酒店情景英语对话
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酒店英语口语对话
酒店英语口语对话酒店英语口语对话作为酒店每天都会遇到形形色色的客人和状况,为了帮助大家，店铺分享了一些在酒店可能会出现的英语口语对话，希望能帮到大家! 酒店英语口语对话1R: Good afternoon! This is front office. May I help you?G: This is room 1414.I want to ask which one facility needs to pay extra in the hotel.R: Only the spa and massage is for a fee, the others are all free. G: I know it, thank you.R: It is my duty, I am very glad that I can serve you.酒店英语口语对话2R: Good afternoon!Mrs. zhang. Are you checking out now?G: yes. I know I’m a few minutes late.R: It’s not a problem. How was everything?G: The room was great. The bed was really comfortable. And I wasn’t expecting my own mini-bar.R: I’m glad that you like it. Thank you for waiting. The total rate of your room is $300, including service charge. Would you like to check it? G: OK. Let me to see. The figure seems right.R: Here’s your change and receipt. If you need I’ll call the bellboy and he can help you.G: yes. Thank you for your help.R: you’re welcome.Thank you for staying in our hotel. welcome to our hotel again.R: It is my duty, I am very glad that I can serve you.酒店英语口语对话3(R：receptionist G：Guest)R: Good morning, Madam. There is front office. What can Ido for you? G: Good morning. I’d like to check in, please.R: Do you make a reservation?G: A reservation? No.R: May I have your name, madam?G: Shawna Zhang.R:Mrs.Zhang，What kind of room would you like?G: I want to a queen room with bath or shower, and the room with a balcony is better.R: Ju st a moment. I’ll check it up for you.Thank you for waiting. There are two kind of room cater your requirement. Would you like a room with a front view or a near view? G: Let me see. I think near view room is more suitable for me. Can you tell me the rate of the room?R: sure. The daily rate of the queen room is $100.G: As far as I know. It is the off season now. So can I get a discount?R: yes. Staying in our hotel you can get 20 percent discount after the second night.G: that’s great.R: How long will you stay with us? Mrs. zhang.G: Three days.R：I see. May I have your ID card and telephone number please? G: sure. That’s……R: How would you like to make payment, by credit Card or by Cash? G: well, I choose to pay the room rate by cash.R: Would you please pay $500 as deposit? We will return the balance to you when you check out.G: OK. Here you are.R: Now everything is in order. Your room number is 1414. And here is your room card. Please make sure that you have itwith you all the time. G: OK. I’ll tak e good care of it.R: If you are ready, I will call the bellboy and he will take you to your room.G: Thanks a lot.R: You’re welcome. I hope you will enjoy your stay with us.G: I will try. Thank you!。
关于酒店情景英语对话
关于酒店情景英语对话在小学英语教学中,教师不仅要教会学生对话的内容,还要将对话的技巧教授给学生,这样学生才能够更好地学习英语对话,提升英语成绩。
店铺整理了关于酒店情景英语对话，欢迎阅读!关于酒店情景英语对话一Dealing with leaving Procedure办理离店手续Bell Captain (BC): This is the Bell Captain’s Desk. May I help you?这里是礼宾台，有什么可以帮到您的吗?Guest (G): I’m going to check out soon. Could you pick up my luggage, please? 我要退房了，你能上来拿行李吗?BC: Certainly, sir. May I have your room number, please?可以的，能告诉我您的房间号码吗?G: Yes. It’s 2932. 。
好的，2932房。
BC: Room 2932.We will send a bellman immediately. Could you wait in your room, please?2932房，我们会马上派一名行李员上去，您在房间里等，行吗?Bellman (B): Good morning, sir. I’ve come for your bags.早上好，先生，我是来帮您出行李的。
G: Thank you. Could you take these two suitcases, please? I’ll bring t he shoulder bag with me.谢谢，你帮我拿这两个行李箱好吗，我拿背包。
B: Certainly, sir. Two suitcases? 好的，两件行李箱是吗?G: Yes. 是的。
B: Is there anything valuable or breakable in them?里面是否有贵重物品或者易碎物品呢?G: No. 没有。
酒店英语口语对话简单带翻译
酒店英语口语对话简单带翻译一、预订房间客人：Hello, I’d like to make a reservation for a single room for two nights, please.（你好，我想预订一个单人间，两晚，谢谢。
）服务员：Sure, could you please tell me the dates you’ll be staying?（当然，请问您将入住的日期是？）客人： I will arrive on the 15th and check out on the 17th.（我将于15号入住，17号退房。
）服务员： Great. May I have your name, please?（好的，请问您的姓名？）客人： My name is John Smith.（我叫约翰·史密斯。
）服务员： Thank you, Mr. Smith. Your room is booked.（谢谢，史密斯先生。
您的房间已经预订好了。
）二、入住手续服务员： Welcome to our hotel, Mr. Smith. Could you please fill out this registration form?（欢迎来到我们的酒店，史密斯先生。
请填写这份登记表。
）客人： Sure, here you go.（好的，给你。
）服务员： Thank you. Here is your room key. Your room number is 302 on the third floor.（谢谢。
这是您的房间钥匙。
您的房间号码是302号，三楼。
）客人： Thank you. Is breakfast included in the room rate?（谢谢。
早餐费用包含在房费里吗？）服务员：Yes, breakfast is included. It’s served from 7:00 a.m. to 10:00 a.m. in the dining hall.（是的，包含早餐。
(完整版)酒店常用的英语情景对话
酒店常用的英语情景对话现在国人出去外面的多了，那么外面去到外面要住酒店时，怎么跟人家表达呢?下面，小编在这给大家带来酒店常用的英语情景对话，欢迎大家借鉴参考!入住(F: Frontdesk G: Guest)F: Welcome to the Beachside Inn. How may I help you?欢迎来到海边酒店。
能为您做点什么吗?G: I’d like a room, please.我要住店。
F: Would you prefer a single or a double?你是要单人间还是双人间呢?G: A double, please. How much is that?双人间，价格是多少?F: It’s $145.00 a night. How many nights will you be staying?145美元每晚，你要住几晚呢?G: Just tonight.就今晚。
F: OK. One night comes to $145.00 plus tax. May I have your name please?一晚含税总共145美元。
您的名字是?G: It’s Davies. Robertson Davies.我是达维斯。
F: And how do you spell that, sir?怎么拼写呢?G: It’s D-A-V-I-E-S.是D-A-V-I-E-S。
F: So that’s D-A-V-I-E-S. How would you like to pay for the room?好的，你想要如何付款?G: Do you take VISA?能用VISA卡吗?F: Yes, we do. We take VISA,Mastercard, and American Express.可以，我们接受VISA卡，万事达卡，美国运通。
G: Great. I’ll pay with VISA then.What time is checkout?我用VISA付款，退房时间是?F: Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?10点退房。
酒店英语口语情景对话
酒店英语口语情景对话对话一：预订房间A: 早上好，欢迎光临酒店。
您需要预订房间吗？B: 是的，我需要预订一个双人间，入住时间是下周五。
A: 好的，我们有很多房间可供选择，请问您对房间的要求有什么？B: 我希望房间有一个大床和免费的无线网络。
A: 没问题，我们有符合您要求的房间。
您需要入住几晚？B: 我需要入住两晚。
A: 好的，请问您的姓名和联系方式是什么？B: 我的名字是张三，联系方式是。
A: 好的，预订完成后，我们会给您发送确认短信。
谢谢！B: 谢谢您的帮助！对话二：办理入住手续A: 晚上好，欢迎光临！您预订的是双人间，对吗？B: 是的，我是张三。
A: 您的预订已确认，这是您的房卡和钥匙，房间号是302。
B: 谢谢！A: 您需要支付押金500元，退房后会退还给您。
B: 好的，我可以用信用卡支付吗？A: 当然可以，我们接受信用卡付款。
您需要在离店时结算所有费用。
B: 了解，我会记住的。
A: 好的，请您填写一下入住登记表，包括您的姓名、国籍和护照号码。
B: 好的，我马上填写。
A: 感谢您的合作，祝您入住愉快！对话三：客房服务A: 早上好，有什么可以为您效劳的？B: 我的房间没有毛巾和洗漱用品，可以补充一下吗？A: 当然可以，我会马上给您送去。
B: 谢谢！还有一个问题，我需要一份早餐送到房间，大约几点可以送到？A: 我们可以在早上7点到10点之间送到您的房间，您需要什么样的早餐？B: 我想要一个咖啡和面包。
A: 好的，我会安排给您送早餐。
有其他需要的事情吗？B: 暂时没有了，谢谢您的帮助！A: 不客气，请随时告诉我们如果有其他需求。
对话四：结账离店A: 午安，您准备好结账离店了吗？B: 是的，我准备好了。
A: 您的账单总金额是800元，包括房费和其他消费。
请问您以什么方式支付？B: 我可以用支付宝支付吗？A: 当然可以，请打开您的支付宝扫描这个二维码进行支付。
B: 好的，我已经支付完成了。
A: 谢谢！这是您的和退还的押金。
酒店常用的英语口语情景对话(最新)
1.酒店常用英语口语情景对话F: Welcome to the Beachside Inn. How may I help you?欢迎来到海边酒店。
能为您做点什么吗？G: I’d like a room, please.我要住店。
F: Would you prefer a single or a double?你是要单人间还是双人间呢？G: A double, please. How much is that?双人间，价格是多少？F: It’s $145.00 a night. How many nights will you be staying?145美元每晚，你要住几晚呢？G: Just tonight.就今晚。
F: So that’s D-A-V-I-E-S. How would you like to pay for the room?好的，你想要如何付款？G: Do you take VISA?能用VISA卡吗？2.英语口语学习方法1.模仿。
怎样提高自己英语口语的有效方式第一步就是要学会模仿，找一些原版英语录音的材料来进行对单词、短语、句子等的模仿。
也可以找一些英文原版的电影跟着有声有色地模仿，从而尽量要求自己的语音语调，甚至神情语气跟原来的差不多。
2.朗读。
第二步是大声朗读。
其实朗诵就相当于模仿，需要自己找音频资料去模仿语音语调。
在进行朗读模仿时，要学会听自己的发音和资料中的有什么地方不同，反复去练习纠正。
3.复述。
复述不是背诵，复述就是用自己的语言描述自己听到的故事或看到的文章，去掉原文和组织结构，用自己的理解和思考来讲述故事的内容，复述是提高英语口语的有效方法之一。
一开始可以先复述文章的中心思想，然后再逐步增加难度。
5.坚持写日记。
用英语写日记是提高英语口语和其他英语能力的好方法。
写日记既可以锻炼自己在词组的运用、语法知识等的能力，也可以锻炼自己的英语思维能力。
3.学习英语口语的方法1.认识口语学习的重要性注意英语的发音和口音：学习英语时，很多学生都纠结于应该说美式英语还是英式英语。
酒店英语日常对话
国外酒店英语对话大全国外酒店英语对话大全1．I ’ll take a look at the hotel ’s booking situation s booking situation．．我来查看一下本店房间的预订情况。
2．I ’m glad that we m glad that we’’ll be able to accept your extension re －quest quest．．很高兴我们有办法接受您延长住宿的要求。
3． But I But I’’m afraid that it will be necessary for us to ask you to change rooms for the last two nights nights．． 不过，恐怕最后两天我们得请您搬到别的房间去。
4． We have already let your room to another gentleman ．我们已经把您住的房间租给了另外一位先生。
5． That That’’s no problem at all s no problem at all．．没问题。
没问题。
6．And here is your key And here is your key，，Mr Mr．．Bradley Bradley．．Your room number is 1420．给您房间的钥匙，布拉德利先生。
您的房间号码是14201420。
7．It is on the 14th floor and the daily rate is ＄9090．．房间在14层，每天的房费是90美元。
美元。
8． Please make sure that you have it with you all the time ．请务必随时带着它。
请务必随时带着它。
9． My business negotiation has progressed much more slowly than I had expected ．我的业务谈判进行得比我原先预料的慢了许多。
酒店英语对话场景案例
酒店英语对话场景案例Case 1: At the Reception Desk 前台接待员Guest: Hello, I have a reservation for a double room.前台接待员：早上好，我已经为您预订了一个双人间。
Guest: Can I check in now?客人：我现在可以办理入住手续吗？Receptionist: Yes, please fill out the registration form.前台接待员：是的，请填写登记表。
Guest: What is the check-out time?客人：退房时间是几点呢？Receptionist: You can check out until 12 noon.前台接待员：直到中午12点前退房。
Case 2: In the Restaurant 餐厅里Guest: Can you recommend some local dishes?客人：你能推荐一些当地菜肴吗？Waiter: Yes, the spicy noodles are very popular.服务员：是的，辣面条很受欢迎。
Guest: I'll try it. Could you also bring me some coffee?客人：我会试试。
你能给我带些咖啡吗？Waiter: Of course, coffee is our specialty.服务员：当然，咖啡是我们的特色。
Case 3: In the Room 在房间里Guest: The room is very comfortable.客人：这个房间很舒服。
Housekeeper: Yes, we have upgraded the mattresses recently.客房服务员：是的，我们最近升级了床垫。
Guest: ThankThe bathroom is also very clean. 客人：浴室也很干净。
酒店前台英文情景对话
酒店前台英文情景对话随着经济全球化的发展，英语已然成为国际交流的主要语言。
在世界各国文化交流与融合中，英语变体随之产生。
小编精心收集了酒店前台英文情景对话，供大家欣赏学习!酒店前台英文情景对话1C : Good afternoon , sir . Welcome to our hotel . May I help you ?G: Yes. I booked a room one week ago .C: May I have your name please , sir ?G: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposi t . Is that correct ?G: That’s it .C: Would you please fill in this registration card , sir ?G: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…G: October 24.C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it withyou all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.酒店前台英文情景对话2C: Good morning. Can I help you?G: Yes. I would like to check out. Could I have my bill. Please?C: Certainly, sir, May I know your name and your room number, please ?G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card ?G: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .酒店前台英文情景对话3C: Good afternoon, madam. Can I help you?G: Good afternoon, I want a single room, please .C: Have you made a reservation?G: No, I haven’t.C: How long do you want to stay?G: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passport?G: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, please?G: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.酒店前台英文情景对话4C: Good morning. Can I help you?G: Yes, I’d like to check out now .C: Can I have your name and room number, please ?G: John smith, room 1208 .C: May I have your room key, please ?G: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?G: I’m sorry . What’s the 20 Yuan for ?C: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. Smith ?G: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .酒店前台英文情景对话5C: Good morning . This is room reservation . May I help you ?G: Yes , I’d like to book a room , please .C: Fine , For which date ?G: For Oct. 1st .C: For how many nights ?G: Two nights.C: A single room or a double room ?G: A double room .C: Could you give me your name , please ?G: Mr. John Cook .C: May I have your telephone number , please ?G*************C: What time do you expect to arrive , sir ?G: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd . G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .。
酒店英语情景对话大全
酒店英语情景对话大全对话教学是英语教学的一个重要组成部分,它是培养学生交际能力的重要途径。
而学习英语的目的就是要让学生学会与人交流。
小编精心收集了酒店英语情景对话，供大家欣赏学习!酒店英语情景对话1C:Good morning,sir.Can i help you?早上好，需要我帮忙吗?G:I'd like to pay my hotel bill now.My name is Harry Carpenter in Room 909.我想支付我的酒店账单，我的名字是哈里卡彭特909室。
C:Just a moment please,Mr.Carpenter...Sorry to have kept you waiting,Here's your bill.The total is RMB 4050 Yuan,including 15 percent surcharge.请稍等。
对不起让你久等了。
这是您的账单共4050元，其中包括15%的附加费。
G:What!4050 Yuan!Is there a mistake?什么!4050元!是否有错误?C:Please examine the bill carefully and see if there's any mistake.请检查您的账单，并仔细查看是否有任何错误。
G:Of course,I'll check it.1600 Yuan for the taxi.That's really a surprise!好的，我看看。
1600元的出租车。
这真是贵的离谱!C:The taxi is rented either by the day or by the mile.In any case,you're expected to pay for extra hours and miles.I understand that you rented the taxi by the day,but one evening you went to see an opera,which means an extra of 100 Yuan.Your taxi charge is 500 Yuan per day.租用的出租车无论是按天计还是按里程数计.在任何情况下，你都要支付额外的时间和里程数。
酒店初级英语情景对话
酒店初级英语情景对话一、房务部（前厅）1、Making a Reservation 预订客房Reservationist（R): Good afternoon。
What can I do for you?下午好,我能帮您什么吗？Client (C）: Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好，这里是北京外贸公司,我想订一间套房，有吗？R：Certainly, can you give me your name please，sir？有的，先生，可以告诉我您的名字吗？C: West，W—E-S—T.R: Thank you, Mr。
West. But by the way, how long will you stay here? 谢谢，WEST先生。
请问你要住多久呢？C: I’ll stay here for quite a long time.我将会住很长一段时间的。
R：I'm glad you will be staying at our hotel for a long time。
很高兴你将会在我们酒店长住.C: How much is the suite, please？请问套房多少钱呢?R：Your suite is 320 yuan （RMB）per day。
您订的套房一天是320元。
C: Does that include attendance?有包括服务费吗？R：Three hundred and twenty yuan a day，service included。
320元一天，包含服务费.C: Meals included？餐费有包含在内吗?R: Meals are extra，not included.餐费是另外算的,不包含在内。
住酒店日常英语口语对话【四篇】
【导语】出国旅游免不了去⼊住酒店，学习⼀些基本的英语⼝语对话，更有利于提升⾃⼰的能⼒，下⾯是⽆忧考整理的住酒店⽇常英语⼝语对话【四篇】，⼀起来了解下吧！【篇⼀】住酒店⽇常英语⼝语对话 A:Good morning, sir. How may I help you? A:早上好，先⽣。
有什么可以为您效劳的吗? B:Good morning! Do you have any rooms available at the moment? B:早上好，请问现在有空房吗? A:Yes, we do. What kind of room would you like? A:是的，先⽣。
您想要什么样的房间呢? B:I'd like a suite for four nights. B:我想要⼀间套房，住四晚。
A:Please wait a moment while I check availability. Ah, I'm sorry, sir. We only have a double room available now. A:请稍等。
我为您查⼀下。
啊!很抱歉，先⽣，我们现在只有双⼈间了。
B:That's all right. How much do they cost? B:那也可以。
双⼈间是怎么收费的? A:Each night costs 320 RMB, but for a four night stay, we can offer a discount of 15% . A:每晚⼈民币320元。
但如果您住四天，可以打15%的折扣。
B:How much in total? B:⼀共需要多少钱? A:1088 RMB. A:⼈民币1088元。
B:Is breakfast included? B:这个费⽤⾥包括早餐的费⽤吗? A:Yes, it is. You also have free use of the leisure facilities here. A:是的，⽽且您还可以免费使⽤这⾥的休闲设施。
酒店英语情景对话
酒店英语情景对话1.have you used any hotel services this morning or had breakfast at the hotel dining room，mr.green?格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐?2.yes，my friend and i just had breakfast at the dining room，but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。
3.the total for the eight days is five hundred sixty yuan and eighty fen.8天来总计是560元8角。
4.i think i'll take the one with a front view then.我想我还是要阳面的吧。
5.how long will you be staying?您打算住多久?6.we'll be leaving sunday morning.我们将在星期天上午离开。
7.and we look forward to seeing you next tuesday.我们盼望下周二见到您。
8.i'd like to book a single room with bath from the after-noon of october 4 to the morningof october 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9.we do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
10. what is the rate， please?请问房费多少?11.the current rate is$ 50 per night.现行房费是50美元一天。
酒店情景对话200句
酒店情景对话200句1) Good morning (afternoon, evening),sir (madam).早上好(下午、晚上好)，先生(夫人)2) How do you do? (-- how do you do ?)您好！3) Hello (or hi )!您好！4) How is everything (with you )?(您的)一切都好吗？5) How are you getting on ( or along ) these days?这几天过得怎么样？6) How are you ? (- Fine, thank you. And you?)您的身体好吗？7) Glad (nice) to see you. 见到您很高兴。
8) Welcome to our hotel. 欢迎到我们的酒店来！9) It's nice to meet you again, Mr. Johnson. 再次见到您太好了，约翰逊先生。
10) Good –bye.(or bye-bye)再见！11) Good night.晚安(晚间告别用)12) Have a good rest.祝您休息好！13) See you later (tomorrow).以后(明天)见！14) Hope to see you again soon.希望不久再见到您！15) Have a good time.祝您过得愉快！16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！17) Please don't leave anything behind.请不要遗忘你的东西。
18) Mind (or watch) your step!请走好！19) We wish you a pleasant journey.祝您旅途愉快！20) Have a nice trip!一路平安！21) All the best!万事如意。
酒店常用英语口语对话带翻译
酒店常用英语口语对话带翻译场景一：预订房间 Booking a Room客人：Excuse me, I’d like to book a room for this weekend. 接待员： Sure. How many nights will you be staying? 客人：Two nights, from Friday to Sunday. 接待员： Great. We have different room types available. Would you prefer a single or double room? 客人：I’d like a double room, please. 接待员：Perfect. Could I have your name and contact information, please? 客人： My name is John Smith. My phone number is 123-456-7890. 接待员： Thank you, Mr. Smith. Your room is booked for this weekend.客人：打扰一下，我想订一个房间这个周末。
接待员：当然。
您打算住几晚呢？客人：两晚，从星期五到星期日。
接待员：好的。
我们有不同类型的房间可供选择。
您想要单人房还是双人房？客人：请给我一个双人房。
接待员：好的。
请问您的姓名和联系方式？客人：我叫约翰·史密斯。
我的电话号码是123-456-7890。
接待员：谢谢您，史密斯先生。
您的房间已经预订。
场景二：办理入住 Checking In接待员： Welcome to our hotel! Do you have a reservation with us? 客人： Yes, I do. My name is Mary Johnson. 接待员：Great, Ms. Johnson. May I see your ID and credit card, please? 客人： Of course. Here you go. 接待员： Thank you. Your room key is ready. You are staying in room 302 on the third floor. 客人： Thank you. What time is breakfast served in themorning? 接待员： Breakfast is served from 7 am to 10 am in the restaurant on the ground floor.接待员：欢迎光临我们的酒店！您预订了房间吗？客人：是的，我预订了。
酒店场景中英文对话
酒店场景中英文对话场景一：办理入住手续Receptionist: Good afternoon! Welcome to our hotel. How can I help you?前台: 下午好！欢迎来到我们酒店。
请问我能帮您什么？Guest: Hi, I have a reservation under the name Li Ming客人: 你好，我预订了一个房间，名字是李明。
Receptionist: Let me check. Yes, Mr. Li. I see your reservation here. Can I have your ID and credit card, please?前台: 让我查一下。
好的，李先生，我看到了您的预订。
请出示您的身份证和信用卡。
Guest: Sure, here they are.客人: 当然，给您。
Receptionist: Thank you. You’ve booked a deluxe room for three nights. Is that correct?前台: 谢谢。
您预订的是豪华房，住三晚，对吗？Guest: Yes, that’s correct.客人: 是的，没错。
Receptionist: Great. Here is your room key. You are in room 305 on the third floor.前台: 很好。
这是您的房卡。
您的房间在三楼的305号。
Guest: Thank you. What time is breakfast served?客人: 谢谢。
早餐几点开始供应？Receptionist: Breakfast is served from 7 AM to 10 AM in the dining areaon the second floor.前台: 早餐供应时间是早上7点到10点，在二楼的餐厅。
酒店英语情景对话大全
酒店英语情景对话大全情境语境在英语对话教学中起到了非常重要的角色,直接影响初中英语教学的质量和教学的效果。
小编精心收集了酒店英语情景对话，供大家欣赏学习!酒店英语情景对话1A Hello,this is QuaCheng hotel,is there anything I can help you,sir?你好，这里是泉城大酒店，请问您需要什么服务B Yes, I'd like to book a room.我需要预订一间房A Sure,we have different type of rooms,which would you like to choose?我们酒店有不同类型的房间，您需要哪种房间呢?B I'm not very certain,could you give me a brief introduction,please?我不是很确定，你能不能给我做一下简单的介绍?A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnel in your hotel to open the window and clean the room before I arrive there.Is that ok?谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。
嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗?A Ok,sir,I already taken some notes about your requirements.Now let me check the room on mycomputer.Well,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else?好的，先生，我已经记下了你的要求。
酒店英语情景对话
酒店英语情景对话酒店英语情景对话每个行业都有自己独特的行业语言，下面就让店铺带大家来看看酒店英语情景对话吧，欢迎大家阅读学习。
酒店英语情景对话篇1情景一：酒店顾客请服务人员帮忙送洗衣服服务员:Can I help you?您需要帮忙吗?比尔:I have some laundry to be done.我有些衣服需要洗服务员:Certainly，sir. Could you fill out the laundry form.please?好的.先生.请您添一下这个单子.比尔:May I use your pen?我能用一下你的笔吗?服务员:Sure.Here you are.当然.给您比尔:Thanks. Oh.I don't want these shirts starched.谢谢.对了.这些衬衫不需要浆的.服务员:No starch. I understand.sir.不浆.我了解.先生.比尔:When will they be ready?什么时候能洗好?服务员:We will deliver them tomorrow evening around 6.明天晚上六点左右我会给您送去比尔:Fine, Thanks a lot.好的.谢谢情景二：酒店保洁询问能否打扫房间服务员:Housekeeping. May I come in?客房服务.可以进来吗?莉莉:Yes, please.请进.服务员:When would you like me to do your room, madam?您要我什么时间来给你打扫房间呢.女士?莉莉:You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me?如果您愿意.现在就可以打扫.我正想下去吃早饭呢.你进来了.在打扫前.能不能先帮个忙?服务员:Yes, what is it?好的.什么事?莉莉:I would like you to go and get me a flask of hot water. I need some hot water to wash down medicine after breakfast.我想请你给我拿一瓶开水来.早饭后我需要热水喝药.服务员:I'm sorry that your flask is empty. I'll go and get you another full one at once.很抱歉您的水壶空了.我马上去给您拿一瓶满的来.莉莉:Thank you.谢谢.情景三：入住酒店时与侍者的对话Bell boy:Good morning sir ,welcome to The ritz-carlton Shanghai!早上好，欢迎来到上海丽思卡尔顿酒店Guest:Good morning,How are you?早上好，你好吗?Bell boy:Pretty good,How many pieces of luggage do you have?非常好!请问您有几件行李呢?Guest:Just one behind in the taxi!就是出租车后面的一件!Bell boy:Have you made a reservation ,sir?请问您有预定吗?Guest:Absolutely!没错!Bell boy:This way sir! I will show you to the reception.这边请先生，我带您去前台办理入住!情景四：接线生告诉客人来酒店的乘车路线O:Good moring,Jinjiang Hotel.May i help you?早上好，锦江饭店。
酒店英语情景对话
酒店英语情景对话关于酒店英语情景对话对话，指两个或更多的人用语言交谈，多指小说或戏剧里的人物之间的。
接下来由小编为大家整理出关于酒店英语情景对话，仅供参考，希望能够帮助到大家！酒店英语情景对话1Hello,Mr.Konnor This is Reception.您好，Konnor先生吗？这里是前台接待处。
A taxi will be waiting to take you to the airport at 6:00 tomorrow morning.出租车将在明天早上6:00等着接您去机场。
Great.And how much will it be太好了，大约多少钱？To the airport it should be about 60 yuan.去机场大约60元。
I’d like to check out.我想结账离店。
Have you settled bill您结账了吗？No.I’d like to do that now.还没有，我想现在结账。
You can settle your bill at the Finance Department on the fourth floor.您可以在四楼的财务部结账。
Okay.I’ve paid my bill.好了，我已经结完帐了。
Hello.I’ve come to pay my bill.您好，我来结账。
Okay.Just a moment please.Let me get our copy。
好的。
请稍等，我拿一下我们的账单。
will that be cash or charge请问是付现金还是记账？Charge.I’ll put it on my American Express.记账。
请计入我的'运通卡。
May I take your order now, sir先生，现在可以帮您点菜了吗？Yes, please. I’d like to start with the chicken soup.可以了。
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酒店情景英语对话PARTⅠTHEFRONTOFFICEINTRODUCTIONThemanager’sRemarksTheaimofahotelistocreateahomeawayfromhomeforallthetravellingguestswhoneedrest,foo danddrink.Thefrontofficeofahotelisnotonlyits“shopwindow”butalsoits“nervecenter”.Thefron tofficestaff’sefficiencyandpersonalityareofgreatimportancetoguest’svacationorbu siness,andindeed,thehotel’soperationitselfaremadeorruined. Thefrontofficestaffseemto“doitall”-receivereservations,registerguests,assignroo ms,distributebaggage,storeguests’valuables,provideinformation,delivermailsandmes sages,exchangeforeigncurrencies,checkroomoccupancies,checkguestsoutandsoon. Inordertofulfilthesetasks,thestaffmusthaveaneatandsmartappearance,goodmanners,ada ptability,knowledgeoflanguagesandaheadforfigures.Themostimportantofallthequalitie sisareallikingforpeopleandawarmdesiretohelpthem.Besides,frontdeskstaffshouldencourageandsettletheguests’complaints.Thatwillsooth eanunhappyguestandrevealthehotel’sproblemssothattheoperationcanbebettered. Inshort,allstaffoughttorememberthatthehotelwillenjoygreaterfinancialsuccessonlywi ththegreatersatisfactiontheguestsreceivefromthe“homeawayfromhome”.WordListRemarkn.陈述、言语Nerven.神经Realizationn.实现Operationn.经营Ruinυ.崩溃、毁灭Reservationn.预订Registerυ.登记、注册Assignυ.分配、指定Baggagen.行李Distributeυ.分发Deliverυ.投递、递交efficiencyn.效率personalityn.个性smartα.活泼的、精明的appearancen.外表goodmanners彬彬有礼adaptabilityn.适应性figuren.数字settleυ.解决、安定complaintn.投诉、抱怨sootheυ.安抚revealυ.显示Occupancyn.居住、占用Currencyn.货币financialα.财政的、财经的satisfactionn.满意UsefulExpressionsNotonly…butalso…不仅…而且…toseento似乎，好像……alikingfor对……喜爱Sothat…以便TocheckSB.Out结某人的帐（以使之可离开旅馆）inorderto为了……oughtto应当……inshort简言之，总而言之UNIT1RoomReservations1-1AlongDistancecallReservationScene:HenryBellow(B)andMargaretBellow(M),anAmericancouple,aregoingtospend theirHolidaysinChina.NowMr.BellowismakingareservationatHaitianHotelin Shanghaithroughalongdistancecall.Reservations(R):ShanghaiHaitianHotel.ReservationDesk.CanIhelpyou?B:I’mcallingfromNewYork.I’dliketobookaroominyourhotel.R:Whatkindofroomwouldyoulike,sir?Wehavesinglerooms,doublerooms,suitesand DeluxesuitesinJapanese,British,Roman,Frenchandpresidentialstyles.B:ABritishsuite,please.R:Wouldyoulikebreakfast?B:No,thanks.R:Canyougivemeyournameplease,sir?B:Bellow.B-E-L-L-O-W.R:Thankyou,Mr.Bellow.Andyourarrivalanddeparturedates?B:FromMay26th toMay29th.R:Verywell,Mr.Bellow.BritishsuitewithoutbreakfastfromMay26th toMay29th.AmI Correct,Mr.Bellow?B:Yes,thankyou.R:Whattimewillyoubearriving,Mr.Bellow?B:Around5:00p.m.R:Allright.You’llbeexpectedtobeherethen.B:That’sfine.Thankyou,madam.Good-bye.R:Good-bye.1-2AGroupReservationScene:Thetelephonerings.TheReservations(R)answersthephone.R:Reservations.MayIhelpyou?Client(C):Yes.TheAmericanPeople-to-peopleEducationDelegationwillbevisitingShangha iAttheendofthismonth.I’dliketobook10doubleroomswithtwinbedsforfivedays.R:Forwhichdates?C:ForMay23rd,24th,…and27th.R:Onemomentplease,sir.(Thereservationscheckthelist.)Yes,wecanconfirm10roomsforfivedays.C:Thankyou.Isthereaspecialrateforagroupreservation?R:Yes,thereisa10percentdiscount.C:That’sfine.R:Bytheway,howwilltheybegettingtoShanghai?Willtheybecomingbyair?C:Yes.R:Couldyougivemetheflightnumber,please,incasetheplane’slate?C:Oh,sorry.Idon’tknowtheflightnumber,butI’llletyouknowbyphonetomorrow.R:Thankyou,sir.C:Oh,yes.Accordingtotheprogram,they’llhaveameetingonthe25th.Haveyougotabig? Conferencehall?R:Yes,sir,wehaveaverynicemulti-functionhall,butyou’llhavetospeaktothemanager Aboutthat.PleaseholdonamomentandI’llseeifIcanputyouthrough.1-3ALocalCallReservationScene:TheReservations(R)answersthephoneassoonasitrings.R:Reception.CanIhelpyou?Client(C):I’dliketobookasingleroomwithshowerforMr.GeorgeSmith.Heplanstoarrive Onthe20th ofthismonth.R:Howlongwillhebestaying?C:Idon’tknow,butitcouldbeanythingfromseventotend.R:Thenwecanonlyconfirmaroomfromthe20th tothe27th.I’mafraidwewon’tbeableto Guaranteehimaroomafterthe27th.Weusuallyhavehighoccupanciesinthepeakseasons. C:Whatifthereisn’tanyroomthen?R:Don’tworry,sir.Wecaneitherputhimonawaitinglistorfindhimaroominanearby Hotel.C:Fine.Howmuchdoyouchargeforasingleroomwithbreakfast?R:Foronenight,thehotelcostwouldbe200yuan.Howwillhebepaying,sir?C:Hiscompanywillcoveralltheexpenses.We’llsendyouacheckrightaway.R:Thankyou,sir.C:Thankyou.Good-bye.WordListReservationn.保留、预定Suiten.套房Romanα.罗马的Presidentialα.总统的Clientn.顾客Confirmυ.进一步确定、证实Discountn.折扣Programn.议程、节目Receptionn.接待，欢迎Expensen.花费、经费、费用chargeυ.收费reservationistn.预订处值班员deluxen.豪华listn.表、目录、名单raten.价格等级flightn.飞行、航班conferencen.会议guaranteeυ.保证checkn.支票UsefulExpressionstomakeareservation预订tocheckin登记bytheway顺便incase以防（万一），假使according根据、按照either…or…或者…或者rightaway马上、随即UNIT2AtthereceptionDesk2-1AttheEntranceScene:AcarpullsupinfrontofHuatianHotelandadoorman(Dm)goesforward tomeettheguests,openingthedoorofthecarforthem.Dm:Goodevening,sirandmadam.Welcometoourhotel.MrBellow(B):Thanks.Goodevening.Dm:(Openingthetrunkoutthebaggageandlookingatthenameonthebaggagetags) I’mthedoorman,Mr.Bellow.Soyouhavegotaltogetherfourpiecesofbaggage?B:Er…Maybefive,Margaret(M)?Dm:Five?Oh,sorry.Letmehaveacheckagain.M:Oh,no,Henry.Alwayspoormemory!We’vegotonlyfour.B:Isee.(Tothedoorman)Sorry,boy.You’reright.Fourpieces.Dm:Nevermind,Mr.Bellow.TheReceptionDeckisstraightahead.Afteryou,please.B:Yes,thankyou.2-2TheRegistrationScene:Mr.Bellow(B)checksinattheReceptionDesk.Receptionist(R):Goodevening.WhatcanIdoforyou,sir?B:Ibookedatwin-bedroomwithbaththreeweeksago.I’mHenryBellow.R:Justamoment,please,Mr.Bellow.I’llcheckthearrivallist.…Sorrytohavekeptyouwaiti ng,sir.Yes,youhavereservedaBritishsuitefromtodaytothe29th.B:Yes,exactly.R:CouldIseeyourpassports,please?(Checkingthepassportsandgivingthemback) Thankyou,sir.Andwouldyoumindfillingintheregistrationform?B:I’lltakecareofit.(Fillingouttheform)Hereyouare.Isitallright?R:Yes,thanks.Howareyougoingtopay,incashorbycreditcard?B:CouldIpaywithtraveller’schecks?R:Certainly.Here’sthekeytoRoom908.Pleasekeepit. Andthebellmanwillshowyouup.(Abellmancomesover.)Haveaniceevening,sir.Andenjoyyourstay.B:Thankyou.2-3ReceivingaWalk-inGuestScene:Agentlemanstepsin,tryingtofindaroomforthenight.Receptionist(R):Goodafternoon,sir.MayIhelpyou?Client(C):Yes,please.I'vejustarrivedfromHongKong. Couldyouletmehavearoomforthisevening?R:Haveyoumadeareservation,sir?C:I’mafraidnot.R:Howmanypeopledoyouhave,please?C:Justone.I’malone.R:Justamoment,please.Ihavetocheckifthere’saroomavailable.…Oh,sorry, Sir.Alltheroomsarebookedup.ButIthinkwe’llbeabletoarrangeforaroomaftersix o’clockthisevening.Ifyouneedaroomrightnow,wouldyoulikemetogetintouchwith somewhereelseforyou?C:No,thanks.IshouldsayIprefertostayhere.Afriendofminehighly recommendedyourhoteltome.I’lljustwaitheretillsix.R:Youarewelcome,sir.Perhapsyoumightfeelmorecomfortabletorestinour lobbyafteratiringjourney.Andifyouneedanyhelp,doletusknow.C:Thankyou.Noproblem.WordListDoorman.门卫人员Tagn.标签registrationn.登记、注册trunkn.行李箱（汽车）baggagen.行李cashn.现金、现款receptionistn.接待员bellmann.应接员preferv.喜欢recommendv.推荐、介绍、建议tiringa.使疲劳的creditn.信用贷款availablea.可得到的highlyad.高度的lobbyn.(剧院、旅馆等的）门廊、门厅UsefulExpressionstopullup（使）停下tohaveacheck检查、复核tofillin(out)填写、填好totakecareof留心toshowsb.Up领某人上楼tobebookedup预订完了togetintouchwith与……取得联系torecommend…to向……推荐……UNIT3TheBellman3-1CarryingBaggageScene:Thebellman(Bm)doesservicefortheBellows.Bm:Goodevening,madamandsir.I’mthebellman.MrBellow(B)&.MrsBellow(M),Good evening.Bm:Verygladtohaveyouhere.I’llgetthebaggageuptoyourroom.B&m:Thankyou.Bm:Letmecarryyourbaggage.Aretheseallyours?M:Fourpieces,Henry?B:Yes.(Laughs)Bm:Allowme,madam.(Mr.Bellowtriescarryoneofthesuitcasesuptothebaggagecart.)Bm:Oh,leaveittome,I’lldothatforyou.B:Thanks.Bm:It’smypleasure.Thisway,please.(Theyaregoingtotheelevatorentrance.)Hereweare.Pleasetakethiselevatortotheninthfloor.Thefloorattendantwillmeetyouatyou relevatorentrancethereandshowyoutoRoom908.I’lltakethebaggageelevatorandgetyour suitcasesuptotheroom.B:Verygood.Seeyouthen.Bm:Seeyou.3-2IntroducingHotelServicesScene:TheBellman(Bm)escortsalady(L)tohersuitealongthecorridor.Bm:Thisway,please.Room308isattheendofthelongcorridor.L:Oh,marvellous!Thecorridorlookslovely,soquietandwelldecorated!Beautifulindeed! Bm:I’mgladthatyoulikeit.AndI’msureyou’lllikeyourroom.too.Allourroomsarespaciou sandairy.L:Good.Bytheway,couldyoutellmeaboutyourhotelservices?Bm:Certainly,madam.Ourhotelisafirst-ratehotelandchosenasthefavouriteplacetostayin byVIPs,officialguestsandbusinessmenfrommanycountries.Thereareover300rooms ofinternationalstandard,includingsinglerooms,doubleroomsandsuites.Therearefour spaciousChineserestaurantsdeluxeWestern-stylerestaurant,largeandsmallbanquethalls bar,a24-hourcafeandanindoorpatiowithdrinks.L:Howaboutotherservices?Bm:Alsoavailableareabeautysalon,abarbershop,asouvenirshop…L:Haveyougotanindoorswimmingpoolhere?Bm:Yes,it’sonthefirstfloor.Andwe’vegotabilliardroomandbowlingroomasWell.Theyrea dytoservetheguestsattheirconvenience.L:I’dliketohaveabrochureofyourhotel.WherecouldIgetone?Bm:YoucantakeonefromReceptionDesk.Ifyoudon’tmind,I’llcomeupagainandbringyouone. L:Oh,good.That’sverykindofyou.Bm:Notatall.I’malwaysatyourservice.MakeuproomStaff:Goodafternoon,MrsAnderson.CanIcleanyourroomnow?Guest:Couldyoupleasecomebackagain.I’mtiedupatthemoment.I’vesomevisitorsStaff:Allright,noproblem.Whendoyouneedmetocomeback?Guest:Howabout6:00.isthatallright?Staff:Sorry,I’llbeoffthen.I’llfinishworkingat5:30.,butdon’tworry.Oneofmy colleagueswillcome.Guest:OKStaff:Bytheway,doyouneedanadapter?Guest:Yes,IdidaskforoneStaff:Hereyouare.I’vegotitforyouGuest:ThankyouStaff:Notatall.客人打DNDGuest:Goodafternoon.SmithspeakingAttendant:Goodafternoonsir.ThisisNicolespeakingfromtheHousekeepingDepartment. I’mterriblysorrytodisturbyou,butwhencanwecleanyourroom?Guest:Whydoyouask?Isthereaproblem?Attendant:Well,yourDNDsignisstillonyourdoor.Guest:Isit?I’msorry.Iforgottotakeitofthedoorknob.Youcancomewheneveryouwant.Attendant:Oh.Thankyouverymuch.开夜床服务：Attendant:Goodevening,mayIcomeinforturndownservice?Guest:Yes,comeinplease.Attendant:IsthereanythingelseIcandoforyou?Guest:Yes,Iwouldlikeafewmoretowels.Attendant:Sure.Justamoment.Iwillgoandgetthematonce.Hereyouare,sir.Guest:Thankyouverymuch.Attendant:You’rewelcome.Guest:Goodnight.Attendant:Goodnight.收取客衣：Attendant:undryservice.MayIhelpyou?Guest:Goodafternoon.ThisisMr.Morrisspeaking.Ijustchecked-inandI’llhaveameetinginafewhours,butmysuiteisfolded.CanIhaveitpressed? Attendant:Thatisnoproblem,sir.Youneeditwithinafewhours?Guest:Well,I’dratherhaveitwithinanhour.Attendant:OK,butthereisasurchargefroexpressservice.Guest:Iknow,butthatisfinewithme.IneedittobepressedAttendant:Allright.Iwillsendsomeonetopickitupinafewminutes.Guest:Iwon’tbeinmyroomthenbecauseIhavetoleaverightaway.I’llputmysuiteonthedoorAttendant:Whatisyourroomnumber,sir?Guest:Myroomnumberis318送回客衣：Attendant:undryoffice.MayIhelpyou?Guest:Goodevening.ThisisMs.Taylorinroom548.TodayIhadmylaundrydone,butIthinkithasnotbeenreturned.Attendant:Thatisstrange,becausewe’vealreadyreturnedallthelaundry. Whickitemsdidyouhaveaslaundry?Guest:Well,infactitwasnotlaundry.Ihadtwoslacksandajacketfordrycleaning. Attendant:Aha.Didyoucheckyourwardrobe.Becausenormallywehangitbackthere.Guest:No.Ididnot.Onemoment,I’llcheckit.Theyareback.Sorryforbotheringyou. Attendant:Noproblematall,MsTaylor.Goodnight.寻找客衣：Guest:Hello,Madam.They’vejustreturnedmylaundrybutI’mmissingapairofsocks. Attendant:Oh,I’msorry.Canyoutellmewhatcolouryoursocksare?ThenI’llseeifIcanfindt hem.Guest:MysocksarebluewithgreenAttendant:Bluewithgreen.Onemomentplease.Hello,sir.Ifoundtwopairsofbluewithgreensocks.Bothwithadifferentroomnumber. Guest:Well,myroomnumberis465.Attendant:465.Well,thenIhaveyoursocksheretoo.I’llsendthemtoyourroomassoonaspossi ble.Guest:Thankyouverymuch.Attendant:You’rewelcome,anddoryagain.3-3Ticket-bookingServiceScene:AttheBellCaptain’sDisk(BC),theBellowstrytomakeaflightreservation.BC:Goodmorning.MayIhelpyou?Mr.Bellow(B):Yes,I’dliketoflytoGuilinonSaturday.Couldyoubookticketsforme?BC:Youhavetobooktheticketsfivedaysinadvance.Nowit’sthebusyseasonfortravelling,youknow. Sorrytosayalltheticketsarebookedup.B:Notickets!Whatluck!ButI…BC:Iwonderifyou’dconsidergoingtherebytraininstead.Youcanhavetrainticketsandthey ’remuchcheaper.actually.B:Well,itseemswe’llhavetotakethetrain.BC:Whattimewouldyouliketoleave?B:Atnoon,ifpossible.BC:Howmanyticketsdoyouneed?B:Twosoftberths,please.BC:(Lookingatthetimetable)Will2:15beallright?B:Yes,that’llbefine.BC:Justamoment,whileIcallthestation.…(Afterthecall)I’msorry,therearen’tanymoreseatsleftonthe2:15train,butthereisatrainleavingon Saturdaymorning.That’sNo.79specialexpress.Itwillleaveat7a.m..Whatdoyouthink ofit,sir?B:Well,IsupposeI’llhavetotakethatone.MynameisHenryBellow.Andhere’sthemoney forbooking.BC:IwishyouawonderfultriptoGuilin.B:Thankyou.TheysayGuilinleadstheworldinbeautifulscenery.Totellthetruth,mywife hasbeendyingtogothere.Mrs.Bellow(M):(Appearing)andsohaveyou.WordlistSuitcasen.衣箱Cartn.小推车Entrancen.入口处Attendantn.侍者、服务员Corridorn.走廊、通路Decoratev.装饰Airya.通风的Favouritea.特别喜爱的Standardn.标准、规格Supposev.假定、猜想Elevatorn.电梯Dutyn.责任Servicen.服务Choosev.挑选、选择Spaciousa.广阔的、宽敞的Souvenirn.纪念品Officiala.官方的、公务上的Restaurantn.饭店、餐馆Banquetn.宴会、盛宴Pation.院子（连屋）室外就餐处Brochuren.小册子Considerv.考虑Timetablen.时刻表Indoora.室内的Salonn.沙龙、美容室Conveniencen.便利、方便Insteadad.代替Tripn.旅程UsefulExpressionsTodoservicefor Toleave…to…Toescort…to…AttheendofAtone’sconvenience AswellInadvance Ifpossible Tothinkof Totellthetruth Tobedyingtodosth 为……服务，效劳把……留给……陪同……去……在……的尽头在……方便时也预先如果可能的话想到说实话，老实说迫不及待（干某事）UNIT4AttheInformationDesk4-1MailServiceScene:Mr.Bellow(B)isgoingtotheInformationDeskwithaletterinhishand. Receptionist(R):Goodaftrenoon,sir.B:Goodafternoon.Couldyoupleasemailaletterforme?R:Yes.Haveyoustuckonthestampsyet?B:No.Ineedtobuysome.R:(Lookingattheletter)IsittoSanFrancisco?B:Yes.AndI’dliketosenditbyordinaryairmail.R:(Weighingtheletteronthescales)Twoyuanandsixtyfen…B:Overweight?R:Yes.R:Two-yuanandsixtyfen.B:Thankyou.Hereitis.(Givingthemoney)R:Hereareyourstamps.Pleasestickthemontogetherwiththeairmailstickeronthefrontofthe envelope.B:Allright.Onemorething,IwanttosendatelexandafaxtoNewYork.Canyouarrangeitforme? R:Oh,yes,sir,Wehavetelexandfaxserviceinourhotel. Wouldyoupleasegotothebusinesscenter?Youcansendyourtelexandfaxthere.B:Well,I’llbegoingthere.Thankyouforyourinformation.R:Youarewelcome.4-2IntroducingSomeScenicSpotsScene:TheBellowsplantogoaroundtown.TheReceptionist(R)givesthemsomesuggestions. R:Goodmorning!Mr.Bellow(B):Goodmorning!Todaywecanaffordawholedayforsightseeing.Couldyoutellus someplacesofhistoricalinterestinShanghai?R:HaveyoueverbeenisShanghaibefore?B:No,thisisourfirsttriphere.R:I’mverypleasedtosuggestthatyougotovisittheYuYuanGardenandtheJadeBuddhaTemple, themainattractionsinShanghai.Theyareoftenvisitedbyforeignguests.Mrs.Bellow(M):Andwhyarethoseplacessopopular?R:BecausetheyareoftypicalChinesenationalstyle.TheYuYuanGardenisnotonlythepearlof Shanghai,butalsocalledthe“No.1VistainEastChina”.Youcanseebeautifulpavilions,ter races,rockeries,ponds,aswellasbuildingsdecoratedwithfinebrickdesignsandwoodcarvings. B:Good,I’lltakesomepictures.Then,howaboutthetemple?R:TheJadeBuddhaTempleisoneofthemostfamoustemplesinChina.Therearetwowhitejade statuesofSakyamunibroughtfromBurmamorethanahundredyearsago.M:Oh,great!We’llhaveagoodchancetofeastoureyes.R:What’smore,theconstructionoftheGrandHallismagnificent.B:IthinkI’llenjoythearchitectureofthetemple,too.M:Bothplacessoundworthvisiting.Henry,let’sgo.4-3ShowingthewayScene:TheBellowsareaskingthewayattheReceptionDesk.Receptionist(R):Goodmorning,sir.Mr.Bellow(B):Goodmorning.Excuseme,butcouldyoutellmehowtogototheFriendshipStore?Ican’tfindtheexactspotonthemap.R:Yes,ofcourse.OurhotelislocatedonMingYuanRoadinthewesterndistrictofShanghai.Butt heFriendshipStoreiswithineasyreach.YoucantakeNo.27TrolleyBusandgetoffatSichuan Road.Goaheadalongtheroadandturnleftatthefirstcrossing.Thengostraightonuntilyoufin dthesecondcrossing.Atthecornerofthestreet,you’llfindahigh-rise.That’stheshop.Mrs.B ellow(M):Henry,itseemstoocomplicated.We’llgetlost,I’mafraid.Shallwetryanothersh op?B:Whatareyouworryingabout?IwanttobuyaChinese-styledressforyouforyourbirthday.They sayforeignersareofferedthebestservicethere,attheFriendshipStore.M:Then,whynottakeataxi,mydear.B:Allright,let’sgo.(TotheReceptionist)Couldyouorderataxicabforus?R:Yes,I’dbegladto.(Callsataxibyphone) Thecarisexpectedtocomewithinfiveminutes,sir.Bytheway,theFriendshipStoreisneartheHuangpuRiverandifyoucouldaffordtime,dowalk alongtheBundandseethebeautifulsceneryandtheharbor.It’salivewithactivity.B:Thatsoundslikeaverygoodidea.R:Andthere’stheOldMen’sJazzBandatthePeaceHotelCafe.It’swell-knownevenabroadand muchappreciatedbyforeignguests.Ifyouareinterestedinthat,youmightgothereandhaveacu pofcoffee.M:Wonderful!Thankyouforyournicesuggestions.R:It’smypleasure.WordListOrdinarya.普通的Stickern.粘纸Telexn.电传Faxn.传真电报Sightseeingn.观光Typicala.典型的Pavilionn.亭子、楼阁Rockeryn.石头假山Buddhista.Architecturen.建筑式样，风格Burman.缅甸（国名）Envelopen.信封Spotn.点、地点、场所Districtn.地区Trolley-busn.无轨电车Sceneryn.风景、景色Decoratev.装饰Carvingn.雕刻、雕刻品Buddhan.佛Magnificenta.宏伟的Sakyamunin.释迦牟尼Pearln.珍珠Terracen.平台、阳台Pondn.池塘Brickn.砖头Statuen.雕像、塑像Bandn.乐团Appreciatev.欣赏Affordv.抽得出（时间）Exacta.确切的Locatev.座落于、位于High-risen.多层高楼Complicateda.复杂的Jazzn.爵士音乐Massa.群众性的Scenica.风景的UsefulExpressionstostick…on把……粘贴在……上placesofhistoricalinterest名胜古迹onemorething还有一件事withineasyreach很近tobelocated(on)座落于、位于atthecornerof在……拐角处togetlost迷路tobedecoratedwith由……装饰totakepictures照相what’smore还有UNIT5TheCashier5-1ForeignCurrencyExchangeScene:Mr.Bellow(B)ismakinghiswaytotheforeignexchangecounter.Hewantstochangesome US.dollarsforFEC.Cashier(C):Goodafternoon,sir.CanIhelpyou?B:I’dliketochangesomeUSdollarsandI’dliketoknowtoday’sexchangerate.C:Accordingtotoday’sexchangerate,everyUSdollarincashisequivalentto5.32yuan,FEC.Howmuchwouldyouliketochange,sir?B:Well,I’llchangeonehundredandhere’sthemoney.C:Wouldyoupleasefillinthisform?B:Allright.C:Pleasewriteyourname,passportnumberandroomnumberontheslip.B:Hereyouare.C:Thankyou.You’llhaveitrightaway.Willyousignyournamehereonthismemo? B:OK,Willyoupleasegivemesomeone-yuannotes?Ineedsomesmallchange.C:Allright.(Changingthemoney)Mr.Bellow,hereitis.Pleasehaveacheckandkeeptheexchangememo.B:Oh,yes,thanks.Bytheway,canyoutellmewhatIshoulddowiththeFECleft? Withme?C:You’llhavetogototheBankofChinaortheairportexchangeofficetochange Itbacksintodollars.B:Isee.Thanks.C:Youarewelcome.5-2CheckingOutScene:Mr.Bellow(B)checksoutattheCashier’sDesk.Cashier(C):Goodmorning,sir.MayIhelpyou?B:IsthiswhereIcanpaymyhotelbills?C:Yes,pleasetellmeyourroomnumberandwhenyouarecheckingout.B:Myroomnumberis902andI’dliketocheckoutnow.C:Justamoment,please.(Checksfiles)AreyouMr.Bellow?B:Yes.C:Didyouhavebreakfastthismorning?B:Yes,butIpaidcashforit.C:Andhaveyouusedanyhotelservicessincebreakfast?B:Yes.Iusedthemini-bar.IdrankacanofCoca-Cola.C:Allright…(GivingMr.Bellowthebill)Hereyouaresir.Pleasecheckit.B:I’msorry.What’sthisfor?(Pointingtoafigure)C:That’sforthedrinksandphonecallsyoumadefromyourroom.B:Oh,Isee.Thankyou.CanIpaywithtraveller’schecks?C:Certainly,sir.(Mr.Bellowfillsoutchecksandgivesthemandhispassporttothecashier.) Hereareyourbillandreceipt,Mr.Bellow.Wehopeyouenjoyedyourstaywithushereand thatyou’llhaveapleasanttriphome.B:Thankyou.Andwe’llhaveatriptoGuilinbeforewegohome.5-3Mis-calculationScene:Mr.Bellow(B)goesbacktotheCashier’sDesk,thoughtfullyandhurriedly.Cashier(C):Goodmorning,sir.MayIhelpyou?B:JustnowIcheckedouthere.Butbackinmyroom,Ifoundthattheremightbesomethingwrong withthebill.C:Oh,yes?B:Icheckedinonthe26th andwillleavethismorning.That’sexactlythreedays,Ithink.ButIpa idforthreedaysandahalf.C:Well,letmesee.The26th,the27th,the28th…Ahyes,youcheckedoutinthemorning,soyouonly stayedhereforthreedays,nomore.Sorry,sir.Idoapologizeformymis-checking.B:That’sallright.C:Nowletmegiveyouanotherreceiptandpleasecheckit.Hereisthemoneyyouoverpaid.B:Thankyou.C:I’mawfullysorrytohavecausedyousomuchtrouble.I’lltrytobemorecarefulanothertime.WordListCashiern.出纳员Signn.符号、招牌、迹象；v.签名、示意Countv.数Billn.帐单Mini-barn.小冰箱Cann.听头、罐头Mis-checkv.计帐出错equivalenta.相等的、相当的memon.备忘录、（商）便笺、便函filen.汇订的文件、卷宗、档案receiptn.收到、收据、收条Coca-Colan.可口可乐（饮料）apologizev.道歉、谢罪overpayv.多付（钱款）UsefulExpressionstobeequivalentto rightaway tocheckout topointto toapologizefor justnow 相当于、等价于立刻结帐指抱歉、致歉刚才UNIT6SettlingGuests’Complaints6-1ChangingaRoomScene:Mr.Bellow(B)Wantstochangearoom.Hegoestotheassistantmanager(AM).AM:Goodmorning,sir.WhatcanIdoforyou?B:I’mBellow,I’minRoom908.Canyouchangetheroomforme?It’stoonoisy.Mywifewas wokenupseveraltimesbythenoisethebaggageelevatormade.Shesaiditwastoomuchfor her.AM:I’mawfullysorry,sir.Idoapologize.Room908isattheendofthecorridor.It’spossible thatthenoiseisheardearlyinthemorningwhenallisquiet.B:Anyhow,I’dliketochangeourroom.AM:Noproblem,sir.We’llmanageit,butwedon’thaveanyspareroomtoday.Couldyouwaittill tomorrow?TheAmericanPeople-to-peopleEducationDelegationwillbeleavingtomorrow morning.There’llbesomeroomsforyoutochoosefrom.B:Allright.Ihopewe’llbeabletoenjoyourstayinaquietsuitetomorroweveningandhavea soundsleep.AM:Besure.I’llmakeanoteofthat.Everythingwillbetakencareof.Andofthereisanything moreyouneed,pleaseletusknow.6-2AttheLostandFoundDeskScene:Mr.Bellow(B)complainstotheAssistantManager(AM)abouttheslownessinservice. B:Hello,mywatchwaslost.Youpromisedmetolookforitrightaway.Now,twohourshavepassed andIstillhaven’theardfromyou.What’sthematter?AW:Mr.Bellow,wearesorrytohavekeptyouwaiting,butyousaidthatthismorningyouhadchangedmoneyattheCurrencyExchangeDesk,boughtatouristmapatthenewspaperstand, hadyourhaircutatthebarber’sandhadyourlunchattherestaurant.Becauseyouhavebeen toseveralplaces,weneedmoretimetofindit.B:Well,Iwaswonderingwhetheryouwerestillworkingonit.AM:Yes,weare.Twoportersarestillbusycheckingaround.B:I’msurethewatchishere.Ihopeyou’lltrytofinditformeassoonaspossible.AM:Ofcourse.We’llletyouknowassoonaswefindit.Pleasedon’tbeworried.B:Allright.Thankyou.6-3ChargingMoreScene:AttheReceptionDesk,aguest(G)insistsonstayinglongerwithoutpayingmore. Employee(E):Goodmorning.MayIhelpyou?G:Myflightdoesn’tleavetill5:45p.m.andIdon’twanttowaitaroundattheairportallday.C ouldIstillrestintheroomthisafternoon?E:Excuseme,sir.Accordingtoourregulations,ahalfday’srentischargedagainstaroomthis afternoon,we’llhavetochargeyou50%ortheprice.G:(Angrily)What?Askformoneyagain?Ihavesettledaccounts.Iwon’tpaymoreforthetwoor threehours.Nomore!Doyouhear?E:We’dliketohelpyouaswecan.Youmayleaveyourbaggagehereuntil4:30.Justspeaktothe porterandhe’lltakecareofit…freeofcharge,ofcourse.G:Butdamnit!Iwon’tgiveyouonemorecent!F:Theporterwillkeepyourbaggagefreeofcharge,sir,andyou’rewelcome,torestinthelobby .G:No,Iinsistonhavingarestintheroom.E:Then,ifyou’llwaitamoment,please,sir?I’llaskourmanagertocomeandtakecareofyour request.WordListawfullyad.非常、很、十分anyhowad.不管怎样、无论如何promisen.&v.应诺、诺言、保证worrieda.烦恼的、焦虑的regulationn.规则、规章、法规accountn.帐目、帐insistv.坚持requestn.&v.请求、要求quieta.安静的vacatev.使空出、腾出、搬出UsefulExpressionstowakeup tomakeanoise tohaveasoundsleep tomakeanoteof topromisesb.todosth. tobebusydoingsth as…aspossible assoonastoaskfor tosettleaccounts freeofcharge toinsiston叫醒发出噪声睡得好、醋睡做笔记应诺（某人）做某事忙于……尽可能的……一……就……请求结帐免费坚持PARTⅡTHEHOUSEKEEPINGDEPARTMENT’INTRODUCTIONTheManager’sRemarksThehousekeepingdepartmentisthebackboneofahotel.Inasense,itispossibletosaythatacle anandattractiveguestroomistheproductthatthehotelsells. Themaindutyofthehousekeepingdepartmentstaffistoseetothecleanlinessandgoodorderofa llroomsinthehotel.Thelaundryandvaletserviceandmanypersonalservicesarealsopartsoft heirjobs.Andtheymustcoordinatetheworkcloselywiththefrontoffice. Thisdepartmentasawholeisrequiredtomaketheguest’sstayscomfortableandpleasing.Anyr easonablerequestmustbefulfilled.Butgoodservicemeansmorethanfulfillingrequests.Whe neverandwhereverpossible,thestaffshouldoffertodoextrathingsfortheguests.Whatismor e,wheneverthereisanopportunityto“sell”,thestaffshouldtakeitandsuggestthatguests usethehotelservicesasmuchaspossible.Theyshouldmakesurethattheyarereallysellingwha ttheguestwantstobuy. Itshouldbenotedthatthemostimportantcharacteristicinthehousekeepingdepartment,andi ndeedthroughoutthehotelworld,isthewillingnesstoserveandpleasetheguests.Thehouseke epingstaff,suchaschambermaids,housemen,linenroomattendants,supervisorsandhousekee pers,candoagreatdealtoassureahighbusinessrepeatandoccupancyrate,notonlythroughthe efficiencyintheirjobsbutalsothroughtheirheartfeltwarmthinservingtheguests.WordListhousekeepingdepartment房务部backbonen.脊梁、脊柱、骨干attractivea.有吸引力的productn.产品、产量cleanlinessn.清洁laundryn.洗衣valetn.洗烫工personala.个人的、私人的coordinatev.协调comfortablea.舒适的pleasinga.使人愉快的businessrepeatrate回客率fulfilv.履行、完成opportunityn.机会characteristica.特有的；n.特性willingnessn.愿意chambern.房间maidn.侍女、少女chambermaid客房女服务员housemann.杂务工supervisorn.管理员、主管assurev.使确信、保障heart-felta.感人肺腑的UsefulExpressionsinasensetoseeto tocoordinate…with…在某种意义上注意、负责与……合作，与……协商asawhole Itshouldbenotedthat…asmuchaspossible tomakesure 作为整体而言应当注意尽量多弄清、使确定、使确信UNIT1GuidingtheGueststoTheirRooms1-1RecognizingtheGuestsScene:TheBellowsleavetheelevator.Thefloorattendant(FA)stepsforwardtowelcomethem. FA:(Smiling)Goodafternoon,sirandmadam.Didyouhaveanicetrip?Mr.Bellow(B):Yes,thanks.FA:Welcometotheninthfloor.I’mthefloorattendant.JustletmeknowifthereisanythingIca ndoforyou.B:WhereisRoom908,please?FA:Ah,Mr.andMrs.Bellow.Wouldyoucaretostepthisway,please?Itisalonghere.Mrs.Bellow(M):Oh,howdoyouknowourname?FA:Itwasonthearrivallistforroom908.Hereweare.MayIhaveyourkey,please?Letmeopenthe doorforyou.B:Hereitis.FA:(Knocksatthedoorfirst,opensit,andprecedestheguestsintotheroomandturnsontheligh t)Thisway,please.B:Thankyou.Whenwillourbaggagearrive?FA:Yoursuitcaseswillbehereshortly.Thebellmanishandlingthem.B:Verywell(Lookingaroundtheroom).FA:Howdoyoulikethisroom?M:Oh,itlookscomfortableandcozy.Welikeitverymuch.FA:(Drawingthecurtainsaside)TheroomisfacingsouthandcommandsagoodviewoftheHang-upRiver.M:Yes,howlovelyitis!FA:(HandingtheroomkeytoMr.Bellow)Hereisyourkey,Mr.Bellow.1-2AbouttheRoomFacilitiesScene:Thefloorattendant(FA)isshowingtheBellowstheamenitiesintheroom.FA:(Graciously)Mr.andMrs.Bellow,hereisthelightswitch,thetemperatureadjuster,thewa rdrobeandthemini-bar.Hereisdrinkingwater.Thereisthesocketfortheelectricshaver.Herei nShanghaiitis220volt.Mr.Bellow(B):Oh,it’smuchhigherthanthatintheStates. Myelectricshaverisoperatedby110V.FA:Don’tworry,sir.Wehavetransformersonloan.B:Good,mayIhaveone?FA:Certainly,Mr.Bellow.I’llbringyouone.Hereisourhotel’sServiceInformationBookle t.Itgivesyouanideaaboutourservicesandfacilities.B:Wonderful.Thankyou.FA:Thepanelonthenightstandcontrolsthedifferentdevicesintheroom.Thatdoorleadstothe bathroom,andthereisalaundrybagbehindthedoor.Thehotwatersupplyisfrom6a.m.to12 p.m.B:Thatsoundsgood.Ifeelliketakingabathtofreshenupafterthetrans-oceanflight.FA:I’llbringyouatransformerrightaway,Mr.Bellow.IsthereanythingelseIcandoforyoube foreIleavetheroom?Mrs.Bellow(M):Youhavemadeusfeelverywelcome.Willyoutellupourtelephonenumber?FA:Theextensionnumberisjustthesameasyourroomnumber.Ifyouneedanything,pleasedial8 orpressthebuttonoverthere.B:Thankyouverymuch.FA:Youarealwayswelcome.Ihopeyou’llenjoyyourstaywithus.1-3AbouttheHotelServicesScene:TheBellowsAEconsultingwiththefloorattendant(FA)aboutsomething.FA:(Knockingatthedoorandwaitingforareply.)MayIcomein?I’mtheattendant.Mr.Bellow(B):Comein,please.FA:Goodafternoon,Mr.andMrs.Bellow.Hereisthetransformeryouneed,Mr.Bellow.B:Thankyouverymuch.Bytheway,we’dliketohavebreakfastinourroom.Whenshouldweorder that?FA:Thisisyourdoorknobmenu.Justchecktheitemsyouwouldlikeforbreakfast,markdownthe timeandhangitoutsideyourdoorbeforeyougotobedtonight.Ourhotelhasverygoodroom service.。