 deluxe room商务房 executive room套房 suite普通套房 junior room高级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south公寓套房 studio room连通房 connecting room相邻房 adjoining room预定没有抵店 no show确认信 letter of confirmation服务费 service charge额外费用 extra charge班车 shuttle bus全价 full price折扣价 discounted price标准价 rack rate优惠价 special price免费 complimentary rate特大号床 king-size bed大号床 queen-size bed推迟 postpone空房 Vacancy/vacant room取消 cancel/cancellation更改 change预定 book/reserve自动门 automatic door登记入住 check in结帐 check out一件行李 a piece of baggage/luggage背包 shoulder bag纸箱 cardboard box手提箱 briefcase汽车行李相 luggage trunk安排好 settle down送行李 send up下来 get down事先 in advance为了方便客人 at one’s convenience 填写 fill out浅蓝色 pale blue深褐色 dark brown名牌 name tag夜床服务 turn – down service打扫房间 make up稍稍整理 tidy up正忙于 be busy with洗衣项目 laundry items加快服务 express service稍稍迟些 a little late为您服务 at your service核对 check包间 private room菜单 menu套餐 set menu定满了 fully booked租 rent计划表 schedule推举 recommend小楼一夜听风雨,深巷明朝卖杏花。
前厅部岗位英语Messages 留言1. Callers may be told to record messages on the telephone system, or may be given the option to speak to reception, where they can leave a message with the staff. These messages must be written down on a message pad, recording the name of the caller, the time of the call, a contact number to return the call and the text of the message.来电者可能会被接入电话系统中的录音留言,或者选择留言给前台员工。
前台员工必须将这些留言写在留言簿上,记录下来电者的名字、来电时间、回电号码和留言内容。
2. The text should be read back to the caller to verify it has been written down correctly. The staff person taking the message should also record their name in case there are any questions later.留言内容必须向来电者重复一遍以核对是否记录正确。
记录留言的员工也必须留下名字以免以后有任何问题。
3. Discretion is very important and unless messages are very urgent, guests should not be disturbed very early in the morning or very late at night.谨慎处理是非常重要的,除非留言异常紧急,不应该在清晨或半夜打扰客人。
前台收银岗位礼貌用语
一、欢迎(Greeting):
1、“早上好/中午好/晚上好,前台收银,请问有什么可以帮到您。
”
“Good morning/afternoon/evening, cashier. May I help you?”
2、“见到您真高兴!”
“Nice to meet you!”
3、“好久不见,您还好吗?”
“Long time no see. How are you?”
4、“敬请光临!”
“We welcome you and would appreciate your advice!”
5、“早上好/中午好/晚上好,欢迎光临汇景酒店。
”
“Good morning/afternoon/evening, welcome to Grand View Hotel.”
二、询问(Inquiry):
1、“您好,请问您要退房吗?”
“Excuse me, are you checking out?”
2、“请出示您的房卡/押金单好吗?”
“Please show me your room key/deposit record.”
3、“请问有什么可以帮到您吗?”
“What can I do for you?”
4、“请问您怎样支付押金呢,信用卡还是现金?”
“How would you like to pay your deposit,credit card or cash?”
5、“请问您怎样付费呢?”
“How would you like to pay your bill? ”
6.“请问您的账单是分开打还一起打呢?”
“How would you like us to print your bill, together or separate?”
“How would you like your bill, detail folio or summary folio?”
7.“请问您有用房间的酒水吗?”
“Excuse me, did you use any Mini-bar?”
8.“我们在您的房间找不到杯子,您记得放在什么地方吗?
“We can not find the glass, do you remember where it is?”
9.“请稍等,我们正在查房。
”
“Just moment please, we are checking the room.”
三、道歉(Apologize):
1、“不好意思,我们这里只能兑换美金/港币/日元/韩元。
”
“I think I am very sorry, we only can exchange US$/HK$/JP
¥/Korean Yuan.”
2、“非常抱歉,这是我的错。
”
“I think I am very sorry, it’s my fault.”
3、“对本酒店给您造成的不便之处我们深感歉意!”
“We are awfully sorry for the inconvenient.”
4、“不好意思,可能是POS机出了电问题。
请您另换一张信用卡好吗?”
“I am sorry, maybe there is something wrong with the Machine.
Would you please change another one?”
5、“不好意思,让您久等了。
”
“I am sorry to keep you waiting.”
四、感谢(Thanks):
1、“谢谢您的建议/意见。
”
“Thanks for your suggestion/opinion.”
2、“谢谢您的来电。
”
“Thanks for your calling.”
3、“衷心谢谢您的光临惠顾!”
“We express heartfelt thanks for your presence.”
五、祝福(Blessing):
1、“祝您居停愉快!“
“Wish you enjoy your staying with us!”
2、“祝您有愉快的一天。
”
“Have a nice day.”
六、道别(Farewell):
1、“欢迎您再次光临!”
“Welcome back to our hotel.”
2、“希望能再次见到您!”
“Wish to meet you again.”
3、“祝您旅途愉快!”
“Have a pleasant/good journey/trip!”
4、“希望很快能见到您!”
“Hope to see you soon!”
七、介绍(Introduce):
1、“我们这里美元/港币/日元的兑换率是8.2/1.05/0.0715。
”
“The exchange rate of US$/HK$/JP¥is 8.2/1.05/0.0715.”
2、“我们酒店设施比较齐全,比如桑拿、沐足、游泳、健身等都有。
”
“We have complete facilities, such as Sauna Center, Foot Bath, swimming pool & Gym.”
3、“我们前台收银的分机是‘3’。
如果您有任何事需要帮忙,请随时与我们联系。
”
“The extension of Business center is “3”. If you have anything for help, please contact with us.”
4.“我们酒店接受五种国际信用卡,有美国运通卡、万事达卡、维萨卡、大莱卡和日本
JCB卡。
”
“Our hotel accept five international credit cards, such as American Express、Master Card、Visa Card、Diners Club、JCB Card.”。