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• B: I’m going to spend some time exploring the city. What can I do with my luggage?
• A: We do have a storage space for your bags. But there’s a small charge.
• A: Certainly, madam. May I have your passport, please?
• B: Here you are.
• A: Could you sign here for me?
• B: Sure.
• A: Here are your receipt and your card, madam. Have a safe trip home.
• B: How much is it?
• A: It’s only 5 yuan one hour, but you need to leave a deposit.
Ⅱ. Hotel Practical English
• B: A deposit? Isn’t my luggage a deposit? • A: I wish it was, but it isn’t. They will still want a credit card. • B: That deposit bothers me. I’ll have to think about this for a second. • A: Better hurry, sir. You have to check out in less than half an hour. • B: Thanks for your reminding.
• 2. What should the receptionist be like when dealing with the check-out? Give good reasons to support your opinion, please.
Ⅱ. Hotel Practical English
Hotel Practical English
Scene 6 Check-out
Teaching Procedures
1
Free Talk
2
Hotel Practical English
3
Text
4
Exercises
5
Case Study
6
Home Reading
Ⅰ. Free Talk
• 1. When you can’t satisfy a guest’s request, what should you do?
• A: One moment, please, madam. Here is your bill. Would you like to check and see if the amount is correct?
• B: Oh, yes. The figure looks a little big. What’s the 120 yuan for?
• A: That’s for the red wine you took from the mini-bar in your room.
• B: And what’s this figure for?
• A: It’s for the room service.
• B: Oh, I see. Can I pay with Master Card?
• A: Thirty minutes or 30 seconds, it doesn’t matter. I’m ready for you, sir.
• B: Very good! Now, it’s still early morning here in Beijing.
• A: You’re right. The clock just struck seven.
Dialogue 1
I’d Like to Check Out Now
(A: Receptionist B: Guest )
• A: Good morning, madam. May I help you?
• B: Yes, I’d like to check out now. My name is Ford Amy. I’m in Room 835. Here is the key card.
源自文库
Ⅲ. Text
Check-out Service
• Check-out is the best opportunity for securing additional reservations. As the final impression that the customer has of a hotel, the checkout procedures are essential for maintaining and growing the customer base. The hotel should ensure that the Front Office staff makes the most of this opportunity by developing a checklist from the check-out.
• B: Thank you. Goodbye.
• A: Goodbye.
Ⅱ. Hotel Practical English
Dialogue 2
I’m Ready for You
(A: Receptionist B: Guest)
• B: I’ll be checking out of the hotel in about 30 minutes.
• First of all, the Front Office staff should arrange the paperwork in advance. The evening before, review all the guests who are due to check out and arrange all their files together. Send express checkout forms to all the appropriate customers’ rooms. Note these customers’ names so you can greet them by name in the morning.
