目录
第一单元公司运作与管理
Teamwork 团队合作 1 Reducing Production Cost 降低生产成本12 Internal Communications 内部沟通8 Reducing Overheads 减少管理费用18 How to Deal with a Heavy Workload 如何应对繁重的工作23 Work Environment工作环境27 Logistics物流32 Business Ethics 商业道德
第二单元人力资源管理37 Recruiting & Selecting 人员招聘42 Employee Training 员工培训48 Career Development 职业发展53 Promotion 晋升59 Staff promotion 激励员工65 Staff turnover 员工流失71 Appraising and Improving Performance 绩效考核与改进绩效76 Pay and benefits 薪酬与福利80 Labor relations劳动关系85 Work place safety and health 工作安全与职业保健90 Time management 时间管理95 Managing stress 缓解压力
第三单元市场营销101
Product development 产品开发106 Setting price 产品定价110 Product promotion 产品推广114 Advertising 广告118 Packaging 包装122 Branding 品牌126 Customer satisfaction 顾客满意度130 Keeping Customers 留住顾客134 Marketing channels 营销渠道
第四单元商务旅行138
Travel and transport 出行与交通工具142 Travel and accommodation 差旅与住宿148 Domestic travel 国内差旅154 Travelling abroad 国际差旅
第五单元企业公关160 Corporate culture 企业文化166 Company image 公司形象172 Corporate gifting 公司送礼178 Corporate sponsorship 企业赞助183 Dress code 着装要求189 Entertaining business clients 招待客户
第六单元公司发展195
Site location and relocation 公司选址和迁址200
第1页共210页
Going global 全球营销205 Franchise 特许经营209 Meeting competition 应对竞争
第七单元商务电子化与新型工作方式213 Office automation 办公自动化217 Setting up company website 建立公司网站224 Internet marketing 互联网促销230 Flexible patterns of work 弹性工作方式
第八单元商务会议235
Staging a meeting/conference 举办会议241 Attending a meeting/conference 参加会议247 Giving a presentation 大会发言251 Trade fair and exhibitions 会展257 PRACTICE TEST ONE 练习1 263 PRACTICE TEST TWO 练习2 271 PRACTICE TEST TWO 练习3 278
UNIT ONE Company Operation and Management 第一单元公司运作与管理
1.1 Teamwork 团队合作
Teamwork 团队合作，团队精神
Team-based 以团队为基础的
Horizontal organization structure 横向企业结构Corporate goals 企业目标
Charter 规章，章程
Be accountable for 对…负有责任
Creative innovation 创新改革，创新发明创新精神Reward system 奖励制度
Pay back 回报，报偿
Individuality 个性
Independent thinking 独立的思想
Group decision-making 集体决策
Managerial skill 管理技能
Coordinate 使协调，调整
Interpersonal relationship 人际关系
Mutual trust 相互信任
Bring out the potentials 充分发挥潜能
Closely-knit （关系）密切的
Keep track of 跟踪，追踪
Time-consuming 花费时间的
Line manager 部门经理，业务经理（与行政经理相对）Pre-building 团队建设
Nurture 培养，教育，发展
Nurture team dynamics 培养团队活力
Promote team spirit 提倡团队精神
Drive team success 驱使团队成功
Minimize 将…减少到最少，最小化
Inhibit 约束，抑止
Liven up 使…有生气
Training session 一场训练，培训课期
Rafting 漂流
Rock climbing 攀岩
Teammate 队友
Impact 影响，效果
Complementary 补充的，互补的
Revitalize 使新生，给予新的活力
Trait （个人性格方面的）特征，显著的特点Commitment 敬业精神
Interpersonal communication skills 人际交际技能，亦作interpersonal skills
Address 处理（事情）
Creative innovation 创新精神
How to Make Teams Effective
如何组建精锐的团队
People in every workplace talk about building the team, working as a team, and my team, but few understand how to create the experience of teamwork or how to develop an effective team.
第2页共210页
在各种工作场合，人们都在谈论团队建设、团队合作、自己的团队，但是却很少有人真正理解如何体验团队合作以及如何组建一支精锐的团队。
Belonging to a team, in the broadest sense, is a result of feeling part of something larger than yourself.
属于一个团队，就是体验自己成为比自己更大的团体的一部分。
It has a lot to do with your understanding of the mission or objectives of your organization.
这在很大程度上与你对企业任务和目标的理解有关。
In a team-oriented environment, you contribute to the overall success of the organization.
在以团队为导向的环境里，你要为企业的全面成功做出自己的贡献。
You work with fellow members of the organization to produce these results.
你要和同事们通力合作以达到这些目标。
Even though you have a specific job function and you belong to a specific department, you are unified with other organization members to accomplish the overall objectives.
即使你属于某个工作部门，有着具体工作职责，你仍然要与其他同事团结一致去实现这些总体目标。
The bigger picture drives your actions; your function exists to serve the bigger picture.
你的行动受到企业更大目标的驱使，你的职责服务于企业更大的目标。
Therefore, executives, managers, and organization staff members universally explore ways to improve business results and profitability.
因而，行政主管、经理以及组织的普通员工无不对提高企业绩效和盈利能力的办法进行探讨。
Many view team-based, horizontal organization structures as the best design for involving all employees in creating business success.
许多人认为，让全体员工参与、为企业成功共同努力的最好策略是采取以团队为基础的横向企业结构。
Successful team building requires attention to each of the following Twelve Cs.
成功的团队建设要遵循以下12条建议：
Clear expectations: Do team members understand why the team was created?
明确目标：团队成员是否明确团队组建的目的？
Context:Can team members define their team’s importance to the accomplishment of corporate goals?
组建背景：团队成员是否明确团队对于实现企业目标的重要性？
Commitment: Do team members perceive their service as valuable to the organization and to their own careers?
敬业精神：团队成员是否认识到团队对于企业以及对自身事业的成功都很重要？
Competence: Does the team feel that its members have the knowledge, skill, and capability to address the issues for which the team was formed?
团队能力：团队是否感知其成员拥有应对种种问题的知识、技能和实际能力？而团队组建的目的就是为了解决这些问题。
Charter: Has the team taken its assigned area of responsibility and designed its own mission, vision, and strategies to accomplish the mission?
团队规章：团队是否明确自己的职责范围并规划出自己的目标、远景和对策以完成使命？
Control: Do team members hold each other accountable for project timelines, commitments, and results?
内部控制：团队成员是否对项目时间安排、应承担的义务和结果等共同负有责任？
Collaboration: Do team members cooperate to accomplish the team charter?
协作精神：团队成员是否能相互协作、遵循团队章程？
Communication: Do team members communicate clearly and honestly with each other?
内部沟通：团队成员之间能否明确、诚实地进行相互沟通？
Creative Innovation: Does the team value creative thinking, unique solutions, and new ideas?
创新改革：团队是否注重鼓励创新思维、独特的解决办法和新的想法？
Consequences:Is the organization designing reward systems that recognize both team and individual performance?
结果影响：团队是否制定奖励制度来奖励团队以及个人的工作表现？
第3页共210页
Coordination: Are teams coordinated by a central leadership that assists the groups to obtain what they need for success?
协调配合:团队是否有领导核心来协调工作、帮助各小组取得成功？
Cultural Change: Does the organization recognize that the more it can change its climate to support teams, the more it will receive in pay back from the work of the teams?
改进文化：企业是否认识到越是通过改变企业氛围来支持团队的工作，就越能够从团队的工作中得到回报？
Spend time and attention on each of these twelve tips to ensure your work teams contribute most effectively to your business success.
要认真关注这12条建议，以保证你的团队能为企业的成功最有效地作出努力。
PART ONE: Interview
(1) Do you like working in a team or on your own?(why?)
你喜欢在团队与个人合作还是独自工作？
I like working in a team, as the proverb goes:” Two heads are better than one.” In a team, I can learn from my fellow workers, get help from them w hen I’m under pressure. And the most important thing is : I can learn to communicate with all sorts of people.
(2) How important is the central leadership of a team?
团队的核心领导有多重要？
It’s very important. You need someone with managerial skills to lead within the team: he is able to see the big picture of the work going on , to engage others, coordinate interpersonal relationship and organize resources effectively.
(3) Do you prefer to work in small teams or big teams?(why)
你喜欢在小型团队还是在大型团队中工作？
I prefer to work in a big team. You see, when you work with more people, you get a chance to listen to different points of view, to learn to see things in different perspectives. It’s also more challenging as you have to coordinate with more people,
(4) Is it necessary for a team to have regular meetings?
团队是否有必要定期开会？
Yes, I think it’s absolutely necessary. Regular meetings can enable team members to keep track of work progress and it’s a means of considering information and making collective decisions.
PART TWO: Mini-presentation
What’s important when…?
Evaluating the success of teamwork 衡量团队成功与否需要考虑哪些要点？
●Mutual trust 相互信任
●Full co-operation 通力合作
Mutual trust is the first secret of successful teamwork. When members share a trusting relationship, they will feel free to expres s their views, understand each other’s capabilities and limitations, and communicate with each other timely. This helps to bring out the potentials, experience and creativity of the individual and create good work environment. Full co-operation among team members has a direct impact on the success or failure of the team. When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship.
On top of that, timely communication and decision making will also help to improve work efficiency.
第4页共210页
PART THREE：Discussion
Teamwork
Your company is offering a brief training programme on team building for line managers. You have been asked to help plan the programme. Discuss the situation together, and decide:
●what issues should the programme focus on
●what kind of activities should be included
团队合作
你们公司正在考虑为部门经理提供关于团队建设的短期培训课程。请你们协助策划这一课程。讨论并决定：
●该培训课程应集中在哪些问题上
●应包含哪些活动
A: Well, I think it’s a good idea that our c ompany is planning to offer a training programme on team building for all line managers.
B：Yes. We need to work out the focus of this programme.
A: In my opinion, we should , first of all, focus on issues like how to form an effective team and how to improve communication within the team. These are the most important things we need to consider when holding a training programme.
B: Yes, I quite agree with you. Understanding these issues is the pre-requisite of successful team-building. Besides that, how to nurture team dynamics should be another focus of our training programme, I mean, analyse and encourage the dynamics that drive team success and minimize the factors that inhibit the healthy functioning of the team.
A: Yes, only when all team members are motivated, and they give good performance in work.
B: So we can include in our programme, the activities that help to promote team spirit, activities that help develop employee motivation and improve communication.
A: Well, we can provide team building games, and outdoor activities that liven up the training sessions.
B: I’m quite with you here. We can organize outdoor adventures like rafting, sailing and rock climbing. These events serve to increase personal awareness of abilities and complementary skills in your teammates.
A: it’s a very good idea. These exciting activities not only encourage team participation, problem soving and revitalize morale, they also add some fun and variation to our programme.
B: And in fulfilling their potentials, everyone in the t eam learns to understand other people’s capacities and learns to appreciate the impact of their traits on team dynamics.
A: Yes, mutual understanding and mutual trust are indispensable to effective team building.
Follow-up questions:
（1）What are the characteristics of a good team?
一个良好的团队有哪些特点？
Characteristics like mutual trust, co-operation, commitment, openness of expression among team members are essential to a good team. Besides, a team should also be clear about the common goals they aim to attain.
（2）What might be the disadvantages of working in a team environment?
在团队中工作有哪些不利因素？
Sometimes, team membership requires you to give up some individuality in order for the team to function as a whole. Sometimes you feel your own contribution to the team cannot be measured, so you work less than you would individually.
（3）Would you like to take part in a programme for developing teamwork?(Why)
你是否愿意参加团队发展的培训课程？
Yes, of course. It offers me opportunities to develop better interpersonal communication skills, and these are essential in my business career.
第5页共210页
（4）How might a company measure the success of a training programme?
公司应该怎样衡量培训课程的成败？
To evaluate the impact of a training programme, we can see if the training has helped to address the issues in the work, to see if there’s any improvement in the work performance of the staff and if it encourages creative innovation and teamwork.
（5）Do you think a company will always benefit from staff training?(Why?/Why not?)
你是否认为公司总是可以从员工培训中有所获益？
I think a company can benefit much from staff training. Through training, employees will have a better understanding of their work objectives, have greater commitment in their work, and acquire practical working skills.
1.2 Internal Communications 内部沟通
Be committed to 致力于
Be engaged in 投身于…，忙于
Delivery 传输，传送
Corporate information 公司信息
Vision 设想，远见
Openness 坦诚，公开
Integrity 诚信，诚实
Paramount 极为重要的
-wide （后缀，与名词一起构成形容词或副词）全…范围的
Opinion survey 意见调查
Put in place 实施，到位
Audience-driven 以受众为导向的
Communications approach 沟通方式
Segmentation 分割，切断
Customization 根据对方需要制作，量身定做Integrated platform 集成的（信息）平台
Cost efficiency 成本效率
Digital media 数码媒介
Intranet 企业内部互联网
Notice-board 布告牌
Resentment 愤恨，不满
Open-minded 胸襟开阔的
Out-going 爽直的，乐于助人的，外向的Mettle 勇气，精神
Initiative 主动性
Management message 管理信息
Performance excellence 优异表现
Subordinate 下级，下属
E-mail newsletter 电邮通讯，电子邮件通讯，亦作E-newsletter, E-news-letter
Tangible performance standards 具体的工作标准Annual performance reviews (对员工的)年度业绩考核，年度绩效评估
Staff appraisal (对员工的)业绩评估，业绩考核
Two-way communication 双向交流
Voice one’s opinions about 就…发表自己的意见Column （报纸、杂志的）专栏
Layout 版面设计
Cartoon picture 漫画
Company logo 公司标识
A sense of belonging 归属感
Work station 工作站，工作处
Information equality 信息均等
Have access to 有权使用…
Channel 渠道，通道
Opinion poll 民意测验
Internal communications
内部沟通
Nokia is committed to a strong internal communications culture and practice.
诺基亚公司致力于建立一种强有力的内部沟通文化和实践体系。
Its broad range of communications activities, channels and media strive to help employees manage and use corporate information they receive in their work and organizational relationships and in doing so,
诺基亚公司通过各种广泛的沟通活动以及丰富的沟通渠道和媒介，尽力帮助员工管理和运用他们在工作中以及在企业交往中获得的公司信息。
be fully engaged in the delivery of the company’s strategy and the Nokia Way.
第6页共210页
公司通过这种做法，切实传播公司的运作策略以及“诺基亚之道”
Nokia promotes a culture where good communications practice is integrated into every day interaction with and between employees and where shared vision and goals, shared knowledge, openness, speed and integrity are paramount.
诺基亚公司倡导这样一种公司文化：将良好的沟通习惯融入公司于员工以及员工与员工之间的日常交往之中。在这一公司文化中，共同的期望和目标、共享的知识、坦诚、高效和诚信高于一切。
The company measures its performance in internal communications through the company-wide annual employee opinion survey as well as targeted surveys around specific communications activities.
诺基亚公司通过在公司上下进行一年一度的员工意见调查，以及针对具体沟通活动的目标调查，衡量公司内部沟通方面的绩效。
Nokia is putting in place an audience-driven communications approach to meet the diverse needs of its employees for information and communication, with emphasis on segmentation, customization and choice of access.
诺基亚公司正在实施以受众为导向的沟通方式，以满足员工对信息和交流的不同需要，着重强调沟通职能的切分、量体裁衣的沟通方式以及沟通途径和选择。
This work is supported by the development and use of common and integrated platforms and processes which will encourage cost efficiency in the use of internal and external resources and adoption over time of digital media.
这项工作得以展开是通过开发和使用了普通以及集成的信息平台和处理程序，在运用内外资源的过程中激励成本效率，并采用了数码媒介等方式。
There are three primary channels for communicating with employee. Nokia people magazine is published in the four most common languages in Nokia: English, Finnish, Chinese and German. Nokia News Service offers daily online news from around the organization, and the Intranet contains a vast amount of detailed company information.
诺基亚公司和员工的沟通有三种不同的渠道。《诺基亚人》杂志采用四种语言出版：英语、芬兰语、汉语和德语；诺基亚新闻服务网每天提供在线的公司新闻；还有企业内部互联网，提供大量详细的公司信息。
PART ONE Interview
(1) What are the methods of communication to staff in most companies?大多数公司采用什么方式和员工进行沟通？The most popular communication methods include: face-to-face communication, E-mails, telephone, notice-boards, etc. nowadays, the Intranet is a very effective method of communication.
(2) Do you think you are good at communicating with your boss?(Why?/Why not?)你觉得自己善于和上司沟通吗？Yes. I think I’m quite good at communicating with people. Whenever I have some new ideas or resentment about my work. I’ll talk to my boss face to face. I’m very frank and open-minded, ready to accept different opinions.
(3) Is it important to let your manager know your ideas about work?(Why)
让你的上司知道你对工作的看法是否重要？
I think it’s very important. You see, I often make suggestions to my boss about internal development, and discuss are as I would like to improve on. In this way, I’m contributing to the overall improvement of the company.
(4) Do you think people can be trained to communicate more efficiently （Why）
你认为通过培训人们是否可以更有效地进行沟通？
Yes. I think it will be very helpful if employees get chances to attend training courses on interpersonal skills. Such training will enable them to communicate more effectively.
Part Two: Mini-presentation
What’s important when…?
Communciating management messages to the staff
和员工沟通管理信息需要考虑哪些要点？
第7页共210页
●Overall purpose 整体目标
●Feedback on performance 对工作表现的反馈
●
First of all , I think it’s important to clearly state your overall purpose and expectations. In this way, employee know exactly what they should do to meet work requirements and to achieve performance excellence.
In addition to this, providing feedback on their performance is also important. On the managerial part, performance reviews help managers to keep track of possible problems in their own work. On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job.
Besides, managers should be more open in sharing information with their subordinates. They should let employees know in advance any proposed changes before they actually occur. This will enhance mutual understanding and trust.
PART THREE Discussion
E-mail Newsletter
You company would like to introduce an E-mail newsletter to send to all members regularly. You have been asked to help co-ordinate the project. Discuss the situation together, and decide:
●what kinds of articles and information should be included
●what the newsletter should look like and how often it should be sent
电子邮件快讯
你们公司意欲创建一份电子邮件快讯，定期发给全体员工。请你们共同协调这一计划。讨论并决定：
●电子邮件快讯中应包含哪些文章和信息
●电子邮件快讯的版式、发送周期
A：You see, our company is designing an E-mail newsletter for all staff members. It certainly is a very good channel for internal communication.
B: Yes. What information should be included, in your opinion?
A: It should carry articles about the tangible performance standards for staff to follow, and information about any changes in the company, such as new policies, new projects and new managers, etc. this will help to reduce the chance for confusion and misinterpretation of key corporate polices and decisions.
B: Yes, I’m quite with you here. Information of this kind will help staff members better adjust themselves to the work environment and achieve higher level of performance.
A: There should also be information about the latest achievements of the company as well.
B: I agree with you. But…
A: And about annual performance reviews and staff appraisals, just to reward hardworking people and look at problems in work. You see…
B: Well, you are quite right. But I think we should place emphasis on two-way communication. The newsletter should also focus on the employee side. We should allow our employees to voice their opinions about day-to-day work and corporate development. They should also have a chance to comment on the performance of the managers and point out problems in their work.
A: That’s a good idea. So let’s put in this column” Voice from the Staff”.
B: Besides the contents, the layout is also important. We can use some photos, people usually like to see pictures of themselves and people they know. So it will be able to attract more readers. We can also use cartoon pictures to help illustrate our ideas.
A: Good. And don’t forget our company logo, it will help to promote a sense of belonging and loyalty. And let’s also insert some humour, to make it more readable.
B: Finally, I think it should be sent to our employees every other week.
A: Well, er…you see, this is a competitive age, news and information keep changing. Why n ot make it once in every ten days, three different issues every month.
第8页共210页
B: Alright. And let’s make it short, so people don’t have to spend too much time reading each issue.
A: I agree.
Follow-up questions
（1）Do you think it’s important that managers listen to complaints from employees?(why/why not?)
你认为经理听取员工的申诉是否很重要？
Yes. Complaints from employees usually reflect the problems within the firm, some even show problems of the management. Listening to the complaints helps managers to find problems and ways to resolve them.
（2）Do you communicate with your colleague often and how?
你是否经常和同事沟通？是怎样沟通的？
Yes. I often communicate with my colleagues, we share corporate information together, exchange news and views. In most cases, we chat with each other, sometimes we E-mail to each other.
（3）What are the advantages of management communications?
管理沟通有哪些优势？
Management communications can enhance mutual trust, promote employee commitment, boost morale. On top of that, it helps to improve productivity.
（4）Is it necessary for the manager to have personal contacts with his employees?
经理是否有必要亲自去同雇员沟通？（为什么）
Yes. It is better for the manager go to an employee’s work station rather than make phone calls. Face-to-face discussion shows your sincerity and what’s more, it’s more open and direct.
（5）How important is it to develop the intranet of the company?
开发公司内部互联网有任何重要意义?
In this information age, company intranet tends to be a very effective channel of communication. It’s speedy in relaying the corporate news, management messages, internal changes, etc. and it promotes information equality, as everyone has access to it.
1.3 Reducing Production Cost 降低生产成本
Result in 导致，造成
Cut corners 抄近路，走捷径，偷工减料
Greener pastures 更绿的牧场（比喻更好的谋生去处，更好的工作、职位）
Deadwood 枯枝，朽木；无用的人
Nuisance 讨厌的人或事，麻烦事
Ex-customer 过去的顾客，以前的顾客
In the short run 在短期内
Go through the roof 大大增加，上涨到处乎意料的程度TQM (total quality management) 全面质量管理
Under the umbrella of 在…的保护下
Cost accountant 成本会计师
Cost control 成本控制
Prognosis 预告预言
Customer service 客户服务中心，客户服务Customer satisfaction 客户满意度
Cost effective (有)成本效益的
Competitive edge 竞争优势，竞争力
Cost-efficient 成本效益高的
Cost management 成本管理
Cut down 削减，减少
Raw material 原料
To a large extent 在很大程度上
Cost-conscious 注重节约成本的
Production line 生产线，流水线
Ergonomics 功效学
Specialist 专家
User-friendly 方便用户的
Shift work 倒班制，轮班工作（一半指三班倒，即day shift, evening shift,以及night shift）
第9页共210页
Permanent schedule 固定班（亦称fixed schedule）Rotating schedule 轮班制
Out of step with 与…步调不一致
Adjust to 对…适应
Fight off 竭力避免
Body rhythm 生理节奏
Stressful （心理、生理或情绪上的）紧张、压力
Out of step with 与…不协调，失调
Consultancy service 咨询服务Night shift blues 夜班忧郁症
All this 所有这一切
Health counseling facilities 健康咨询设施Health facilities 健身设备
Round the clock 24小时
Translate to 转化为
Hazard危害，公害
Adequate lighting 充分的照明，足够的照明Proper heat 适当的室温
Reducing Business Costs
降低经营成本
Cost reduction is an important factor in improving the state of a business.
降低成本是改进企业状况的一个重要因素。
It can obviously result in higher profits and a stronger enterprise.
它可以明显地提高利润，壮大企业。
Most business leaders and managers would like to reduce costs, but many find it difficult to do the right things.
大多数企业主管和经理都想降低成本，但大多感到难以找到正确的途径。
There are several methods business leaders or managers use to reduce costs that can be damaging to the health of the organization.
企业主管和经理采用的削减成本的有些方法对企业健康发展是有害的。
These include downsizing, reducing customer service, and cutting corners in production methods.
这些方法包括缩小企业规模、减少客户服务，以及在生产中偷工减料。
Downsizing
缩小企业规模
Some company leaders feel they can reduce costs by simply downsizing or reducing the number of workers or middle managers.
有些公司领导认为，可以通过缩小企业规模或者精简员工或中层管理人员来减少成本。
If this is done after applying ISO 9000. and defining the exact role of everyone, it may be a necessary and effective method.
如果是在实施ISO9000质量体系之后，并已对每个成员的角色做出了细致的规定之后，这有可能不失为必要并且有效的一种方法。
Unfortunately, most companies that downsize do so wi thout really knowing the impact on the company’s operations.但遗憾的是大多数削减规模的公司采用了裁员这种方法，但并不真正知道这种方法对公司运作所产生的影响。
One of the biggest effects of downsizing to reduce costs is that the good employees quickly leave the company for greener pastures.
以裁员的方法来削减成本，一个最大的副作用就是不少好的员工很快就会离开公司另谋高就。
Thus the company is left with the deadwood employees, who are supposed to do twice the work as before.
公司就只剩下一些庸员，而这些人要承担两倍于以前的工作量。
Reducing Customer Service
减少客户服务
Customer service can be a nuisance and is often expensive.
客户服务可能是件麻烦事并且耗资巨大。
Sometimes companies will reduce or eliminate the service they give to the customers. Unfortunately,
有时公司会减少甚至取消为客户们提供的服务。
a neglected customer is an ex-customer.
但遗憾的是，一个被冷落的客户就不在是你的客户了。
第10页共210页
Cutting Corners
偷工减料
A quick way to cut costs is by cutting corners in production or service methods.
削减成本的一个捷径是在生产或服务过程中偷工减料。
Some company leaders feel that by using cheaper materials and labor, and by eliminating part and steps, they can cut costs and save money.
有些领导认为，他们可以利用更为廉价的原材料和劳动力，减去一些步骤，以此减少成本，节省费用。
It is true that costs may be cut in the short run, but often the product or service is of such a low quality that repair and rework costs go through the roof.
诚然，这样做在短期内可以削减成本，但是往往会使产品和服务的质量低下，结果是补救、返工的成本奇高无比。Also customers may be come unhappy with the low quality and move on to another supplier.
而且造成客户对产品质量不满并另找供应商。
Effective way to reduce costs include training your workers, getting quality goods from suppliers, and using Total Quality Management(TQM)tools.
降低成本的有效方法包括对员工进行培训、从供应商处购买优质的产品，以及启用全面质量管理（TQM）工具。Because to reduce costs means to reduce waste. That is wasted materials, wasted effort, and wasted time.
因为降低成本意味着减少浪费，即对原材料、人工和时间的浪费。
Train Workers
培训员工
In these days of changing technologies and methods, it is necessary to train your workers to keep them up to date. 在技术和生产手段日新月异的今天，有必要对员工进行培训，使他们赶上新的发展。
Get Quality from Suppliers
从供应商处购买优质的产品
Low quality goods from suppliers is a major source of waste.
购买低质量的产品是最大的浪费源。
You should not only try to get quality suppliers but also work with your suppliers to help them improve their operations and quality of output.
你不仅需要寻找能提供高质量产品的供应商，而且还要帮助他们改进经营和产品质量。
TQM Tools
全面质量管理工具
There are a number of improvement methods that can be placed under the umbrella of T otal Quality Management(TQM).
在全面质量管理工具体系内有许多改善经营的方法。
In conclusion, crude methods to reduce costs—such as downsizing—are not effective and can actually harm a business.
总之，粗劣的降低成本的方法，例如缩小企业的规模，不仅无效，而且还会对企业造成损耗。
Helping your suppliers, training your workers, and using TQM-type improvement tools can help to eliminate waste and improve the profits of your business.
为你的供应商提供帮助，对员工进行培训，并启用全面质量管理型改进工具，这些将有助于减少浪费，提高企业的盈利能力。
PART ONE: Interview
(1) Is it important to consult a cost accountant when starting a new project?(Why/Why not)
(2) 启动新项目时，向成本会计师咨询是否重要？（为什么？）
Yes. It’s paramount in cost control. The cost accountant can prepare budgets and give a prognosis for the project. His advice is essential in deciding whether to undertake or abandon the planned project.
第11页共210页
(3) In what ways is customer service related to cost reduction?客户服务在哪些方面与降低成本有关？
Customer service can enhance customer satisfaction and loyalty. Good customer relationship helps to improve your company image and boost sales. As a result, large scale production will be cost effective for your company.
(4) Do you think people can be trained to work more efficiently?(Why/Why not?)
(5) 你认为人们通过培训可以提高工作效率么？
Yes. I think staff training is extremely important nowadays. You see, technologies keep changing and if employees get regular training, they would be able to work more efficiently. It’s the competence of the workforce that sharpens the competitive edge of the company.
(6) What changes in cost management do you expect will happen in the future?
你认为将来在成本管理方面会有哪些变化？
I expect it will head towards more cost-efficient methods, involving more parties in the process of production: not only corporate management and staff, but also suppliers, retailers and even customers.
PART TWO: Mini-presentation
What’s important when…?
Aiming to control production cost 要控制生产成本需要考虑哪些要点？
*Quality supplier 高质量的供货商
*Efficiency of production line 生产线的效率
*
In cost management, it’s important to cut down the cost of raw materials, as to a large extent, it helps to determine the product prices. Cost-conscious companies always seek to work with good suppliers who can offer quality raw materials with reasonable prices. Low quality materials from suppliers are actually a waste of money.
Efficiency of production line is another important thing to consider. When introducing a production line, it is important to consult an ergonomics specialist and see that it’s user-friendly and will not cause too much physical stress and strain. Meanwhile, workers should get full-trained to work more efficiently on the line.
Measures should also be taken to eliminate waste. On top of that, management should develop good benefits system to boost the morale of the workers.
PART THREE: Discussion
Introducing Shift Work
Your company would like to introduce shift work operation to optimize the production process. You have been asked to help co-ordinate the project. Discuss the situation together, and decide:
●how to arrange the work schedule
●how to match staff to this new work requirement
实行倒班作业制
你们公司正在考虑实行倒班作业制以优化生产过程。请你们协助策划这一计划。讨论并决定：
●怎样安排工作时间表
●怎样使工人达到这一新的工作要求
A：When introducing shift work, the most important thing is to work out good work schedules. I think we can divide our twenty-four hour operation into three shifts: day shift, even ing shift and night shift. And we’ll have the permanent schedule. It’s tough to work at night, but once you get used to it, it’s easier to fight off the night-time fatigue.
B: Well, I partly agree with you. I mean “ the three shifts” is a good idea, but I think it would be better if we adopt the rotating schedule. You see, shift-work disrupt s the body rhythm and is very stressful. Besides, it affects home life, the night shift worker is out of step with his family.
A: That’s the problem. Night shifts really affect our health conditions. So you’re right, the rotating schedule has more
第12页共210页
advantages over the fixed schedule.
B: All right. So we’ll adopt the rotating schedule, three shifts and the day shift is from 8:00 am to 5:00 pm with a lunch-break. And evening shift, 5:00 pm to 1:00 am including coffee breaks, and then…
A: And night shift from 1:00 am to 8:00 am, also with a coffee break.
B: Right. We should also provide our shift workers with training programmes to help them better adjust to this new work requirement. We should inform them of the harmful effects of night shifts and give them tips on how to prevent and fight off these hazards.
A: Yes. We can arrange health specialists to give them training courses and provide online consultancy service for the convenience of our shift workers. And I think we should also provide psychological consultancy just in case they get too stressed. We need to help them to cope with night shift blues.
B: Good. It’s also important to provide some nutritious food during the e vening and night shifts.
Follow-up questions
（1）What benefits will your company gain from shift work operation?
你公司可从倒班制中获得什么好处？
If we keep our equipment operating round the clock, we’ll be able to use our productive equipment to its fullest potential, that would help to optimize the production process. You see, improved productivity translates directly to higher profits.
（2）How important is it to inform workers of the hazards of night shift?
把夜班的害处告知工人有何重要性？
It’s certainly of great importance. Employees’ well-being and security should be the first priority of the management. When shift workers are fully aware of the hazards, they will take better care of themselves.
（3）Do you think companies should provide health counseling facilities?(Why?/Why not?)
你认为公司应该提供健康咨询设备么？
In my opinion, it’s a must in this highly competitive age. Employees often become stressful and develop health problems. Management should provide health counseling facilities to help improve the physical and mental health of the staff and boost their morale.
（4）Should work environment be taken into consideration when designing shift work?(Why?/ Why not?)
设计倒班制时是否应该考虑工作环境？
Poor working conditions add to the strain of shift work. Adequate lighting, clean air, proper heat, air-conditioning and reduced nois e will help to reduce the shiftworker’s burden.
（5）Is regular exercise important for shift workers?(Why?/Why not?)
经常运动会倒班工人是否重要？
Physical exercises are extremely important for night shift workers. Jogging, walking, cycling or swimming will help them to relax and to minimize stress. You see, shift work disrupts the body rhythm and is very harmful to your health.
1.4 Reducing Overheads
减少管理费用
Activity 经营项目
Research and development 研发Property costs 财产耗费、物业费用Capital goods 资本货物
Balance sheet 资产负债表Redundancy payment 失业金
In the short term 短期内
Devastating 毁灭性的，破坏性的
Insecure 不可靠的，不安全的
Redundancy 失业、多余
Drastic 激烈的，猛烈地，彻底的
Temporary measure 权宜之计
第13页共210页
Let out 出租
Premises (复数)经营场地，生产场地，办公场所Mortgage 抵押
Sublet 转租，分租
Hotel bill 旅馆住宿费用
Public transportation fares 公交费用Expenses claims system 报销制度
Abuse 滥用，妄用
Malpractice 失职行为，玩忽职守
Discount air ticket 打折机票
Electric rates 电费
Apportion 分摊，分配
Over-expenditure 超支
Office supplies 办公用品
Stationery 文具
Paper clip 回形针，曲别针
Name-brand 知名品牌Generic brand 普通品牌
Group purchasing 团购
Bulk price 批发价
Mail-order 邮购
Rough draft 草稿
Put in a word 说一句话，插一句话Disposable 一次性用品
Printer cartridge 打印机墨盒Rechargeable battery 可充电电池Comply with 遵守
Profitability 盈利能力，获利能力
In the long run 从长远来看Diversify 使多样化，做多样性的投资Might as well do sth. 不妨做… …Abide by 遵守
Paperless office 无纸化办公
Reducing overheads
减少管理费用
It’s a good idea to review overheads regularly.
定期检查管理费用是一个很好的办法。
It becomes even more important if you are having problems generating cash.
如果你面临现金产出困难，这个办法就更加重要了。
You may need to make big cuts in overheads, but try to avoid slashing costs to a level where it is difficult to operate. 你可能需要大量削减管理费用，但要避免削减规模过大而导致无法操作。
Advertising, as well as research and development, are often the first activities to be cut because they can be reduced almost instantly.
广告费用和研发费用往往是首先被削减的项目，原因是削减这些项目的费用当即可行。
Cutting overheads such as property costs or capital goods will take much longer to have an effect on the balance sheet.
而要削减财产耗费和资本货物的费用，则需要更长的时间才能在资产负债表上有所体现。
You can also cut staff costs by reducing your number of employees, though redundancy payments will increase costs in the short term.
你也可以通过裁员来削减员工费用，虽然支付失业费在短期内会增加开支，但这样做的结果可能十分糟糕。
The consequences can be devastating, particularly for small businesses and morale suffers after redundancies.
但这样做的结果可能十分糟糕，特别是对于中小企业来说，解聘雇员会导致员工士气低落。
Key employees may feel insecure and choose to leave your business.
一些主要员工可能会因为没有安全感而选择离开公司。
It can be useful to talk to employees before taking such action.
采取这种行动之前和员工进行交流会有所帮助。
They may suggest less drastic ways of cutting costs.
他们可能会提出一些更温和的建议措施以避免采取如此极端的方式来削减开支。
You can also reduce overheads, for example by delaying purchases of new equipment, although this is a temporary measure.
你也可以采用诸如推迟购置新设备的方法来削减办公费用，虽然这只是权宜之计。
Investment is crucial if you want to grow your business and ensure it remains competitive.
第14页共210页
如果你想拓展公司规模，保证其竞争力，投资是至关重要的。
Other short-term measures for cutting costs include:
其他削减开支的短期措施包括：
●Letting out part of your business premises but check first with the owner or mortgage company that sub-letting is
allowed—approval may be needed.
出租公司的部分场所，但事先要与其拥有者或抵押贷款公司核实你有权转租，并得到他们的准许。
●Leasing new equipment rather than buying it outright
租用新设备而无需全部自己购买
●Renegotiating your contracts with suppliers
和供应商重新议定合同
PART ONE Interview
（1）What expense do people typically incur on a business trip?
商务差旅中有哪些主要费用？
Expenses on a business trip include hotel bills, traveling expenses, public transportation fares, fax or telephone charges and client entertainment expenses, etc.
（2）How should companies control business travel expenses?
公司应怎样控制其商务差旅费用？
Companies should develop a sound expenses claims system to prevent any system abuse and possible malpractice.(系统滥用和可能的舞弊行为)
（3）Do you think it’s necessary to have control over the usage of electricity?(Why?/Why not?)
你是否认为控制电力使用很重要？（为什么？）
Yes. Electricity costs are a very important component of overheads, if a company can keep electric rates low, it will certainly be very helpful in overheads reduction.
（4）Is it important to involve employees in overheads reduction project?(Why?)
让员工参与办公费用削减计划是否重要？（为什么？）
Yes. Overheads are the indirect cost of business, they are closely related to the welfare of all staff members, so concerted efforts are needed from both managers and staff to implement the overheads reduction project.
PART TWO: Mini-presentation
What’s important when…?
Aiming to slash business overheads 要削减管理费用需要考虑哪些要点？
●Budget and management 预算和管理
●Long-term effects 长期效果
First of all ,business overhead expenditure needs to be budgeted and apportioned as fairly as possible to different departments of the business. Once we have set a clear budget plan, we’ll be able to manage the overheads costs by limiting budget spending and improving overhead productivity. And in case an over-expenditure occurs, we’ll be able to track the cause and check it in time.
Meanwhile, long-term effects should also be considered. In reducing overheads costs, we should not aim to seek instant success, we should put our overheads reduction plan in a greater perspective and evaluate their overall effects. Reduction measures should enable the company to tap its potential productivity and ensure its future development.
In addition to that, we also need to involve our staff member into the overheads reduction project, and try to see if
第15页共210页
真题3阅读和写作答案 VANTAGE3 KEY TO READING & WRITING TEST 1 Reading Part 1 1 B 2 D 3 C 4 A 5 B 6 C 7 A Part 2 8 B 9 A 10F 11 D 12 E Part 3 13 A 14 B 15 C 16 B 17 A 18 D Part 4 19 A 20 C 21 D 22 D 23 A 24 C 25 B 26 D 27 C 28 D 29 C 30 A 31 B 32 D 33 C Part 5 34 WITH 35 CORRECT 36 TO 37 CORRECT 38 SO 39 THESE 40 ABOUT 41 ALTHOUGH 42 HA VING 43 CORRECT 44 TOO 45 THAT Writing Part 1 From: Petar Koev T o: All Staff Date: 27 March 2004 Subject: Computer System I want to inform you that the computer system will be closed next Wednesday at 12 o'clock. The system will be down for at least two hours, please make sure that you have saved all your work. The whole system will ran on a new server which is faster. Thank vou. Band 5
In this part each candidate’s task is to choose one topic from a set of three, and to talk about it for one minute. Candidates have one minute in which to prepare and should use this time to make brief notes. The other candidate listens to the talk and is invited to ask one or two questions at the end. Candidates may make notes while listening to their partner. Each candidate is given a different set of three tasks from which to choose. General procedure A choice of three different topics One minute preparation while making notes A/B starts with the other listening---one minute Question asked 1. Customer relation: the importance of offering incentives to customers Offering incentives to customers can help you to strengthen your customer base and enhance customer loyalty. If you offer incentives such as vouchers, complementary tickets, miles, gifts in the promotion or sales, you will attractive more customers and get them buy your products or services. At the same time the image of your company will be improved and your brands are more likely to be known by customers. 2. Product promotion: how to ensure that products are promoted effectively at international trade fairs You should send a professional team of experts to arrange the promotion at the trade fair. They must be familiar with the products you want to promote at the fair. Meanwhile they must be good at dealing with clients especially foreign clients. You should use advanced technology to display your products at the fair. Necessary equipments such as DVD, overhead projector, high-definition screen can help you demonstrate the quality, function and specification of your products. You should design your show room and stand carefully to attract more customers. Your stand should be put up at an obvious place so that every customer can get an easy access to your products. 3. How to reduce labor turnover rates In order to reduce labor turnover rates we must take the following effective measures: Set up a clear staff appraisal process to make sure that the performance of every staff can be evaluated openly and honestly and their promotion is based on their contribution to the company. Thus no one will complaint about unfair promotion which once forced some of your staff to leave their jobs.
史上最全剑桥商务英语BEC考试资料下载 史上最全剑桥商务英语BEC考试资料下载2010-02-11 09:17 |(分类:-BEC & BULATS) 2009最新BEC考试资料汇总(包含08年以前资料) 注意：论坛要下注册一下，才能下载资料 人邮版bec真题第3辑_高级 人邮版bec真题集第2辑_高级. 求-BEC高级-人邮版“模拟试题册”听力 人邮版bec中级真题第三辑 人邮版bec中级真题第二辑 剑桥BEC真题第三辑（初级）听力--人邮版 人邮版BEC高级真题(第二辑)听力MP3 人邮版BEC高级真题(第三辑)听力MP3 BEC教材 新编剑桥商务英语初级【学生用书?教师用书?同步辅导】三册全集 新编剑桥商务英语同步辅导高级 新编剑桥商务英语学生用书高级2版.rar 新编剑桥商务英语教师用书高级2版 新编剑桥商务英语学生用书中级：2版 新编剑桥商务英语同步辅导（经科版）中级.pdf 新编剑桥商务英语教师用书初级.pdf 新编剑桥商务英语初级mp3(华夏版) 新编剑桥商务英语(高级)-学生用书-经济科学出版社mp3全集(下) 《新编剑桥商务英语中级学生用书》(BEC2)经济科学出版社[MP3] 新编剑桥商务英语(高级)-学生用书-经济科学出版社mp3全集(上) 新编剑桥商务英语(中级)-学生用书-经济科学出版社 新编剑桥商务英语自测练习与解答
初级 BEC初级精华（MP3+视频+讲义） NO-BOOK口语初级版(含文本) 剑桥商务英语证书(BEC)30天突破mp3--初级 按课程自己汇总的BEC初级、中级词汇 [下载]新编剑桥商务英语初级【学生用书?教师用书?同步辅导】三册全集石化出版社BEC初级习题集MP3[60M] [下载]新编剑桥商务英语教师用书初级.pdf [下载]新编剑桥商务英语初级mp3(华夏版) [下载]剑桥商务英语证书初级试题及听力MP3集萃[更新] [商务英语BEC][初级写作]新东方-初级商务英语flash-写作-刘军 [商务英语BEC][初级口语]新东方-初级商务英语flash-口语-李淼 [商务英语BEC][口语]初级商务英语口语讲义 BEC初级 BEC初级1998-1999真题.doc 考生必看：商务英语BEC初级模拟试题大汇总.doc 中级 BEC中级技巧试题词汇一本通 BEC中级短文听力训练技巧 人邮版bec中级真题第三辑 人邮版bec中级真题第二辑 BEC中级词汇与MBA联考英语词汇 BEC中级商务英语真题下载 人邮版bec中级真题第二辑 BEC中级技巧试题词汇一本通 BEC中级模拟试题3套附答案和其他中级资料 初级商务英语口语（BEC中级） BEC中级2008考试核心词汇（精彩例句版） [下载]2008BEC中级口语讲座课件（网络完全版） BEC中级阅读全真 独家发布：《BEC中级技巧试题词汇一本通》全套MP3(B已修复) [下载]新东方bec中级写作flash课件 [下载]BEC中级大礼包【口语听力阅读写作】 bec中级阅读_新东方耿耿 bec中级写作_新东方孙能武 bec中级听力_新东方高媛媛 [下载]BEC中级口语新东方谢娇岳
2019年商务英语考试BEC中级试题 单项选择题1、根据下面资料，回答题 Business Meetings It is important that ideas anD suggestions tableD at formal meetings are voiceD at the (0)..D..．time．This is achieveD by keeping to the (19).....． shown on the agenda．For example, there is no (20).....． in discussing ideas to do with Item Six on the agendA．when Item Two has not yet been (21).....． Such deviations from the agendA．may (22)......． in confusion among the people at the meeting; they may also (23).....． concentration if they see something as irrelevant. To make certain that the meeting proceeds in an orderly fashion, it is therefore useful to(24) .....．some grounD rules．First, everyone will neeD to understanD that they must(25) .....．their comments to the topiC．under discussion．The Chair can then encourage one person to speak at A．(26) .....．so that any ideas offereD can be discusseD anD (27)Once that person has finished, someone else can put (28)....． their ideas anD so on．If this procedure is adopted, the participants will be able to follow the various issues in A．consistent manner, which will help with the decision-making (29)....． later on．It will also (30).....that the quiet people at meetings get A．chance to (31)....． their say, rather than just their more outspoken colleagues．In (32).....． it is often the quiet people at meetings who generate the best ideas, because they are in the (33).....． of thinking before they speak. （19）应选A．structureB．directionC．orderD．arrangemer 2、根据下面资料，回答题 Buffet Zone Lucy Robertson starteD working at A．take-away fooD business to supplement her income during her
商务英语口语之希望与请求 1.We'd like to express our desire to establish business relationship with you on the basis of quality, mutually benefit and exchange of needed goods. 我们希望在保证质量、互惠互利以及交易彼此需要的货物的基础上和你们建立业务关系。 2.In order to extend our export business to your country we wish to enter direct business relations with you. 为了扩大我们在贵国的出口业务，我们希望和你们建立直接贸易关系。 3.Our hope is to establish mutually beneficial trading relations between us. 希望在我们之间能够建立互惠互利的贸易关系。 4.We looking forward to further extensions of pleasant business relations. 我们期待进一步保持愉快的业务关系。 5.It’s our hope to continue with considerable business dealing with you. 我们的希望是和你们保持可观的生意往来。 6.We looking forward to receiving your quotation very soon. 我们期待尽快收到你们的报价单。 7.I hope you see from the reduction that we are really doing our utmost. 我希望你能够看到我们事实上已经作出了最大程度的让价。 8.We hope to discuss business with you at your earliest convenience. 我们希望在你方便的时候和你洽谈业务。 9.We wish to express our desire to trade with you in leather shoes. 我们非常希望和你进行皮鞋的买卖生意。 10.We look forward to your early reply and trust that through our mutually cooperation we shall be able to conclude this transaction with you in the near further. 我们期待您的及时反馈，并且相信通过互相之间的合作，我们会进行越来越多的交易。 11.I hoped we can do business together and looking forward to hearing from you soon. 希望我们可以一起做生意，期待尽快得到您的回答。 12.I hoped we can cooperate happily. 希望我们合作愉快。 13.I hoped we can continue our cooperation. 希望我们能够继续合作。 14.We sincerely hope that this transaction will turn out to the satisfaction of both parties. 我们真诚地希望本次交易双方都能满意。 15.We hoped that this market trend will continue. 希望市场形势能够继续保持。
Module 6 第六单元 6.1 Recruitment Vocabulary recruitment 招聘 migraine (headache) 周期性偏头痛 body-piercing studio 人体穿环工作室（一种从事人体美容的地方）take a sick day 请一天病假 sales position 销售职务 sales figures 销售数据 apply for 申请 go in for an interview 参加面试 arrange an interview 安排面试 automated messages 自动应答信息 lottery 彩票win～中彩票，中奖 pay off the rest of his mortgage 付清贷款余额 mortgage 抵押，按揭 disciplinary procedures 惩戒程序，纪律程序 take someone on 录用某人 walk out 离职，罢工 dismiss解雇 sack 解雇，炒鱿鱼 fire 解雇 lay off 使下岗（临时）解雇 resign 辞职 take voluntary redundancy 自愿裁员，自愿接受裁退 make redundant 裁员 give notice 预先通知（解雇、辞职等） applicant 申请人 flexible 灵活的，善于变通的 stationery 文具 personal correspondence 私人信件 pension 养老金 retirement 退休 6.2Emailing Vocabulary inbox 收件箱 check the inbox 检查收件箱
最新商务英语（BEC）中级考试真题及答案 THE ART OF PERSUASION 'Let me send you our brochure'is probably the most commonly used phrase in business.But all too often,it can spell the end of a customer enquiry because many brochures appear to be produced not to clarify and to excite but to confuse.So what goes wrong and how can it be put right?Too often,businesses fail to ask themselves critical questions like,'Who will the brochure be sent to?''What do we want to achieve with it?'The truth is that a brochure has usually been produced for no other reason than that the competition has one. However,with a little research,it often transpires that what the client wants is a mixture:part mail shot,part glossy corporate brochure and part product catalogue-a combination rarely found. Having said that,the budget is likely to be finite.There may not be enough money to meet all three marketing needs,so the first task is to plan the brochure,taking into account the most significant of these.The other requirements will have to be met in a different way. After all,introducing the company's product range to new customers by mail is a different task from selling a new season's collection to existing customers.
课题一·商务英语交谈常见的几种情况 1. Greeting message 祝福 Hope you have a good trip back. 祝旅途愉快。 How are you? 你好吗? How is the project going on? 项目进行顺利吗? 2. Initiate a meeting 发起会议 I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空? I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。 We'd like to have the meeting on Thu Oct 30. same time. 十月三十号(周三),老时间,开会。 I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。 3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议 Shall you have any problem accessing the folders, please let me knows. 如果存取文件有任何问题请和我联系。 Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你,希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon. 期待您的反馈建议! What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做? What do you think about this? 这个你怎么想? Feel free to give your comments. 请随意提出您的建议。 Any question, please don't hesitate to let me know. 有任何问题,欢迎和我们联系。 Any question, please let me know. 有任何问题,欢迎和我们联系。 Please contact me if you have any questions. 有任何问题,欢迎和我们联系。Please let me know if you have any question on this. 有任何问题,欢迎和我联系。 Your comments and suggestions are welcome! 欢迎您的评论和建议! Please let me know what you think? 欢迎您的评论和建议! Do you have any idea about this? 对于这个您有什么建议吗? It would be nice if you could provide a bit more information on the user's behavior. 您若是能够就用户行为方面提供更多的信息就太感激了! At your convenience, I would really appreciate you looking into this matter/issue. 如果可以,我希望你能负责这件事情。
英语面试自我介绍 A类： B: May I come in我可以进来吗 A: Yes, please.请进。 B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。我叫xxx，我是应邀来贵公司面试的。 A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。请坐，我叫xxxx，是经理助理。 B: Nice to see you, .非常高兴见到你，吴先生。 A: Nice to meet you, too. Tell me about yourself and your past experience. 我也很高兴见到你。说说你自己和你过去的经历吧。 B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challenge and work well in high-stress environments. 我已经做执行秘书6年了。开始是为一家贸易公司工作.现在是一家信托公司。我和同事、客户、行政管理员以及老板相处得非常好。我能应付挑战，而且在高压力环境中也能工作很出色。 A: So why did you choose our company B:As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned. A: Sometimes we are very busy and need to work overtime. How do you feel about that 有时候我们工作很忙。需要加班。你觉得如何 B: That's all right. But could you tell me how often and how many hours I should work overtime 没关系。你能告诉我加班的频率和时间长度吗 A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual. 这得看情况。如果我们有重要的访问代表团。你必须留在我们身边。这种情况很正常。 A: What are your salary expectations 你期望多少薪水 B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position.
Module 1 第一单元 1．1 Different Ways of working 词语准备 regular hours 正常工作时间 flexible hours 弹性工作时间 freelance n．自由职业 teleworking n．电子化办公方式，电子办公 job-share vi & n．分担工作，工作分担制 job-sharing n．分担工作 shift work 轮班工作，倒班制 part-time n & adj．兼职 temping n．当临时工，任临时雇员 consultancy n．咨询公司，顾问公司，提供咨询服务 specialist advice 专业咨询 flexitime n．弹性工作(上班)时间(亦作flextime) hotdesking (hot-desking) n．办公桌轮用(指将职工分成不同的班次，以便他们 能共用一间办公室、一张办公桌和一台计算机) office gossip 办公室小道消息，办公室飞短流长 office news 办公室新闻 credit n．赞扬，功劳 managing director 总裁，总经理(美国英语也称chief executive或president) brainpower n．智能 worst-case adj．作最坏打算的，为最坏情况的，为最不利条件的scenario n．事态，局面 full-time adj．全日制的 delegate vt．授权，分派工作 availability n．利用(或获得的)可能性，可以利用的人(物)，人员、物资保证job-sharer n．与人分担工作的人 parental leave 父母假，育儿假，照顾新生儿女假 distractions n．让人注意力分散(分心)的事物 contact n．人脉，有影响的熟人，有用的社会关系 case-load n．工作量 daily log 日志 voice mail 语音信箱，语音邮件 self-organisation n．自我组织能力 disruptive adj. 造成混乱的 参考词语和表达： * routine type of person 按部就班的人 * have flexible management of time and work 灵活安排自己的时问和工作 * get support from each other 相互支持
剑桥BEC真题集第四辑（中级）口语修正版答案 What is important when Planning a presentation？ ●Audience ●Equipment needed Firstly，You need to know who is going to be the target audience. Whether the audience know anything about the topic of your presentation, What they are interested in, and Why they come to your presentation. Once you have found out something about the target audience, you need to keep in mind their interests and needs so as to make your presentation interesting and meaningful for the target audience. Secondly, you need to decide what kind of equipment will be needed for the presentation, e.g. over-head projector; clear transparencies; computer; microphone, acoustic for the venue where the presentation will take place. Also,You need to make sure that the equipment needed will be available on the day when the presentation will take place. what’s more, you need to check that all the equipment is in good condition and works well. What is important when selecting an interpreter for a meeting with foreign clients ●Experience ●Reliability Firstly, you need to select an interpreter who is experienced in interpreting for such meetings, the interpreter should have a wide knowledge about business management and familiar with the special terms and jargons for commercial negotiations, finance, law, etc. in addition, a background knowledge about the target country is also important too. Secondly, the interpreter for a meeting with foreign clients should be reliable in the following aspects: being punctual for the meetings,keeping information learned at the meetings confidential and interpreting accurately what is being discussed What is important when introducing a new product range onto the market ●Timing ●advance publicity Firstly ,the introduction should be made at an appropriate time, i.e. when the market is matured for having this new product range, in other words, there will be prospective customers to buy the products. If there are any competitors who are planning to introduce similar products onto the market, then it is necessary that the introduction should be made ahead of their introduction so as to grab as much market share as possible. Secondly, advance publicity is important in that it will pave the way for the introduction, i.e. to make it known to the general public. There are different ways to implement advance publicity. -- to have a news conference to declare the introduction --to advertise on TV/radio, in newspaper/magazines --to deliver samples of the new product (delivery can be made in the streets, in
BEC中级口试全真试题Part I Phase I I: Good morning/afternoon. I’m …and this is my colleague …. S/he’s just going to listen to us. Could I have your mark sheets, please? (To A) What’s your name? Where are you from? A:回答 I: Thank you. (To B) And you? B:回答 I: Thanks. Do you work or are you a student, B? B: 回答 I: (What do you do? What do you study?) B:回答 I: What about you, A? (What do you do? What do you study?) A: 回答I: What do you like most about your job/studies, A? A:回答 I: (Why?) A:回答 I: What about you, B? B:回答 Phase II 1 I: A, which specific skills will you need most in your career? (Why?) A:回答 I: How about you, B? (Why?) B:回答 I: B, what qualities does a good employee need to have? (Why?) B:回答 I: What do you think, A? A:回答 I: A, to what extent is it possible to train people in interpersonal skills? (Why/Why not?) A:回答 I: B, which special qualities do you think managers n eed to have? (Why?)
BEC 剑桥商务英语中级考试真题 为了让大家更好的学习商务英语BEC 考试，小编给大家整理了BEC 商务英语中级考 试真题 ,下面小编就和大家分享，来欣赏一下吧。 真题一 When to Recruit? 0 In a small business, deciding when to take on new staff is a delicate calculation. On 00 the one hand, if you are increase your workforce, you might find it difficult to cover 34 for the increased costs straight away. On the other hand, extra staff could 35 enable you to spend more time on activities such as marketing, which in the 36 end should meanthe increased profits. A useful way of deciding when to increase 37 your workforce is to ask yourself if you can make enough of extra sales to meet 38 the cost of taking on with an extra employee. But even if you are not able to 39 increase your sales immediately you may still be able to employ someone. 40 In this such case, however, you must keep your business going until you have built 41 your sales up to the new level you need. If in the end you are clever enough to 42 get your timing so right, you will not want to throw away your advantage by 43 employing the wrong type person. The whole process of advertising and 44 interviewing can take around many months, so finding you made a mistake and 45 need to recruit again it can have a very serious impact on the future of your business. 《When to recruit? 》，何时招人 ?文章是讲的小公司招人的一些注意事项，应该如何 判断招人的时机。 34 题， cover 是及物动词，后面直接接宾语，不需要用for 。cover 在此处的含义是“ to be enough money to pay for something 。” 35 题，正确的。 36 题，这句的意思是说招人可以反过来增加收益。mean (the) increased profits ，意 味着增加的收益。并不是特别指代，不需要使用定冠词the 。 37 题， make 是及物动词，直接后面接名词， make enough extra sales ，不需要 of 。