常见错误代码及解决方法
在用户申报宽带故障时，拨号错误通常有个数字提示出错。通常，6开头错误一般都是与服务器之间通讯有问题，这个很麻烦也很不好解决，691/619除外这个是账号问题，7开头错误一般都是网卡问题，这个好解决，718/738除外这个是PPPOE服务器故障，尤其是769错误，是网卡禁用。如果出现其他7开头错误。可以查看网卡工作状态以及协议是否齐全
错误代码解决方式
678 工作人员上门
1.个别用户：需询问用户几台电脑如果用户是多台电脑使用路由器连接请用户将主网线连接一台电脑查看错误代码
2.大面积用户：如果小区或者楼道设备箱停电会出现大面积678的现象
691 客服电话解决
1.宽带连接用户名和密码输入错误请用户重新输入用户名和密码或者重新建立宽带连接重新输入
2.此用户账号欠费停机可以在开户系统查询该账号状态
769客服电话解决
本地网卡问题网上邻居右键属性里本地连接是禁用状态才显示769 双击本地连接启用即可如果没有本地连接显示是网卡驱动掉了或者是网卡坏了这是用户电脑问题与宽带公司无关
738
PPPOE服务器不能分配IP地址服务器故障，用户太多超过服务器所能提供的IP地址
815 工作人员上门
Vista系统中显示该错误代码与678操作一致
651 工作人员上门
W7系统中显示该错误代码与678操作一致
619 客服电话解决
宽带连接服务器超时请用户电脑重启或者重新连接宽带如果真有网络问题会显示678 实在连接不上再派工作人员上门
718
问题：验证用户名时远程计算机超时没有响应，断开连接
PPPOE 服务器故障
备注说明
619 734 720 此类错误代码出现时，如果是个别用户，则请用户重新启动电脑重新连接宽带即可。如果是大面积用户反映此代码，一般多为网络问题，需与公司网管及时联系，查看服务器
宽带连接建立方法：XP系统创建拨号连接方法
1网上邻居右键属性///或者--开始菜单—控制面板---左键单击：网络邻居
2.点击页面左上角“创建一个新的连接”
开始菜单-----选择：控制面板
打开控制面板选择：左键单击：网络邻居
打开网络连接：选择：创建一个新的连接
3.“欢迎使用新建向导”点击“下一步”
4.第一项“连接到Internet"点击“下一步”
5.第二项“手动设置我的连接”点击“下一步”
6.第二项“用要求用用户名和密码的宽带连接来连接”点击“下一步”
7.ISP名称空着什么都不填直接点击“下一步”
8.请用户输入用户名密码确认密码点击“下一步”
9.“在我的桌面上添加到此连接的快捷方式”在前门点击对号点击“完成”
WIN7 系统拨号连接创建：开始菜单---控制面板
左键单击：网络和Internet
打开：网络和共享中心
选择：设置新的连接或网络
选择连接到Internet：下一步
选择：宽带(PPPOE)
输入用户账号和密码：勾选记住此密码选择连接
故障排查
1：可以拨号，可以获得IP地址，但是打不开网页，可以登录/不能登录QQ:首先测试DNS：Cmd----打开命令提示符：--输入：nslookup
正常的DNS解析结果，说明DNS可用
不正常DNS解析，需测试从本地到DNS的连通性：ping DNS地址
Ping DNS地址测试连通性
如果丢包太严重，可以追踪路由条目看看是在哪里出现丢包的情况
Tracert DNS地址
My father was a self-taught mandolin player. He was one of the best string instrument players in our town. He could not read music, but if he heard a tune a few times, he could play it. When he was younger, cursing the day of his audition and he did not want to be around that type of environment.
Occasionally, Dad would get out his mandolin and play for the family. We three children: Trisha, Monte and I, George Jr., would often sing along. Songs such as the Tennessee Waltz, Harbor Lights and around Christmas time, the well-known rendition of Silver Bells. "Silver Bells, Silver Bells, its Christmas time in the city" would ring throughout the house. One of Dad's favorite hymns was "The Old Rugged Cross". We learned the words to the hymn when we were very young, and would sing it with Dad when he would play and sing. Another song
that was often shared in our house was a song that accompanied the Walt Disney series: Davey Crockett. Dad only had to hear the song twice before he learned it well enough to play it. "Davey, Davey Crockett, King of the Wild Frontier" was a favorite song for the family. He knew we enjoyed the song and the program and would often get out the mandolin after the program was over.
I could never get over how he could play the songs so well after only hearing them a few times. I loved to sing, but I never learned how to play
